Nitsuko Digital System Administrators Guide

							R inging Line P re fe re nce
&
Answer calls in a single step, much like you do with your phone at
home. 
Ringing Line Preference (RLP) lets you answer calls ringing a Line or Loop key by
just lifting the handset.  To enable or disable RLP, your extension must have program
access level of 2-5.  If several calls are ringing your extension, RLP answers
Intercom calls first, then outside calls, starting with the one on the lowest numbered
line. 
Notes: 
·If you have a Prime Line Key (see page 134), the system automatically assigns
RLP to that line. 
·Ringing Line Preference overrides Prime Line.  So if a call rings in, lifting the
handset answers the call; it does not give you dial tone on your Prime Line.
Initial Configuration 
·RLP disabled at all extensions 
·Extensions 301-305 can program RLP.  All other extensions only have program
access level 01. 
Using the Feature
Do not enable Ringing Line Preference for attendant or Headset extensions.
To enable/disable Ringing
Line Preference (RLP)
when your extension has
program access level 2-5:
1.Do not lift handset. 
2.Press #. 
3.Dial RLP. 
4.To enable RLP, dial Y. 
OR 
To disable RLP, dial N. 
5.Press SAVE.
To answer a call when
RLP is enabled:
1.Lift handset.
Understanding Related Programming
Program 18 (II)To enable/disable RLP for an extension (RLP + # + Y or
N + #)
Program 15To assign program access level 2-5 (PGM ACC LEVEL
= 02-05 + #) to extensions so they can enable or disable
RLP themselves
Program 16To assign line access to an extension (L + Line number
01-16 + # + 01 or 02 + #)
Ringing Line Preference
Part I:  DIGITAL SYSTEM Features 155 
						

							R inging Pa tterns
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Easily identify the type of call ringing your phone. 
The DIGITAL SYSTEM provides ringing at three different durations so you know
which kind of call is ringing your phone (see the chart below).  As you can see from
the chart, outside calls ring with two short rings, Intercom calls with one long ring
(repeated).  The Callback ring is the ring you hear for the Callback and Line Queuing
features.
The DIGITAL SYSTEM also provides ringing at four different pitches.  Extension
300 rings at one pitch, 301 at another, 302 at another, and 303 at yet another.  Then
the pattern repeats for the next group of four extensions (e.g., extension 304 rings at
the same pitch as 300).
Distinctive Ringing
Optionally, you can have certain outside calls ring with two high-pitched tones,
rather than the two normal rings. You may want to do this if your system has a
customer-provided Door Box connected to a line circuit. Ringing on the Door Box
line will sound different than the ringing on your other lines. This Distinctive
Ringing option is only available on software versions AUX Module Y2.0/Base Y5.0
and above.
CAUTION: Do not enable Distinctive Ringing for a line if any extensions use
headsets.
Initial Configuration 
All calls ring as described above
Using the Feature
N/A
Outside Calls
Intercom Calls
01 34(Seconds)
01870C15
2
Callback
Ringing Patterns
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							Understanding Related Programming
Program 1To assign a single ring to all calls that ring an ASI in a
Class of Service (SINGLE RING = Y + #).  See also
Program 18 (I).  This means Intercom calls, outside calls,
and Callbacks ring with a single ring at the Intercom
duration (1 second).
Program 12To assign COS 20 (COS + # + 20 + #) to each line with
Distinctive Ringing
Program 18 (I)To assign a Class of Service from Program 1 to an
extension (COS + # + 01-27 + #)
Ringing Patterns
Part I:  DIGITAL SYSTEM Features 157 
						

							Save
&
Call a busy number in the morning, quickly save it in memory,
then periodically retry it throughout the day by touching two keys.
You do not waste time looking up the number again. 
Save lets you store (save) in memory the last outside number you dialed so you can
easily redial it later on.  Save lets you store numbers up to 24 digits long.  After you
save a number, you can make other calls without affecting it.  The saved number
stays in memory until you save a new one in its place.
When you call a saved number, the system dials it out on the same line used for the
original call unless you manually select a different line.
Initial Configuration 
Save always allowed
Using the Feature
A power failure or system reset erases a saved number from memory. 
To save an outside
number after you dial it:
1.Do not hang up. 
2.Press DIAL. 
-The Line key goes out. 
3.Press SAVE. 
-The Line key lights again.
To call a saved outside
number:
1. Lift handset. 
-To have the call dial out on a line other than the
original one:  Access an idle outgoing line before
you do step 2. 
2.Press DIAL. 
-You hear dial tone. 
3.Press SAVE to have the call dial out. 
-Immediate busy tone means the original line is
busy.  Press an idle outgoing Line key to have your
call go out.
Understanding Related Programming
Program 16To give an extension outgoing access to a line (L + Line
number 01-16 + # + 02 + #)
Program 17To assign a line to a key at an extension (LK + Line
number 01-16 + #)
Save
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							S ele cta ble Displa y Messa ges
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Let co-workers know your where-abouts without having to call
each one individually. 
The Selectable Display Messages feature lets you attach a message to your phone
so Display Phone users see it on their display when they call you.  For example,
when you leave for vacation, you could select the message:  ON VACATION (if your
system has it).  This way, when Display Phone users call and you do not answer, they
know why.
Your system can store up to 16 messages for you to choose from, numbered 00-15.
Messages 00-07 are special in that you can add digits to the end of them as long as
the entire message does not exceed 16 characters (including blank spaces).  For
example, you could add a telephone number to the end of the message, CALL.  This
way, the message would read CALL XXX XXXX so people would know where to
reach you.
Initial Configuration
00 = CALL
01 = BACK BY 
02 = MEETING IN RM 
03 = OUT TO LUNCH
04 = GONE FOR THE DAY
05 = ON VACATION
06 = ON BUSINESS TRIP
07 = IN THE MEETING08 = BACK BY 10AM
09 = BACK BY 11AM
10 = BACK BY NOON
11 = BACK BY 2PM
12 = BACK BY 4PM
13 = BACK TOMORROW 
14 = BACK NEXT WEEK
15 = HAVE A GOOD DAY
       
If the system has an AUX Module, there are no messages initially.
Using the Feature
You can select only one message for your phone at a time.  You do not have to cancel
an old message in order to select a new message.
To directly select a
specific Selectable
Display Message:
These steps automatically cancel a Call Forwarding
condition. 
1.Lift handset. 
-If you have a One-Touch Speed Dial key, you can
press it instead of using steps 2-6. 
2.Press ICM (except at an ESL set). 
-You hear dial tone. 
3.Press #. 
-Dial tone stops. 
4.Dial M. 
5.Dial message number (00-15). 
-To add digits to 00-07, dial them. 
6.Hang up. 
-MSG flashes. 
Selectable Display Messages
Part I:  DIGITAL SYSTEM Features 159 
						

							To select a message by
scrolling through them
(when you have a Display
Phone):
This automatically cancels a Call Forwarding condition at
your phone. 
1.Lift handset. 
2.Press ICM. 
-You hear dial tone. 
3.Press #. 
-Dial tone stops. 
4.Dial M. 
5.Press VOL UP or VOL DN to scroll through the mes-
sages.  Stop at the one you want. 
-VOL UP scrolls this way:  Message 00, 01, 02,...15.
-VOL DN scrolls this way:  00, 15, 14, 13...01. 
-To add digits to messages 00-07, simply dial them. 
6.Press DIAL, then SAVE. 
-If you add digits to messages 00-07, skip this step. 
7.Hang up. 
-MSG flashes.
To cancel a message:Activating Do Not Disturb automatically cancels a
message. 
1.Lift handset. 
2.Press ICM (except at an ESL set). 
-You hear dial tone. 
3.Press #. 
-Dial tone stops. 
4.Hang up. 
-MSG goes out.
Understanding Related Programming
Program 8To store or change the messages (MESSAGE NO. =
600-615 + # + Enter message). Refer to page 227 for
more on programming messages. 
Selectable Display Messages
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							S ilent Monitor
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As a Customer Service supervisor, for example, listen to the way a
trainee handles outside callers. 
Silent Monitor lets you enter a co-worker’s outside call and listen to the conversation
without sending any warning tones to indicate your presence.  You simply call your
co-worker’s extension and dial the Silent Monitor code.  If your co-worker is on an
Intercom call, you hear only the person who is talking to your co-worker, not the
co-worker you called. Normally, Silent Monitor is only for attendants and
supervisors.
Silent Monitor does not let you break into calls at extensions programmed for
Privacy. 
CAUTION:  Since Silent Monitor provides no warning tones, using this feature may
be interpreted as an invasion of privacy.
Initial Configuration 
·Silent Monitor disabled 
·Privacy disabled except for attendant extension 300
Using the Feature
If your extension is in a Call Pickup Group, you can only  monitor other extensions
in the group.
To use Silent Monitor to
listen to a call at another
extension:
1.Lift handset. 
2.Press ICM (except at an ESL set). 
3.Dial number of extension you want to monitor. 
-You hear busy tone. 
4.Dial 6 to break in and listen. 
-If you still hear busy tone, this means you cannot
monitor the call.  
To cancel Silent Monitor: 1.Hang up.
Understanding Related Programming
Program 1To allow/deny Silent Monitor in a Class of Service
(MONITOR = Y or N + #). Also see Program 18 (I).
To allow/deny Privacy in a Class of Service (PRIVACY =
Y or N + #).  Allow Privacy for any extension that should
not be monitored (see also Program 18 [I]).
Program 18 (I)To assign a Class of Service from Program 1 to an
extension (COS + # + 01-27 + #)
Silent Monitor
Part I:  DIGITAL SYSTEM Features 161 
						

							S p ee d  D ial
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Save time dialing the outside numbers you frequently call. 
Speed Dial allows a number to be stored in a memory bin so you can call the number
by dialing its bin or by pressing its key.  If the DIGITAL SYSTEM is equipped with
an AUX Module, a 16-character name can be stored with a number.  The name
appears on a Display Phone when the number is called. 
There are two types of Speed Dial:  Personal and System.
Personal Speed Dial
Personal Speed Dial lets you store 20 numbers at your extension as long as your
extension has program access level 1-5.  You store numbers in bins 50-59 and 20-29
and call them as follows: 
·Press DIAL, then dial the bin number, or 
·Press DIAL, then press the corresponding bin key (1-16).
-There are no keys for bins 26-29.  To dial these bins you need to dial the bin
number.
The system administrator can also store numbers for you.
System Speed Dial
System Speed Dial lets the system administrator store numbers in system memory
from any extension that has program access level 4-5.  System Speed Dial numbers
can be called from any extension in the system.  For example, the system
administrator may store the number for your company’s branch office so everyone
has quick access to it.  The system does not apply your Toll Restrictions to System
Speed Dial numbers (i.e., you can call them even if you are normally restricted from
manually placing the same call).  Depending on how your system is programmed,
there may be 10 System numbers stored in bins 70-79 or 100 numbers stored in bins
700-799.
One-Touch Speed Dial
In addition, the system administrator can assign One-Touch Speed Dial keys to your
extension.  A One-Touch Speed Dial key also corresponds to a bin number.  You just
press the key to call the stored number.  There is no need to press DIAL first.  You
can also store Intercom feature codes in a One-Touch Speed Dial key.  For
example, you could store the Call Forwarding codes (#, extension, Call Forward
code) in a bin and activate Call Forwarding by pressing the key.  If you have a DSS
Console, you can have One-Touch Speed Dial on keys 1-79 for an additional 79
Personal Speed Dial bins.
Storing Long Numbers
A bin can store 16 digits, including a pause or # character (if allowed).  Numbers
longer than 16 digits flow to the next consecutive bin.  Long numbers can also be
stored in two consecutive bins, then linked together when you want to call the long
number. 
Speed Dial
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							Storing a Pause, Flash or Delay
You can store a Pause in a Speed Dial bin by pressing HOLD where you want the
Pause to occur. When you use the stored number, the system stops dialing when it
encounters the pause and waits for a second dial tone. If the second dial tone occurs,
dialing continues. You might want to use a Pause if your Speed Dial number calls a
dial-up service (like a banking service) that automatically returns second dial tone.
The pause ensures that your number doesn’t dial out too soon. (If you don’t get
second dial tone, you can always dial * to force the remaining digits to dial out.)  
In some cases, you may want to store a Delay in lieu of a Pause. A Delay is a fixed
wait interval that doesn’t monitor for second dial tone. Use Delay, for example, if
you’re not sure the dial-up service will return second dial tone. After the first part of
your Speed Dial bin dials out, the system waits the Delay interval and then dials the
remaining digits. To store a Delay, press DIAL where you want the delay to occur.
The Delay option is only available in software version AUX Module 02.10/Base
02.00 and higher.
You can also store a Flash command in a Speed Dial bin. You might want to do this
if your system is behind a Centrex or PBX and you need to use certain Centrex or
PBX features. For example, a Flash command frequently initiates a PBX Transfer. To
enter the Flash command while programming the Speed Dial bin, press MSG where
you want the Flash to occur. The Flash option is only available in software version
AUX Module 02.10/Base 02.00 and higher.
Initial Configuration 
·Each extension can store 20 Personal Speed Dial numbers except 303 (there is
no Speed Dial block of memory assigned to 303) 
·Extensions 300-305 can store System Speed Dial numbers.  All other extensions
only have program access level 01. 
·There are 100 System Speed Dial bins (700-799) 
·All extensions can access System Speed Dial numbers 
·Speed Dial Names can only be stored if the system has an AUX Module 
·One-Touch Speed Dial keys not assigned 
·The system waits 10 seconds for dial tone before sending out a Speed Dial num-
ber.  The system waits 30 seconds for dial tone when it encounters a pause. 
Using the Feature
To store a Personal or
System Speed Dial
number: 
To store a Personal Speed Dial number, your extension
must have program access level 1-5. 
To store a System Speed Dial number, your extension
must have access level 4-5. 
1.Do not lift handset. 
2.Press #. 
3.Dial SD. 
4.For System Speed Dial: Dial bin 70-79 or 700-799,
press #. 
OR 
For Personal Speed Dial:  Dial bin (50-59, 20-29) and
press # or press illuminated One-Touch Speed Dial key
(on phone or DSS Console).
Speed Dial
Part I:  DIGITAL SYSTEM Features 163 
						

							5.If the system lets you store a name:
At a Display Phone: Enter a name, press #.  Or, to skip
the name, press # and go to step 6. 
At a Standard Phone: Press # and go to step 6. 
OR 
If the system does not let you store a name, go to step 6
-To enter a letter in a name:
  Dial letter.  Zero button = blank, Q, Z, (in that
  order).
  Dial digit (1, 2, 3) = letter’s position on button
  (e.g., dial 1 to get the 1st letter). To erase last
 letter, press LAST.
6.Dial a line (01-16) or group 90-98 (if your system has
line groups) and press #, or press a Line key. 
-To store Intercom codes, press ICM instead of
storing a line, then dial the codes in step 7. 
7.Dial number, including a pause *, # (if allowed). 
-To enter a pause, press HOLD.
-To enter a Flash, press MSG.
-To enter a Delay, press DIAL.
-To enter *:  Press DIAL, dial *.
-To enter #:  Press DIAL, dial #.
8.Hang up.
To call a Personal or
System Speed Dial
number (by using the bin
number or bin key):
1.Lift handset. 
-To preselect a line instead of using the line stored
with the number: 
  Press desired Line key. 
  Press ICM in step 2, then go to step 3. 
2.Press DIAL (except at an ESL set).
3.Dial System Speed Dial bin (70-79, 700-799).
OR 
Dial Personal Speed Dial bin (50-59 or 20-29).
OR
Press Personal Speed Dial bin key (1-16). 
-Your number dials out.
-Immediate busy tone means the stored line is busy.
Press an idle outgoing Line key to have your call
dial out.
-If the number contains a pause, you may have to
dial * to restart the dialing.
To call a Personal or
System Speed Dial
number (by pressing a
One-Touch Speed Dial
key):
1.Lift handset. 
-To preselect a line instead of using the line stored
with the number: Simply press the desired Line key. 
2.Press One-Touch Speed Dial key (on your phone or
DSS Console) for desired number. 
Speed Dial
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