Toshiba Strata Dk Pc Attendant Console User Guide

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Console Settings Options
Administration99
Console Settings Options
The following features can be turned ON or OFF in the Console Settings dialog box:
Automatic Dialing
Calls can be automatically transferred to the station that has an exact match in the directory. 
When the console originates a call, this feature causes the station to be dialed upon getting a 
match. When not marked, calls pause to display the directory information. The attendant needs 
to press another key to complete the call.
Activate On Incoming
When active and using another application, the PC Attendant Console automatically switches 
back to Attendant Console mode to handle a ringing call. If inactive, you can switch back 
using Windows PC operation (i.e., Alt+Tab to switch between applications).
Multiple Attendants
When set, this allows multiple attendant operation by activating the Position Busy function. 
This should be OFF for single attendant operation to avoid the chance of putting the console in 
Position Busy without having a backup console to answer the calls.
Automatic Hold
Automatic Hold determines whether the console automatically puts the current call on hold 
and answers the next incoming call when you use the Answer key. When checked, it functions 
as Automatic Hold.
ANI Display On
When set, the Caller ID and Automatic Night Identification (ANI) information is displayed.
Default Transfer
When set, calls by default, transfer and release when you press Enter. When OFF, on 
conference calls, you must wait for a station response, then the operator must press Release.  4. Select the OK button when 
done.All future entry into Setup requires entering this 
password. Please remember the code. 
						

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Changing Console Settings
The name you enter (maximum of 16 characters) uploads into the Strata DK System and 
displays on all display phones when they call your position.
äTo change console settings
1. From the Menu Bar, select 
Setup and then Settings.
2. Enter a password if needed.
3. From the Console Settings 
dialog box, you can: 
						

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Set an Account Code Length
Account Code length determines the minimum length of the Account Codes before the system 
accepts the code entered for billing, tracking, and line restriction.
Assign a [DN] for Voice Mail and Quick Messages
This defines your company’s Voice Mail Pilot [DN] and the voice mail system’s prefix code 
for leaving quick messages. The PC Attendant uses these codes along with the mailbox 
number found in the directory to call the Voice Mail system send the prefix for leaving a 
message followed by the mailbox number to open a specific mailbox.
äEnter the console name. The name you enter (max. of 16 characters) uploads 
into the Strata DK System and displays on all display 
phones when they call your position.
äToggle settings ON with an 
“X” or OFF (blank).
äTurn Default Transfer ON if 
you want all transfers to go to 
their destination without a 
voice announcement.
äSet the Busy Lamp Field 
(BLF) refresh rate (in 
seconds) for each hundreds 
group.This setting affects how often the hundreds group 
display is updated to show the status (busy/idle) of 
Directory Numbers in the Strata DK System.
The possible settings are 2~9 seconds and a blank 
setting. When blank, the last hundreds group is the 
only one used for updates. This is used for 
maintenance operations when too many activities are 
expected in the Strata DK System.
äSelect the Account Code 
Length box and enter the 
number of digits for valid 
Account Codes.Valid entries: 4~15 (digits). Default: 6. This should 
match system programming (Program 60-4). Please 
contact your service representative before changing. 
						

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102PC Attendant Console
äTo assign a [DN] for Voice Mail and Quick Messages
1. From the Console Settings dialog box, select the VM Pilot DN box.
2. Enter the main [DN] for calling the Voice Mail System.
3. Select the VM Box Prefix box and enter the code used by your Voice Mail system to leave 
a quick message.
Storing Voice Mail ID codes
These codes are the VM ID codes used by the Strata DK System (I#656 and I#657) to 
automatically forward and retrieve messages from the Voice Mail system.
äTo store Voice Mail ID codes
1. From the Console Settings dialog box, select the Call Fwd Code box and enter the Voice 
Mail ID code for forwarding unanswered calls to your mailbox.
2. Select the MW Code box and enter the code for retrieving your messages.
CO Line Names
You can customize the names of lines and line groups as described below. Line Group Names 
are displayed on the Lines dialog as the Incoming Call type.
Changing CO Line and Line Group Names
You can customize the names of lines and line groups as they appear on the PC Attendant 
Console list. You can also select a particular CO line or trunk group as the default selection for 
outbound calls.
When you change the name of the lines or line groups on the console, it does not change the 
names in the DK System. Thus, names that appear on the LCD displays and in the console’s 
Active Call Window are not changed. The names show whenever lines are selected from the 
console and Line Group names appear as the call type in the Incoming Call area. 
						

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To change CO line and line group names
1. From the menu bar, select 
Setup, Settings... and OK to 
access the System Settings 
dialog box. Then select 
Default Line Settings.
2. From the Lines dialog box, 
highlight the Line or Line 
Group to be changed.
3. Select the corresponding edit 
box and enter a new name.
4. Repeat for all lines or line 
groups that change names. 
						

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104PC Attendant Console
Setting a Default Line or Line Group
One line and one line group can be set as the default for a transfer or outgoing call attempt. 
This allows quick selection of a line when making calls. For example, if a tie line group is the 
default selection, then whenever a Directory entry with a “G” prefix is found, then a trunk-to-
trunk connection is initiated using the default trunk group unless the attendant chooses another 
group or specific line.
äTo Set a Default Line or Line Group
1. From the System Settings dialog box, select Default Line Settings.
2. From the Lines dialog box, highlight the Line or Line Group to be changed.
3. Select the corresponding Use by Default to mark the setting.
User Buttons
This section discusses the procedures to name and assign user buttons. You can program the 16 
user buttons that display on the Main Screen with a variety of feature assignments, trunk 
access, or as Incoming Call keys. 
A default set of button definitions are available to make the selection of User Buttons easier. 
These include many of the commonly used features.
äTo change user buttons
1. From the System Settings 
dialog box, select User 
Buttons. 
						

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To clear user buttons2. From the User Buttons 
dialog, select the button to be 
changed.A default button exists to allow all buttons to be 
assigned to a preset standard.
3. Select either Autodial or 
Feature to change the button.
4. Enter a feature code for the 
list by selecting from the pull 
down list or selecting the 
Digits box and entering a 
number.
5. Select Label to change, if 
necessary.
6. Select the next button to 
change and repeat the 
process.
7. Select the OK button when all 
changes have been made.
1. From the System Settings 
dialog box, select User 
Buttons.
2. From the User Buttons dialog 
box, select the button to be 
changed.A default button exists to allow all buttons to be 
assigned to a preset standard.
3. Select Autodial. 
						

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106PC Attendant Console
4. Delete the Label. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––System Codes
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System Codes
The Strata DK System has several system user codes that require administration from time to 
time. These codes can be changed, but the system does not allow them to be displayed for 
protection. 
CAUTION!All changes to system codes download to the Strata DK.
DISA Security Code
CAUTION!If the DISA Security Code is canceled, outgoing access of CO lines on DISA 
calls are allowed without the security code.
äTo enter a Strata DK System code
1. From the Menu Bar, select 
Setup, Settings..., Console 
Settings and enter password 
(optional).
2. From the System Settings 
dialog box, select System 
Code Settings. 
						

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Traveling Class Code 
The DK System has eight Traveling Class Codes that can be changed by the System 
Administrator.
äTo change a Traveling Class Code3. From the System Codes 
dialog box, select the DISA 
Code box.
4. Enter the new DK System 
code and select the OK 
button.The DISA security code can be 1~15 digits
1. Select Setup, Settings..., and 
OK in the Console Settings 
Password dialog box.
2. From the System Settings 
dialog box, select System 
Code Settings.