Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual

							SYSTEM PARAMETERS PROGRAMMING
in.t.nitem DVX I’Digital Key Telephone System
MISC. SYSTEM PARAMET
ERS (Cont’d)
7 10.16HUNT GROUPS
A. Hunt Group Programming
Programming StepsIf Hunt Groups are to be assigned:
1.Press FLASH and dial [30]. The following
message will be shown on the display:2. The top left button in the flexible button
field will be lit for programming Hunt
Group 
l(450). To change Hunt Groups or
enter a different Hunt Group, press the
appropriate flexible button l-8 
(450-457)and perform the following procedures.
3.Enter the three-digit station numbers upto a maximum of 24-digits (8 stations).
Hunt groups are joined together by enter-ing another Hunt Group Pilot Number as
the last entry of the group.
4.Press the HOLD button to save the entry.Confirmation tone is heard and the dis-
play will now update.
To remove stations from a hunt group:
1.Enter three [###I (pounds) on the dial pad.2. Press the HOLD button. Confirmation
tone is heard and the display will now
update. This will remove all stations pre-viously programmed in that group.
B. 
Station/Pilot Hunting Assignment
Programming Steps
1.Press the STATION/PILOT flexible button
(Button 
#9) to indicate Station Hunting or
Pilot Hunting.l LED on= Station Hunting enabled
l LED off= 
Pilot Hunting enabled
Description
The system can be arranged for up to eight huntgroups. Each hunt group can contain up to
eight stations each. Each hunt groups can be
independently arranged to utilize either a pilothunting technique or station hunting tech-
nique. Hunt groups may also be chained to-
gether when larger Hunt groups are desired.Hunt groups can be joined together by pro-
gramming another hunt group number as the
last member of a hunt group.
If a station is in DND or is forwarded to another
station, it is considered busy.
The buttons on the digital terminal are defined
as shown below when entering the Hunt Group
programming area.
DescriptionPILOT HUNTING: Incoming CO, transferred
CO, and intercom calls can be directed to a pilot
number of a hunt group. The system 
wilI search
sequentiaIly (in the order the extensions were
entered in the database programming) for an
idle station in the group and will ring that
station. Calls directly to stations (by calling theextension number) within the hunt group will
not hunt but receive call progress tones from
the extension.
STATION HUNTING: Incoming CO, transferred
CO, and intercom 
calk that are presented to abusy, or DND station, that is a member of a
Station Hunt group, wilI search sequentially (in
the order the extensions were entered in data-base programming) for an idle station in the
group and will ring that station. Calls will still
be allowed to be directed to the groups pilot
number for pilot type hunting.
7 10-42Issue 1, February 1994 
						

							intftnitem DVX I’
Digital Key Telephone System
SYSTEM PARAMETERS PROGRAMMlNG
MISC. SYSTEM PARAMETERS (Cont’d)
710.17 LOCAL NUMBER/NAME TRANSLA-
TION TABLE
Programming StepsIf changes need to be made to Local Num-
ber/Name Translation Table:1. Press FLASH and dial 
[55]. The following
message is shown on the display phone:
Where:
- XXX= Table Number 300-499
- ###= Route Number 000- 199
2.The ROUTE NUMBER LED is lit. Enter the
three-digit Route Number (000- 199) from
what was entered in program code, FLASH
43.To erase a current phone number and name
entry:1. Press the CLEAR ENTRY flexible button
(Button #4) to clear an entire phone num-
ber and name from the current index.2. Press the NEXT TABLE flexible button
(Button # 18) to advance to the next indexand continue entering information into
the translation table, or3. Press the PREV TABLE flexible button
(Button # 19) to go back to a previous index
that is already programmed.
To locate an existing index for editing:
1.Press the TABLE NUMBER flexible button
(Button 
#20). The following message is
shown on the display phone:
s2. Enter a three-digit number which corre-
sponds to the table numbers 300-499.
3. Press the HOLD button to complete the
entry.Description
An administerable table in the KSU provides a
local translation from a received calling numberto a name. This is administerable by the cus-
tomer from the attendant console position. Thistable is also shared by the ICLID features. In
cases of conflict between the name delivered
from the CO and that in the local translation
table, the local translation table shall rule. 200
entries are provided in this table for the infiniteDVX 
In system.
An option has been added to the Local Num-
ber/Name translation table to route an ICLID
or Caller Entered ID Digits based on a partial
compare with the number entered in the trans-
lation table.
The buttons on the digital terminal are defined
as shown below when entering the Local Num-
ber/Name Translation 
orogramming area:
If a match isf&uui between a number in thetranslation table and an incoming call
record. the translated name is displagedand/or stored in the unanswered call table.Related Programming: Refer to Sec. 740.1,
ICLID Programming for additional information
about ICLID features.Issue 1, February 1994
710-43 
						

							SYSTEM PARAMETERS PROGRAMMING
inj?nitem DVX I’Digital Key Telephone System
MISC. SYSTEM PARAMETERS (Cont’d)
LOCAL NAME TRANSLATION (Cont’d)
Programming StepsTo program a phone number into the Local
Number/Name Translation table:1. Press the PHONE NUMBER flexible but-
ton (Button #2) to enter the desired phonenumber into the translation table. Maxi-
mum length of phone number is 14-digits,including hyphens. Numbers entered
must be in the format: l-602-Xxx-xXxX.
LA=21
B 
=22C 
=23D 
=31E 
=32F 
=33G 
=41H 
=42I 
=43J 
=51K 
=52L 
=53M 
=611 =l#6r =Ol
N =622 =2#, =020 
=633 =3#? =03
P=714 =4#/ =04
Q =745 =5#! =*1R 
=726 =6#$ =*2s 
=737 =7#& =*4
T=818 =8#* =*#u 
=829 =9#(=#lV 
=830 =O#) =#2
w=91Space = 11+ =#3x 
=92: =12= =#4Y 
=93- =13# =##
z =94’ =14
2.Press the HOLD button to update the da-
tabase. The BACK SPACE flexible button
(Button 
#5) can be used to erase the cur-
rent number to correct for errors,Example:
l If 602-443 is entered in the translation
table with a route number, any call re-
ceived from ICLID will be routed per this
partial entry. It is important to note that
if a partial entry is inserted in the table,
wentries that begin with the partial entry,such as 602-443-6000 will cause con-
fusion. Call in this scenario can be
routed per either entry depending on
the search. This is considered a dupli-
cate entry and should be avoided. It
should also be noted that calls will still
require exact entries therefore a callerentered number of 602443 needs a
seperate route entry from 602-443
since there is no dash.DescriptionAn option has been added to the Local Num-
ber/Name translation table to route an ICLID
or Caller Entered ID Digits based on a partial
compare with the number entered in the trans-
lation table.
The Guaranteed Message announcement pro-vides a means to force incoming callers to an
announcement before being placed into an ACD
Queue or routed to an agent. The outside callersare presented with a message before being
routed to the ACD Group. Agents in an ACD
Group with a Guaranteed Message enabled will
receive incoming callers only after the caller has
heard the designated recorded announcement
in its entirety, or after the incoming caller dialsup to 14 digits followed by a pound 
(#). These
digits will be inserted as ICLID incoming num-
ber identification.If the Guaranteed Message announcement is
programmed in Admin, incoming ACD calls willbe routed to the Guaranteed Message RAN be-
fore going to the ACD Group. If the ICLID optionis selected, digits received before the an-
nouncement time-out will be captured and in-
serted as incoming ICLID number information.
When the ICLID option is selected, a 
[#] will berecognized as a termination of the an-
nouncement and a [+k] will be recognized as an
entry error. An entry error will cause the ICLID
number to be removed and the incoming caller
can re-enter his phone number.
710-44Issue 1, February 1994 
						

							infhitem DVX I’Digital Key Telephone System
SYSTEM PARAMETERS PROG-G
MISC. SYSTEM PARAMETERS (Cont’d)
LOCAL NAME TRANSLATION (Cont’d)
Programming Steps
To program a name into the translation table:1. Press the NAME flexible button (Button
#3) to enter the desired name into the
translation table. Maximum length is 24-
characters.A=21
B 
=22C 
=23D 
=31E 
=32F 
=33G 
=41H 
=42I 
=43J 
=51K 
=52L 
=53M 
=611 =l#“ =(-)IN 
=622 =2#, =020 
=633 =3#? =03P 
=714 =4#/ =04
Q =745 =5#! =*1R 
=726 =6#$ =*2s 
=737 =7#& =*4
T=818 =8#* =*#U 
=829 =9#(=#lV 
=830 =O#) =#2
w=91Space = 11+ =#3x 
=92: =12= =#4Y 
=93- =13
# =##
z =94’ =14i
2.Press the HOLD button to update the da-
tabase. The BACK SPACE flexible button
(Button 
#5) can be used to erase the cur-
rent letter to correct for errors.Description
The Guaranteed Message announcement pro-vides a means to force incoming callers to an
announcement before being placed into an ACD
Queue or routed to an agent. The outside 
callersare presented with a message before being
routed to the ACD Group. Agents in an ACD
Group with a Guaranteed Message enabled will
receive incoming callers only after the caller has
heard the designated recorded announcement
in its entirety or after the incoming caller dialsup to 14 digits followed by a pound (#). These
digits will be inserted as ICLID incoming num-
ber identification.If the Guaranteed Message announcement is
programmed in Admin, incoming ACD calIs willbe routed to the Guaranteed Message RAN be-
fore going to the ACD Group. If the ICLID optionis selected, digits received before the an-
nouncement time-out will be captured and in-
serted as incoming ICLID number information.
When the ICLID option is selected, a 
[#] wilI berecognized as a termination of the an-
nouncement and a [+k] wiII be recognized as an
entry error. An entry error 
wilI cause the ICLID
number to be removed and the incoming caller
can re-enter his phone number.Issue 1, February 1994
710-45 
						

							in.nitem DVX I*
Digital Key Telephone System
TABLE OF CONTENTS FOR SECTION 720
SECTION 720
720.1
720.2
720.3CO LINE ATTRIBUTES PROGRAMMING
.....................................720-lINTRODUCTION....................................................................................
720- 1A. DTMF/Dial Pulse Programming.................................................
720-2B. CO/PBX Programming...............................................................
720-2
C.UNA Programming.....................................................................720-3
D.DISA Trunk-to-Trunk (Per CO Line)...........................................720-3E.
Privacy.......................................................................................720-4F. Loop Supervision Programming..................................................
720-5
G.DISA Programming....................................................................720-6
H.Flash Timer Programming..........................................................720-7I. Line Group Programming...........................................................
720-7
J.Class of Service (COS] Programming...................
						

							Digital Key Telephone System
CO LINE ATTRIBUTES PROGRAMMING. . kI.;.--..,1
‘..,./; .LII ., I’ ;SECTION 720
720.1INTRODUCTION
r’ ; L-- “,:$ 1:‘”
Programming StepsIf the system is in the programming mode,
continue using the program codes. If starting toprogram here, enter the programming mode.
Refer to Sec. 700.2, Program Mode Entry (Key
Station).
If any CO line features are to be changed:a. Press 
FLASH and dial [40]. The following
message is shown on the display phone:b. Enter a four-digit number for the range of
lines being programmed. If only one line isbeing programmed, enter that number
twice (0101).c. Press the HOLD button to save the entry,
Confirmation tone is heard and the displaywill now update. Flexible button 
#20 (New
Range) wiIl be lit. The following message isshown on the display phone to indicate
current programming of that line or group
of lines.
Where:
s- XX-XX = CO Line Range (0 l-48)
- DT = DTMF or Dial Pulse
- CO = Line Type, CO or PBX
- UNA = Universal Night Answer enabled
- C = DISA/Trk-to-Trk enabled
- P = Privacy feature enabled
- LSX = Loop Supervision
-DSX = Type of DISA options
- FLXX = Flash Timer
- GRPX = CO Line Group
- COSX =CO Line Class of Service
DescriptionThis section describes the procedures and
steps necessary to program CO Line attributes.When entering the CO Line attributes portion
of the database, the programmer may decide to
enter information for either a range of CO lines
or one specific CO Line.
Range programming allows the programmer tochange a specific parameter or a few parame-
ters for an entire range6 of CO Lines leaving
intact the remaining data fields that do not
require change. Those data fields will continueto operate with the previously programmed
data. For example if CO lines are programmed
into several CO line groups with different Class
of service etc.. . but it is desired to enable LoopSupervision 
(SUPV) on all CO Lines the pro-
gramrner may enter as the range a&& CO lines(01-48) and enable loop supervision, then exit
programming. This will enable loop supervisionfor all CO lines leaving intact the various CO
line group programmingand COS data for the
range.
The buttons on the digital terminal are definedas shown below when entering the CO Line
Attribute programming area.
~~qpqqq&q
mpgqpJ=j
~pfgir$g
-1 Fi &q Fi
~~~~1
- Button #17 [Ring Display] will display
the ringing assignments for the CO line.
-Button # 18 [Next Entry] will take you to
the next higher CO line.
-Button #19 [Previous Entry] will take
you to the next lower CO line.
- Button #20 [Select Range] will prompt
						

							CO LINE ATTRIBUTES PROGRAMMINGinfznite” DVX I’Digital Key Telephone System
CO LINE ATTRIBUTES (Cont’d)
A. 
DTMF/Dial Pulse Programming
Programming Steps
1.Press the DTMF/DIAL PULSE flexible but-
ton (Button 
# 1). This feature will toggle onand off with each depression, and the
display will update with each depression.l LED on = DTMF enabled
l LED off= Dial Pulse enabled
2.Press the HOLD button to save the entry.
Confirmation tone is heard.B. 
CO/PBX Programming
Programming Steps
1.Press the CO/PBX flexible button (Button
#2). This feature will toggle on and off witheach depression, and the display will up-
date with each depression.l LED on = CO type is enabled
* LED off= PBX is enabled
2.Press the HOLD button to save the entry.
Confirmation tone is heard.
-*
Description
DTMF/DIAL PULSE. Each individual outside
line can be programmed to be either DTMF
(tone) or dial pulse. When a line is assigned asdial pulse, you can program the break/ make
ratio and dial speed.
Default: By default, all lines are set for DTMF.Related Programming: Refer to Sec. 720.2,
Dial Pulse Parameters; and Sec. 710.1, System
Timers, CO Ring Detect Timer.
DescriptionCO/PBX. Each individual outside line con-
nected to the system may be programmed as
either a CO or PBX line. Also use the PBX mark
when identifying 
Centrex lines.
Default: By default, all lines are assigned as CO
lines.Related Programming: Refer to Sec. 710.7,
PBX Dialing Codes; Sec. 7 10.1, System Timers,
CO Ring Detect Timer; Also refer to Sec. 720.1,CO Line Programming, Flash Timer
Programming later in this section.
720-2Issue 1, February 1994 
						

							infbitem DVX InDigital Key Telephone System
CO LINE ATTRIBUTES 
PROGIMMMINGCO 
LINE ATTRIBUTES (Cont’d)
C. UNA Programming
Programming Steps
1.Press the UNA flexible button (Button #3).This feature will toggle on and off with
each depression, and the display will up-
date with each depression.l LED on = UNA is enabled
l LED off= UNA is disabled
2.Press the HOLD button to save the entry.
Confirmation tone is heard.
D.DISA Trunk-to-Trunk (Per CO Line)
Programming StepsIf the CO line DISA Trunk-to-Trunk (Confer-
ence) attributes is to be changed:
1.Press the DISA TRK-TO-TRK flexible but-
ton (Button #4). This feature will toggle onand off with each depression, and the
display will update with each depression.l LED on = DISA Trunk-to-Trunk is en-
abled (a “C” is displayed)
l LED off = DISA Trunk-to-Trunk is dis-
abled
2.Press the HOLD button to save the entry.
Confirmation tone is heard.Description
UNA. If a line is marked UNA, and if the system
is in night service mode and if UNA is enabledin system parameters, then when a CO line
rings into the system, a ring tone is generated
over all external page zones.Default: By default, UNA is enabled
Related Programming: Refer to Sec. 710.2,
System Features Programming, External NightRing;and Sec. 710.9, Relay/Sensor
Programming.
DescriptionDISA TRK-TO-TRK. The DISATrunk-to-Trunk
(or Conference) mark on the CO line governs aDISA callers ability to access other outside
lines. CO lines must have DISATrunk-to-Trunkenabled to allow a DISA caller to establish an
outgoing trunk-to-trunk connection. This al-
lows for specific CO line access restriction on
DISA calls.
A station with conference enable will be allowed
to initiate a Conference on CO lines regardless
of the CO line DISA Trunk-to-Trunk marking.Default: By default, DISA Trunk-to-Trunk is
enabled for all CO lines.Related Programming: Refer to Sec. 730.1,
Station Attributes 
F’rogramming, Conference
Enable/Disable (Per Station).
The CO line DISA Trunk-to-Trunk flag affects a DISA callers ability to access outgo-
ing CO lines as shown in the following table:
Incoming DISA TrunkT-t-T Enabled
T-t-T DisabledTrunk DISA caller attempts to accessT-t-T Enabled
T-t-T Disabled
Call Allowed
CalI Denied
Call Denied
CalI DeniedIssue 1, February 1994
720-3 
						

							CO LINE ATTRIBUTES PROGRAMMINGinfinitem DVX I’Digital Key Telephone System
CO LINE ATTRIBUTES (Cont’d)
E. Privacy
Programming Steps
If CO Line privacy is to be changed:1. Press the PRIVACY flexible button. (But-
ton 
#5. This feature will toggle on and off
with each depression, and the display will
update with each depression.l LED on = Privacy is enabled
l LED off = Privacy is disabled
2.Press the HOLD button to save the entry.
Confirmation tone is heard.
DisabZing of the privacg feature may belimited by federal, state or Zocal law, so
check the relevant Zaws in your area before
disabling privacy
DescriptionPRIVACY. If desired, the system can be pro-
grammed to eliminate CO Line privacy, allowinganother station to join in on existing outside
line conversations.l
Stations must have a direct CO line appear-ance to join CO line conversations in pro-
gress.l A station must also have Privacy disabled
before the system will allow that station to
enter into an existing conversation.l If privacy is disabled and a station joins an
existing call, a programe,d warning tone willbe presented to both parties prior to actual
cut-em.l When privacy is disabled, up to three other
stations may join in on an existing conversa-
tion.Default: By default, Privacy is enabled for all
CO Lines.Related Programming: Refer to Sec. 710.3,
Additional System Features, Privacy Release
Tone Option for disabling of the conference
tone. Also refer to Sec. 730.1, Station Attributes
Programming,Privacy (Per Station) option and
Sec. 730.2, Page 
“B” Programming, Flexible
Button Programming for button assignments.
The CO line Privacy flag affects a station users ability to access CO lines already en-
gaged in conversation by another station in the system as shown in the following ta-
ble:
Station Attempting to
Access CO LineCO Line In use by another StationPrivacy Enabled
Privacy DisabledPrivacy Enabled
Privacy DisabledPrivate(No Cut-through)Private
(No Cut-through)Private
(No Cut-through)
Privacy Released(Cut-through Allowed)
720-4
Issue 1, February 1994 
						

							infznitem DVX I’Digital Key Telephone System
CO LINE ATTRIBUTES PROGRAMMING
CO LINE ATTRIBUTES (Cont’d)
F. Loop Supervision Programming
Programming Steps
1.Press the LOOP SUPVflexible button (But-ton 
#6).
2.Enter a one-digit timer value on the dial
pad between 1 and 9 which corresponds
to 100-900 msec.
3.Press the HOLD button to save the entry.Confirmation tone is heard and the dis-
play will now update.
Description
LOOP SUPV. Loop supervision is used primar-ily with DISA, Voice Mail/Auto Attendant and
with unsupervised conference applications. It
provides the system with the ability to detect
when loop current has been broken and an
outside line is no longer being used. To deter-
mine timer value for loop supervision, consultyour local serving central office for type and
duration of loop supervision signal.It is recommended that Loop Supervision be
enabled, especially when connecting a Voice
Mail or Auto Attendant to the infinite Digital KeyTelephone Systems. ,
Default: By default, Loop Supervision is dis-
abled for all CO Lines.Related Programming: Refer to Sec. 710.1,
System Timers, CO Ring Detect Timer; Sec.
720.1,CO Line Programming, DISA
Programming; Sec. 755.1, Voice Mail Groups
(VM), and Sec. 755.2, Voice Mail Outpulsing
Table.Issue 1, February 1994
720-5