Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual

							Table 300-l Key Station Features/Software Packages
ADDITIONAL
PROCESSINGCOMBINATION
N=No additional hardware required 
						

							Table 300-l Key Station Features/Software Packages
FEATURECALL
yETmE PROCESSING
FEATURESCOMBINATIONADDITIONAL
PKGEQUIPMENT
REQUIRED
lN
lN
0N
aN
lN
lN
lN
lN
lN
lGen & Bells
lN
aN
lN
aN
0INI
lINI
0N
lN
lINI
lINI
N
PC/Terminal
Printer/Terminal
Printer /TerminalN
N=No additional hardware required 
						

							Table 300-l Key Station Features/Software Packages
FEATUREN=No additional hardware required 
						

							Table 300-l Key Station Features/Software PackagesFEATURESTANDARDCALL
PROCESSINGCOMBINATIONADDITIONAL
FEATURESPKGEQUIPMENT
FEATURESREQUIRED
Handset Receiver Gain... . . . . .
N=No additional hardware required 
						

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							Table 300-l Key Station Features/Software PackagesSTANDARDADDITIONAL
FEATURECOMBINATION
N=No additional hardware required 
						

							Table 300-l Key Station Feature/Software Packages
FEATUREN=No additional hardware required 
						

							Table 300-l Key Station Features/Software PackagesSTANDARDADDITIONAL
FEATURECOMBINATION
N=No additional hardware required 
						

							ITable 300-l Key Station Features/Software Packages
FEATURE
COMBINATIONV
.
N=No additional hardware required 
						

							infinite” DVX ‘I1Digital Key Telephone SystemKEY STATION FEATURE DESCRIPTION
SECTION 300KEY STATION FEATURE DESCRIPTION
The System and Key Station features of the
in&&e Digital Key Telephone System are listedand described below in alphabetical order. An
abbreviated feature index is provided in Table
300- 1 Key Station Feature Index.
300.1ACCOUNT CODES
An account code is the last field within StationMessage Detail Recording (SMDR), that pro-
vides the ability to track specific calls by enter-ing a non-verified, variable length (up to
12-digits) identifier. The use of forced AccountCodes is optional, offered on a system wide
basis. SMDR must be enabled in order for the
account code to be included as part of the
SMDR record.
300.2ATTENDANT RECALL
When a line has been left on hold for a program-mable period of time, the station placing that
line on hold will be recalled. If that station fails
to answer the recall, the call will be recalled tothe attendant(s) for handling. There can be
three attendants per system. Transferred,
Parked and Camp-on recalls will also recall the
Attendant.
300.3AUTOMATIC CALL RACK TIMER
To accommodate the reduced number of but-
tons on the 
injinite Basic keyset, an automatic
call back feature has been implemented. This
feature will invoke a call back anytime a user
listens to busy tone for a preset period of time.
By default, this timer is disabled and is variablefrom 00 to 99 seconds.
- 300.4AUTOMATIC CALL DISTRIBU-
TION (ACD)
Thisfeature is available with optional soft-
ware. When purchased, Uniform Call Distribu-tion (UCD) is not used and is replaced by the
ACD functions identified in the following. 16
Automatic Call Distribution 
(ACD) groups can
be programmed, each containing up to 16
three-digit station numbers (up to the system
station maximum). Each group is assigned a
pilot number. When this number is dialed, the
first available agent in that group is rung. Calls
are routed to the station that has been on-hook
for the longest period of time.A. Agent Positions
l Agent 
Login/Logout w/Agent ID Fea-
ture: The Agent 
Login/Iogout Feature
provides a means for an agent to log into
one of the ACD groups and receive calls.
The Agent ID entered in the 
login proc-
ess identifies the agent and places that
agent in the available agent list for theACD group specified in the 
login proc-
ess. This feature allows an agent to log
into any ACD group from any station in
the system and receive calls.l Agent Identification: Each ACD Agent
has a unique Agent ID code (0000-9999)which he uses during 
login and logoutprocedures, This unique ID code is not
verified or stored as part of the system
database.l Agent Available/Unavailable Mode:
Stations programmed into a ACD group
may remove themselves from their as-signed ACD group by dialing the Avail-
able/Unavailable code. When an agent
is in the Available mode, that agent 
will
receive ACD calls in the normal manner.When an agent is in the Unavailable
mode, that agent will no longer receive
ACD type calls, however he may receivenon-ACD calls. Agents that have gone
Unavailable will receive a visual re-
minder with a flashing LED and or a
LCD display message.l Agent Help Request: The HELP feature
provides a means for an ACD agent to
signal his assigned supervisor for assis-tance. The agent while on a call can
press the HELP button to signal the
assigned supervisor. The supervisor
may respond by use of his HELP button
and his ACD Barge-In feature.
0 Agent Call Qualification: This feature
provides a means for an agent to enter
codes on ACD type calls that identify thecall. This feature provides up to four
digits for the ACD SMDR reporting func-
tion which are compatible with the Ba-
sic ACD software package. This feature
will permit up to la-digits to be entered,however, only the first four digits are
provided for in the SMDR record. A pro-Issue 1, February 1994
300- 1