Ricoh B230 Service Manual

							 
SM 4-91 B230/B237 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Electric counter error 
Abnormal data in the counters. 
ƒ Defective NVRAM 
ƒ Defective controller 
900 CTL 
D 
1.  Check the connection between the NVRAM and controller. 
2. Replace the NVRAM. 
3. Replace the controller. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
910  External Controller Error 1 
911  External Controller Error 2 
912  External Controller Error 3 
913  External Controller Error 4 
914 CTL 
D 
External Controller Error 5 
    The external controller alerted the machine about an error. 
  ƒ  Please refer to the instructions for the external controller 
(application). 
  
						

							 
B230/B237 4-92  SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
External Controller Error 6 
While EAC (External Application Converter), the conversion module, 
was operating normally, the receipt of a power line interrupt signal from 
the FLUTE serial driver was detected, or BREAK signal from the other 
station was detected. 
919 CTL 
D 
ƒ  Power outage at the EFI controller 
ƒ  EFI controller was rebooted 
ƒ  Connection to EFI controller loose 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Printer application error 
An error is detected in the printer application program. 
ƒ Defective software 
ƒ  Unexpected hardware resource (e.g., memory shortage) 
920 CTL 
D 
1.  Software defective; switch off/on, or change the controller firmware 
if the problem is not solved 
2. Insufficient memory 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Printer font error 
A necessary font is not found in the SD card. 
ƒ  A necessary font is not found in the SD card. 
ƒ  The SD card data is corrupted. 921 CTL 
D 
1.  Check that the SD card has the correct data. 
  
						

							 
SM 4-93 B230/B237 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Netfile function error 
The management area or management file on the HDD is corrupted. 
ƒ Defective HDD 
ƒ  Data inconsistency (e.g., caused by power failure) 
925 CTL 
D When SC 860-865 keep occurring: 
1.  Follow the troubleshooting procedures. 
In other cases: 
1.  Initialize the netfile partition. 
2.  Initialize the hard disk. 
3. Replace the HDD. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Software performance error 
The software makes an unexpected operation. 
ƒ Defective software 
ƒ Defective controller 
ƒ Software error 
1.  Turn the main switch off and on. 
2.  Reinstall the controller and/or engine main firmware. 
990 CTL 
D 
 
ƒ  See Note 1 at the end of the SC table. 
  
						

							 
B230/B237 4-94  SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Software continuity error 
The software has attempted to perform an unexpected operation. 
However, unlike SC 990, the object of the error is continuity of the 
software. 
ƒ  Software program error 
ƒ  Internal parameter incorrect, insufficient working memory. 
991 CTL 
C 
1.  This SC is not displayed on the LCD (logging only). 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Undefined error 
Defective software program 992 CTL 
D 
ƒ  An error undetectable by any other SC code occurred 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Operation panel management records exceeded 
An error occurred because the number of records exceeded the limit for 
images managed in the service layer of the firmware. This can occur if 
there if there are too many application screens open on the operation 
panel. 
994 CTL 
C 
ƒ  No action required because this SC does not interfere with 
operation of the machine. 
  
						

							 
SM 4-95 B230/B237 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Controller Board Mismatch 
The information on the controller board does not match that of the 
machine 
ƒ  Wrong controller board installed 
995 CTL 
D 
Reinstall the correct controller board for this machine. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Application function selection error 
ƒ  The application selected by the operation panel key does not start 
or ends abnormally. 
ƒ  Software (including the software configuration) defective 
ƒ  An option required by the application (RAM, DIMM, board) is not 
installed 
ƒ  Nesting of the fax group addresses is too complicated 
997 CTL 
B 
1.  Check the devices necessary for the application program. If 
necessary devices have not been installed, install them. 
2.  Check that application programs are correctly configured. 
3.  For a fax operation problem, simplify the nesting of the fax group 
addresses. 
4.  Take necessary countermeasures specific to the application 
program. If the logs can be displayed on the operation panel, see 
the logs. 
  
						

							 
B230/B237 4-96  SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Application start error 
No applications start within 60 seconds after the power is turned on. 
ƒ  Loose connection of RAM-DIMM, ROM-DIMM 
ƒ Defective controller 
ƒ Software problem 
998 CTL 
D 
1.  Check the setting of SP5875-001. If the setting is set to 1 (OFF), 
change it to 0 (OFF). 
2.  Check if the RAM-DIMM and ROM-DIMM are correctly connected. 
3.  Reinstall the controller system firmware. 
4. Replace the controller. 
Note 1 
If a problem always occurs in a specific condition (for example. printer driver setting, image 
file), the problem may be caused by a software error. In this case, the following data and 
information needs to be sent back to your product specialist. Please understand that it may 
take some time to get a reply on how to solve the problem, because in some cases the 
design staff in Japan must analyze the data. 
ƒ  Symptom / Possible Causes / Action taken 
ƒ  Summary sheet (SP mode “Printer SP”, SP1-004 [Print Summary]) 
ƒ  SMC - All (SP5-990-001) 
ƒ  SMC - Logging (SP5-990-004) 
ƒ  Printer driver settings used when the problem occurs 
ƒ  All data displayed on the screen (SC code, error code, and program address where the 
problem is logged.) 
ƒ  Image file which causes the problem, if possible  
						

							 
SM 4-97 B230/B237 
Trouble 
shooting 
4.5 TROUBLESHOOTING GUIDE 
4.5.1 IMAGE QUALITY 
  
						

							 
B230/B237 4-98  SM 
 
The following work-flow shows the basic troubleshooting steps for the image quality 
problems on this product.  
						

							 
SM 4-99 B230/B237 
Trouble 
shooting 
  
						

							 
B230/B237 4-100  SM 
(From the previous diagram) 
4.5.2 LINE POSITION ADJUSTMENT 
When there are color registration errors on the output, do the line position adjustment as 
follows. 
 
ƒ  Use A3/DLT size paper for this adjustment. 
Test 
1.  Do SP2-111-003 (Mode c: rough adjustment). 
2.  Use SP2-194-007 to check if the result of the line position adjustment is correct 
(0: Completed successfully, 1: Not completed). If the result is 1, refer to 
‘Countermeasure list for color registration errors’. 
3.  Do SP2-111-001 (Mode a: fine adjustment twice). 
4.  Use SP2-194-007 to check if the result of the line position adjustment is correct 
(0: Completed successfully, 1: Not completed). If the result is 1, refer to 
‘Countermeasure list for color registration errors’. 
5.  Put some A3/DLT paper on the by-pass tray. 
 
ƒ  When you print a test pattern, use the by-pass tray to feed the paper. 
6.  Print out test pattern 7 with SP2-109-003. 
7.  Check the printed output with a loupe.   
8.  If there are no color registration errors on the output, the line position 
adjustment is correctly done. If not, refer to the countermeasure list for color 
registration errors. 
Countermeasure list for color registration errors