Toshiba Strata Dk Pc Attendant Console User Guide

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Creating LCD Messages
Message Center89 ä
To view LCD messages stored in the DK System
Send LCD Messages
Any station or console may record a message. Stations that do not use Soft Keys (Soft Keys 
Off: Mode 70) may send messages “live” to other LCD stations or console users.
äTo send an LCD Message to a station, group of stations, or paging group4. Wait for the console to 
retrieve the current message 
from the DK System.
5. Edit an existing message or 
enter a new message.
6. Select the Save Message 
button.The message is stored in system memory.
7. Wait for the updated/new 
message to be stored in the 
DK System.
 1. From the Menu Bar, select 
Messages. Then select LCD 
Messages.The Messages dialog box displays.
2. Select the message number to 
be viewed.Personal (10~19) or system messages (60~99). 
3. Select the Retrieve Msg 
button.The console gets the current LCD message from the 
DK System.
 1. From the Menu Bar, select 
Messages. Then select LCD 
Messages.The Messages dialog box displays. 
						

							Creating LCD Messages–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
90PC Attendant Console
2. Enter or use the Drop Box to 
select from the Directory a 
location to send the message.Enter the station or console number if it is to be sent to 
a single location.
3. Select the message to be sent. Personal (10~19) or system messages (60~99).
4. Select the appropriate button 
to send the message.The message can be sent to an individual station, a 
pre-defined group defined by your paging groups or 
all stations. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Creating LCD Messages
Message Center91 ä
To send an LCD Message to a single station
ä To send an LCD Message with an alert signal (station must be busy)1. Select the Message button. A dialog box showing LCD messages opens.
2. Select the message to be sent, 
and then choose the station.The MW light on the phone will turn ON, the user will 
get the message when they press their telephone’s 
Msg.
1. Select the Message button. The LCD Message dialog box opens showing a list of 
messages.
2. From the LCD Message 
dialog box, select the 
message to be sent.Select the message to be sent and choose the type of 
message for the situation.
3. Select Alert Station or 
Station.There are two types of LCD messages: one sends the 
message directly to the busy phone alerting the user of 
a message. The second sends a silent message which 
can be viewed later.
4. If you selected Alert Station, 
wait for a reply message 
before selecting the Release 
button.Station alerting only works if the called station has the 
soft keys turned OFF (Mode 70). 
						

							Creating LCD Messages–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
92PC Attendant Console
Advisory Message
Advisory Messages are notes left on phones to advise anyone trying to reach that person of 
their status. These messages can be very useful in giving the caller an indication of such things 
as “IN A MEETING,” “GONE FOR THE DAY,” etc. These messages can be set from this 
console or from any remote station. A blank LCD message can be sent to a remote station to 
clear a message at a given station.
äTo set/clear Advisory Messages for your console
ä To set an Advisory Message for another station1. From the Menu Bar, select 
Messages. Then select LCD 
Messages.The Messages dialog box displays.
2. Select the message to be 
displayed.Personal (10~19) or system messages (60~99). This 
step can be skipped if clearing your advisory message.
3. Select the Set or Clear button. LCD stations calling your console will display the set 
advisory message.
1. From the Menu Bar, select 
Message. Then select LCD 
Messages.The Messages dialog box displays.
2. Select the message to be sent. Personal (10~19) or system messages (60~99). This 
step can be skipped if clearing your advisory message.
3. Select the Remote Message 
button.LCD stations calling that station will receive this 
advisory message. 
						

							View Menu93
View Menu7
This chapter provides instructions on using the features available from the View Menu as 
displayed here. 
						

							Tool Bar––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
94PC Attendant Console
To o l  B a r  
This feature toggles between ON and OFF. A check next to the menu item indicates it is 
activated.
äTo toggle the Tool Bar ON and OFF
Status Bar
This feature toggles between ON and OFF. A check next to the menu item indicates it is 
activated.
äTo toggle the Status Bar ON and OFF
Call Statistics
Statistics on incoming calls received at the Attendant Console are collected and stored by the 
PC. This information includes:
©number of internal incoming calls received per hour
©number of external incoming calls received per hour
©total talk time (in seconds) per hour
©maximum number of calls in queue each 15-minute interval
©printing call statistics for a specific day
©displaying today’s call statistics for a specific hour
The top of the display/report indicates the time frame used to compile the information.
äFrom the Menu Bar, select 
View, Toolbar.The toolbar toggles from a visible to a non-visible 
status.
äFrom the Menu Bar, select 
View, Status Bar.The status bar toggles from a visible to a non-visible 
state. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Call Statistics
View Menu95 ä
To display Call Statistics for a specific hour
äTo print Call Statistics for a Specific Day1. Click View, Call Statistics 
from the Menu Bar.
2. From the Call Statistics 
dialog box, select the box for 
entering the Hour.The cursor appears in the Hour window.
3. Enter the hour number for 
which you want statistics.Valid entries are 00~23. The statistics for that hour 
display in the window.
1. From the Menu Bar, select 
View. Then select Call 
Statistics.
2. From the Call Statistics 
dialog box, enter the month 
(two digits) to be printed.
3. Select Day, and enter the day 
(two digits) to be printed.
4. Select Print. The selected day’s statistics are sent to the printer. 
						

							Call Statistics–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
96PC Attendant Console 
						

							Administration97
Administration8
This chapter discusses the features of the PC Attendant console that apply to the 
Administrator. The Administrator can add and delete user buttons and set certain codes. Most 
of the settings should not be changed, so a password may be required to access them. 
						

							Pa sswo r d––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
98PC Attendant Console
Password
A password is optional to modify all setup codes for the console. For security reasons, we 
recommend that you set a password so that changes are not accidentally made.
äTo enter the password
äTo change the password1. From the Menu Bar, select 
Setup, then select Settings.
2. Enter the password, if 
required.The cursor is in the password entry box when a 
password is required. If not required, the OK button is 
highlighted.
3. Select the OK button after 
entering your password.The Setup Parameters menu appears.
1. From the Menu Bar, select 
Setup, then select Settings.The password can be changed from the Password 
dialog box.
If there is an existing 
password, you must enter 
that, then select OK.
2. Select the Change button and 
enter your new password.A new dialog box appears requesting your new 
password and a confirmation box to ensure it was 
entered correctly.
3. Select the second box and 
enter the password again.A second entry is requested to ensure the code was 
entered correctly.