Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual

							infxnitem DVX I’Digital Key Telephone SystemSTATION FEATURE OPERATION
waiting call or message. The “camped-on” sta-
tion may respond to the caller via the canned,custom, and silent response text (LCD) mes-
sages. The text messages appear on the callingparty LCD Display.
While receiving a Camp-On, or OHVO call:a.The called party may press a 
pre-pro-
grammed* Text Message button with a spe-cific message 
[633+xx]. Example : [633] +
[38] means that a telephone calling the
station will receive the message “WHO IS
IT?“.The additional messages (with their codes)
listed below can also be sent as a text response:
- [31] = IWILLTAKECALL
- [32] = TAKE MESSAGE
- [33] = TRANSFER TO SECRETARY
- [34] = PUT CALL ON HOLD
- [35] = CALL BACK
- [36] = ONE MOMENT PLEASE
- [37] = I WILL CALL BACK
- [38] = WHO IS IT?
- [39] = IS IT LONG DISTANCE?
- [40] = IS IT PERSONAL?
- [41] = IS ITAN EMERGENCY?
- [42] = IS IT IMPORTANT?
- [43] = IS IT URGENT?
- [44] = SEND CALL TO VOICE MAIL
- [45] = PARK CALL
- [46] = OUT OF OFFICE
- [47] = PUT CALL THROUGH
- [48] = I AM BUSY
- [49] = O.K.
- [50] = NO
- [51] = YES
Conditions:
0If the station receiving the text messageresponse was doing a camp-on, he will
first receive a short burst of tone on the
speaker, then the display will show the
message that has been activated by the
called station.l
If the station receiving the text messageresponse is on an OHVO call, no tone
will be received.l All canned and custom messages may
be used to respond to a calling party.
l Text response messages will automat-
ically clear when the calling station (sta-tion receiving the messages) goes
on-hook.
l A station can receive only one message
at a time.l
Text messages may be chained (i.e. mul-
tiple messages sent to one caller).l Text message responses may only be
activated by digital terminals and the
receiving station must be a Digital Dis-
play telephone.
0 The text message responses will appearon both the calling station and the
called station (station activating) text
responses) LCD displays.l If the calling station is a non-LCD ter-
minal, the called station will receive er-ror tone when responding via text
messaging.l The called station’may press a flex but-
ton programmed as a Text Message but-ton, 
[633+xX]. This flex button can be
pressed and two-digit message number
dialed to respond to the calling station.
DTMF digits will not be heard by either
Party*l When silent messaging is used to re-
spond to a call, the existing call of the
called station will not be disconnected
while the messages are being sent to the
calling station.
0 The calling station must remain off-
hook to receive silent messages.l
If the called station responds with a textmessage, the text message will appear
on the LCD.l
LEDs will follow that of the CAMP-ON or
OHVO.l Each individual message may be pro-
grammed onto a flexible button includ-
ing a flex button on a DSS/BLF console.-The calling station 
must be a digitaldisplay b&phone and the caZZed station
must he a keyset.400.68 UNIFORM CALL DISTRIBUTION
WWEight Uniform Call Distribution (UCD) groups
can be programmed, each containing up to
eight three-digit station numbers. Each group
is assigned a pilot number. When this number
is dialed, the first available agent in that group
is rung. Calls are routed to the station that has
been on-hook for the longest period of time.Issue 1, February 1994
400-3 1 
						

							STATION FEATURE OPERATIONinJinite”d DVX I’Digital Key Telephone System
A.UCD Calls In Queue Display
From an idle display key telephone:
1.Dial [567] on the dial pad, followed by the
three-digit UCD group number (55x),
orpress pre-programmed* flex button.
ON/OFF button LED lights steady.
This display is an idle state display and
will prompt a Supervisor that a group is
having problems answering all their calls.The display will tell the agent and his
supervisor how many calls are in queue,
how many agent are available or logged
into the group, and the length of time in
minutes that the oldest call has been in
queue. The agent will automatically re-
ceive the calls in queue display whenever
their is a call in queue.
2.Hang up the handset or press the ON/OFF
button to terminate the display.This feature cannot be used with 
Q call in
progress and the station wiU be considered
busy for incoming calls during thisoperation.
*Refer to Sec. 400.37, Flexible Button
Assignment.B. UCD Available/Unavailable Mode
If you are a UCD agent, you may place yourstation in the Available mode to receive
UCD type of calls or you may place your
station in the Unavailable mode to block
UCD type calls from ringing your station.
To go Available:
1.Dial (5661 on the dial pad,
orpress the pre-programmed* Avail-
able/Unavailable button. You may now
receive UCD calls.
To go Unavailable:‘1.Dial 
(5661 on the dial pad,
orpress the pre-programmed* Avail-
able/Unavailable button. You are now
blocked from receiving UCD calls.*Refer to Sec. 400.37, Flexible Button
Assignment.400.69 UNIVERSAL NIGHT ANSWER
fuNA)If you hear outside line ringing at another sta-
tion and wish to answer it:a. Dial 
[#5] on the dial pad. The connected
outside line can be transferred or discon-
nected.Each telephone 
utifising Universal Night
Answer must have a loop button
appearance 
ff the ringing outside line doesnot appear at their phone.
400.70 VOICE MAIL OPERATION 
(VM)Forward Callers to your Mail box
Intercom and Transferred CO callers may be
routed directly to your mail box by forwarding
your phone to a voice mail group. Callers will
then be greeted by your personal voice mail
greeting if available (Refer to Call Forward 
-
Voice Mail Operation)
Retrieving Voice Messages
If your Message Waiting button or programmedVoice Mail group button is flashing, you may
have a voice message waiting for you.
To enter the voice mail system to check for mail:
a. Dial the Voice Mail group number,or
press the pre-programmed* voice mail
group button or flashing Message Wait
button.
b. You will immediately be prompted to enteryour password for your mail box.
Receiving a Voice Mail Message Wait
To receive a message waiting indication that a
voice message has been taken for you, the VoiceMail system must be programmed to provide
such an indication.After the voice mail system receives a voice
message for a station user:a.The voice mail must go off-hook and dial
the voice mail message wait code [4201 onthe dial pad.
b.Dial the three-digit extension number of
the station user who received a voice mes-
sage.
Turning the Message Waiting Lamp OffWhen a station user retrieves the voice mes-
sages from the voice mail system, the voice mail
system must:
a. Be programmed to go off-hook and dial the
message cancel code 
[42 l] on the dial pad.
b.Dial the three-digit extension number of
the station user who retrieved the voice
message.*Refer to Sec. 400.37, Flexible Button
Assignment.
400-32Issue 1, February 1994 
						

							400.71 RELEASE BUTTON
Allows the station user to disconnect calls whileoff-hook (on handset, not speakerphone),
speeding up call handling time.
While off-hook (on handset, not speakerphone),on an intercom call, transfer sequence, page
announcement or CO call:
1.Press the pre-programmed RELEASE but-
ton to terminate intercom call, transfer
sequence, page announcement or CO call.*A flex button must be programmed for this
feature to operate. Refer to Sec. 400.37, Flexible
Button Assignment.400.72 VOLUME CONTROLS
There are two volume control slide switches on
the front of the 
33-butt(m digital key terminal.Sliding the switch to the left decreases the
volume. The middle slide switch controls the
volume for voice, background music, and
speakerphone volume. The right slide switch
controls the volume for tone ringing volume.
infznite” DVX I’
Digital Key Telephone System
STATION FEATURE OPERATION
A.Voice Mail Transfer with ID
This feature provides an Attendant or sta-
tion user a way to transfer a caller directlyinto a voice mail box. This allows the sta-
tion identification digits to be entered by
the transferring party. Using this feature a
caller can be transferred to a voice mail box
when: 1) a station user on the system is notforwarded to VM, or 2) the destination
Voice Mail Box owner is not a station user.
When a caller wishes to be transferred intoa user’s Voice Mail box and the desired
user’s station is not forwarded into voice
mail, then the attendant or a station user
may initiate a Voice Mail Transfer.While on a call and the distant end wishes to
leave a Voice Message for a VM user
a. The initiating station presses the 
TRANSbutton.
b. Dial the Voice Mail Group number,
or
press the pre-programmed* VM group but-
ton.c. Dial the 
VMID (Mail Box location) of the
desired party and go on-hook. The system
will then make the connection to an avail-able Voice Mail port and send the Leave
Mail Prefx (if any] + the digits dialed as the
VM ID number + then the Leave Mail Suffixdigits (if any). The system will then cut
through the transferred caller.The 
VMlD hwit box Zocaw can be any
number befmeen 100 Huzmgh 227.
Conditions:l CO Trunks and Internal Calls may be
transferred into Voice Mail using this
feature.l If no VM ID digits are dialed by the
transferring station then the identifica-
tion digits of the transferring station will
be sent to the VM.
B.VM Tone Mode Calling Option
Allows the Voice Mail system to override acalled stations “HF” or 
“PV” intercom
switch settings.
When placing a call to a station and Tone ring-ing is desire (the Voice Mail system MUST be
programmed to:
a. Dial 
[6#] on the dial pad.
b.Dial the three-digit station extension (call
tone rings station).
h: :
Issue 1, February 1994400-33 : 
						

							infmite” DVX I’Digital Key Telephone SystemBASIC 
KEYSET FEATURE OPERATION
SECTION 405BASIC 
KEYSET FEATURE OPERATION
405.1INTRODUCTION
The infinite Digital Key Telephone System has awide variety of features and flexible program-
ming, allowing each telephone user to program
his/her telephone to meet his/her own individ-
ual needs.
This section of the manual contains the operat-ing instructions for features that work differ-
ently on the Basic digital key telephone than onthe 33-button display key telephone. Also in-
cluded is an illustration of the Basic Digital Key
telephone used in the 
infinite Digital Key Tele-phone System and description of the keys on
the telephone and its functions. It is intendedthat this section be used in conjunction with
the Station Operation section to provide a com-plete set of instructions to all features in the
system. Visual and audible cues which accom-pany the various steps in the operation of the
features are also included.Literature similar to these operating instruc-
tions has been prepared for use by the customer
in the form of an Basic Station User’s Guide.
405.2KEY TELEPHONE STATION FEA-
TURES
The infinite Digital Key Telephone System pro-vides the following keys, indicators and fea-
tures on the &button digital terminal:HANDSET AND SPEAKER are located at the
left side of the front panel. A handset is providedto allow confidential conversation when de-
sired. Lifting the handset from its cradle (goingoff-hook) disengages the station’s built-in
speaker.
The speaker is located directly below the centerportion of the handset. The station may be
operated with the handset on-hook. When this
occurs, audio is transmitted to the station user
through the station’s speaker.FLEXIBLE BUTTONS are used to access idle
outside lines, provide DSS/BLF for internal
stations, access speed dial number and activate
features. These buttons are programmed by the
individual station user. The default flex featurebuttons are described below:
DSS/BLF (flex) button allows you to auto-
matically signal the assigned intercom sta-tion. DSS/BLF buttons are programmed
by the station user. By default, flex buttons
1 and 2 are set for Stations 100 and 101.LOOP (flex) button will act as the direct
appearing button for outside lines that do
not appear on the user’s individual tele-
phone. Any digital terminal that doesn’t
have all lines appear on it must have a loop
button. There is NO limit to the number ofLOOP buttons a station may have. Loop
buttons are assigned in database admini-
stration.POOL (flex) button enables a group of out-
side lines to be placed under one button.
When this button is pressed, the system
will select an available line from this group
for the user to place a call on. Pool buttons
are assigned in database administration.
FIKED FEATURE BUTTONS:
TRANSFER (TRANS) button is used to
transfer an outside call from one station to
another.
SPEED button provides you with access to
speed dialing, save number redial and last
number redial. This button is also used to
access speed dial and flex button program-
ming.ON/OFF button enables you to make a
telephone call without lifting the handset.It turns the telephone on and off when
using the speakerphone.HOLD button enables you to place an out-
side caller on hold.MSG LAMP indicates Message Waiting
Callback requests left at you station.OUTSIDE CALLS are announced by a tone
signal repeated every 3.2 seconds. The corre-
sponding outside line indicator will flash
slowly.
INTERCOM CALLS can be tone ringing or voice
announce If it is voice announced, the receiving
station will receive 2 bursts of tone prior to the
announcement. If it is a tone ringing call, the
receiving station will hear a tone ring every 2.4
seconds.Issue 1, February 1994
405-l 
						

							BASIC KEYSET FEATURE OPERATION
in&item DVX I’Digital Key Telephone System
Figure 495-l Basic Digital Terminal
405-2
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							infmite~ DVX ‘I1Digital Key Telephone System
BASIC 
KEYSET FEATURE OPERATION
Table 405-l Basic 
Keyset Numbering Plan
100-195
43 
[Cl438
44 
WI45 
[HI55 
NJ155 
WI56 
WI566
570 [BB]
571572 55 [U]
573
574
578
6# [=I604
620
621622
623
624
626
627
629
631632
633 
[ZZ]633 [00]
634
636 
D=l
638+[0-91
638+[?k]
638+[#]640
640 
[7]640 
[8]640 
[9]640 
[+]641
660
662
663
664
Station Intercom Numbers
Call Park Location O-7 (system)
Personal Park
Voice Mail Group Pilot Numbers O-7
Hunt Group Pilot Numbers O-7
ACD* Group Pilot Numbers O-9
UCD Group Pilot Numbers O-7
ACD* Group Pilot Numbers 
lo-15
ACD*/UCD Available/Unavailable
ACD* Call QualifierACD* Agent 
LogoutACD* Agent 
Login
ACD* Group Member Status
ACD* Agent Help RequestACD* 
Overflow Sta Avail/Unavail
Tone Mode Ring Option
Night Service Feature
Camp-On
Line QueueCall Back
Message Wait
Conference
LCR Queue Cancel
Account Code enterMUTE Button
Do Not DisturbBackground Music
Personalized Messages
Clear Personalized Messages
Headset Mode
Station Relocation
Handset Receiver Gain
Handset Receiver Gain Increase
Handset Receiver Gain DecreaseAll Call Forward
No Answer 
- Call Forward
Busy 
- Call Forward
Busy/No Answer 
- Call Forward
Off-Net - Call Forward
Release Button (Key and Attendant)
Flash Command to CO Line
Clear 
- Call Forward, DND,
Personal Messages
Message Wait return
Conference 
W/ Personal Park667
Tone Mode Option690
Name in Display Programming691 [BB]
Off-Hook Preference695
Distinctive Ringing70
All Call Page (Internal & External)
71Internal Page Zone 1~  72
Internal Page Zone 273
Internal Page Zone 374
Internal Page Zone 475
Internal All Call Page76 
101External All Call Page (All Zones)76 
PIExternal Page Zones l-777
Meet-Me-Page Answer
81CO Line Group 
1
(if LCR is enabled)
82CO Line Group 283
CO Line Group 384
CO Line Group 485
CO Line Group 586
CO Line Group 687
CO Line Group 7
88 ywlAll CO line Groups
(CO Line Off-Net Forward)
9LCR or CO Line Group 1
(if LCR is disabled)
0Attendant
#OGroup Call Pick Up
#43 [ClCall Park Pickup
#5Universal Night Answer
[SPEED] 
(YYISpeed Dial Access
(00- 19 Station) (20-99 System)
[SPEEDl+[%] Save Number Redial
[SPEED]+[#] Last Number Redial
XXX = Intercom Station Numbers
YY = Speed Dial Bin numbers
22 = Personalized Messages
U = ACD* (O-15) or UCD (O-7) Group Number
C = Call Park Location O-7
H = Hunt Group Number O-7
V = Voice Mail Group Number O-7
P = External Page Zone Number 1-7
*Features available with optional software.Issue 1, February 1994
405-3 
						

							BASIC KEYSET FEATURE OPERATION
infinitem DVX I’Digital Key Telephone System
405.3AUTOMATIC CALL DISTRIBU-
TION (ACD)
Thisfeature is available with optional soft-
ware. When purchased, Uniform Call Distribu-tion (UCD) is not used and is replaced by the
ACD functions identified in the following. 16
Automatic Call Distribution (ACD) groups can
be programmed, each containing up to 16
three-digit station numbers.A. Agent 
Login/Logout Feature
The Agent Login/Logout feature provides ameans for an agent to log into one of the
ACD groups and receive calls. For an agentto be placed into an active ACD state, the
agent must first login. The agent logs in by
performing the following steps:1. Dial the 
LOGIN CODE [572] on the dial
pad, followed by the ACD group number
(5xx) that the agent is going to log into.
or
Press a pre-programmed* 
LOGIN flex but-
ton.2. The agent enters his unique AGENT ID
code (0000-9999). The 
LOGIN flex button
LED will be lit steady. Confirmation tone
is heard and the agent is logged onto the
ACD group. The ON/OFF LED will extin-
guish if the agent started the sequence in
the handsfree mode. When the agent logs
in, an ACD 
login event is sent to the SMDRport,
if active.For an agent to remove himself from the ACD
group as an active agent:
1.Dial the LOGOUT CODE [571] on the dial
vpad,
orPress a pre-programmed* 
LOGOUT flex
button. The 
LOGIN flex button LED will
extinguished. When the agent logs out
and removes himself from the ACD group,
an ACD 
logout event is sent to the SMDR
port, if active.When an ACD Agent has 
u Laginj2e.x button
programmed onto his station, that same
jlex button cun be used to L&n and Dugoutof the assigned AC% group.
Conditions:
*If an agent logs into an ACD group froma station that is logged into another
ACD group, the station will be automat-ically removed from the previous ACD
group.
l An agent may log out while in wrap-up,
or unavailable.l An agent logging in will first be placed
in wrap-up mode before receiving an
ACD call.
l
If an agent attempts to log into an ACDgroup that already has 16 members,
that agent will receive error tone.l
The infinite Digital System will not verifyagent’s ID codes, other than requiring
four digits to be entered.*Refer to Sec. 400.37, Flexible Button
Assignment.B. ACD Agent “HELP” 
bfittonThe ACD Agent “HELP” feature provides a
means for an ACD agent to signal his as-
signed supervisor for assistance. A flex
button must be programmed for this fea-
ture to operate. Refer to Sec. 400.37,
Flexible Button Assignment.
While on a call in progress, the agent:
1.Presses his pre-programmed* “HELP” flex
button. Confirmation tone will be heard bythe agent. The agent will see his “HELP”
button illuminate if a supervisor is loggedinto his ACD group. If no supervisor is
logged in, the agent will receive a burst oferror tone and his “HELP” button will not
illuminate.The ACD supervisor station receives a
“HELP” message if a member of one of theACD groups he is assigned to initiates a
“HELP” request. The “HELP” function alsosends a Camp-On tone to the speaker of
the supervisors 
keyset. The “HELP” mes-
sage takes precedence over any other mes-
sage and can be cleared by the supervisorby pressing his “HELP” button.
At the time the supervisor receives a
“HELP” request, he can press his “HELP”
flex button followed by his override featurebutton to bridge onto the ACD group
members call. The “HELP” button will
place an intercom call to the station re-
questing “HELP”. The “HELP” message
will be cleared after the supervisor’s
“HELP” button is depressed. In addition,
the “HELP” message will be cleared if the
agent was on a call and went back on hookbefore the supervisor could respond. In
this case, the “HELP” message will be con-verted to a message wait indication. The
405-4
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							injkite” DVX I’Digital Key Telephone System
BASIC 
KEYSET FEATURE OPERATION
agent can also clear the “HELP” request by
hitting his “HELP” button a second time.
Conditions:l Up to five messages can be left at any
supervisor station.
0 The supervisor can cancel the “HELP”
request signal by depressing his flash-
ing “HELP” button. In addition, a call
will be placed to the agent requesting
“HELP”. If the agent is on a call, the
supervisor can press his barge-in but-
ton to monitor the call or give assistance
on the call.
Only digital terminals can utilize this
feature, since ajkxibk button is required
to be pmgmmmed.
C. ACD Call Qualification
The CALL QUALIFICATION feature pro-
vides a means for an Agent to enter codeson ACD type calls that identify the call.
This feature provides up to four digits for
the ACD SMDR reporting function. This
feature permits up to 12 digits to be en-
tered, however only the first four digits areprovided for in the SMDR record.
The QUALIFY button is programmed using
flex code 
[570#]. If the agent wishes to enterhis quality code in a speed bin, he can do
so using the standard speed bin program-
ming sequence. Then when he programs
his flex button, he can enter 570 followed
by the bin number. This will provide an
agent with a series of buttons with qualifycodes under them. Refer to Sec. 400.37,
Flexible Button Assignment.
While on a call, the agent:
1.Presses the pre-programmed CALL QUAL-IFY flex button, followed by the four-digit
qualify code. Enter a 
[a] to complete thevsequence. A short burst of con&nation
tone will be heard thru the keyset speaker,
if programmed.
Conditions:l The outside party will not hear the
1 code) account code being en-l
The qualify code uses the first four digitsof the account code. Therefore the ac-
count code record in the SMDR will
contain the qualify code in the first four
digits.l
The qualify code must be entered during
CO talk state.
l Speed dial entries can contain all digitsincluding the 
[++I, which will terminate
the entry and return the ACD agent to
his co party.
D. ACD Available/Unavailable Mode
If you are a ACD agent, you may place yourstation in the Available mode to receive
ACD type of calls or you may place your
station in the Unavailable mode to block
ACD type calls from ringing your station.
To go Available:
1.Dial [566] on the dial pad,
or
press the pre-programmed* Avail-
able/Unavailable button. You may now
receive ACD calls.
To go Unavailable:a
1.Dial 15661 on the dial pad,
or
press the pre-programmed* Avail-
able/Unavailable button. You are now
blocked from receiving ACD calls.*Refer to Sec. 400.37, Flexible Button
Assignment.
E.ACD Overflow Station -
Available/Unavailable Mode
If you are a ACD Overflow station, you may
place your station in the Available mode to
receive ACD type of calls or you may placeyour station in the Unavailable mode to
block ACD type calls from ringing your
station.
To go Available:
1.Dial [578] on the dial pad,
or
press the pre-programmed* Avail-
able/Unavailable button. You may now
receive ACD calls.
To go Unavailable:
1.Dial [578] on the dial pad,
or
press the pre-programmed* Avail-
able/Unavailable button. You are now
blocked from receiving ACD calls.*Refer to Sec. 400.37, Flexible Button
Assigmnent.405.4CALL FORWARD: STATION
A. 
CallForward-AllCallsIf you have been given the ability to forward
your calls:
1.Lift handset or press ON/OFF button.
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405-5 
						

							BASIC KEYSET FEATURE OPERATION
infznite” DVX I’Digital Key Telephone System
2. Dial the Call Forward code 
[640] on theTo cancel Call Forwarding:dial pad,
1. Lift the handset or press the ON/OFF
orbutton.
Press the pre-programmed* FWD flex but-
ton.
3.Press DSS button of desired station,
ordial the three-digit extension number
where calls are to be forwarded, includingACD or UCD Group, Voice Mail Group,
and Hunt group pilot numbers.
4.Replace the handset or press the ON/OFFbutton.
Conditions:l Line Queue, Call back requests, mes-
sage wait requests, and pre-selected
messages are canceled when a station
activates call forward.l Call back requests are not allowed at a
station where a call is forwarded.l CO Line calls can be transferred by the
receiving station back to the original
forwarded station.2. Dial the Call Forward Cancel code, 
16621
on the dial pad,
or
Press the pre-programmed* FWD flex but-
ton. Confirmation tone will be heard.*Refer to Sec. 400.37, Flexible Button
Assignment.
C.Call Forward 
- Busy
If you have been given the ability to forward
your calls:
1.Lift the handset or press ON/OFF button.2. Dial the Call Forward code, 
[640] on the
dial pad,
6
or
Press the pre-programmed* FWD flex but-
ton.
3.Dial the Call Forward Busy code [S] on thedial pad.
l A station in the call forward mode may
still make outgoing calls.
To Remove Call Forwarding:
1.Lift handset or press ON/OFF button.
2. Dial the Call Forward Cancel code, 
[662]on the dial pad,
or
Press the pre-programmed* FWD flex but-
ton, Confirmation tone will be heard.*Refer to Sec. 400.37, Flexible Button
Assignment.
B.Call Forward - No Answer
If you have been given the ability to forward
your calls:
- 1.Lift the handset or press ON/OFF button.2. Dial the Call Forward code 
[640] on the
dial pad,
or
Press the pre-programmed* FWD flex but-
ton.
3.Dial the Call Forward No-Answer code 
[7]on the dial pad.4. Dial the three-digit extension number
where calls are to be forwarded. Confirma-
tion tone will be heard.
5.Replace the handset or press the ON/OFFbutton.
To cancel Call Forwarding:1. 
Lift the handset or press the ON/OFF
button.
2. Dial the Call Forward Cancel code, 
[662]on the dial pad,
or
Press the pre-programmed* FWD flex but-
ton. Confirmation tone will be heard.*Refer to Sec. 400.37, Flexible Button
Assignment.
D.Call Forward - Busy/No Answer
If you have been given the ability to forward
your calls:
1.Lift the handset or press ON/OFF button.2. Dial the Call Forward code, 
16401 on the
dial pad,
or
Press the pre-programmed* FWD flex but-
ton.4. Dial the three-digit extension number
where calls are to be forwarded. Confirma-
tion tone will be heard.
5.Replace the handset or press the ON/OFFbutton.3. Dial the Call Forward Busy/No Answer
code 
[9] on the dial pad.
4. Dial the three-digit extension number
where calls are to be forwarded. Confirma-
tion tone will be heard.
5.Replace the handset or press the ON/OFFbutton.
405-6
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							infznitem DVX I’Digital Key Telephone System
BASIC 
KEYSET FEATURE OPERATION
To cancel Call Forwarding:1. Lift the handset or press the ON/OFF
button.
2. Dial the Call Forward Cancel code, 
[662]on the dial pad,
or
Press the pre-programmed* FWD flex but-
ton. Confirmation tone will be heard.*Refer to Sec. 400.37, Flexible Button
Assignment.
E.Cali Forward - Off-Net (via speed dial)
In a speed dial bin, store the number of the
off-net location where calls are to be forwarded.
Follow instructions provided for storing station
or system speed dial numbers.
This feature allows stations to forward intercom
and transferred CO calls to an off-net location.
1.Lift handset or press ON/OFF button.
2. Dial the Call Forward code, 
[640] on the
dial pad,
or
Press the pre-programmed* FWD flex but-
ton.3. Dial 
[SC] on the dial pad. Then dial the
speed bin number that contains the num-ber where calls are to be forwarded. Con-
firmation tone is heard. FWD button LED
is flashing.
4.Replace the handset or press the ON/OFFbutton.
Conditions:l Line Queue, Call back requests, mes-
sage wait requests, and pre-selected
messages are canceled when a station
activates call forward.l Call back requests are not allowed at a
station where a call is forwarded.l CO Line calls can be transferred by the
receiving station back to the original
forwarded station.
l A station in the call forward mode may
still make outgoing calls.
Canceling Off-Net Forwarding
1.Lift handset or press ON/OFF button.
2. Dial the Call Forward Cancel code, 
[662]on the dial pad,
or
Press the pre-programmed* FWD flex but-ton. CALL FWD button LED is extin-
guished.*Refer to Sec. 400.37, Flexible Button
Assignment.
F.Call Forward - ACD or UCD Groups
If you have been given the ability to forward
your calls:
1.Lift the handset or press ON/OFF button.2. Dial the Call Forward code, 
[640] on the
dial pad,
or
Press the pre-programmed* FWD flex but-
ton.
3.Dial the desired code:
- [7] = no answer calls
- [8] = busy calls
- [9]= busy and no answer calls.
Skipthe precedingstep forimmediate
4.Dial the three-digit ACD Group Pilot num-ber (550-565) for groups 1-16, or UCD
group pilot number (550-557) for the
groups l-8 where calls are to be for-
warded. Confirmation tone will be heard.
5.Replace the handset or press the ON/OFFbutton.
*Refer to Sec. 400.37, Flexible Button
Assigmnent.
To cancel Call Forwarding:1. Lift the handset or press the ON/OFF
button.
2. Dial the Call Forward Cancel code, 
I6621on the dial pad,
or
Press the pre-programmed* FWD flex but-
ton. Confirmation tone will be heard.*Refer to Sec. 400.37, Flexible Button
Assignment.
G.Caii Forward - Voice Mail Groups
Intercom and Transferred CO callers may be
routed directly to your mail box by forwarding
your phone to a voice mail group. Callers will
then be greeted by your personal voice mail
greeting if available.If you have been given the ability to forward
your calls:
1.Lift the handset or press ON/OFF button.2. Dial the Call Forward code, 
[640] on the
dial pad,
or
Press the pre-programmed* FWD flex but-
ton.3. Dial the desired code:
- [7] = no answer calls
- [8] = busy calls
Issue 1, February 1994
405-7