Toshiba Strata Dk Pc Attendant Console User Guide

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Placing Calls
Basic Calling39 ä
 To manually connect to Voice Mail
Placing Calls
Calls can be placed using the Busy Lamp Field (BLF), or with the keyboard or Dial button as 
shown below.
äDialing with the Busy Lamp Field (BLF) 1. Dial the Voice Mail code.
2. From the Main Screen, press 
the Tone button from the 
keyboard and dial to the voice 
mail.
3. To close the out Dialing 
Dialog box, click close.The dialog box clears while remaining on the 
connection.
äSelect the desired station in 
the BLF directory display on 
the bottom of the screen.
The BLF display may show station number or names, 
plus station numbers. Selecting any name or number 
causes that station to be called. 
						

							Placing Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
40PC Attendant Console
äDialing with the Keyboard or Dial button
1. Type the name or number of 
the party to call
...or
select the on-screen Dial 
button, then select a name 
from the directory.
The Dialing dialog box appears when you begin 
typing. When the program finds a match in the 
directory, that name is highlighted.
If the Auto Dial is on and a match is found in the 
directory, the number is automatically dialed.
ä(Optional) If you are dialing 
an outside number, enter or 
select a Line, Line Group, or 
LCR. (“X” is selected.)PDN is the default selection.
ä(Optional) Enter a toll 
restriction override code: 
select the T. R. Override Code 
box, enter the code.The toll restriction override code must match that 
assigned in the system for the call to proceed.
ä(Optional) Enter an account 
code: Selecting the entry box, 
enter a code.The account code must be a minimum length as 
defined by the Strata DK or match a verified account 
code.
2. From the Dialing dialog box, 
select the on-screen Dial 
button. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Placing Calls
Basic Calling41
Toll Restriction Override Codes
Your PC Attendant Console can be restricted from making certain calls. Each console can be 
allowed or denied specific area and office codes, long distance information calls, international 
calls, and/or operator-assisted calls. You can override toll restriction at selected consoles or 
you can change a console’s toll restriction class. The console resumes its normal class at the 
end of the call.
Account Codes
Account Codes can be used for a variety of reasons, including billing, tracking, and line 
restriction. Account Codes are entered before (Dialing or Forced) or during (Manual) a call. 
The Station Message Detail Report (SMDR) contains account code call information which can 
be printed. 
						

							Voluntary Account Codes––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
42PC Attendant Console
Voluntary Account Codes
Voluntary Account Codes are optional and can be entered after accessing a CO line or during a 
call which you originated or received. Your conversation is not interrupted when you enter an 
Account Code.
äTo use a Voluntary Account Code
1. After accessing a CO line or 
during a call, select the 
Account Code button.
2. Enter the Account Code and 
select the OK button.You hear a half-second tone for a valid code or three 
short tones for an invalid code. The last code entered 
is recorded. To re-enter a code, repeat Steps 1~2. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Calling Options
Basic Calling43
Calling Options
The following summarizes available calling options.
äTo change from Ring First 
instead of Voice First, select 
the Ring soft key.This changes the default setting so that you can 
immediately talk to the called party through their 
telephone speaker.
äTo change from Voice First to 
Ring First, select the Voice 
soft key.This changes the default setting so that the called 
party’s telephone rings.
äTo Hang Up, select the 
Release button.
äSelect the Exec Override 
button.This enables you to “barge in” to an existing call.
äSelect the DND Override 
button.This overrides the Do Not Disturb (DND) by sending 
a tone to the called telephone to alert them that a call is 
waiting.
äSelect the Priv. Over button.
NoteThe CO line must be assigned to appear on the 
console for this feature to operate. 
						

							Calling Options––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
44PC Attendant Console
Setting or Cancelling Automatic Callback
After reaching a busy or Do Not Disturb (DND) station, you can set Automatic Callback to 
have the system call you back when the called station becomes available. 
Automatic Callback enables you to be placed in a waiting queue for an available CO line after 
attempting access to a line group in which all lines are busy. The system calls you back when a 
line becomes available.
äTo set or cancel Automatic Callback
äTo set Automatic Busy Redial (ABR)
äTo cancel a callback or ABR
äSelect the Callback user 
button, then select Release.This procedure toggles the feature on/off. If the 
Callback button is not visible after reaching a busy or 
DND station, the console has not been assigned this 
button.
äSelect the ABR button
...or
select Conf/Trns, enter 
#44, then select Release.This procedure toggles the feature ON.
äSelect the Cancel ABR button
...or
select Conf/Trns, enter #44, then select Release
...or
From the Menu Bar, select Features. Then select Cancel Callback or Cancel ABR to 
turn off the features. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Calling Options
Basic Calling45
Busy Override and Off-Hook Call Announce (OCA)
Busy Override enables you to notify a busy caller that there is another call waiting.
Off-hook Call Announce lets you call and speak through the speaker of an off-hook, busy 
digital or electronic telephone. The called telephone must be equipped for OCA. Release 3 
systems also allow Call Announce through the handset.
äTo Set Busy Override and Off-Hook Call Announce (OCA)
äSelect the Busy Override 
button.If the phone is configured for Off Hook Call 
Announce, announce the call. 
						

							Dialing for Others––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
46PC Attendant Console
Dialing for Others
If a caller has been restricted from placing a call, this option enables you to place the call for 
them.
Dialing a Number for a Caller
An incoming caller who is restricted from calling may ask you to place the call for them. You 
can enter the number to be dialed while talking to the caller.
äTo dial a number for an internal caller
äTo connect parties if originating call is on a CO LineWhen connected to the calling 
party...
äEnter the number to be dialed, 
including the trunk access 
code (if needed).
...orThe call dials out with the call transferring and the 
console releases.
1. Select Transfer.
2. Enter the number to be dialed
3. Select or enter any required 
lines, codes, or conditions.
4. Select the Transfer button.
1. Enter the number to be dialed, 
including the trunk access 
code (if needed).
2. Select the Conference button. The call dials out.
3. Select Join, then Exit. Connect the parties together, then release the console 
from the call. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Dialing for Others
Basic Calling47
Performing Through Dialing for a User
äTo perform through dialing for a user
1. When connected to a station, 
select the Conf/Trns 
button.Some callers may be restricted from calling certain 
numbers and may need you to select a line for them so 
that they can make their call.
2. Select the Line or Line Group 
entry.Choose a line for the call to be placed.
3.  Select Transfer. Dial tone is transferred to the caller. 
						

							Conference Calls––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
48PC Attendant Console
Conference Calls
Conference calls can involve up to four parties. You can create conferences through adding 
parties into existing calls. You also have the ability to enter a call, split and switch between the 
parties, and join the callers together.
Creating a Three-way Call or Joining Two Calls
You can connect any call in the Loop box with another call using the Join feature. Rather than 
transferring the call, Join temporarily creates a three-way conference from which you can drop 
out. 
Example: When a caller asks you to have a party paged, you put the first caller on hold, then 
page the other party. When the paged party calls you, you can use Join to connect the held and 
paged parties.
äTo create a three-way call or to join two calls 
1. While on a call, select the 
Hold soft key.
The (first) call is held in the console’s Loop box.
2. From the Conference dialog 
box, obtain another party, 
e.g., page someone to call the 
operator.