Belkin Router F5D8231-4 User Manual

							
8079
Recommended  Web  Browser  Settings

8079
Recommended  Web  Browser  Settings

In most cases, you will not need to make any changes to your web 
browser’s settings. If you are having trouble accessing the Internet or 
the advanced web-based user interface, then change your browser’s 
settings to the recommended settings in this section.
Microsoft® Internet Explorer 4.0 or Higher
1.
    Start  your  web  browser.  Select  “Tools”  then  “Internet  Options”.
2.    In  the  “Internet  Options”  screen,  there  are  three  selections:  “Never  dial  a  connection”,  “Dial  whenever  a  network  connection 
is  not  present”,  and  “Always  dial  my  default  connection”.  If  you 
can  make  a  selection,  select  “Never  dial  a  connection”.  If  you 
cannot  make  a  selection,  go  to  the  next  step.
   3.   Under  the  “Internet  Options”  screen,  click  on  “Connections”  and select  “LAN  Settings…”. 
						

							
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4.    Make  sure  there  are  no  check  marks  next  to  any  of  the  displayed  options:  “Automatically  detect  settings”,  “Use  automatic 
configuration  script”,  and  “Use  a  proxy  server”.  Click  “OK”.  Then 
click  “OK”  again  in  the  “Internet  Options”  page.
   
 
Netscape® Navigator® 4.0 or Higher
1.    Start  Netscape.  Click  on  “Edit”  then  “Preferences”.
2.    In  the  “Preferences”  window,  click  on  “Advanced”  then  select 
“Proxies”.  In  the  “Proxies”  window,  select  “Direct  connection  
to  the  Internet”.
    
						

							
8281
Troubleshooting

8281
Troubleshooting

Setup Assistant CD does not automatically start.
If  the  CD-ROM  does  not  start  the  Setup  Assistant  automatically,  it 
could  be  that  the  computer  is  running  other  applications  that  are 
interfering  with  the  CD  drive. 
1.  If  the  Setup  Assistant  Welcome  screen  does  not  appear  within 
15-20  seconds,  open  up  your  CD-ROM  drive  by  double-clicking 
on  the  “My  Computer”  icon  that  is  located  on  your  desktop.
2.    Next,  double-click  on  the  CD-ROM  drive  that  the  Setup  Assistant 
CD  has  been  placed  in  to  start  the  installation.
3.   The  Setup  Assistant  should  start  within  a  few  seconds.  If, 
instead,  a  window  appears  showing  the  files  on  the  CD, 
double-click  on  the  icon  labeled  “SetupAssistant”.
4.  If  the  Setup  Assistant  still  does  not  start,  reference  the  section 
titled  “Manually  Configuring  Network  Settings”  (page  74  of  this 
User  Manual  for  an  alternative  setup  method).
Setup Assistant cannot find my Router.
If  the  Setup  Assistant  is  not  able  to  find  the  Router  during  the 
installation  process,  please  check  the  following  items:
1.  If  the  Setup  Assistant  is  not  able  to  find  the  Router  during  the 
installation  process,  there  may  be  third-party  firewall  software 
installed  on  the  computer  attempting  to  access  the  Internet. 
Examples  of  third-party  firewall  software  are  ZoneAlarm, 
BlackICE  PC  Protection,  McAfee  Personal  Firewall,  and  Norton 
Personal  Firewall.  If  you  do  have  firewall  software  installed  on 
your  computer,  please  make  sure  that  you  properly  configure  it. 
You  can  determine  if  the  firewall  software  is  preventing  Internet 
access  by  temporarily  turning  it  off.  If,  while  the  firewall  is 
disabled,  Internet  access  works  properly,  you  will  need  to  change 
the  firewall  settings  to  function  properly  when  it  is  turned  on. 
Please  refer  to  the  instructions  provided  by  the  publisher  of  your 
firewall  software  for  instructions  on  configuring  the  firewall  to 
allow  Internet  access. 
						

							
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2.  Unplug  power  to  the  Router  for  10  seconds,  and  then  plug  the 
power  back  into  the  Router.  Ensure  that  the  Router’s  “router” 
LED  is  on;  it  should  be  solid  BLUE.  If  not,  check  to  make  sure 
that  the  AC  adapter  is  connected  to  the  Router  and  plugged  into 
a  wall  outlet.
3.    Ensure  that  you  have  a  cable  connected  between (1)  the  network 
(Ethernet)  port  on  the  back  of  the  computer  and (2)  one  of  the  “to 
Wired  Computers”  ports  on  the  back  of  the  Router.
  Note: The  computer  should  NOT  be  connected  to  the  port  labeled 
“to  Modem”  on  the  back  of  the  Router.
4.    Try  shutting  down  and  restarting  your  computer,  then  rerunning 
the  Setup  Assistant.
If  the  Setup  Assistant  is  still  unable  to  find  the  Router,  reference
 
the  section  titled  “Manually  Configuring  Network  Settings”  for 
installation  steps.
Setup Assistant cannot connect my Router to the Internet
If  the  Setup  Assistant  is  not  able  to  connect  the  Router  to  the 
Internet,  please  check  the  following  items:
1.   Use  the  troubleshooting  suggestions  within  the  Setup  Assistant.
2.    If  your  ISP  requires  a  user  name  and  password,  make  sure 
that  you  have  typed  in  your  user  name  and  password  correctly. 
Some  user  names  require  that  the  ISP’s  domain  may  be  at  the 
end  of  the  name.  Example:  “[email protected]”.  The  “@myisp.
com”  part  of  the  user  name  may  need  to  be  typed  as  well  as  your 
user  name.
If  you  continue  to  have  no  Internet  connection,  reference  the  section 
titled  “Manually  Configuring  Network  Settings”  (page  74  of  this  User 
Manual  for  an  alternative  setup  method). 
						

							
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Troubleshooting

• The Setup Assistant completed installation, but my web 
browser doesn’t work.
• I am unable to connect to the Internet. The “modem” LED on 
my Router is off, and the “internet” LED is blinking.
If  you  cannot  connect  to  the  Internet,  and  the  “modem”  LED  is  off, 
and  the  “internet”  LED  is  blinking,  the  problem  may  be  that  your 
modem  and  Router  are  not  connected  properly.
1.   Make  sure  the  network  cable  between  the  modem  and  the  Router 
is  connected.  The  cable  should  be  connected  at  one  end  to  the 
Router’s  “to  Modem”  port,  and  at  the  other  end  to  the  network 
port  on  your  modem.
2.   Unplug  the  cable  or  DSL  modem  from  its  power  source  for 
three  minutes.  After  three  minutes,  plug  the  modem  back  into  its 
power  source.  This  may  force  the  modem  to  properly  recognize 
the  Router.
3.    Unplug  the  power  to  your  Router,  wait  10  seconds,  and  then 
reconnect  the  power.  This  will  cause  the  Router  to  reattempt 
communication  with  the  modem.  If  the  “modem”  LED  on  the 
Router  is  not  lit  after  completing  these  steps,  please  contact 
Belkin  Technical  Support.
4.   Try  shutting  down  and  restarting  your  computer. 
						

							
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• The Setup Assistant completed installation, but my web 
browser doesn’t work.
• I am unable to connect to the Internet. The “modem” LED on 
my Router is on, and the “internet” LED is blinking.
1.
    If  you  cannot  connect  to  the  Internet,  the  “modem”  LED  is  on, 
and  the  “internet”  LED  is  blinking,  the  problem  may  be  that  your 
connection  type  may  not  match  the  ISP’s  connection.
2.   If  you  have  a  “static  IP  address”  connection,  your  ISP  must 
assign  you  the  IP  address,  subnet  mask,  and  gateway  address. 
Please  refer  to  the  section  entitled  “Alternate  Setup  Method”  for 
details  on  changing  this  setting.
3.   If  you  have  a  “PPPoE”  connection,  your  ISP  will  assign  you  a 
user  name  and  password  and  sometimes  a  service  name.  Make 
sure  the  Router’s  connection  type  is  configured  to  PPPoE  and  the 
settings  are  entered  properly.  Please  refer  to  the  section  entitled 
“Alternate  Setup  Method”  for  details  on  changing  this  setting.
4.   You  may  need  to  configure  your  Router  to  meet  the  specific 
requirements  of  your  ISP.  To  search  our  knowledge  base  for 
ISP-specific  issues,  go  to:  http://web.belkin.com/support  and 
type  in  “ISP”.
If  you  are  still  unable  to  access  the  Internet  after  verifying  these 
settings,  please  contact  Belkin  Technical  Support. 
						

							
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Troubleshooting

• The Setup Assistant completed, but my web browser 
doesn’t work.
• I am unable to connect to the Internet. The “modem” LED on 
my Router is blinking, and the “internet” LED is solid.
1.
    If  the  “modem”  LED  is  blinking,  and  the  “internet”  LED  is  solid, 
but  you  are  unable  to  access  the  Internet,  there  may  be  third-
party  firewall  software  installed  on  the  computer  attempting  to 
access  the  Internet.  Examples  of  third-party  firewall  software  are 
ZoneAlarm,  BlackICE  PC  Protection,  McAfee  Personal  Firewall, 
and  Norton  Personal  Firewall.
2.   If  you  do  have  firewall  software  installed  on  your  computer, 
please  make  sure  that  you  properly  configure  it.  You  can 
determine  if  the  firewall  software  is  preventing  Internet  access  by 
temporarily  turning  it  off.  If,  while  the  firewall  is  disabled,  Internet 
access  works  properly,  you  will  need  to  change  the  firewall 
settings  to  function  properly  when  it  is  turned  on.
3.   Please  refer  to  the  instructions  provided  by  the  publisher  of  your 
firewall  software  for  instructions  on  configuring  the  firewall  to 
allow  Internet  access.
If  you  are  still  unable  to  access  the  Internet  after  disabling  any  firewall 
software,  please  contact  Belkin  Technical  Support. 
						

							
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I can’t connect to the Internet wirelessly.
If  you  are  unable  to  connect  to  the  Internet  from  a  wireless  computer, 
please  check  the  following  items:
1.   Look  at  the  lights  on  your  Router.  If  you’re  using  a  Belkin  Router, 
the  lights  should  be  as  follows:
  •  The  “router”  LED  should  be  on.
  •  The  “radio  wave”  LED  above  the  “router”  LED  should  be  on.
  •  The  “modem”  light  should  be  on,  and  not  blinking.
  •  The  “internet”  LED  should  be  on,  and  not  blinking. 
  •  The  “Wireless”  light  should  be  on,  not  blinking.
2 .   Open  your  wireless  utility  software  by  clicking  on  the  icon  in  the 
system  tray  at  the  bottom,  right-hand  corner  of  the  screen.
3.   The  exact  window  that  opens  will  vary  depending  on  the  model  of 
wireless  card  you  have;  however,  any  of  the  utilities  should  have 
a  list  of  “Available  Networks”—those  wireless  networks  it  can 
connect  to.
Does  the  name  of  your  wireless  network  appear  in  the  results? 
Yes,  my  network  name  is  listed—go  to  the  troubleshooting  solution 
titled  “I  can’t  connect  to  the  Internet  wirelessly,  but  my  network  name 
is  listed”.
No,  my  network  name  is  not  listed—go  to  the  troubleshooting  solution 
titled  “I  can’t  connect  to  the  Internet  wirelessly,  and  my  network  name 
is  not  listed”. 
						

							
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Troubleshooting

I can’t connect to the Internet wirelessly, but my network name 
is listed.
If  the  name  of  your  network  is  listed  in  the  “Available  Networks”  list, 
please  follow  the  steps  below  to  connect  wirelessly:
1.  Click  on  the  correct  network  name  in  the  “Available 
Networks”  list.
2 .   If  the  network  has  security  (encryption)  enabled,  you  will 
need  to  enter  the  network  key.  For  more  information  regarding 
security,  see  the  section  entitled  “Changing  the  Wireless
 
Security  Settings”.
3 .   Within  a  few  seconds,  the  tray  icon  in  the  lower,  left-hand  corner 
of  your  screen  should  turn  green,  indication  of  a  successful 
connection  to  the  network.
I can’t connect to the Internet wirelessly, and my network name 
is not listed.
If  the  correct  network  name  is  not  listed  under  “Available  Networks” 
in  the  wireless  utility,  please  attempt  the  following  troubleshooting 
steps:
1.  Temporarily  move  computer,  if  possible,  five  to  10  feet  from  the 
Router.  Close  the  wireless  utility,  and  reopen  it.  If  the  correct 
network  name  now  appears  under  “Available  Networks”,  you  may 
have  a  range  or  interference  problem.  Please  see  the  suggestions 
discussed  in  the  section  titled  “Placement  of  your  N1  Wireless 
Router”  of  this  User  Manual.
2.   Using  a  computer  that  is  connected  to  the  Router  via  a  network 
cable  (as  opposed  to  wirelessly),  ensure  that  “Broadcast  SSID”  is 
enabled.  This  setting  is  found  on  the  Router’s  wireless  “Channel 
and  SSID”  configuration  page.
If  you  are  still  unable  to  access  the  Internet  after  completing  these 
steps,  please  contact  Belkin  Technical  Support. 
						

							
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•  My wireless network performance is inconsistent.
•  Data transfer is sometimes slow.
•  Signal strength is poor.
•  Difficulty establishing and/or maintaining a Virtual Private  Network (VPN) connection.
Wireless  technology  is  radio-based,  which  means  connectivity 
and  the  throughput  performance  between  devices  decreases 
when  the  distance  between  devices  increases.  Other  factors  that 
will  cause  signal  degradation  (metal  is  generally  the  worst  culprit) 
are  obstructions  such  as  walls  and  metal  appliances.  Note  also 
that  connection  speed  may  decrease  as  you  move  farther  away  from 
the  Router.
In  order  to  determine  if  wireless  issues  are  related  to  range,  we 
suggest  temporarily  moving  the  computer,  if  possible,  five  to  10  feet 
from  the  Router. 
Changing  the  wireless  channel —Depending  on  local  wireless  traffic 
and  interference,  switching  the  wireless  channel  of  your  network  can 
improve  performance  and  reliability.  The  default  channel  the  Router 
is  shipped  with  is  channel  11;  you  may  choose  from  several  other 
channels  depending  on  your  region.  See  the  section  on  page  43 
entitled  “Changing  the  Wireless  Channel”  for  instructions  on  how  to 
choose  other  channels. 
Limiting  the  wireless  transmit  rate —Limiting  the  wireless  transmit 
rate  can  help  improve  the  maximum  wireless  range  and  connection 
stability.  Most  wireless  cards  have  the  ability  to  limit  the  transmission 
rate.  To  change  this  property,  go  to  the  Windows  Control  Panel,  open 
“Network  Connections”  and  double-click  on  your  wireless  card’s 
connection.  In  the  properties  dialog,  select  the  “Configure”  button  on 
the  “General”  tab  (Windows  98  users  will  have  to  select  the  wireless 
card  in  the  list  box  and  then  click  “Properties”),  then  choose  the 
“Advanced”  tab  and  select  the  rate  property.
Wireless  client  cards  are  usually  set  to  automatically  adjust  the 
wireless  transmit  rate  for  you,  but  doing  so  can  cause  periodic 
disconnects  when  the  wireless  signal  is  too  weak;  as  a  rule,  slower 
transmission  rates  are  more  stable.  Experiment  with  different 
connection  rates  until  you  find  the  best  one  for  your  environment. 
Note  that  all  available  transmission  rates  should  be  acceptable  for 
browsing  the  Internet.  For  more  assistance,  see  your  wireless  card’s 
user  manual.