Sharp Mx2310u User Guide

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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL 
KEYS / GROUP KEYS
ProblemPoint to checkSolution
A one-touch individual 
key or group key 
cannot be stored.Has the maximum number of keys been 
stored?Delete one-touch keys and group keys that are not 
being used.
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
A one-touch individual 
key or group key 
cannot be edited or 
deleted.If the key is an individual key, is the key 
included in a group?Remove the key from the group and then edit or 
delete the key.
(If the key is included in multiple groups, it must be 
removed from all groups.)
➞
System Settings > Address Control > Address Book
If multiple group keys have been stored, print the Group 
List in Sending Address List in the system settings. 
The list will show where the key is stored.
➞System Settings > List Print (User) > Sending 
Address List > Group List
Is the key being used in a reserved 
transmission or a transmission in 
progress?Wait until the transmission is finished or cancel the 
transmission and then edit or delete the key.
Is the key included in a program key?Remove the key from the program and then edit or 
delete the key.
(If the key is included in multiple programs, it must be 
removed from all programs.)
➞System Settings > Address Control > Program
If multiple program keys have been stored, print the 
Program List in Sending Address List in the system 
settings. The list will show where individual and group 
keys are stored.
➞System Settings > List Print (User) > Sending 
Address List > Program List
Is the key that you wish to edit or delete 
stored as a relay destination of an 
F-code relay broadcast transmission?Remove the key from the relay destinations of the 
F-code relay broadcast transmission and then edit 
or delete the key.
An individual or group one-touch key that is stored as a 
relay destination cannot be edited or deleted.
➞System Settings > Address Control > F-Code 
Memory Box
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
Has your administrator enabled a 
function that prevents editing/deleting?Check with your administrator.
If your administrator has enabled settings such as 
Inbound Routing Settings (in the Web pages), 
editing/deleting will not be possible. 
						

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PROBLEMS RELATED TO SCANNING / INTERNET FAX 
OPERATION
SCANNING / INTERNET FAX
PROBLEMS RELATED TO SCANNING / INTERNET FAX OPERATION
 Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-28
 An address cannot be specified. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-29
 Mode cannot be selected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-29
 Auto selection of the colour mode does not take place correctly. . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-29
 The received image file cannot be opened.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-30
 Transmission takes a long time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-30
 A destination is pre-selected.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-30
 Cannot write to USB memory. (When using USB Memory Scan.) . . . . . . . . . . . . . . . . . . . . . . . . . . .8-30
PROBLEMS RELATED TO SCAN RESULTS
 The scanned image is clipped. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-30
 The quality of the scanned image is poor.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-31
 The scanned image is blank.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-31
 The scanned image is upside down or on its side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-31
 The [COLOUR START] key indicator is not lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-31
 JPEG was selected for the file type but the file was created as a TIFF file. . . . . . . . . . . . . . . . . . . . .8-31
 The image is too light or too dark. (When using PC Scan.)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-32
PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL KEYS / GROUP KEYS
 A one-touch individual key or group key cannot be stored.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-32
 A one-touch individual key or group key cannot be edited or deleted. . . . . . . . . . . . . . . . . . . . . . . . .8-32
If you cannot find the item that you are looking for in the above table of contents, see GENERAL PROBLEMS (page 
8-37).
 If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
ProblemPoint to checkSolution
Transmission does 
not take place.Did you select the correct destination? 
Is the correct information (e-mail 
address or FTP server information) 
stored for that destination?Make sure that the correct destination information 
is stored for the destination and that the destination 
is correctly selected.
If delivery by e-mail (Scan to E-mail) is unsuccessful, an 
error message such as Undelivered Message may be 
sent to the designated administrators e-mail address. 
This information may help you determine the cause of 
the problem. 
						

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Transmission does 
not take place.Does the image file exceed the e-mail 
attachment limit set in the system 
settings (administrator)?Check with your administrator.
If your administrator has set a limit on the size of 
transmitted files, a file that exceeds the limit cannot be 
transmitted.
Did the image file exceed the file 
attachment size limit of your mail 
server?
(When Scan to E-mail is used.)Reduce the size of the file attachment (reduce the 
number of pages scanned).
The size of the file can also be reduced by scanning 
using a lower resolution setting. Ask your mail server 
administrator what the file size limit is for one e-mail 
transmission.
Has the folder on the destination 
computer been set as a shared folder so 
that files can be sent to it?
(When using Scan to Network Folder.)If the destination folder is not configured as a 
shared folder, select share in the folder 
properties.
If the folder was moved or otherwise changed, the 
share setting may have been cancelled.
Is IPsec Settings enabled on the 
machine?
(When using Scan to Network Folder.)Consult your adminstrator.
When IPsec Settings is enabled in the system settings 
(administrator), scanning to a shared folder may not be 
possible in some computer environments.
➞System Settings (Administrator) > Security Settings 
> IPsec Settings
Did you place a long size original on the 
document glass when it is scanned?Place originals in the document feeder tray of the 
automatic document feeder.
A long size original cannot be scanned from the 
document glass.
Did you place an original that is folded?Following the instructions in the display, unfold the 
original, place it in the automatic document feeder 
again, and rescan.
If a folded original is placed in the automatic document 
feeder, an error will occur and scanning will be 
cancelled when the actual original size is detected 
during scanning.
An address cannot be 
specified.Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings.
Mode cannot be 
selected.
Auto selection of the 
colour mode does not 
take place correctly.Are you scanning one of the following 
types of originals?
When Black & White is not selected:
 Are there colours or colouring in the 
paper?
When Colour is not selected:
 Is the colour in the original very light?
 Is the colour in the original very dark, 
almost black?
 Is only a very small area of the 
original coloured?Specify the colour mode manually.
When the colour mode is set to Auto, the machine 
detects whether the original is black and white or colour 
when the [COLOUR START] key is pressed; however, 
in the cases at left, automatic detection may not give the 
correct result.
ProblemPoint to checkSolution 
						

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Contents
PROBLEMS RELATED TO SCAN RESULTS
The received image 
file cannot be opened.Does the viewer program used by the 
recipient support the format of the 
received image data?Use a software program that is capable of opening 
the selected file type and compression mode.
The recipient may be able to open the file if you change 
the file type and compression mode selected at the time 
of transmission.
Does a message appear prompting you 
to enter your password?Ask the sender for the password, or have the image 
sent again in a non-encrypted format.
The received file is an encrypted PDF file.
Transmission takes a 
long time.Is the resolution setting appropriate at 
the time of scanning?Select resolution and data compression settings 
that are suited to the purpose of transmission.
To create image data that is balanced in terms of 
resolution and file size, pay attention to the following 
points:
Resolution settings
The default resolution setting is [200X200dpi] in 
scanner and USB memory mode, and [200X100dpi] in 
Internet fax mode. If the original does not contain a 
halftone image such as a photo or illustration, 
scanning at the default resolution will create a 
practical and useful image. A higher resolution setting 
or the Half Tone setting (in Internet fax mode) 
should only be selected if the original contains a photo 
and you wish to give priority to the quality of the photo 
image. Exercise caution in this case as a larger file 
will be created than when the default setting is used.
A destination is 
pre-selected.Is Default Address Setting enabled in 
the system settings (administrator)?If you wish to send to a destination other than the 
default destination, touch the [Cancel] key.
If you are the administrator and wish to change or 
disable the default destination, change the settings as 
appropriate in Default Address Setting.
➞System Settings (Administrator) > Image Send 
Settings > Scan Settings > Default Address 
Setting
Cannot write to USB 
memory. 
(When using USB 
Memory Scan.)Is the connected USB device 
recognized correctly?Use USB-Device Check in the system settings to 
check whether or not the device can be recognized.
➞System Settings > USB-Device Check
If it is not recognized, connect it once again.
ProblemPoint to checkSolution
The scanned image is 
clipped.Is the original scan size setting smaller 
than the actual original size?Set the scan size to the actual original size.
If you have intentionally set a smaller size than the 
actual original size, note carefully the placement 
position of the selected scan size when placing the 
original. For example, when scanning an A4 
(8-1/2  x 11) original using a B5 (5-1/2 x  8-1/2) setting 
on the document glass, align the original using the 
document glass scale at the left edge to fit the area you 
wish to scan into the B5 (5-1/2 x 8-1/2) scanning area.
☞1. BEFORE USING THE MACHINE PLACING 
THE ORIGINAL ON THE DOCUMENT GLASS 
(page 1-37)
ProblemPoint to checkSolution 
						

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TROUBLESHOOTING
Contents
The quality of the 
scanned image is 
poor.Is the original printed matter such as a 
book or magazine?Use the following method to reduce the occurrence 
of vertical patterns (moiré)
When the original is printed matter, vertical patterns 
(moiré) may occur. Touch the [Exposure] key in the base 
screen to open the exposure setting screen. The [Moiré 
Reduction] checkbox appears in this screen. This 
checkbox can be selected   to reduce the moiré 
effect. (only in scan mode and USB memory scan mode) 
It may also be possible to reduce the moiré effect by 
changing the resolution setting or shifting the original (or 
changing its angle) slightly on the document glass.
When scanning a colour or greyscale 
original, is the colour mode set to 
Mono2?Setting the colour mode to Mono2 replaces the colours 
in the original with either black or white. This is suitable 
for text-only originals; however, for originals that contain 
illustrations, it is best to use the [BLACK & WHITE 
START] key with the colour mode set to [Greyscale], or 
set the colour mode of the [COLOUR START] key to [Full 
Colour] or [Auto]-[Greyscale] and then scan.
Is a destination included that has 
[TIFF-S] selected for the format?If you wish to send an image scanned at high 
resolution to scan mode destinations, send the 
image in a separate transmission.
When a broadcast transmission is performed that 
includes both scan mode destinations and Internet fax 
destinations that have [TIFF-S] selected for the format, 
the resolution will remain fixed at [200X200dpi] even if a 
different resolution setting is selected.
The scanned image is 
blank.Is the original placed face up or face 
down correctly?Reload the thermal paper correctly and send the fax 
again.
When using the document glass, the original must be 
placed face down. When using the automatic document 
feeder, the original must be placed face up.
The scanned image is 
upside down or on its 
side.Are Internet fax addresses included in 
the transmission?Send the image to the scan mode destinations in a 
separate transmission.
When both scan mode and Internet fax destinations are 
included in a broadcast transmission, the original 
transmission orientation of Internet fax takes 
precedence, and thus the file may not appear in the 
correct orientation when viewed on a computer.
The [COLOUR START] 
key indicator is not lit.Are Internet fax or fax destinations 
included?Use the [BLACK & WHITE START] key.
If Internet fax or fax destinations are included in the 
destinations, only the [BLACK & WHITE START] key  
can be used.
JPEG was selected for 
the file type but the file 
was created as a TIFF 
file.Did you press the [BLACK & WHITE 
START] key to begin scanning?Change the colour mode to [Full Colour] and then 
press the [COLOUR START] key.
When [JPEG] is selected for the file type and the image 
is scanned in Mono 2, the file will be created as a TIFF 
file.
ProblemPoint to checkSolution 
						

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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL 
KEYS / GROUP KEYS
The image is too light 
or too dark. 
(When using PC 
Scan.)Is the threshold value suitable?Check the B/W Threshold setting. 
When scanning from the TWAIN driver with [Mono 2 
gradation] selected from the [Colour Mode] of the 
Custom Settings window, check the B/W Threshold 
setting. A large threshold value makes the image darker 
and a small threshold value makes the image brighter. 
To adjust the B/W Threshold automatically, click the 
[Auto Threshold] button on the [Image] tab of the 
Custom Settings window.
Are the brightness and contrast settings 
suitable?When the brightness and contrast settings are not 
suitable (for example, the scanned image is too bright), 
click the [Auto Brightness / Contrast Adjustment] button 
on the [Colour] tab of the Custom Settings window. 
You can also click the [Brightness / Contrast] button to 
set the brightness and contrast while viewing the 
scanned image.
ProblemPoint to checkSolution
A one-touch individual 
key or group key 
cannot be stored.Has the maximum number of keys been 
stored?Adjust the number of stored keys.
Delete one-touch keys (or group keys) that are not 
being used.
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
A one-touch individual 
key or group key 
cannot be edited or 
deleted.If the key is an individual key, is the key 
included in a group?Remove the key from the group and then edit or 
delete the key.
(If the key is included in multiple groups, it must be 
removed from all groups.)
➞
System Settings > Address Control > Address Book
If multiple group keys have been stored, print the Group 
List in Sending Address List in the system settings. 
The list will show where the key is stored.
➞System Settings > List Print (User) > Sending 
Address List > Group List
Is the key being used in a reserved 
transmission or a transmission in 
progress?Wait until the transmission is finished or cancel the 
transmission and then edit or delete the key.
ProblemPoint to checkSolution 
						

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TROUBLESHOOTING
Contents
A one-touch individual 
key or group key 
cannot be edited or 
deleted.Is the key included in a program key?Remove the key from the program and then edit or 
delete the key.
(If the key is included in multiple programs, it must be 
removed from all programs.)
➞System Settings > Address Control > Program
If multiple program keys have been stored, print the 
Program List in Sending Address List in the system 
settings. The list will show where individual and group 
keys are stored.
➞System Settings > List Print (User) > Sending 
Address List > Program List
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
Has your administrator enabled a 
function that prevents editing/deleting?Check with your administrator.
If your administrator has enabled Default Address 
Setting (on the machine) or Inbound Routing Settings 
(in the Web pages), editing/deleting will not be possible.
ProblemPoint to checkSolution 
						

							8-34
TROUBLESHOOTING
Contents
PROBLEMS RELATED TO FILING
DOCUMENT FILING
PROBLEMS RELATED TO FILING
 Document filing does not take place.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-34
 A filed data can not be printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-34
 A job cannot be stored in a custom folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-35
PROBLEMS RELATED TO FILE MANAGEMENT
 A stored file has disappeared.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-35
 A file cannot be deleted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-35
 The property of a file cannot be set to [Confidential]. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..8-35
 A confidential file or confidential folder cannot be opened.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-35
 A file name cannot be stored or changed.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-35
 A custom folder name cannot be stored or changed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-35
 A file name is cut off.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-36
 If you cannot find the item that you are looking for in the above table of contents, see GENERAL PROBLEMS (page 
8-37).
 If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
ProblemPoint to checkSolution
Document filing does 
not take place.Did you select document filing settings 
in the printer driver?Enable document filing settings.
In print mode, enable document filing on the [Job 
Handling] tab of the printer driver.
In copy mode or image send mode, touch the [Quick 
File] key or the [File] key and then use the document 
filing function.
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings.
A filed data can not be 
printed.Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
						

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Contents
PROBLEMS RELATED TO FILE MANAGEMENT
A job cannot be stored 
in a custom folder.Do custom folders appear in Folder 
Information?
(When printing)Click the [Get Folder Name] button in the document 
filing save screen of the printer driver to call up the 
custom folders that have been created on the 
machine.
Does the custom folder have a 
password?Enter the password configured in the machine in 
the document filing save screen.
ProblemPoint to checkSolution
A stored file has 
disappeared.Did you touch the [Print and Delete the 
Data] key to print a stored file?Use the [Print and Save the Data] key.
A file that is printed using the [Print and Delete the Data] 
key is automatically deleted after being printed.
The file property can be set to Protect to prevent the 
file from being easily deleted.
Has automatic deletion of document 
filing files been enabled?If files that you need have been deleted, consult the 
administrator of the machine.
When Automatic Deletion of File Settings is enabled in 
the system settings (administrator), the files in the 
specified folders are periodically deleted. (Even when 
the file property is Confidential or Protect, the file 
may be deleted.)
A file cannot be 
deleted.Is the property of the file set to 
[Protect]?Change the property to [Sharing] and then delete 
the file.
A file cannot be deleted when its property is set to 
[Protect].
The property of a file 
cannot be set to 
[Confidential].Is the file in the Quick File folder?Move the file to a different folder and then specify 
Confidential.
Confidential cannot be specified for a file in the Quick 
File folder.
(Note that Protect can be specified for a file in the 
Quick File folder to prevent it from being easily deleted.)
A confidential file or 
confidential folder 
cannot be opened.Did you enter the wrong password?Ask your administrator.
If you cannot remember the password, it is possible to 
change the file or folder password to a new password in 
the system settings (administrator).
A file name cannot be 
stored or changed.Does the name include characters that 
cannot be used in a file or folder name?The following characters cannot be used in a file or 
folder name:
 ? /  ; : , < > ! * & # |
A custom folder name 
cannot be stored or 
changed.
ProblemPoint to checkSolution 
						

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A file name is cut off.Was the file name stored in the 
advanced transmission settings during a 
scan or Internet fax transmission?If the name was stored in the advanced transmission 
settings before Quick File or File settings were 
configured, that name will be used for the stored file. If 
the number of characters in the name exceeds the 
maximum number of characters allowed for a Quick File 
name (30 characters), the characters after the 30th 
character will be discarded.
ProblemPoint to checkSolution