Nitsuko Digital System Administrators Guide

							Tena nt Se rvic e
&
A single DIGITAL SYSTEM can serve more than one business.
The DIGITAL SYSTEM can be divided up so that more than one tenant (business)
can use it.  If each tenant requires its own attendant (operator), the DIGITAL
SYSTEM can accommodate up to four tenants.  Otherwise, the DIGITAL SYSTEM
can accommodate any number of tenants.
In addition to having its own attendant, each tenant can have their own: 
·Outside lines or line groups 
·Internal Page Zones (seven zones are available)
Note:  Members of one tenant group can place Intercom calls to members of another
tenant group. 
Initial Configuration 
All extensions in same tenant group (they are all assigned to attendant 300)
Using the Feature
N/A
Understanding Related Programming
For attendant programming, use: 
Program 3To assign the number of attendants/operators (NO. OF
OPRS = 01-04 + #) and their extension numbers (OPR
nn EXT = Extension number + #). If there are two
tenants and each wants its own operator, enter 2 in this
program and then enter the desired extension numbers.
Program 18 (I)To assign to an extension its attendant extension from
Program 3 (SO + # + Extension number + #).  The
attendant you assign to an extension is the one that gets
called when the extension user dials 0.
For line and line group programming: 
Program 11To make line groups (TRK GRP NO. = 90-98 + # +
Enter line number + # [repeat last two steps to add more
lines to group])
Program 16To assign lines and/or line groups to each extension in a
tenant group. Make sure each tenant has access to a
different set of lines/groups.
For lines: L + Line 01-16 + # + 01/02 for access or 00 for
no access + #
For line groups: G + Line Group number 90-98 + # + Y
for access or N for no access + #
Program 17 To assign a line to a key at an extension (LK + Line 0-16
+ #)
Tenant Service
Part I:  DIGITAL SYSTEM Features 175 
						

							Program 18 (II)To assign ringing to lines at an extension (RA or DRA +
# + Press line + Y or N + #).
See also Placing an Outside Call on page 134 and
Answering an Outside Call on page 132.
For Paging programming: 
Program 1To enable/disable the capability of making an All Call
Page in a Class of Service (ALL CALL PAGE = Y or N
+ #). Also see Program 18(I). Since all tenant groups
would probably not want to hear an All Call Page, you
may want to disable this. 
To enable/disable the capability of making a Page to
Zones 1-3 in a Class of Service (PAG E  Z O N E  n  = Y or
N + #).  Also see Program 18(I).  You may want to enable
zone 1 paging for one tenant and disable it for another.
All extensions can page zones 4-7, regardless of
programming.
Program 18 (I)To assign a Class of Service from Program 1 to an
extension (COS + # + 01-27 + #)
To assign extensions to Internal Page Zones (PZ + # +
01-07 + #). Tenant A’s extensions should not be in the
same page zones as tenant B’s extensions.  
See also Paging on page 138. 
Tenant Service
176 DIGITAL SYSTEM Administrator’s Guide 
						

							Time  and D a te
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Quickly see both the time and date in a glance.  No need to refer to
a separate clock and calendar. And you can reset it, if necessary. 
The Time and Date feature shows you the time and date on your phone’s display.
The time and date also appear on the following system features: 
·Station Message Detail Recording 
·Diagnostic/Maintenance Utilities and System Reports 
·Traffic Management Report
If your extension has program access level 4-5, you can reset the Time and Date from
your phone.  If you do, you reset the Time and Date for all of the above mentioned
features.
Initial Configuration 
Extension 300-305 can set the Time and Date.  All other extensions only have access
level 01. 
Using the Feature
To reset the time and date
(TD) when your extension
has program access level
4 or 5:
1.Do not lift handset. 
2.Press #. 
3.Dial TD. 
4.Dial month (01-12), press #. 
5.Dial date (1-31), press #. 
6.Dial last two digits of the year, press #.
7.Dial hour (00-23), press #. 
-For example, 14 = 2:00 PM 
8.Dial minutes (00-59), press #.
9.Press SAVE.
-You hear a confirmation tone.
-If, for example, you wish to change only the
minutes, do steps 1-3, then press the # key until you
see, MINUTES =.  Dial the new minutes, press #,
then press SAVE. 
Understanding Related Programming
Program 15To assign program access level 4-5 to any extension that
should be able to change the Time and Date (PGM ACC
LEVEL = 04 or 05 + #)
Time and Date
Part I:  DIGITAL SYSTEM Features 177 
						

							Toll Re stric tion
&
Long distance calls can be limited to control the cost of
communications. 
Toll Restriction limits the types of calls a user may dial from their extension.  The
system applies Toll Restriction (i.e., limits calls) for a particular extension according
to the Toll Restriction level (01-07) assigned to that extension through its Class of
Service.  Each Toll Restriction level can be customized to enable or disable the
following: 
·Continuous dialing (for access to special services, such as MCI) 
·Special access (N11) dialing (such as 411 Directory Assistance) 
·Outside Operator (0 +) dialing 
·Direct international dialing 
·Equal Access dialing (see page 79)
·1 + NNX (long distance exchange) dialing 
·NXX (local exchange) dialing 
·NPA (area code) dialing 
·Six-digit (NPA and NNX) dialing.  This type of dialing limits a user to dialing
only specific exchanges (NNX) within specific area codes (NPA).
When the DIGITAL SYSTEM is installed behind a PBX, the system applies Toll
Restriction after the user dials the PBX Access Code.
Toll Restriction does not restrict 911 calls, System Speed Dial calls, or calls made
using Direct Line (Trunk) Access.  A user can also activate Walking Class of Service
to override dialing restrictions (see Walking Class of Service on page 194).
Additional dialing restrictions can be set up in a Class of Service (Only Intercom
Calls at Night, Only Local Calls Day or Night, Only Local Calls at Night).  These
restrictions override any restrictions set up in a Toll Restriction level (01-07).
Note: Beginning with AUX Module software version Y2.0, the system
accommodates telephone companies that use exchange (NNX) numbering for Area
Codes (NPAs). This option is not available in Base software.
Initial Configuration 
No Toll Restriction (all types of calls allowed)
Using the Feature
When a user dials a call that is restricted, the systems sends a fast busy tone to the
user.  If Station Message Detail Recording (SMDR) is installed, the restricted
(blocked) call shows up on the SMDR report.
Understanding Related Programming
Program 6To set up Toll Restriction levels 01-07 (see page  216).
Also see Program 1.
Toll Restriction
178 DIGITAL SYSTEM Administrator’s Guide 
						

							Program 1To assign a Toll Restriction level from Program 6 to a
Class of Service (TOLL RESTRICT = 01-07 + #). Also
see Program 18 (I).
To set up the following (additional) dialing restrictions in
a Class of Service:
Only Intercom Calls at Night (ICM NITE ONLY + Y +
#)
Only Local Calls Day or Night (LOCAL ONLY = Y + #)
Only Local Calls at Night (LOCAL NIGHT = Y + #).
Also see Program 18 (I).
These restrictions override any restrictions set up in
Program 6. 
Program 18 (I)To assign a Class of Service from Program 1 to an
extension (COS + # + 01-27 + #)
Program 12To assign Toll Restriction to a line (TR + # + Y + #).
Initially, Toll Restriction is applied to every line at an
extension. You would want to leave it that way except for
WATS line, for example.
Program 3To identify whether the calling area requires a 1 before
dialing an area code (NPA) (1 + NPA REQUIRED = Y
or N + #)
Program 16To give an extension outgoing access to lines (L + Line
01-16 + # + 02 + #)
Toll Restriction
Part I:  DIGITAL SYSTEM Features 179 
						

							Tone P atte rns
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Identify certain feature conditions by becoming familiar with their
corresponding tone patterns.
The DIGITAL SYSTEM provides tones of different durations to indicate certain
conditions (see the chart below).
You most commonly hear: 
·Two beeps when you make a voice-announced Intercom call to an extension or
send Call Waiting signals 
·Busy tone when you call a busy extension 
·Fast busy tone when you call an extension in Do Not Disturb 
·Ring-Busy tone when you call a busy extension that is programmed for Off-
Hook Signaling 
·Dial tone when you press ICM or a Line key to a make a call 
You may also hear some of these tones when you use other features.  If so, this guide
will tell you in the operating instructions for a feature. 
Initial Configuration 
As described above
Using the Feature
N/A
Understanding Related Programming
N/A 
Two Beeps
Busy Tone
012 3(Seconds)
01870C16
Fast Busy
Ringbusy
Dial Tone
RINGING
Tone Patterns
180 DIGITAL SYSTEM Administrator’s Guide 
						

							Traffic  Mana geme nt Re porting
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It’s easy to see which lines and extensions are being overused or
underused so you can make the appropriate adjustments. 
Traffic Management System (TMS) Reporting provides a record of the system’s call
activity for both Intercom and outside calls.  The record can display on a terminal or
be sent to a printer.  A TMS record shows the call activity for each installed
extension, line, line group, and Uniform Call Distribution (UCD) group.  For
example, the TMS report would show the following call activity data for a line: 
·Total number of calls received, answered, and terminated 
·Total number of Long Wait calls (calls that ring longer than the TMS Long
Wait time) 
·Total number of abandoned calls (where the outside caller hangs up while the
call is on Hold, parked or being transferred) 
·Total number of outgoing calls 
·Total time the line was in use
Traffic Management Reporting requires the AUX Module and a customer-provided
ASCII record collection device (e.g., terminal or printer).  Traffic Management
Reporting options are programmed through a terminal connected to the AUX
Module.  For more information, see Traffic Management Reporting in the DIGITAL
SYSTEM Feature and Terminal Programming Manual.
Initial Configuration 
Traffic Management Reporting not available without AUX Module and terminal
programming
Using the Feature
N/A
Understanding Related Programming
Program 3To set the baud rate of the AUX Module’s port for
terminal programming (LOCAL BAUD = 00 [300], 01
[1200], 02 [2400], 03 [4800], 04 [9600] or 05 [19.2K] + #)
Traffic Management Reporting
Part I:  DIGITAL SYSTEM Features 181 
						

							T r an s f er
&
Quickly send a call to another extension when your caller needs to
talk to someone else in your company. 
Transfer lets you send your outside call to another extension.  You can Transfer any
outside line to another extension, even if that extension does not have access to the
line.  And you can Transfer calls to busy extensions.  The transferred call Camps-On
(waits) at the busy extension and sends two beep tones to the busy user (if your
system is programmed for Call Waiting tones). 
You can Transfer a call in two ways.  You can: 
·Announce (screen) the Transfer before actually completing the Transfer 
·Transfer the call directly, without announcing (screening) it 
A transferred caller may hear Music on Hold (if available). 
If the extension receiving the Transfer does not pick up (answer) the Transfer, it
recalls your extension.  If you do not answer the recall, the call rings at all extensions
that are programmed for ringing on that line.
Initial Configuration 
·Transfer always allowed 
·Transfers to busy extension and sends the busy extension Call Waiting beeps 
·Transfers will ring busy ASIs for 60 seconds and other extensions for 3 rings be-
fore recalling the transferer 
·Transfers will recall for 3 rings before ringing other extensions 
·Transferred callers do not hear Music on Hold
Using the Feature
To Transfer your outside
call:
You can also use a Hotline key (page 101), Call Coverage
key (page 169), or DSS key (see page 69). 
1.Press ICM.  
OR
If you have an ESL set, press TRF. 
-ICM lights, you hear dial tone.  Your call goes on
Exclusive Hold under the HOLD key. 
2.Dial extension number. 
-You see the Line key for the call.  If you hear busy
tone, hang up to have the call Camp-On. 
3.Announce the call:
If you hear beeps, you can speak right away. If the per-
son does not want the Transfer, press the key for the
call. 
OR 
If you hear ringing, wait for an answer, then speak. 
-To Transfer the call unannounced, skip step 3. 
4.Hang up. 
-Your Transfer goes through.
Transfer
182 DIGITAL SYSTEM Administrator’s Guide 
						

							To receive a Transfer:The Line key for the transferred line flashes.  If you do
not have a Line key for the transferred line, your Loop
key flashes. 
1.Lift handset. 
2.If not connected, press flashing Line/Loop key.
Understanding Related Programming
Program 2To enable/disable Call Waiting tones system-wide (CALL
WA I T  T O N E = Y or N + #). If enabled, Transfers to busy
extensions send the tones to the busy user.
Program 3To enable/disable Music On Hold for transferred calls
(PLAY MOH TRANS = Y or N + #)
Program 4To set Rings Before Recall timer (Timer 06 + # +
Duration + #). This is the number of times a Transfer
rings an idle or busy Multibutton or an idle ESL/ASI
before recalling; and, the number of times a Transfer
recall rings before ringing all extensions that are
programmed for ringing on that line.
To set the Camp-On timer (Timer 03 + # + Duration + #).
This is how long a call Camps-On to a busy ESL/ASI
before recalling.
Program 16To give an extension access to a line (L + Line 01-16 + #
+ 01 or 02 + #)
Program 17To assign a line to a key at an extension (LK + Line 01-16
+ #)
To assign a Loop key to an extension.
For Loop Switch: LS + #
For Loop Group: LG + Group (00-08 for groups 90-98) +
#
Program 18 (II)To assign ringing to a line at any extension that should
ring during Transfer recall (RA or DRA + # + Line key +
Y or N + #). Transfers themselves always ring the
destination extension. 
Transfer
Part I:  DIGITAL SYSTEM Features 183 
						

							Unsupe rvise d Conferenc e (Ta ndem C alls)
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You can, as a dispatcher: Answer a call from a salesman who is on
the road, then connect his call to a salesman in another state.  No
need for the first salesman to hang up and call the other salesman. 
Tandem Calls let you set up a Conference with two outside parties, then drop out of
the conversation leaving the two outside parties connected.
Initial Configuration 
Tandem Calls disabled
Tandem Calls can be enabled only through terminal programming, which requires the
AUX Module.  To enable Tandem Calls, see Tandem Trunking in the DIGITAL
SYSTEM Feature and Terminal Programming Manual.
Note:  To use Tandem Calls, the DIGITAL SYSTEM must be equipped with a Line
module that provides disconnect supervision.  In addition, the connected CO line
must also provide disconnect supervision.
Using the Feature
N/A
Understanding Related Programming
Program 3To set the baud rate of the AUX Module’s port for
terminal programming (LOCAL BAUD = 00 [300], 01
[1200], 02 [2400], 03 [4800], 04 [9600] or 05 [19.2K] + #)
Unsupervised Conference (Tandem Calls)
184 DIGITAL SYSTEM Administrator’s Guide