Toshiba Strata Dk Pc Attendant Console User Guide

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Conference Calls
Basic Calling49
Adding a Station to Create a Conference Call
You can add another station to the current call connection to create a conference call.
äTo add a station to create a conference call3. Upon answering the call, 
select the held party in the 
Loop box
...or
highlight the held party name, 
and then select the Join 
button.You are now connected to the source and destination 
parties in a three-way conference. The Active Call 
Window displays XXX + YYY, the source and 
destination party’s station numbers.
4.  Select the Exit button. The console exits the conference. The source and 
destination parties remain joined.
1. Select the Conf/Trns 
button.The current call is placed on hold. You hear internal 
dial tone. If connected to two CO Lines, both will 
display in the Loop box.
2. Enter the number to dial or 
dial by name using the 
directory.The Conference/Transfer dialog box provides an entry 
for dialing.
3. Select the Dial button. If 
you do not receive an answer, 
select the Return button.Listen for a busy or no answer so that you can return 
to the original connection.
4. Select the Join button after 
the party answers.All parties are conferenced. 
						

							Conference Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
50PC Attendant Console
Adding a CO Line to Create a Conference Call
äTo add a CO Line to create a conference call
1. While on a call, select the 
Conf/Trns button.The current call is place on hold. You hear internal 
dial tone. If connected to two CO Lines, both display 
in the Loop box.
2. Enter the number to dial. 
Select the line or group to use 
for the call if an access code 
was not entered as part of the 
number.The Conference/Transfer dialog box provides an entry 
for dialing, choosing a line, entering account codes or 
toll restriction override codes if needed.
3. Select the Dial button. If 
you do not receive an answer, 
select the Return button.Listen for a busy or no answer so that you can return 
to the original connection.
4. Select the Join button after 
the party answers.All parties are conferenced. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Call Splitting (Split/Switch)
Basic Calling51
Call Splitting (Split/Switch)
Call Splitting enables you to alternate between source and destination sides of a call while 
keeping the two parties separate on the console. This feature can be performed only when the 
console is involved as the third party in a three-way conference.
äTo use Call Splitting
1. After forming a three-way 
conference, select Split.The destination party is placed on hold, and you are 
connected to the source party.
2. To alternate between the 
parties, select Switch.The source party is placed on hold, and the connection 
is made with the destination party. Each time the key 
is pressed, the call alternates between the source and 
the destination parties.
3. Options:
you can disconnect the party 
that you are connected to by 
selecting the Release 
button
...orAfter you press Release, the current party is 
dropped and you are automatically connected to the 
remaining party.
you can reconnect to both 
parties by selecting the Join 
button. To exit from the three-
way conference, select the 
Exit button.All parties are connected in a three-way conference. 
When you exit the conference, the other two parties 
remain connected. 
						

							Trunk-to-trunk Connections–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
52PC Attendant Console
Trunk-to-trunk Connections
A trunk-to-trunk connection lets you connect two CO lines, then drop out of the conversation. 
Both CO lines display in the Loop box until the call is released by the caller hanging up, or 
until you release the call. CO Lines that do not provide disconnect supervision must be 
supervised by you or the call disconnects when you release, thus, you are required to 
periodically monitor these connections to determine when the call is completed.
äTo make a trunk-to-trunk connection
1. While on a CO line call, 
select the Conf/Trns 
button.The CO line call is placed in the Loop box. You hear 
internal dial tone. The Conference/Transfer dialog box 
displays.
2. Select the line or line group 
(or enter an access code) and 
enter the number to dial. 
Select Conference or 
Supervise.Choose the line to place the call and enter the 
telephone number to dial. You must supervise 
(monitor the call for) lines without CO-provided 
disconnect supervision; otherwise, the callers are 
disconnected when you select Release.
3. Upon getting an answer, 
select a source party in the 
Loop box.
4. Select Join to form a three-
way conference.The Active Call Window displays LINE XXX + LINE 
YYY, the source and destination party’s line numbers.
5. Select Exit. The console exits the conference. The source and 
destination parties remain joined. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Trunk-to-trunk Connections
Basic Calling53 ä
To monitor a trunk-to-trunk connection
1. Select one of the held lines in 
the Loop box.You are connected to both CO lines.
2. Select the Exit button if they 
are still talking
...orYou exit the conversation, but the two outside parties 
remain connected.
select the Release button if 
the parties have hung up.
CAUTION!When you press Release, the call is 
dropped and all parties are 
disconnected. Listen to the connection 
and determine if the call is or is not in 
progress before deciding to release or 
keep the call. 
						

							Call Supervision–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
54PC Attendant Console
Call Supervision
Supervised Loop operation supervises a transferred CO line call. The call may be an 
incoming call or a call originated at the console. The Supervised Loop is assigned in system 
programming.
äTo supervise a call
äTo monitor a supervised call1. While on a call, select the 
Conf/Trns button.The Conference/Transfer dialog box displays.
2. Enter the number to dial or 
dial by name using the 
directory.The Conference/Transfer dialog box provides an entry 
for dialing.
3. Select Supervise.
4. After the destination party 
answers, select the Transfer 
soft key.
1. Highlight the supervised call 
in the Loop box.You are connected to both parties in a three-way 
conference. System programming may insert a 
warning tone that all parties hear.
2. To place the parties back on a 
supervisory loop, select the 
Sup Hold soft key. 
						

							Advanced Calling55
Advanced Calling4
This chapter explains how to use advanced features which are accessed from the Features 
menu (shown below) located on the Menu Bar. 
						

							Speed Dial–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
56PC Attendant Console
Speed Dial
This feature enables you to store 40 Speed Dial Numbers for your personal use. Up to 100 or 
800 system Speed Dial numbers (depending on your Strata DK system size) can be used by 
any telephone within your system. You can store area and access codes, as well as the 
following special functions.
äTo store Speed Dial numbers
1. From the Menu Bar, select 
Features. Then select Speed 
Dial.
2. From the Speed Dialing 
dialog box, choose the entry 
to add or change. Select the 
Modify button.
The Attendant Console personal speed dial numbers 
are 10~49; system speed dial numbers are 600~699 or 
200~999, depending on your processor.
Dial codes shaded in grey are not available for entry 
from this console.
3. Enter a name, the telephone 
number. Enter a name to identify the Speed Dial number. 
Maximum of 20 digits, including codes. Entered 
names are stored in the PC only and are not 
transmitted to the Strata DK.
3. Select the Save button. Saving system speed dial numbers changes the 
number for all users in the Strata DK system. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Speed Dial
Advanced Calling57
Speed Dial Special Function Codes
Only 10 System Speed Dial codes can be linked to any other Speed Dial numbers: 690~699 
(RCTUA, BA/BB, C/D) or 990~999 (RCTUE/F). A number stored in location 690~699 dials 
out first, followed by a number chained to 690~699. 
You can link any of the console personal numbers (10~49 or 100~109) or system Speed Dial 
numbers (600~699) to system Speed Dial codes (690~699 or 990~999).4. Select the Close button when 
you are done.
PressTo Store
F Hook Flash
P Pause (1.5 or 3 second pause depending on system 
programming).
L Long Pause (10 second pause)
I  PDN (Pressing DN button)
HHold
C Conf
R or 9 LCR access
#7001 ~#7200 For CO Line numbers 1 through 200
801 ~816 For a Line Group
*690 ~*699 (RCTUBA/BB, RCTUC/D)
*990 ~*999 for RCTUE/F onlyTo link a string of Speed Dial numbers  
						

							Speed Dial–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
58PC Attendant Console
Using Speed Dial Numbers
äTo use Speed Dial numbers
1. Select the on-screen Dial 
button.
2. Enter the name or number in 
the Spd Dial entry box
or...
select a name from the drop-
down box.
3. Select a Line, Line Group, or 
LCR, if required.You can also enter a trunk access code before Step 1 to 
select an outside line or line group.
4. Select the on-screen Dial
 
button.The system dials the telephone number selected.
If outside line or line group is 
busy:
set Auto Callback by pressing 
the Callback soft key 
or...If this key is not visible, then it has not been assigned 
to this console.
set Auto Busy Redial by 
pressing the ABR user 
button.