Sharp Mx2310u User Guide

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Printing does not take 
place.Is the IP address selected correctly? 
(Windows)Check the IP address setting.
If the machine does not have a permanent IP address 
(the machine receives an IP address from a DHCP 
server), printing will not be possible if the IP address 
changes. Print the All Custom Setting List in the 
system settings and check the IP address of the 
machine. If the IP address has changed, change the 
port setting in the printer driver. 
➞System Settings > List Print (User) > All Custom 
Setting List
☞Software Setup Guide
If the IP address changes frequently, it is recommended 
that a permanent IP address be assigned to the machine.
➞System Settings (Administrator) > Network Settings
Are you using a printer port created 
using Standard TCP/IP Port?
(Windows 2000/XP/Server 2003/Vista/ 
Server 2008/7)Check the settings of your computer.
When a port created with Standard TCP/IP Port in 
Windows is used and the [SNMP Status Enabled] 
checkbox is  , it may not be possible to print correctly. 
Change the [SNMP Status Enabled] checkbox to  .
☞Software Setup Guide
Is Connect via set to [Ethernet] for 
AppleTalk?
(Mac OS 9.0-9.2.2)Open [AppleTalk] from the [Control Panels] and 
make sure that [Ethernet] is selected in the 
Connect via menu.
Printing is not possible if [Ethernet] is not selected.
Is your computer in an unstable state?Restart your computer.
Printing is sometimes not possible when you run 
multiple applications at once or there is insufficient 
memory or hard drive space.
Is the machine specified correctly in the 
software application that you are using 
for printing?Make sure that the printer driver of the machine is 
selected in the Print window of the application.
If the printer driver does not appear in the list of 
available printer drivers, it may not be installed correctly. 
Remove the printer driver and then install it once again.
☞Software Setup Guide
Are the network connection devices 
operating normally?Make sure that the routers and other network 
connection devices are operating correctly.
If a device is not powered on or is in an error state, see 
the manual of the device to correct the problem.
Is the I/O timeout setting too short?Check with your administrator.
If the I/O timeout setting is too short, errors may occur 
while writing to the printer. Ask the administrator of the 
machine to configure an appropriate time in I/O Timeout.
➞System Settings (Administrator) > Printer Settings > 
Interface Settings > I/O Timeout
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Printing does not take 
place.Was a Notice Page printed?Check the printed Notice Page.
A Notice Page will be printed to indicate the cause of the 
problem if a print job cannot be performed as specified 
and the cause is not shown in the display. Read the 
printed page and take appropriate action.
For example, a notice page will be printed in the 
following situations.
 The print job is too large to fit in memory.
 A function that has been prohibited by the 
administrator is specified.
By factory default, Notice Pages are not printed.
Have functions been disabled by the 
administrator?Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings.
Colour printing does 
not take place.Is the colour mode set to Color?Check the settings of the printer driver.
Select Automatic or Color for the colour mode 
setting.
The colour mode setting is configured as follows:
Windows:
On the [Color] tab of the printer driver.
Macintosh:
In the [Color] menu of the print window.
In Windows, [Black and White Print] can also be 
selected on the [Main] tab of the printer driver. If you 
wish to print in colour, make sure that the [Black and 
White Print] checkbox on the [Main] tab is not selected 
.
Have functions been disabled by the 
administrator?Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings.
Two-sided printing 
does not take place.Does the paper type setting of the 
selected tray specify a type of paper that 
cannot be used for two-sided printing?Check Tray Settings in the system settings.
 If the [Disable Duplex] checkbox is selected  , 
two-sided printing using that tray will not be possible. 
Change the paper type setting to a type that can be 
used for two-sided printing.
➞System Settings > Paper Tray Settings > Tray 
Settings > Change
Are you using a special size or type of 
paper?For the paper types and sizes that can be used for 
two-sided printing, see SPECIFICATIONS in the 
Start Guide.
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
ProblemPoint to checkSolution 
						

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PROBLEMS RELATED TO PRINT RESULTS
Direct printing of a file 
in a shared folder on a 
computer is not 
possible.Is IPsec Settings enabled on the 
machine?Check with your administrator.
When IPsec Settings is enabled in the system settings 
(administrator), direct printing of a file in a shared folder 
may not be possible in some computer environments.
➞System Settings (Administrator) > Security Settings 
> IPsec Settings
A tray, finisher, or 
other peripheral 
device installed on the 
machine cannot be 
used.Have the peripheral devices that are 
installed on the machine been 
configured in the printer driver?Open the printer properties and click the [Auto 
Configuration] button on the [Configuration] tab. 
(Windows)
If auto configuration cannot be executed, see the 
Software Setup Guide.
ProblemPoint to checkSolution
The image is grainy.Are the printer driver settings 
appropriate for the print job?Check the settings of the printer driver.
When selecting print settings, you can set the print 
mode to [Normal], [High Quality]. When you need a very 
clear image, select [High Quality].
Windows:
The resolution setting is selected in the [Advanced] 
tab of the printer driver properties window.
Macintosh:
Select the resolution in the [Advanced] menu of the 
print window. (In Mac OS v10.5, select the resolution 
on the [Color] menu in the print window.)
The image is too light 
or too dark.Does the image (particularly a photo) 
need correction? 
(Windows)Check the settings of the printer driver.
Brightness and contrast can be corrected by performing 
[Color Adjustment] on the [Color] tab of the printer 
driver. These settings can be used for simple 
corrections when you do not have image editing 
software installed on your computer.
Colours are off.Did you perform Registration 
Adjustment?Ask your administrator to perform Registration 
Adjustment.
➞System Settings (Administrator) > Device Control > 
Other Settings > Registration Adjustment
If the colour tones are off, perform Auto Colour 
Calibration. (If the colours are still off after calibration, 
repeating calibration may improve the results.)
➞System Settings (Administrator) > Printer Settings > 
Auto Colour Calibration
Text and lines are faint 
and difficult to see.Was colour data printed in black and 
white? 
(Windows)Check the settings of the printer driver.
When colour text and lines are printed in black and 
white, they may become faint and difficult to see. To 
have colour text or lines (areas) that are faint converted 
to black, select [Text To Black] or [Vector To Black] on 
the [Color] tab of the printer driver. (Raster data such as 
bitmap images cannot be adjusted.)
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Part of the image is 
cut off.Does the paper size specified by the job 
match the size of paper loaded in the 
tray?Make sure that the paper size setting matches the 
size of paper loaded in the tray.
The paper size setting is selected as follows:
Windows:
On the [Paper] tab of the printer driver. 
If [Fit to Paper Size] is selected, check the loaded 
paper and the paper size setting.
Macintosh:
In the [Page Setup] menu.
Is the print orientation setting (portrait or 
landscape) correct?Set the print orientation to match the image.
The print orientation is selected as follows:
Windows: On the [Main] tab of the printer driver.
Macintosh: In the [Page Setup] menu.
Are the margins set correctly in the 
layout settings of the application?Select an appropriate paper size and margins in the 
layout settings of the application.
If the edge of the image extends outside the printable 
area of the machine, the edge will be cut off.
The image is upside 
down.Are you using a type of paper (tab 
paper, punch paper, etc.) that can only 
be loaded in a fixed orientation?Rotate the image 180 degrees before printing.
When the image size and paper size are the same but 
the orientations are different, the orientation of the 
image is automatically rotated to match the paper. 
However, when the paper can only be loaded in a fixed 
orientation, this may result in the image being printed 
upside down.
The 180 degree rotation setting is selected as follows:
Windows:
On the [Main] tab of the printer driver.
Macintosh:
On the [Page Setup] menu. (Landscape orientation 
only.) 
(In Mac OS 9.0 to 9.2.2, in the [PostScript Options] 
menu of the [Page Setup] menu.)
Is the correct binding position selected 
for two-sided printing?Be sure to set the appropriate binding position.
When two-sided printing is performed, every other page 
is printed upside down when tablet binding is selected 
for the binding position.
The binding position is selected as follows:
Windows:
On the [Main] tab of the printer driver.
Macintosh:
In the [Layout] menu of the print window. (In Mac OS 
9.0 to 9.2.2, in [Output/Document Style].)
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Many nonsense 
characters are printed.Is your computer or the machine in an 
unstable state?Cancel printing, restart your computer and the 
machine, and try printing again.
If little free space remains in the memory or hard drive of 
your computer, or many jobs have been spooled on the 
machine and it has little free memory remaining, printed 
text may turn into nonsense characters.
To cancel printing
Windows:
Double-click the printer icon that appears at the lower 
right of the task bar and click Cancel All Documents 
(or Purge Print Documents) in the [Printer] menu.
Macintosh:
Double-click the name of the machine in the printer 
list, select the job that you wish to delete, and delete 
it. (In Mac OS 9.0 to 9.2.2, double-click the printer 
icon on the desktop, select the print job that you wish 
to delete, and delete it.)
At the machine:
Press the [JOB STATUS] key on the operation panel, 
touch the [Print Job] tab to change the screen, touch 
the key of the print job that you wish to delete, and 
touch the [Stop/Delete] key. A message appears to 
confirm the cancellation. Touch the [Yes] key.
If nonsense characters are still printed after restarting, 
ask your administrator to lengthen the timeout setting of 
I/O Timeout in the system settings (administrator).
➞System Settings (Administrator) > Printer Settings > 
Interface Settings > I/O Timeout
If nonsense characters are still printed after taking the 
above measures, remove and then reinstall the printer 
driver.
ProblemPoint to checkSolution 
						

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FACSIMILE
PROBLEMS RELATED TO TRANSMISSION
 Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-23
 The transmitted fax prints out blank at the receiving side.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-24
 The transmitted fax is reduced by the receiving fax machine.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-24
 Transmission does not begin at the specified time.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-25
PROBLEMS RELATED TO RECEPTION
 Printing does not take place after reception.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-25
 Manual reception / polling reception are not possible.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-25
 The received image is faint.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-25
 The machine does not begin fax reception.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
PROBLEMS RELATED TO TELEPHONE
 Dialling is not possible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
 You cannot talk to the other party.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
PROBLEMS RELATED TO AUDIBLE SIGNALS
 The volume is too low.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
 No sound is heard.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL KEYS / GROUP KEYS
 A one-touch individual key or group key cannot be stored.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-27
 A one-touch individual key or group key cannot be edited or deleted. . . . . . . . . . . . . . . . . . . . . . . . .8-27
 If you cannot find the item that you are looking for in the above table of contents, see GENERAL PROBLEMS (page 
8-37).
 If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost. 
						

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PROBLEMS RELATED TO TRANSMISSION
 
ProblemPoint to checkSolution
Transmission does 
not take place.Is the telephone line connected 
securely?Check the telephone line socket, the wall socket, 
and any extension adapters to make sure that all 
connections are secure.
☞SIDE AND BACK (page 1-7)
Is the correct dial mode set for your 
line?Ask your administrator to verify that Dial Mode 
Setting is set correctly for the line you are using.
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Default Settings > 
Dial Mode Setting
Is a busy signal received? If a busy signal is received, the transmission is 
temporarily cancelled and then automatically 
re-attempted after a brief interval. (Factory default 
setting: 2 attempts, 3 min. intervals)
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Recall in Case of Line Busy
To cancel the transmission, press the [JOB STATUS] 
key, touch the key of the job that you wish to cancel, 
and then touch the [Stop/Delete] key.
Did a communication error occur? If an error occurs that prevents transmission, the 
transmission is temporarily cancelled and then 
automatically re-attempted after a brief interval.  
(Factory default setting: 3 min. intervals)
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Recall in Case of Communication Error
To cancel the transmission, press the [JOB STATUS] 
key, touch the key of the job that you wish to cancel, 
and then touch the [Stop/Delete] key.
The machine supports error correction mode (ECM) and 
is configured to automatically resend any part of a fax 
that is distorted due to noise on the line.
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Default Settings > 
ECM
Does a message appear indicating that 
the memory is full?Divide the originals into sets and fax each set 
separately, or use direct transmission.
If the memory becomes full, the transmission will be 
cancelled.
Does a message appear notifying you 
that the original size was not detected?Place the original again.
If the original size is still not detected correctly, specify 
the original size manually. 
						

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Transmission does 
not take place.Does the job status screen (completed 
jobs) or a transaction report indicate that 
the transmission was not successful?Perform the transmission again.
If the transmission is still not successful after recalling is 
performed as set in Recall in Case of Line Busy or 
Recall in Case of Communication Error, the 
transmission failure will be indicated in the job status 
screen and the transaction report.
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Recall in Case of Line Busy
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Recall in Case of Communication Error
Did you place a long size original on the 
document  glass when it is scanned?Place originals in the document feeder tray of the 
automatic document feeder.
A long size original cannot be scanned from the 
document glass.
Did you place an original that is folded?Following the instructions in the display, unfold the 
original, place it in the automatic document feeder 
again, and rescan.
If a folded original is placed in the automatic document 
feeder, an error will occur and scanning will be 
cancelled when the actual original size is detected 
during scanning.
Are the sub-address and passcode 
correct?
(When using F-code communication)Check with the operator of the other machine to 
make sure that the sub-address and passcode are 
correct.
Have functions been disabled by the 
administrator?Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings.
The transmitted fax 
prints out blank at the 
receiving side.Is the original placed face up or face 
down correctly?Place the original correctly and send the fax again.
When using the document glass, the original must be 
placed face down. When using the automatic document 
feeder, the original must be placed face up.
If the receiving machine is using thermal 
paper, was the thermal paper loaded 
with the wrong side out?Check with the operator of the other machine.
The transmitted fax is 
reduced by the 
receiving fax machine.Has image rotation been enabled?Enable Rotation Sending Settings before 
transmission.
When Rotation Sending Setting is not enabled (the 
image is not rotated), an original placed in the vertical 
orientation may be reduced by the receiving machine.
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Rotation Sending Setting > 
If Mixed Size Originals in the special modes is enabled 
and an original with a different width is sent, rotate 
transmission will be disabled.
ProblemPoint to checkSolution 
						

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PROBLEMS RELATED TO RECEPTION
Transmission does 
not begin at the 
specified time.Is the machines clock set to the correct 
time?Set the clock to the correct time.
➞System Settings > Default Settings > Clock > 
Clock Adjust
Is  a  transmission in progress? If another transmission is in progress when the specified 
time arrives, the timer operation will begin after that 
transmission is finished.
ProblemPoint to checkSolution
Printing does not take 
place after reception.Does a message appear in the display 
instructing you to add toner or paper? 
(Printing is not possible when this 
screen appears.)Restore printing capability as instructed by the 
message.
Does a password entry screen appear?Enter the correct password with the numeric keys.
Hold Setting for Received Data Print is enabled.
If you do not know the password, check with your 
administrator.
Has cut-off printing been disabled in the 
system settings (administrator)?Load the same size of paper as the received fax.
If Print Actual Size Cut off Disabled is enabled in Print 
Style Setting in the system settings (administrator) and 
a fax is received that is larger than any paper that is 
loaded, the fax will be received to memory without being 
printed. (However, when a fax longer than 
A3 (11 x 17) size is received, it will be printed using 
multiple sheets of paper.)
Is forwarding (Inbound Routing function) 
selected in the Web page for a received 
fax?If you need to print a received fax, ask your 
administrator.
When the Inbound Routing function is enabled in the 
Web pages, received faxes are automatically forwarded 
to a specified address. If Print at Error is selected 
when Inbound Routing is enabled, received faxes will 
only be printed when an error occurs.
Manual reception / 
polling reception are 
not possible.Is little free memory remaining? Free memory by printing faxes received by confidential 
reception and other received data that is protected by a 
password, and by deleting data stored in memory 
boxes.
The received image is 
faint.Is the original that was faxed also faint?Ask the other party to send the fax again using a 
suitable (darker) exposure setting.
ProblemPoint to checkSolution 
						

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PROBLEMS RELATED TO TELEPHONE
PROBLEMS RELATED TO AUDIBLE SIGNALS
The machine does not 
begin fax reception.Has the reception mode been set to 
Manual Reception in the system 
settings?Set the reception mode to Auto Reception.
When the reception mode is set to Manual Reception, 
the machine will not receive faxes automatically.
➞System Settings > Fax Data Receive/Forward > 
Fax Settings > Receive Setting
Is little free memory remaining?Increase the amount of free memory.
The amount of free memory can be increased by 
printing faxes received by confidential reception and 
other password-protected received data, and by 
deleting data stored in memory boxes.
ProblemPoint to checkSolution
Dialling is not 
possible.Is the extension phone connected?Check connections.
Check the telephone line socket, the extension phone 
socket, the wall socket, and any extension adapters to 
make sure that all connections are secure.
You cannot talk to the 
other party.Did you dial using the speaker?Use the extension phone.
When you dial using the speaker, you will be able to 
hear the voice of the other party, but he or she will not 
hear your voice. (When the extension phone is not 
installed, you cannot talk to the other party.)
ProblemPoint to checkSolution
The volume is too low.
 Speaker
 Ringer Volume
 Line Monitor
 Fax Receive 
Complete Signal
 Fax Send Complete 
Signal
 Fax Communication 
Error SignalHas the volume been set to a low level 
in the system settings (administrator)?Ask your administrator to set the volumes in 
Speaker Settings to a higher level.
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Default Settings > 
Speaker Settings
No sound is heard.
 Ringer Volume
 Line Monitor
 Fax Receive 
Complete Signal
 Fax Send Complete 
Signal
 Fax Communication 
Error SignalHas the ringer volume been turned off in 
the system settings (administrator)?Ask your administrator to set the volumes in 
Speaker Settings to other than No Sound.
➞System Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Default Settings > 
Speaker Settings
ProblemPoint to checkSolution