Toshiba Strata Dk Pc Attendant Console User Guide

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Auto Park/Page
Advanced Calling69
Setting Auto Park
If there are certain groups or departments that you often page, you can use User Buttons to 
expedite the procedure. You can store the procedure to Auto Park calls for specific paging 
zones into a Speed Dial code. 
äTo set Auto Park and Page for One-Button Access
1. If Auto Park is currently 
assigned a speed dial for 
system use, assign that speed 
dial to a user button.
or
2. Enter #332999#3XX in a user 
button.
XX = last one or two digits of the 
access code:11Group A _______________________
12Group B _______________________
13Group C _______________________
14Group D _______________________
15Group E _______________________
16Group F _______________________
17Group G _______________________
18Group H _______________________
5 or 51Zone A _______________________
6 or 52Zone B _______________________
7 or 53Zone C _______________________
8 or 54Zone D _______________________
55Zone E _______________________
56Zone F _______________________
57Zone G _______________________
58Zone H _______________________
9All Call Page plus All External Page zones
0All Call Page (all phones)
NoteSee your System Administrator for the 
number of zones and the zone codes for your 
system. 
						

							Abandoned Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
70PC Attendant Console
Abandoned Calls
This section shows you how to dial and delete an abandoned call.
äTo dial an abandoned call
ä To delete an abandoned call1. From the Menu Bar, select 
Features. Then select 
Abandoned Calls.
2. In the Abandoned Calls 
dialog box, highlight the 
desired call.
3. Select the Dial button. The console dials the abandoned call.
1. From the Menu Bar, select 
Features. Then select 
Abandoned Calls.The Abandoned Calls dialog box shows a list of the 
calls.
2. Select the desired call.
3. Select the Delete button. The abandoned call is deleted. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Alarm Reset
Advanced Calling71
Alarm Reset
Your Strata DK system can be connected to a facility alarm system. All telephones produce a 
startling tone when this alarm is activated. Stations or consoles with an Alarm Reset button can 
reset the alarm by pressing the button.
äTo reset the alarm system
The console does not receive the alarm tone, but the console can turn OFF alarm tone if heard 
on other phones.
äFrom the Menu Bar, select 
Features. Then select Alarm 
Reset.The alarm given throughout the system turns OFF. 
						

							Alarm Reset––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
72PC Attendant Console 
						

							Directory73
Directory5
This chapter describes the Directory menu features (as shown here), including how to add 
names and information to the Directory, how to change the order of display, and how to use the 
Find function.
The Directory Display lists employees and their assigned internal Directory Numbers [DN], as 
well as ACD group numbers. The directory includes Primary and Phantom Directory Numbers 
[PDNs] and [PhDNs]. It serves three purposes: a directory listing, a Busy Lamp Field (BLF), 
and it provides Direct Station Selection. 
						

							Adding Entries into the Directory––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
74PC Attendant Console
The Directory can include people that may not be located on-site, and it can describe 
alternative methods to reach those off-site individuals. It can also list those who do not have 
extensions, but who do have mailboxes in the Voice Mail system. The Directory also works 
with the Transfer to Voice Mail feature. It can contain people on Centrex or another PBX 
system while automating call redirection using “Flash” and their extension number.
You can search through the directory for:
©First Names
©Last Names
©[DNs] (Directory Extension Numbers)
©Departments
Adding Entries into the Directory
Use Directory Entries to input information about each assigned internal [DN], distributed hunt 
group pilot, and ACD group number. This provides information for the directory display, as 
well as additional information you can reference (title, department, work hours, etc.).
äTo add/delete entries in the directory
1. From the Menu Bar, select 
Directory. Then select 
Entries.
2. Select the New button to add 
an entry
or...
select an entry to cut, then 
select the Delete button.Either a blank Directory entry or a selected entry to 
modify or delete appears.
An alternative would be to use Directory Find to go to 
an existing entry to modify or delete. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Directory Settings
Directory75
Directory Settings
Use Directory Settings to change the Directory Display. You can change how the names and 
numbers appear in each column. (For example, last name first, followed by the first name and 
PDN.) 
äTo change the directory display columns3. Type the entry information in 
each field.
To enter an ACD Group, enter 
AXX (xx=01~16).
NoteUp to eight digits are allowed for the “Phone:” 
entry.
4. Select the Save button when 
all entries or modifications 
are made.
5. Select the OK button.
1. From the Menu Bar, select 
Directory. Then select 
Settings.
2. For each column, open the 
drop down box and choose 
one:
First
First Last
Last
Last, First
PDN Columns 2 and 3 can be left blank. 
						

							Directory Settings––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
76PC Attendant Console
Directory Find
The Directory Find is a quick way to look up a directory entry to record a note or make a 
change to any entry existing in the directory.
äTo use Directory Find3. Enter a column width.
4. To change the Directory 
Display font, select the Font 
button. Then choose a font, 
style, and size.
5. When you are done with the 
Font dialog box, select the 
OK button.
6. To exit the Directory Settings 
dialog box and activate your 
changes, select the OK 
button.
The Sample box shows the selected font, style, and 
size.
1. From the Menu Bar, select 
Directory. Then select Find....  
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Directory Settings
Directory77
2. In the Find dialog box, enter 
the name of the caller, select 
the OK button. 
						

							Directory Settings––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
78PC Attendant Console