Nitsuko Digital System Administrators Guide

							To cancel Call
Forwarding: 
The attendant can also cancel your Call Forwards (see
Call Forwarding Cancel on page 47).  A power failure,
system reset, or activating Do Not Disturb cancels them
automatically. 
1.Lift handset. 
-Press ICM (except at ESL set). 
2.Dial # and hang up. 
-MSG key goes out. 
Understanding Related Programming
Program 1To enable/disable Internal Call Forwarding in a Class of
Service (CALL FWD = Y or N + #) (see also Program 18
[I])
Program 18 (I)To assign a Class of Service (from Program 1) to an
extension (COS + # + 01-27 + #)
Program 4To set the Number of Rings Before Recall timer (Timer
06 + # + Duration + # – the number of times a call rings
before being forwarded)
Program 12To assign Direct Inward Lines to an extension (DTD + #
+ Extension number + #). Only calls on these lines will
get forwarded.
Call Forwarding
Part I:  DIGITAL SYSTEM Features 45 
						

							C all F orwa rding, Off-Premise
&
Go home early in the day and have your calls follow you there or to
your car phone. 
If your phone has Direct Inward Lines, Off-Premise Call Forwarding lets you reroute
calls on those lines to an outside telephone number.  
Note:  To use Call Forwarding, the DIGITAL SYSTEM must be equipped with a
Line module that provides disconnect supervision.  In addition, the connected CO
line must also provide disconnect supervision.
Initial Configuration 
Off-Premise Call Forwarding disabled
Using the Feature
To forward your calls
off-premise: 
1.Lift handset. 
-If you have a One-Touch Speed Dial key, you can
press it instead of using steps 2-5. 
2.Press ICM (except at an ESL set). 
3.Dial # 1 and the line (01-16) you want your calls to for-
ward out on. 
-Use a line you have access to. 
4.Dial telephone number to receive your calls. 
5.Hang up. 
-MSG key flashes slowly.
To cancel Call
Forwarding: 
The attendant can also cancel your Call Forwards.  A
power failure, system reset, or activating Do Not Disturb
cancels them automatically. 
1.Lift handset. 
2.Press ICM (except at an ESL set). 
3.Dial #. 
4.Hang up. 
-MSG key goes out. 
Understanding Related Programming
Program 1To enable/disable Off-Premise Call Forwarding in a Class
of Service (OFF-P CFWD = Y or N + #) (see also
Program 18 [I])
Program 18 (I)To assign a Class of Service (from Program 1) to an
extension (COS + # + 01-27 + #)
Program 12To assign Direct Inward Lines (DTD  + #  + Extension
number)
Program 16To give an extension access to the line it will use to
forward calls out on (L + LINE NO. + # + 02 + #)
Call Forwarding, Off-Premise
46 DIGITAL SYSTEM Administrator’s Guide 
						

							C all F orwa rding S ystem C anc el
&
With Call Forwarding Cancel you can, as the attendant, return the
system to normal status at the end of the work day or after the
weekend so incoming calls ring their normal (not forwarded)
destinations. 
If you are an attendant, Call Forwarding System Cancel lets you cancel all Call
Forwarding conditions in the system at once.  Using Call Forwarding System Cancel
also cancels three other conditions system-wide: Do Not Disturbs, Personal
Greetings and Selectable Display Messages.
Initial Configuration 
Call Forward Cancel allowed for attendant extension 300 
Using the Feature
To activate Call
Forwarding Cancel from
your attendant extension: 
1.Lift handset. 
2.Press ICM. 
-ICM lights and you hear dial tone. 
3.Press #. 
-Dial tone stops. 
4.Dial *. 
-You hear dial tone again. 
5.Hang up.
Understanding Related Programming
Program 3To assign attendant extensions (OPR nn EXT =
Extension number + #)
Call Forwarding System Cancel
Part I:  DIGITAL SYSTEM Features 47 
						

							C all I nter ce pt
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Users quickly know when they dial an invalid code. 
Call Intercept sends fast busy tone to anyone who dials an invalid code while making
a call.  In other words, the system automatically prevents (intercepts) an invalid call.
Initial Configuration 
Intercept always occurs when appropriate
Using the Feature
N/A
Understanding Related Programming
N/A 
Call Intercept
48 DIGITAL SYSTEM Administrator’s Guide 
						

							C all Time r
&
Easily keep track of how much time you spend on a call.
If you have a Display Phone, the Call Timer feature lets you time your outside calls.
The duration shows on your display.
Your phone can be programmed for Automatic or Manual Call Timer: 
·With Automatic Call Timer, the timer automatically starts when you establish an
incoming or outgoing call. 
·With Manual Call Timer, you start the timer by pressing the Manual Call Timer
key. 
In addition, you can use the Call Timer feature while your phone is idle to time
events, much like a stopwatch.
Note: If your system has Station Message Detail Recording (SMDR), the system
records and times your calls.
Initial Configuration 
Call Timer disabled (no Timer keys programmed)
Using the Feature
To start timing a call
when you have a Manual
Call Timer key: 
1.Press Timer key. 
-The key lights.
To stop timing a call
before or after you hang
up: 
1.Press Timer key. 
-The key goes out.  
-To reset the timer back to 00:00, press the Timer key
again.  After a few seconds, the date and time
reappear.
To use the Call Timer as a
stopwatch while your
phone is idle: 
1.Press Timer key to start and stop the stopwatch. 
-The key is lit while the stopwatch is on.  
-To reset the timer back to 00:00 after you stop,
press the Timer key again.  After a few seconds, the
date and time reappears. 
Understanding Related Programming
Program 17To assign Automatic (Press key + CTA + #) or Manual
(Press key + CTM + #) Call Timer keys to an extension 
Call Timer
Part I:  DIGITAL SYSTEM Features 49 
						

							C allba ck
&
Save time retrying a busy extension.  The DIGITAL SYSTEM calls
you back when it becomes idle. 
When you make an Intercom call and get busy tone, you can place a Callback
request, hang up, and continue using your extension.  The system then does the
following for you: 
·Monitors the busy extension and your extension, and calls you back (rings you)
when both extensions are free. 
·Calls the previously busy extension when you answer the callback ring. 
You can leave one Callback per busy extension.  For extensions with several
Callbacks, the system processes them in the order they were left.
Note: Attendants cannot use Callback.
Initial Configuration 
Callback always allowed
Using the Feature
To use Callback after you
call an extension and
hear busy tone or
ring-busy tone: 
You cannot use Callback if you hear fast busy tone. 
1.Dial C and hang up.
To answer Callback (long)
rings: 
You must answer within five rings or the system cancels
the Callback. 
1.Lift handset. 
-This connects you to the previously busy extension.
To cancel a specific
Callback after you leave
it: 
1.Call the busy extension again. 
2.Dial * at busy tone and hang up.
To cancel all your
Callbacks (and Line
Queuing requests): 
1.Lift handset and press ICM (except at an ESL set). 
2.At a multibutton phone, dial * and press FTR.
OR
At an ESL set, dial # *. 
3.Hang up.
Understanding Related Programming
N/A 
Callback
50 DIGITAL SYSTEM Administrator’s Guide 
						

							C alle r I D
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See your callers name and number before you answer.
Caller ID requires software version AUX Module 2.10/ Base 02.00 or higher.
If your phone has a display, Caller ID can show your incoming caller’s number and
optional name. The Caller ID information will show as either a post-answer or
pre-answer display. With the post-answer display, you’ll see the caller’s number and
optional name after you answer the call. The pre-answer display lets you see the
caller’s number and optional name before you answer the call. You can also use the
pre-answer display to preview incoming calls before you answer them. The Caller ID
pre-answer display is available only if your telephone does not have Automatic
Handsfree (see page 94).
Caller ID supports the phone company’s Called Number Identification (CNI) and
Called Number Delivery (CND) service, when available. These services provide the
Caller ID information (i.e., messages) between the first and second rings of an
incoming call. There are two types of Caller ID message formats currently available:
Single Message Format and Multiple Message Format. With Single Message Format,
the phone company sends only the caller’s phone number (DN). The DN is either 7
or 10 digits long. In Multiple Message Format, the phone company sends the DN and
the caller’s name. The DN for this format is also 7 or 10 digits long, and the name
provided consists of up to 15 characters.
Once installed, Caller ID is enabled for all types of outside calls, including:
·Outside calls that normally ring a phone (see Ring Assignments on page 154)
·Calls transferred from another extension (see Transfer on page 182)
·Calls transferred from Operator Assistance via the Voice Module Unit (see Op-
erator Assistance on page 128)
·Calls transferred from Voice Mail (see Voice Mail on page 185)
·Direct Inward Lines (DILs) (see See Direct Inward Lines on page 64)
·Assigned Night Answer (ANA) Calls (see Night Answer on page 121)
Caller ID Displays
The Table below shows the DN format for each type of Caller ID call:
Type of CallFormat of Display
7-digit NNX-nnnn
8-digit nNNX-nnnn
Caller ID
Part I:  DIGITAL SYSTEM Features 51 
						

							In addition to displaying the DN and name, Caller ID can also display several unique
messages received from the telco:
MessageDescription
PRIVATE Caller has blocked Caller ID.
Telco will not pass the DN.
OUT OF AREA Caller has dialed from an area
that does not support Caller ID.
UNAVAILABLE Telco’s Caller ID is out of
service.
Your system provides unique displays for incoming Caller ID (CND) and non-Caller
ID (non-CND) trunks. The information a display keyset user sees depends on the
type of incoming trunk call and the type of trunk. The following chart describes the
telephone display for each type of incoming CND and non-CND trunk call for
software versions AUX Module 02.20/Base 02.10 and higher. For software versions
prior to AUX Module 02.20/Base 02.10, the telephone display always showed the
incoming trunk’s Caller ID information (for CND trunks) or programmed name (for
non-CND trunks).
CND TrunkNon-CND Trunk
Unscreened TransfersCaller ID data for the
incoming trunk.The name/number for the
incoming trunk.
Screened TransfersThe screening extension’s
name/number, followed by
the Caller ID data for the
incoming trunk.The screening extension’s
name/number (even after
the screening caller hangs
up).
Calls Transferred 
by Voice Mail
The Caller ID data for the
transferred trunk.The transferring Voice
Mail port’s name/number.
Key Ring (post-answer) 
& Direct Inward Lines
Caller ID data for the
incoming trunk.Name/number for the
incoming trunk.
Hardware Considerations
Caller ID requires the installation of at least one 4CO/CND Caller ID Module (P/N
88512). The Caller ID Module is a standard 4CO Module with additional Caller ID
capability. Each module provides Caller ID service for the lines connected to it. For
example, the inside Caller ID Module in the Main CEU provides Caller ID capability
for lines 1-4. Your system (without an AUX Module) can have up to two Caller ID
Modules, providing Caller ID capability to all eight lines.
Notes:
·Caller ID requires software version AUX Module 2.10/ Base 02.00 or higher. Do
not install Caller ID Modules in a system that uses software prior to AUX Mod-
ule 2.10/ Base 02.00. Caller ID is compatible, however, with older system data-
bases. This allows you to upgrade software without initializing the system.
Caller ID
52 DIGITAL SYSTEM Administrator’s Guide 
						

							·Caller ID information prints on the SMDR report along with other call informa-
tion. SMDR requires an AUX Module and an SMDR collection device or
printer. Refer to the DIGITAL SYSTEM Feature and Terminal Programming
Manual for more about SMDR.
Initial Configuration
·Caller ID enabled automatically after you install a Caller ID Module.
·Caller ID pre-answer display disabled (i.e., Automatic Handsfree enabled).
Caller ID
Part I:  DIGITAL SYSTEM Features 53 
						

							Using the Feature
To answer a Caller ID call
(with the pre-answer
display disabled):
1.Lift handset or press flashing line key.
-You see the incoming caller’s name and number
and you answer the call.
To answer a Caller ID call
(with the pre-answer
display enabled):
(Your phone must have Automatic Handsfree disabled to
use this feature.)
1.Press the flashing line key to display the incoming
caller’s phone number.
-You can press another flashing line key instead of
going to the next step.
2.Press the flashing line key again to display the incom-
ing caller’s name.
-If the telephone company does not offer the name
option, you skip to the next step.
-You can press another flashing line key instead of
going to the next step.
3.Lift the handset to answer the call.
-If you previewed several ringing lines, you’ll
answer the call on the most recently pressed line
key.
To re-display the Caller ID
information for the call
you are on:
1.Press the line key for the call.
Understanding Related Programming
Program 2To disable Automatic Handsfree (ENABLE AUTO HF  =
N + #) in order to enable the Caller ID pre-answer display.
Caller ID
54 DIGITAL SYSTEM Administrator’s Guide