Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual

							in.nitem DVX I’Digital Key Telephone System
STATION FEATURE OPERATION
SECTION 400STATION FEATURE OPERATION
400.1INTRODUCTION
The infinite Digital Key Telephone System has awide variety of features and flexible program-
ming, allowing each telephone user to program
his/her telephone to meet his/her own individ-
ual needs.
This section of the manual contains the operat-
ing instructions for Digital Key Terminals andincludes an illustration of the key telephone
used in the infinite Digital Key Telephone Sys-tem and description of the keys on the tele-
phones and their functions. It is designed to
provide step-by-step instructions for operating
the Digital Key Terminals in the system. Visual
and audible cues which accompany the varioussteps in the operation of the features are also
included.Literature similar to these operating instruc-
tions has been prepared for use by the customer
in the form of a Station User’s Guides.
400.2KEY TELEPHONE STATION FEA-
TURES
Each infinite Digital Key Telephone System pro-vides the following keys, indicators and fea-
tures:HANDSET AND SPEAKER are located at the
left side of the front panel. A handset is providedto allow confidential conversation when de-
sired. Lifting the handset from its cradle (goingoff-hook) disengages the station’s built-in
speaker.
The speaker is located directly below the centerportion of the handset. The station may be
operated with the handset on-hook. When this
- occurs, audio is transmitted to the station user
through the station’s speaker.FLEXIBLE BUTTONS are used to access idle
outside lines, provide DSS/BLF for internal
stations, access speed dial number and activate
features. These buttons are programmed by the
individual station user. The default flex featurebuttons are described below:
CALL BACK (flex) button allows you to
initiate an automatic call back request to
another busy station. As soon as that sta-
tion becomes idle, the station that left the
call back request is signaled. A flex button
must be assigned to use this feature.CALL 
FWD (flex) button allows you to for-
ward your calls to another station.DO NOT DISTURB (DND) (flex) button al-
lows the user to place his/her telephone
into a Do Not Disturb mode to eliminate
incoming outside line ringing, intercom
calls,transfers and paging an-
nouncements. The station in DND can usethe telephone to make normal outgoing
calls. On Attendant stations, this button
becomes the system Night Mode button. Aflex button must be, assigned to use this
feature.CONFERENCE (CONF) (flex) button is
used to establish and build conference
CdlS.FIXED FEATURE BUTTONS:
PICK-UP button allows you to pickup a
tone ringing intercom call, transferred, in-coming, or recalling outside line call to a
specific unattended station either by group
or directed call pick-up.FLASH button is used to terminate an
outside call and restore dial tone without
having to hang up the handset. It is also
used to transfer calls behind a PBX or
Centrex within those systems.
MESSAGE WAIT (MSG) button allows you
to initiate a message waiting indication atstations that are busy, unattended, or in
Do Not Disturb. Message Waiting Callback
request left at your station is indicated by
a flashing Msg Wait LED.TRANSFER 
(TRANS) button is used to
transfer an outside call from one station to
another.
SPEED button provides you with access to
speed dialing, save number redial and last
number redial. This button is also used to
access speed dial and flex button program-
ming.
C%MP-ON button enables you to alert a
busy party that an outside line is on hold
and waiting for them.MUTE button allows you to switch the
built-in microphone on or off when using
the speakerphone, or the handset micro-
phone when using the handset.Issue 1, February 1994 
						

							STATION FEATURE OPERATIONinfinite L!,Digital Key Telephone 
tON/OFF button enables you to make a
telephone call without lifting the handset.It turns the telephone on and off when
using the speakerphone.HOLD button enables you to place an 
out-
side caller on hold.OUTSIDE CALLS are announced by a tone
signal repeated every 3.2 seconds. The corre-
sponding outside line indicator will flash
slowly.
INTERCOM CALLS can be tone ringing or 1
announce. If it is voice announced, the rec.
ing station will receive 2 bursts of tone priorthe announcement. If it is a tone ringing 
ci
the receiving station will hear a tone ring eve
2.4 seconds.Figure 400-l Executive Digital Terminal
to
111,
try
:Issue 1, February 1994
! 
						

							infznitem DVX I’Digital Key Telephone System
STATION FEATURE OPERATION
Table 400-l Digital Terminal Numbering Plan
100-195
420 [XXX]
421 [XXX]43 
[Cl438
44 
WI45 
WI499
55 
WI55 
WI56 
WI566
567 55 [U]
570 [BB]
571572 55 [U]
573
574
575
576 55 
[U]577 55 
[Ul578
f3 W=l
6Q
601602
603
604
620
621
622
623
624
625
626
627
628
629
631
632
633
[#]633
[ZZ]633
[OO]634
635
636
ma
638+0
ma
1~1+[71
IFwDl+[Bl
Station Intercom Numbers
Voice Mail enable MSG Wait
Voice Mail cancel MSG Wait
Call Park Location O-7 (system)
Personal Park
Voice Mail Group Pilot Numbers O-7
Hunt Group Pilot Numbers O-7
Modem via DISA access or transfer
ACD* Group Pilot Numbers O-9
UCD Group Pilot Numbers O-7
ACD* Group Pilot Numbers lo- 15
ACD* or UCD Available/Unavailable
ACD* or UCD Calls in Queue Display
ACD* Call QualifierACD* Agent 
LogoutACD* Agent 
Login
ACD* Group Member Status
ACD* Agent Help
ACD* Supervisor 
Logout
ACD* Supervisor Login
ACD* Supervisor Queue Status Display
ACD* Overflow Sta 
Avail/Unavail
Tone Mode Ring Option
Dial By Name
Attendant Override
Disable Outgoing CO Line Access
CO Line Off-Net Forward
Night Service
Camp-On
Line QueueCall Back
Message Wait
Conference
Executive Override/
ACD* Supervisor Monitor Barge-In
LCR Queue Cancel
Account Code Enter
OHVO Enable
MUTE feature
Do Not DisturbBackground Music
Personalized Message on a Flex Button
Personalized Messages
Clear Personalized Messages
Headset Mode
ICLID Display 
- (unanswered calls)
Station Relocate
Handset Receiver Gain w/display
AU Call Forward
No Answer 
- Call Forward
Busy 
- Call Forward
u--w+PlBusy/No Answer - Call Forward
[~l+[WOff-Net - Call Forward641
Release Key (Key and Attendant)662
Clear Call Forward, DND,
Personalized Messages~  680
Dial Speed Directory690
Name in Display Programming
691 (BB]Off-Hook Preference Programming692Time 
& Date Programming
(1st programmed Attendant)695
Distinctive Ringing70
All Call Page (Internal & External)
71Internal Page Zone 1
72Internal Page 
Zcme 273
Internal Page Zone 374
Internal ,Page Zone 475
Internal All Call Page76 
101External All Call Page (All Zones)76 
PIExternal Page Zones l-777
Meet-Me-Page Answer
81CO Line Group 1
(if LCR is enabled)82
CO Line Group 283
CO Line Group 384
CO Line Group 485
CO Line Group 586
CO Line Group 687
CO Line Group 788
All CO line Groups
(CO Line Off-Net Forward)
9LCR or CO Line Group 1
(if 
LCR is disabled)
0Attendant
#OGroup Call Pick Up (Key & SLT)
#43 [ClCalI Park Pickup (Key and SLTJ
#5Universal Night Answer
[SPEED] 
yw] Speed Dial Access
(00-19 Station) (20-99 System)
[SPEED]+[#] Save Number Redial
[SPEED]+[#] Last Number Redial
XXX = Intercom Station Numbers
YY = Speed Dial Bin numbers
22 = Personalized MessagesBB = Button Number
U = ACD* (O-15) or UCD (O-7) Group Number
C = 
CaU Park Location O-7
H = Hunt Group Number O-7
V = Voice Mail Group Number O-7
P = External Page Zone Number 1-7
* Features available with optional softwareIssue 1, February 1994
400-3 
						

							STATION FEATURE OPERATIONinJinitem DVX I’Digital Key Telephone System
400.3ANSWERING AN OUTSIDE CALL
a. Lift handset or press ON/OFF button.
b. Press slow flashing outside line button, orLoop button. (If your telephone is pro-
grammed with Preferred Line Answer, youmay answer an outside line by lifting the
handset, or pressing the ON/OFF button.)
400.4PLACING AN OUTSIDE CALL ON
HOLD
a. If your system is programmed for ExclusiveHold Preference, press HOLD button once
for Exclusive Hold and twice for System
Hold.
b. If your system is programmed for System
Hold Preference, press HOLD button once
for System Hold and twice for Exclusive
Hold.
400.5ANSWERING A RECALL
When an outside line has remained on hold foran extended period of time, you will be re-
minded with a recalling ring. (If Preferred Line
Answer is enabled, skip step a.)a. Press outside line, Loop or Pool button
flashing at very fast rate.b. Lift handset or press ON/OFF button to
converse.
400.6ACCOUNT CODES
When connected to an outside line call:a. Press pre-programmed* ACCOUNT CODE
button.
b.Dial account code up to 
12digits. (The
other party will not hear the digits being
dialed).
-If account code is less than 12-digits, an
[a] must be entered to return to the call.
- If account codes are forced, the account
-code must be entered prior to dialing the
outside number.SMDR must be enabled 
in oiler for theaccount codetobecome part of theSMDR*Refer to Sec. 400.37, Flexible Button
Assignment.
400.7DISABLE OUTGOING CO LINE AC-
CESS
The first attendant station can disable CO lines,
preventing outgoing CO calls.a. Lift handset or press ON/OFF button.
b.Dial 
[602] on the dial pad. Confirmation
tone is heardc. Depress the line button(s) of the CO Line(s)
to be disabled. Confirmation tone is heard
and the CO Line Button LED is flashing.
To re-activate the CO Line(s), repeat the stepsfollowed to disable it.
400.8PLACING AN OUTSIDE CALL
(Automatic Line Selection)
a. Press outside line or Pool button. ON/OFFbutton LED will light and dial tone will be
heard.
b. Dial the desired party.
c. When called party answers, lift handset to
converse or use speakerphone.
Station user may also dial the individual trunk
group access code to access an outside line.400.9
AUTOMATIC 
CA;;L DISTRIBU-
TION 
(ACD)This feature is available with optional soft-
ware. When purchased, Uniform Call Distribu-tion (UCD) is not used and is replaced by the
ACD functions identified in the following. 16
Automatic Call Distribution (ACD) groups can
be programmed, each containing up to 16
three-digit station numbers.A. Agent 
Login/Logout Feature
The Agent Login/Logout feature provides ameans for an agent to log into one of the
ACD groups and receive calls. For an agentto be placed into an active ACD state, the
agent must first login. The agent logs in by
performing the following steps:1. Dial the 
LOGIN CODE [572] on the dial
pad, followed by the ACD group number
(5xx) that the agent is going to log into.
or
Press a pre-programmed* 
LOGIN flex but-
ton.2. The agent enters his unique AGENT ID
code (0000-9999). The 
LOGIN flex button
LED will be lit steady. Confirmation tone
is heard and the agent is logged onto the
ACD group. The ON/OFF LED will extin-
guish if the agent started the sequence in
the handsfree mode. When the agent logs
in, 
anACD login event is sent to the SMDR
port, if active.
TheAWAgentLgg-in~willon~~lLightforthe AW group thut is assigned io thatbutton.
400-4Issue 1, February 1994 
						

							infmite” DVX I’Digital Key Telephone System
STATION FEATURE OPERATION
For an agent to remove himself from the ACD
group as an active agent:
1.Dial the LOGOUT CODE [57 l] on the dial
pad,
orPress a pre-programmed* 
LOGOUT flex
button. 
LOGIN flex button LED will extin-
guish. When the agent logs out and re-
moves himself from the ACD group, an
ACD 
logout event is sent to the SMDR
port, if active.When an ACD agent has a 
LoginJZex button
programmed onto his station, that j&.xbutton can be used to Login and Logout of
the assigned ACD group.
Conditions:l
If an agent logs into an ACD group froma station that is logged into another
ACD group, the station will be automat-ically removed from the previous ACD
group.
l An agent may log out while in wrap-up,
or unavailable.l An agent logging in will first be placed
in wrap-up mode before receiving an
ACD call.
l If an agent attempts to log into an ACD
group that already has 16 members,
that agent will receive error tone.l
The infinite Digital System will not verifyagent’s ID codes, other than requiring
four digits to be entered.*Refer to Sec. 400.37, Flexible Button
Assignment.B. ACD Agent “HELP” button
The ACD Agent “HELP” feature provides a
means for an ACD agent to signal his as-
signed supervisor for assistance. A flex
button must be programmed for this fea-
ture to operate. Refer to Sec. 400.37,
Flexible Button Assignment.
While on a call in progress, the agent:
1.Presses his pre-programmed* “HELP” flex
button. Confirmation tone will be heard bythe agent. The agent will see his “HELP”
button illuminate if a supervisor is loggedinto his ACD group. If no supervisor is
logged in, the agent will receive a burst oferror tone and his “HELP” button will not
illuminate.The ACD supervisor station receives a
“HELP” message if a member of one of theACD groups he is assigned to initiates a
“HELP” request. The “HELP” function alsosends a Camp-On tone to the speaker of
the supervisors 
keyset. The HELP” mes-
sage takes precedence over any other mes-
sage and can be cleared by the supervisorby pressing his “HELP” button.
At the time the supervisor receives a
“HELP” request, he can press his “HELP”
flex button followed by his override featurebutton to bridge onto the ACD group
members call. The “HELP” button will
place an intercom call to the station re-
questing “HELP”. The “HELP” message
will be cleared after the supervisor’s
“HELP” button is depressed. In addition,
the “HELP” message will be cleared if the
agent was on a call and went back on hookbefore the 
supervi3or could respond. In
this case, the ‘HELP” message will be con-verted to a message wait indication. The
agent can also clear the “HELP” request by
hitting his “HELP” button a second time.
Conditions:l Up to five messages can be left at any
supervisor station.l The supervisor can cancel the “HELP”
request signal by depressing his flash-
ing “HELP” button. In addition, a call
will be placed to the agent requesting
“HELP”. If the agent is on a call, the
supervisor can press his barge-in but-
ton to monitor the call or give assistance
on the call.
OnZg digital terminals can utilize this
feature, since aJlexib& button is required
to be programmed.
C. ACD Call Qualification
The CALL QUALIFICATION feature pro-
vides a means for an Agent to enter codeson ACD type calls that identify the call.
This feature provides up to four digits for
the ACD SMDR reporting function. This
feature permits up to 12 digits to be en-
tered, however only the first four digits areprovided for in the SMDR Record.
The QUALIFY button is programmed using
flex code 
[570#]. If the agent wishes to enterhis qualify code in a speed bin, he can do
so using the standard speed bin program-
ming sequence. Then when he programs
his flex button, he can enter 570 followed
by the bin number. This will provide an
agent with a series of buttons with qualifycodes under them. Refer to Sec. 400.37,
Flexible Button Assignment.Issue 1, February 1994
400-5 
						

							STATION FEATURE OPERATIONWhile on a call, the agent:
1.Presses the pre-programmed CALL QUAL-IFY flex button, followed by the four-digit
qualify code. Enter a 
[%I to complete the
sequence. A short burst of con&nation
tone will be heard thru the keyset speaker,
if programmed.
Conditions:l The outside party will not hear the
(qyey code) account code being en-
*The qualify code uses the first four digitsof the account code. Therefore the ac-
count code record in the SMDR will
contain the qualify code in the first four
digits.l
The qualify code must be entered during
CO talk state.
l Speed dial entries can contain all digitsincluding the 
[a), which will terminate
the entry and return the ACD agent to
his co party.
D.ACD Agent Queue Status Display
From an idle key telephone:
1.Dial [567] on the dial pad,
or
press pre-programmed* flex button.
2. Dial the three-digit ACD group number
(5~). ON/OFF button LED lights steady.
l The Agent Queue Status display shows
the following information:
ACDSXX 00 CALLS IN QUEUE
MM/DD/YYHH:MM am
Where
- 5xx = ACD Group (550-565)
The above display is an idle state display
and will tell the agent and/or his supervi-esor how many calls are in queue.
3.Replace the handset or press the ON/OFF
button to terminate the display.
This feature cannot be used with Q caZZ in
progress and the station will be consideredbusy for incoming calls during thisoperation.
The agent will automatically receive an en-hanced Calls in Queue display whenever
there is a call in queue.The display shows the following informa-
tion:
5xx: CIQ: xx AL: xx Qc: MMM
MM/DDIYYHH:MM am
400-6infinite” DVX 
I’Digital Key Telephone System
Where
- 5xx = ACD Group (550-565)
- CIQ:xx = Calls in queue
- ALxx = Agents logged in
- 0C:mmm = Oldest call in minutes
*Refer to Sec. 400.37, Flexible Button
Assignment.E. ACD Available/Unavailable Mode
If you are a ACD agent, you may place yourstation in the Available mode to receive
ACD type of calls or you may place your
station in the Unavailable mode to block
ACD type calls from ringing your station.
To go Available:
1.Dial [566] on the dial pad,
orpress the 
pre-pro&-ammed* Avail-
able/Unavailable button. You may now
receive ACD calls.
To go Unavailable:
1.Dial [566] on the dial pad,
or
press the pre-programmed* Avail-
able/Unavailable button. You are now
blocked from receiving ACD calls.*Refer to Sec. 400.37, Flexible Button
Assignment.
F.ACD Overflow Station -
Available/Unavailable Mode
If you are a ACD Overflow station, you may
place your station in the Available mode to
receive ACD type of calls or you may placeyour station in the Unavailable mode to
block ACD type calls from ringing your
station.
To go Available:
,.
1.Dial (5781 on the dial pad,
orpress the pre-programmed* Avail-
able/Unavailable button. You may now
receive ACD calls,
To go Unavailable:
1.Dial [578) on the dial pad,
or
press the pre-programmed* Avail-
able/Unavailable button. You are now
blocked from receiving ACD calls.-
If no stutions are logged into the ACDGroup, ACD caZZs will ouerfrow to the
Attendant station
*Refer to Sec. 400.37, Flexible Button
Assignment.Issue 1, February 1994 
						

							infkitem DVX I’Digital Key Telephone System
STATION FEATURE OPERATION
G. Supervisor 
Login/Logout Feature
The Supervisor 
Login/Logout feature pro-
vides a means for an supervisor to log intoone of the ACD groups and monitor calls.
1. Dial the 
LOGIN CODE [576] on the dial
pad, followed by the ACD group number
(5xx) that the supervisor is going to log
into,
or
Press a pre-programmed* 
LOGIN flex but-ton. (Flex button must have 
576+5xx pro-
grammed onto it.)
2.The supervisor enters his unique SUPER-VISOR ID code (0000-9999). The 
LOGINflex button LED will be lit steady. Confir-
mation tone is heard and the supervisor islogged onto the ACD group. The ON/OFF
LED will extinguish if the supervisor
started the sequence in the handsfree
mode. When the supervisor logs in, an
ACD login event is sent to the SMDR port,
if active.For an supervisor to remove himself from the
ACD group as an active supervisor:
1.Dial the LOGOUT CODE [5751 on the dial
pad, followed by the ACD group number
(5xx) that the supervisor is going to log out
of,
orPress a pre-programmed* 
LOGOUT flex
button. (Flex button must have 
575+5x
programmed onto it). The LOGIN flex but-
ton LED will extinguish. When the super-visor logs out and removes himself from
the ACD group, an ACD 
logout event is
sent to the SMDR port, if active.The 
ACD Supervisor I.og4.n LED wiZl onZglight for the ACD group that is assigned to
that button.
When an 
ACD Login flex button is
programmed in the system, that sameflexbutton can be used to toggle the
Login/Eogout feature.
Conditions:l If a supervisor logs into an ACD group
from a station that is logged into an-
other ACD group, the station will re-
main in the previous ACD group.l
A supervisor may log out while in wrap-
up, or unavailable.l A supervisor logging in will first be
placed in wrap-up mode before receiv-
ing an ACD call.l If a supervisor attempts to log into an
ACD group as an agent and that group
already has 16 members, the supervisor
will receive error tone.l
The infinite Digital System will not verifysupervisor’s ID codes, other than re-
quiring four digits to be entered.*Refer to Sec. 400.37, Flexible Button
Assignment.H.Supervisor Monitor With Barge-In
The Supervisor Monitor with Barge-In fea-ture will provide a means for an ACD su-
pervisor to monitor an agent’s call in
progress in order to coach sales techniques
or customer relations skills. When used, a
supervisor may intrude onto an agent’s call
in a listen only mode 
br in a true conferencemode by use of the barge-in feature. This
feature is available with or without a wam-
ing tone.The use of silent monitor and barge-in is
The ACD supervisor can intrude on an
agent’s call in the listen only mode by:
1.Dial the three-digit station number of theagent’s station. Upon hearing busy tone,
press the pre-programmed* Barge-In flex
button. The conversation in progress will
be heard by the Supervisor on the handsetreceiver and the Supervisor’s MUTE but-
ton LED is lit indicating that the Supervi-
sor’s transmit is muted. If the Supervisor
wishes to participate in the conversation
in a true conference mode, he can depress
his MUTE button which removes mute.The 
lCxecutioe Ouerride Code, 162Zil is used
to progrum Supv Monitor with Barge-Infeature onto ajlex button.
OnlydigitaZterminak or SLT stationsmay
Conditions:l Supervisors are granted the Barge-In
option if they log in at a station with theSupervisor Barge-In/Executive Over-
ride enabled in programming.
l Supervisors can only Barge-In on calls
of members of the ACD group(s) that
they are logged into.l Warning tone is enabled and disabled
using the Executive override warning
tone option (FLASH 05, button 4).
Issue 1, February 1994
400-7 
						

							infinite” DVX I’STATION FEATURE OPERATIONDigital Key TelephoneSystem
l Supervisor stations must be digital ter-
minals.
I.Supervisor Queue Status Display
The Supervisor Queue Status feature will
provide a means for an ACD supervisor to
view the status of their ACD group. This
display is an idle state display and will
prompt a Supervisor that a group is having
problems answering all their calls. The dis-
play will tell the supervisor how many calls
are in queue, how many agents are logged
into the ACD group, and the length of time
in minutes that the oldest call has been in
queue.
The supervisor station logged onto the ACD
group can obtain the Queue Status displayby :
1. Dialing the Queue Status code 
(5771 on
the dial pad, followed by the ACD group
(5xx) the supervisor wants to observe,
orPress the pre-programmed* flex button.
The Queue Status display show the follow-
ing information:
5xx: CIQ: xx Al: xx OC: MMM
MM/DD/YYHH:MM am
Where
- 5xx = ACD Group (550-565)
- CIQ:xx = Calls in queue
- AL:xx = Agents logged in
- 0C:mmm = Oldest call in minutes
If the supervisor wants to change the display to
a different group:
1.Dials the Queue Status code [577] on the
dial pad, followed by the ACD group that
he wishes to observe,
or
Presses the pre-programmed* flex button.
Conditions:l To receive the Supervisor’s Queue
Status display, the station must be
logged in as a Supervisor and dial the
flex code for the appropriate group.
l ACD Supervisors will receive the QueueStatus display in real 
time.l The Queue Status display is only given
when the ACD group member or Super-
visor’s station is not receiving a higherpriority display, such as “HELP” or 
Out-Of-Service, or other applicable off-hook
events are taking place at the station.
0 The Supervisor’s Queue Status display
is saved in battery backed memory.
0When a Supervisor logs out of the group
he is presently displaying, he must en-
ter a new request for Queue Status dis-play.
J.ACD Group Member Status
The ACD Group Member Status feature
provides a means for an ACD Supervi-
sor/Agent to view the status of the eight
ACD groups in the system. This displaywilltell the Supervisor/Agent which stations
are logged into the group, and if the stationlogged in is Available/ Unavailable, 
Out-Of-Service, in DND, or busy on a call. The
Supervisor/Agent could use this display todetermine why there 
&-e a lot of queued
calls in a specific group.Any station (Supervisor or Agent) logged onto
the ACD group can bring up the group membersdisplay by:
1. Dialing the ACD Group Member Status
code 
[573] on the dial pad,
orPressing the pre-programmed* flex but-
ton. The display now shows ACD Group
550.
The status of the ACD agents will be displayed
with a letter following the station number that
the agent is logged in at.
ACDfixx: 1lOA 1llA 112A1130 114U 
115D 1168 117NThe status will be displayed with the following
priority:
Where:
- (N) = Not Equipped
- (D) = Do not Disturb
- (0) = Out of service
- (II) = Unavailable
- (B) = Busy on a call
- (A) = Available
i.e.: If an agent made a call while out of servicehis status would be out of service, not busy.
2.Dial an [a] on the dial pad to scroll up to
the next ACD Group. If more than eight
members are in the ACD group, the next
depression of the [a] will display the addi-
tional members,
orDial a [#] on the dial pad to scroll down to
the previous ACD Group. To return to an
idle display, the Supervisor/Agent station
returns to on-hook condition.400-S
Issue 1, February 1994 
						

							infhitem DVX I’Digital Key Telephone System
STATION FEATURE OPERATION
Conditions:l The ACD Group Members Status 
dis-
play will be updated at the time the code
is dialed.400.10 BACKGROUND MUSIC (Optional)
a. Dial 
[632] on the dial pad,
gess the pre-programmed* flexible but-
ton. (music is heard)b. Dial 
[632] on the dial pad again,
or
press the pre-programmed* flexible button
again, and music is discontinued.
c. When you pick up the handsetor
Press the ON/OFF button, music is discon-
tinued automatically.*Refer to Sec. 400.37, Flexible Button
Assignment.400.11 AUTOMATIC SELECTION
Pressing an outside line button, or pool button;a speed button; a station button; or dialing a
number in the 
infiite Digital Key Telephone
System numbering plan, will automatically ac-
tivate the speakerphone and light the ON/OFFbutton, if your 
keyset is programmed as a
speakerphone.400.12 CALL BACK
If you dial a telephone that is busy and want to
activate Call Back:a. 
Press the pre-programmed* CALL BACK
button.
b. Hang up.
c. When busy station hangs up, you will be
signaled.
d. Answer the 
call; station you called will thenebe signaled. (If your station is busy when
signaled, an automatic MSG will be left atyour phone.)
enabled, a call back request will
Onlg one Call Back request can be &ft at a
station;the second request will be
comer-ted to a message wait call back
request.
*A flex button must be programmed for this
feature to operate. Refer to Sec. 400.37, Flexible
Button Assignment.400.13 CALL FORWARD: STATION
A CallForward-AllCallsIf you have been given the ability to forward
your calls:
1.Lift handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
3.Press DSS button of desired station,or
Dial the three-digit extension number
where calls are to be forwarded, includingACD or UCD, Voice Mail, and Hunt group
pilot numbers.
4.Replace the handset or press the ON/OFFbutton.
Refer to Sec. 405.4, Call Forward: Station for
Basic Keyset operation o! this feature.
Conditions:l Line Queue, Call back requests, mes-
sage wait requests, and pre-selected
messages are canceled when a station
activates call forward.l Call back requests are not allowed at a
station where a call is forwarded.l CO Line calls can be transferred by the
receiving station back to the original
forwarded station.
l A station in the call forward mode may
still make outgoing calls.
To remove Call Forwarding:
1.Lift handset or press ON/OFF button.
2.Press the pre-programmed* FWD flex but-ton. Confirmation tone will be heard and
the FWD LED is extinguished.*Refer to Sec. 400.37, Flexible Button
Assignment.B.Call Forward 
- No Answer
If you have been given the ability to forward
your calls:
1.Lift the handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
3.Dial the Call Forward No-Answer code [7]on the dial pad.
4. Dial the three-digit extension number
where calls are to be forwarded. Confirma-
tion tone will be heard.
5.Replace the handset or press the ON/OFFbutton.
Refer to Sec. 405.4, Call Forward: Station for
Basic Keyset operation of this feature.Issue 1, February 1994
400-9 
						

							STATION FEATURE OPERATIONinfinite’“l DVX I’Digital Key Telephone System
To remove Call Forwarding:1. Lift the handset or press the ON/OFF
button.
2.Press the pre-programmed* FWD button.
Confirmation tone will be heard and the
FWD LED is extinguished.
*Refer to Sec. 400.37, Flexible Button
Assignment.
C.Call Forward - Busy
If you have been given the ability to forward
your calls:
1.Lift the handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
3.Dial the Call Forward Busy code [8] on thedial pad.
4. Dial the three-digit extension number
where calls are to be forwarded. Confirma-
tion tone will be heard.
5.Replace the handset or press the ON/OFFbutton.
Refer to Sec. 405.4, Call Forward: Station for
Basic Keyset operation of this feature.
To remove Call Forwarding:1. Lift the handset or press the ON/OFF
button.
2. Press the pre-programmed* FWD button.
Confirmation tone will be heard and the
FWD LED is extinguished.
*Refer to Sec. 400.37, Flexible Button
Assignment.D.
CaU Forward - Busy/No Answer
If you have been given the ability to forward
your calls:
1.Lift the handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
-3. Dial the Call Forward Busy/No Answer
code 
191 on the dial pad.
4. Dial the three-digit extension number
where calls are to be forwarded. Confirma-
tion tone will be heard.
5.Replace the handset or press the ON/OFFbutton.
Refer to Sec. 405.4, Call Forward: Station for
Basic Keyset operation of this feature.
To remove Call Forwarding:1. Lift the handset or press the ON/OFF
button.
2.Press the pre-programmed* FWD button.
Confirmation tone will be heard and the
FWD LED is extinguished.*Refer to Sec. 400.37, Flexible Button
Assignment.
E.Call Forward - Off-Net (via speed dial)
This feature allows stations to forward Intercom
and transferred CO calls to an off-net location.In a speed dial bin, store the number of the
off-net location where calls are to be forwarded.
Follow instructions provided for storing station
or system speed dial numbers.
1.Lift handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
3.Dial [a] on the dial pad. Dial the speed bin
number that contains the number wherecalls are to be forwarded. Confirmation
tone is heard. FWD button LED is flash-
ing.4
4.Replace the handset or press the ON/OFFbutton.
Refer to Sec. 405.4, Call Forward: Station for
Basic Keyset operation of this feature.
Conditions:l Line Queue, Call back requests, mes-
sage wait requests, and pre-selected
messages are canceled when a station
activates call forward.l Call back requests are not allowed at a
station where a call is forwarded.l CO Line calls can be transferred by the
receiving station back to the original
forwarded station.
l A station in the call forward mode may
still make outgoing calls.
To remove Off-Net Forwarding
1.Lift handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
Confirmation tone will be heard and the
FWD button LED is extinguished.
*Refer to Sec. 400.37, Flexible Button
Assignment.
F.CaU Forward - ACD or UCD Groups
If you have been given the ability to forward
your calls:
1.Lift the handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
3.Dial the desired code:
- [7] = no answer calls
- [8] = busy calls
- [9] = busy and no answer calls.
400-10Issue 1, February 1994