Canon Imageprograf Ipf815 User Guide
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7. If the Carriage is on the left, move the Carriage to the right until it stops. Important • Always move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur when you turn on the printer. 8. Hold the edge of the roll paper in the middle as you gently pull it evenly to the position of the Ejection Guide (a). Align the right side of the roll paper with the Paper Alignment Line (b), keeping this side parallel to the line, and then lower the Release Lever. Important • Do not force the roll paper into alignment with the Paper Alignment Line (b). This may prevent the paper from being advanced straight. • If you pull out too much of the roll, an excessive amount will be cut away. Troubleshooting > Problems Regarding Paper > iPF815 Clearing Jammed Roll Paper 12 855
9. Close the Top Cover. 10. Turn the printer on. (See "Turning the Printer On and Off.") →P.694 The roll is now advanced. After it is finished being advanced, you can resume printing. Note • You can ensure that the edge is cut neatly by selecting Paper Cutting in the printer menu. (See "Specifying the Cutting Method for Rolls .") →P.642 Clearing a Jammed Sheet If a sheet jams, follow the steps below to remove it. 1. Turn the printer off. (See "Turning the Printer On and Off.") →P.694 2. Open the Top Cover. 3. If the Carriage is out, move the Carriage out of the way, away from the paper. Troubleshooting > Problems Regarding Paper > Clearing a Jammed Sheet iPF81512 856
Important • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c). Touching these parts may damage them. 4. Lift the Release Lever. 5. Hold the paper and pull it out, toward the front. Troubleshooting > Problems Regarding Paper > iPF815 Clearing a Jammed Sheet 12 857
Note • If you do not find any scraps or jams, see "Troubleshooting When Paper Jams are not Found ."→P.858 6. If the Carriage is on the left, move the Carriage to the right until it stops. Important • Always move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur when you turn on the printer. 7. Lower the Release Lever and close the Top Cover. 8. Turn the printer on. (See "Turning the Printer On and Off.") →P.694 Troubleshooting When Paper Jams are not Found If you cannot find a paper jam, search for the paper as follows. 1. Turn the printer off. (See "Turning the Printer On and Off.") →P.694 Troubleshooting > Problems Regarding Paper > Troubleshooting When Paper Jams are not Found iPF81512 858
2. Check for paper in the lower part of the printer. Remove any jammed paper here by pushing it to the floor with your fingers. 3. Lift the Release Lever. 4. Open the Top Cover, and if there is a paper jam at the position shown, push it inside with your fingers. Troubleshooting > Problems Regarding Paper > iPF815 Troubleshooting When Paper Jams are not Found 12 859
The paper will drop to the floor or to the lower part of the printer. Note • If there is paper left in the lower part of the printer, push it to the floor with your fingers. • If the paper does not drop to the floor or to the lower part of the printer, fold an A4 sheet three times, insert it through the gap of the Platen (a) and the Paper Retainer (b), and push the jammed paper out. 5. Lower the Release Lever and close the Top Cover. 6. Turn the printer on. (See "Turning the Printer On and Off.") →P.694 Roll paper cannot be inserted into the Paper Feed Slot Cause Corrective Action The roll paper is warped. Straighten out curls and reload the roll. Troubleshooting > Problems Regarding Paper > Roll paper cannot be inserted into the Paper Feed Slot iPF81512 860
Cannot Load Sheets Cause Corrective Action The paper source selection is incorrect. Press the Feeder Selection button to activate the Cut Sheet lamp.Paper is not cut straight Cause Corrective Action The paper is bent or curled at the cut position. Straighten out any curling by the edges of the paper. Paper rises by the ends of the cut position before it is cut. Reload the paper correctly. Paper is not cut Cause Corrective Action In the printer driver, No or Print Cut Guideline is specified in Auto Cut. Specify Yes in Auto Cut in the printer driver. In MAIN MENU , Eject or Manual is specified in Cutting Mode. Specify Automatic in Cutting Mode in MAIN MENU. Rolls are not cut when you are using the Media Take-up Unit. Either execute Paper Cutting in the Control Panel or lift the Re- lease Lever and cut the roll with scissors. (See "Removing Printed Documents from the Media Take-up Unit.") →P.761 The Media Take-up Unit Continues Rotating Cause Corrective Action There is a foreign object in the path of the Media Take-up Sensor (indicated by a dotted line). Remove the foreign object from the Media Take-up Sensor path. Arrange the Basket Cloth and Basket Rod so they do not interfere with the Media Take-up Sensor. Troubleshooting > Problems Regarding Paper > iPF815 Cannot Load Sheets 12 861
Cause Corrective Action Remove the foreign object from the Media Take-up Sensor path. Arrange the Basket Cloth and Basket Rod so they do not interfere with the Media Take-up Sensor. The Media Take-up Sensor cord is not connected to the Right Media Take- up Unit correctly. Reconnect the Media Take-up Sensor cord as follows. 1. Turn the printer off. 2. Disconnect the Media Take-up Sen- sor cord from the Right Media Take- up Unit and reconnect it firmly, all the way in. 3. Turn the printer on. (See "Using the Media Take-up Unit.") →P.754 If the Media Take-up Unit continues ro- tating, contact your Canon dealer for as- sistance. The size of clear film cannot be detected Cause Corrective Action The Platen is soiled with ink or other substances. Open the Top Cover and clean the entire Platen. (See "Cleaning Inside the Top Cover.") →P.837Troubleshooting > Problems Regarding Paper > The size of clear film cannot be detected iPF81512 862
Printing does not start The Data lamp on the Control Panel does not light up .................................................................................... 863 The printer does not respond even if print jobs are sent .................................................................................863 Ink Filling.. is displayed ................................................................................................................................... 863 The display screen indicates Agitating ............................................................................................................ 864The Data lamp on the Control Panel does not light up Cause Corrective Action The printer is not on. Make sure the power cord is securely plugged in, all the way. Press the Power but- ton to turn on the printer. The target printer was not selec- ted when printing. (The printer is in Sleep mode.) In Windows, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again. In Mac OS X, open the dialog box of the printer driver, select the printer from the list of Printer , and try printing again. The print job is paused. (The printer is in Sleep mode.) In Windows, restart the print job as follows. 1. Select the printer icon in the Printers and Faxes (or Printers ) window. 2. Clear Pause Printing in the File menu to restart the print job. In Mac OS X, restart the print job as follows. 1. Click Print & Fax. (This is identified as Printer Setup Utility or Print Center in other versions of Mac OS X.) 2. Select the printer, and then Resume Printer (or Start Jobs ) in the Printers menu to restart the print job. The printer does not respond even if print jobs are sent Cause Corrective Action The printer is offline. Press the Online button on the Control Panel to bring the printer on- line. You have printed when select Save in mail box is selected in Output Method.Print the job saved on the printer's hard disk. (See "Printing Saved Jobs .") →P.572 Ink Filling.. is displayed Cause Corrective Action The printer was forced off during oper- ation. Wait until the system has been filled with ink. This process may take about ten minutes. Troubleshooting > Printing does not start > iPF815 The Data lamp on the Control Panel does not light up 12 863
The display screen indicates Agitating Cause Corrective Action Ink agitation is in progress. The time for agitation varies depending on how long the printer has been turned off. (Between about a minute and a half to twenty minutes.) During agitation, you can print or do other opera- tions after the printer goes Online. Troubleshooting > Printing does not start > The display screen indicates Agitating iPF81512 864