Toshiba Strata Dk Pc Attendant Console User Guide

							Message Center79
Message Center6
The Message Center enables you to take messages, retrieve messages, print messages, and 
save messages to a file for transfer to another console at shift change time.
You can set and reset Message Waiting lights on phones within the Strata DK System from the 
Message Center. Message Waiting lights turn on automatically, but you can also set them 
manually when only a call back is needed.
You can send “Silent Messages” to LCD telephones. Silent messages turn ON the Message 
Waiting light, but they do not recall the console. You can also post an “Advisory Message” on 
each telephone (both LCD and non-LCD phones). This feature lets you view the status of the 
individuals when a call is being sent to that station. 
						

							Taking a Message––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
80PC Attendant Console
Taking a Message
You can take a complete message during a call, or if you are interrupted, you can return to the 
message through the Message Dialing dialog box later to finish writing it.
äTo take a message for someone in the directory
1. From the Menu Bar, select 
Messages. Then select 
Message Center....
2. Select a name from the 
directory for the message.The entire directory can be viewed by scrolling. It may 
include people who do not have a phone on the 
system.
3. Select the New Msg button.
4. From the Message Dialog 
box, tab from box to box and 
type entries where you wish. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Taking a Message
Message Center81
5. Select the Save & Send button
or...
Select Save Only if you need 
to return and complete the 
message later.The console automatically sets a message light at the 
station that the message was taken for. 
						

							Taking a Message for a Holding/Recalling Party–––––––––––––––––––––––––––––––––––––––––––––––––––––––
82PC Attendant Console
Taking a Message for a Holding/Recalling Party 
You can use the console to enter and record messages for stations. When a message is entered, 
it automatically sets the message light at the station. The station user can later press the 
message button and call you. If the station is an LCD phone, the display shows that you 
(Attendant) called. You can access and read the messages when the station user is connected to 
you.
äTo reconnect to the holding party
1. Select the Return soft button 
to take the call back.
2. Select the Message Center 
button.
3. From the Find dialog box, 
select the name and press OK.A recalling station will automatically be selected. 
Press OK and continue.
4. In the Message Dialog box, 
enter the items into the pad as 
needed. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––Taking a Message for a Holding/Recalling Party
Message Center83 ä
To take a message during a call
äTo complete a message started earlier 5. Select the Save & Send 
button.Save & Send: Message Done
Save Only: Hold message in “Incomplete List” for 
completion.
User Button: “Edit Msg” will open to first incomplete 
message.
1. Select the Message Center.
2. Enter the items into the pad as 
needed.The date/time is already entered.
3. Select the Save button.
1. From the Menu Bar, select 
Messages. Then select 
Message Center …
or…
select Edit Msg User Key.
2. Select a name from the 
Incomplete Messages list.
3. Select Edit Msg.The date/time is already entered.
4. Complete the message and 
select Save & Send button. 
						

							Taking a Message for a Holding/Recalling Party–––––––––––––––––––––––––––––––––––––––––––––––––––––––
84PC Attendant Console
Retrieving a Message from the Message Center
You can access the Message Center and view a list of messages for an individual. From the 
Message Center, you can display, print, and delete messages.
äTo retrieve a Message Center message
1. Select the Message Center 
user button.
2. Select a name from the 
directory for the message.The directory scrolls showing the complete 
directory including people who may not have a 
phone on the system.
3. Select the message to 
retrieve.A list of messages appear in the message window. 
The selected message should be highlighted.
4. Select the View Msg button.  The message note pad shows the message taken 
earlier.
5. From the Messaging Dialog 
box, you have the following 
options.
Delete the message by 
selecting the Delete button.Individual messages may be deleted after being read 
back to the person.
To save the message, select 
the Cancel button or go to 
the next message.By not deleting the message, it will remain in the 
system. You do not need to Send and Save.
Selecting the Next Message 
or Prev Message button.When you delete a message, you will automatically 
move to the next message, if there is one. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Message Waiting Indications Sent
Message Center85
Message Waiting Indications Sent
Message waiting indicators are used to alert you to stations you have sent this indicator. 
äTo view a list of Message Waiting signals sent
If you call a station and it is busy or it is not answered, you can leave a Message Waiting 
signal. (The Msg LED at the called station flashes.) If the user presses the Msg button with the 
flashing LED, his/her phone automatically calls your console.
Voice mail devices, as well as attendants and station users, can leave Message Waiting signals. 
Up to four Message Waiting indications can be left at a station at one time. One of the 
indications is reserved for the designated Message Center, set in system programming.  6. From the Print Options 
dialog box, select the Print 
button, then select the 
messages to print. 
						

							Message Waiting Indications Sent–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
86PC Attendant Console
äTo turn ON Message Waiting lights at a station
äTo turn OFF Message Waiting lights for a station1. From the Menu Bar, select 
Messages. Then select Set/
View MW....
A waiting indication is given as the system polls the 
DK System for MW Sent signals.
2. From the Set or View Sent 
Messages dialog box, open 
the Station DN drop-down 
box and select one, or enter a 
station [DN].
3. Select Set MW. The MW or Msg LED flashes red at the called console 
or station.
1. From the Menu Bar, select 
Messages. Then select Set/
View MW....A waiting indication is given as the system polls the 
DK System for MW Sent signals.
2. From the Set or View Sent 
Messages dialog box, select 
the station number from the 
list to turn OFF.A list of stations, including the directory names, is 
shown for all MW signals sent by the console.
3. Select the Cancel Msg button. The selected item is deleted from the list and the MW 
Off signal is sent to that station. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Console Message Waiting Light
Message Center87
Console Message Waiting Light
You can receive messages from stations and other consoles. When a message from a station or 
another console is waiting at the console, the Message Waiting icon is in the “down” or ON 
position.
ä To respond to your Message Waiting indication
ä To cancel your Message Waiting indication
Creating LCD Messages
You can use the console to send or receive messages to LCD telephone users.
Your system can have up to 40 messages. You can temporarily add to or change any of the 
preprogrammed messages. Each console may record and save up to 10 personal messages. 
This option is enabled in system programming.
Preprogrammed Messages
äFrom the Menu Bar, select 
Message, MW Lamp.The console will respond to the MW indication based 
upon the type of MW condition set. The MW 
condition will clear if the message retrieval is 
successful.
1. Select the Dial soft key. The Dialing dialog box displays.
2. Enter #409 as the number to 
dial.#409 is the feature code for canceling message 
waiting.
3. Select the Dial button. The screen returns to the Main screen and the Active 
Call Window displays “[DN] MESSAGE WAITING 
CANCEL.”
4. Select the Release button. The currently displayed message is canceled.
5. Repeat 1~4 for each MW 
signal set on your position. 
						

							Creating LCD Messages–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
88PC Attendant Console
System messages can only be programmed or permanently changed at Attendant Consoles or 
the system administrator’s telephone. Five preprogrammed messages are automatically stored 
in memory when the Alphanumeric Messaging with LCD feature is initialized. You can input 
additional information (up to a total of 32 characters for each message). Some system 
messages expect you to add more information. For example:
äTo change LCD Messages
Msg No.Preprogrammed InformationEntry Information
60 Out To Lunch
61 In A Meeting
62 Call (station or telephone number)
63 Back At (time you will return)
64 Return On (date you will return)
 1. From the Menu Bar, select 
Messages. Then select LCD 
Messages.
2. Select the message to be 
entered or modified from the 
message list.Personal (10~19) or system messages (60~99). The 
current message, if any, displays.
3. Select the Modify Message 
button.The console goes into the edit mode.