Canon Imageprograf Ipf815 User Guide
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The printer stops during a print job An error message is shown on the Display Screen ......................................................................................... 865 The printer ejects blank, unprinted paper ........................................................................................................ 865 An error message is shown on the Display Screen Status Corrective Action An error message is displayed during printing. Check the error message and take action as necessary. (See "Error Messages →P.891 .") The last portion of roll paper was used during a print job, and paper could not be advanced because the trailing edge is taped to the roll. Remove the used roll and insert a new roll. (See "Removing the Roll from the Printer .") →P.634 (See "Removing the Roll Holder from Rolls .") →P.637 (See "Loading and Printing on Rolls .") →P.3 The printer ejects blank, unprinted paper Status Corrective Action The leading edge of the roll paper was cut to straighten it. This operation is normal. The printer cuts the leading edge of the roll to straighten it and ejects the scraps when Trim Edge First in the printer menu is On or when Trim Edge First is Automatic and the leading edge is slanted. The printer is ready to print after this initial preparation. When Off is selected under Trim Edge First, the edge is not cut and scraps are not removed. The Printhead nozzles are clog- ged. Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing. (See "Checking for Nozzle Clogging .") →P.817 Clean the Printhead if the nozzles are clogged. (See "Cleaning the Printhead .") →P.819 A print job was received from an incompatible printer driver. Use the correct imagePROGRAF printer driver for the printer and try printing again. The printer has received print data that includes HP RTL commands when Auto Rotate is On. Set Auto Rotate to Off before attempting to print again. (See "Main Menu Settings .") →P.722 The printer is damaged. Contact your Canon dealer for assistance. Troubleshooting > The printer stops during a print job > iPF815 An error message is shown on the Display Screen 12 865
Problems with the printing quality Printing is faint ................................................................................................................................................. 866 Paper rubs against the printhead .................................................................................................................... 867 The edges of the paper are dirty ..................................................................................................................... 868 The surface of the paper is dirty ...................................................................................................................... 868 The back side of the paper is dirty .................................................................................................................. 869 Printed colors are inaccurate ........................................................................................................................... 869 Banding in different colors occurs ................................................................................................................... 870 Colors in printed images are uneven ............................................................................................................... 870 Image Edges are Blurred or White Banding Occurs ....................................................................................... 871 Setting the Blue Switch on the Platen ......................................................................................................... 872 The contrast becomes uneven during printing ................................................................................................ 875 The length of printed images is inaccurate ...................................................................................................... 875 Documents are printed crooked ...................................................................................................................... 875 Documents are printed in monochrome .......................................................................................................... 875 Line thickness is not uniform ........................................................................................................................... 876 Lines are misaligned ....................................................................................................................................... 876 Problems with the printing quality caused by the type of paper ......................................................................877Printing is faint Cause Corrective Action You may be printing on the wrong side of the paper. Print on the printing surface. The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged. (See "Checking for Nozzle Clogging.") →P.817 Because the printer was left without ink tanks installed for some time, ink has become clogged in the ink supply system. After the ink tanks have been installed for 24 hours, run Head Cleaning B. (See "Cleaning the Printhead .") →P.819 Paper is jammed inside the Top Cover. Follow the steps below to remove the jammed piece of paper inside the Top Cover. 1. Press the Online button to bring the printer offline. 2. Open the Top Cover and make sure the Carriage is not over the Platen. 3. Remove any scraps of paper inside the Top Cover. (See "Clearing Jammed Roll Paper .") →P.852 (See "Clearing a Jammed Sheet .") →P.856 4. Close the Top Cover. During borderless printing, the ink was not dry enough before cutting. Specify a longer drying period in the printer menu, in Roll DryingTime in Pa- per Details. (See "Main Menu Settings .") →P.722 Printing may be faint if Print Qual- ity in Advanced Settings in the printer driver is set to Standard or Draft. In Advanced Settings of the printer driver, choose Highest or High in Print Quality. Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower. Troubleshooting > Problems with the printing quality > Printing is faint iPF81512 866
Cause Corrective Action Printing may be faint if Print Qual- ity in Advanced Settings in the printer driver is set to Standard or Draft. (See "Giving Priority to Particular Graphic Elements and Colors for Print- ing .") →P.55 Paper rubs against the printhead Cause Corrective ActionThe type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer .") →P.628 (See "Loading Sheets in the Printer .") →P.651 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Hold down the Stop button for a second or more to cancel printing. 2. Change the type of paper in the printer driver and try printing again. Paper has been loaded incorrectly, causing it to wrinkle. Reload the paper. (See "Loading Rolls in the Printer .") →P.628 (See "Loading Sheets in the Printer .") →P.651 The Printhead is set too low. In Head Height, choose Automatic. (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.675 You are printing on heavyweight paper or paper that curls or wrin- kles easily after absorbing ink. When printing on Heavyweight Coated Paper or other paper-based media, choose a VacuumStrngth setting of Strong or Strongest. If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest. (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.683 (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.675 When printing on CAD Tracing Paper or other film-based media, choose a Vac- uumStrngth setting of Standard, Strong, or Strongest. If paper still rubs against the printhead, try raising the Printhead by setting Head Height to High- est. (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.683 (See " Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.675 When printing on paper 0.1 mm (0.004 in) thin or thinner, choose a Vac- uumStrngth setting of Weakest. If paper still rubs against the printhead, try rais- ing the Printhead by setting Head Height to Highest. (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.683 (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.675 When you have loaded paper, the paper you have loaded does not match the type selected on the Display Screen. Be sure to select the correct type of paper in the printer menu when loading paper. (See "Loading Rolls in the Printer .") →P.628 (See "Loading Sheets in the Printer .") →P.651Troubleshooting > Problems with the printing quality > iPF815 Paper rubs against the printhead 12 867
The edges of the paper are dirty Cause Corrective Action The Platen has become dirty after borderless printing or printing on small paper. Open the Top Cover and clean the Platen. (See "Cleaning Inside the Top Cover .") →P.837 The paper type as specified on the printer does not match the type specified in the printer driver. Make sure the same paper type is specified on the printer as in the printer driver. (See "Selecting the Paper Type (Roll) .") →P.632 (See "Selecting the Paper Type (Sheet) .") →P.650 Make sure the same paper type is specified in the printer driver as on the printer. 1. Hold down the Stop button for a second or more to cancel printing. 2. Change the paper type in the printer driver and try printing again. The paper is wrinkled or warped. Straighten out the wrinkles or curls and reload the paper. Do not use paper that has been printed on previously. (See "Loading Rolls in the Printer .") →P.628 (See "Loading Sheets in the Printer .") →P.651 A cut line is printed because the function to reduce cutting dust has been activated. If this function is not needed, deactivate CutDustReduct. through the printer menu. (See "Main Menu Settings.") →P.722 The Printhead is set too low. In Head Height, choose Automatic. (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.675 You are printing on heavyweight paper or paper that curls or wrin- kles easily after absorbing ink. When printing on Heavyweight Coated Paper or other paper-based media, choose a VacuumStrngth setting of Strong or Strongest. If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest. (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.683 (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.675 When printing on CAD Tracing Paper or film-based media, choose a Vac- uumStrngth setting of Standard, Strong, or Strongest. If paper still rubs against the printhead, try raising the Printhead by setting Head Height to High- est. (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.683 (See " Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.675 The Ejection Guide is soiled. Clean the Ejection Guide. (See "Cleaning the Printer Exterior .") →P.837 The surface of the paper is dirty Cause Corrective Action The Paper Retainer is soiled. Clean the Paper Retainer. (See "Cleaning Inside the Top Cover .") →P.837 You are using a paper that does not dry easily. In the Control Panel menu, set Roll DryingTime to at least 1 min. (See "Main Menu Settings .") →P.722 When paper that does not dry easily is used for printing, it may curl during printing and touch the Output Tray. Troubleshooting > Problems with the printing quality > The edges of the paper are dirty iPF81512 868
Cause Corrective ActionYou are using a paper that does not dry easily. In this case, in the Control Panel menu, complete the settings for Dry time and Area in Scan Wait Time . However, note that printing will now take longer. (See "Main Menu Settings.") →P.722 The back side of the paper is dirty Cause Corrective ActionThe Platen has become dirty after borderless print- ing or printing on small paper. Open the Top Cover and clean the Platen. (See "Cleaning Inside the Top Cover .") →P.837 Set CarriageScanWdth to Fixed .The Platen has become soiled due to printing on the Platen because width detection is deactivated. Activate width detection, and open the Top Cover and clean the Platen. (See "Cleaning Inside the Top Cover .") →P.837 Open the Top Cover and clean the Platen. After this, manually advance the roll onto the Platen before printing. (See "Cleaning Inside the Top Cover .") →P.837 (See "Feeding Roll Paper Manually .") →P.638 The Paper Retainer is soiled. Clean the Paper Retainer. (See "Cleaning Inside the Top Cover .") →P.837 Printed colors are inaccurate Cause Corrective Action Color adjustment has not been activated in the Ad- vanced Settings of the printer driver. In the Advanced Settings of the printer driver, access Color Set- tings in Color Mode to adjust colors. Colors have not been adjusted on the computer or monitor. Refer to the computer and monitor documentation to adjust the colors. Adjust the settings of the color management software, referring to the software documentation as needed. The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clog- ged. (See "Checking for Nozzle Clogging .") →P.817 In the Windows printer driver, Application Color Matching Priority is not selected. Click Special Settings on the Layout sheet of the printer driver and select Application Color Matching Priority in the dialog box. Printhead characteristics gradually change through repeated use, and colors may change. Adjust the Printhead alignment. (See "Automatic Straightening of Lines and Colors (Auto Head Adj.).") →P.668 (See "Manual Straightening of Lines and Colors (Manual Head Adj) .") →P.670Troubleshooting > Problems with the printing quality > iPF815 The back side of the paper is dirty 12 869
Cause Corrective Action Color may change slightly even on the same mod- el of printer if you use a different version of the firmware or printer driver, or when you print un- der different settings or in a different printing en- vironment. Follow these steps to prepare the printing environment. 1. Use the same version of firmware or printer driver. 2. Specify the same value for all settings items. Banding in different colors occurs Cause Corrective Action The paper feed amount is out of ad- justment. Adjust the feed amount. (See "Adjusting the Feed Amount .") →P.676 Printing does not proceed smoothly because print jobs are interrupted during transmission. Exit other applications and cancel other print jobs. In the printer menu, Print Length is specified in Feed Priority .Selecting Band Joint may improve printing results. Adjust the feed amount in the printer menu by specifying Band Joint in Feed Priority and try printing again. (See "Adjusting the Feed Amount .") →P.676 The Printhead is out of alignment. Adjust the Printhead alignment. (See "Automatic Straightening of Lines and Colors (Auto Head Adj.) .")→P.668 The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged. (See "Checking for Nozzle Clogging.") →P.817 Streaks may occur if you set the Print Quality too low. Choose a higher level of Print Quality in the Advanced Settings of the printer driver and try printing again. Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower. (See " Giving Priority to Particular Graphic Elements and Colors for Print- ing .") →P.55 The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer .") →P.628 (See "Loading Sheets in the Printer .") →P.651 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Hold down the Stop button for a second or more to cancel printing. 2. Change the type of paper in the printer driver and try printing again. Colors in printed images are uneven Cause Corrective Action Line Drawing/Text is selected when printing images in many solid colors. Specify Image in the printer driver.Troubleshooting > Problems with the printing quality > Banding in different colors occurs iPF81512 870
Cause Corrective Action You are printing on paper that curls easily. Printed colors may appear uneven on the leading edge of paper that is suscepti- ble to curling. Increase the level of vacuum holding the paper against the Platen or specify a margin of 20 mm (0.79 in.) or more for the leading edge. (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.683 Printed colors may be uneven if you set the Print Quality too low.Choose a higher level of Print Quality in the Advanced Settings of the printer driver. Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower. (See " Giving Priority to Particular Graphic Elements and Colors for Print- ing .") →P.55 Color may be uneven between dark and light image areas. Select Unidirectional Printing in the Advanced Settings of the printer driver. When borderless printing is used, the edge of the paper is cut during printing. Thus, ink density may be uneven at the edges. Specify No in Auto Cut in the printer driver before printing. In this case, the paper can be printed without borders on the left and right sides only. Cut the printed document ejected from the printer, then use scissors to cut away the edges on the top and bottom. Choose a higher level of Print Quality in the Advanced Settings of the printer driver. (See "Giving Priority to Particular Graphic Elements and Colors for Print- ing .") →P.55 The Printhead is out of alignment. Adjust the Printhead alignment. (See "Automatic Straightening of Lines and Colors (Auto Head Adj.) .")→P.668 Drying documents stacked on each other may cause uneven colors. To avoid uneven colors, we recommend drying each sheet separately. Color density may be uneven if you use Glossy Paper, art paper, or Coat- ed Paper. In Advanced Settings of the printer driver, choose Highest or High in Print Quality. The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer .") →P.628 (See "Loading Sheets in the Printer .") →P.651 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Hold down the Stop button for a second or more to cancel printing. 2. Change the type of paper in the printer driver and try printing again. Scan Wait Time > Area in the Control Panel menu is set to Lead- ing edge . When Scan Wait Time > Area is set to Leading edge, colors may be uneven 110–160 mm from the leading edge. (The position varies depending on the Print Quality setting.) In this case, select Scan Wait Time > Area > Entire area . However, note that printing will now take longer. (See "Main Menu Settings .") →P.722 Image Edges are Blurred or White Banding Occurs Cause Corrective ActionThe Platen suction is too strong. Set VacuumStrngth to Weakest. (See "Adjusting the Vacuum Strength (VacuumStrngth) .") →P.683Troubleshooting > Problems with the printing quality > iPF815 Image Edges are Blurred or White Banding Occurs 12 871
Cause Corrective ActionThe Platen suction is too strong. Close the blue Switch on the platen so that it matches the paper size. (See "Setting the Blue Switch on the Platen .") →P.872 The Printhead is set too high. Lower the Printhead. (See "Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")→P.675 The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer .") →P.628 (See "Loading Sheets in the Printer .") →P.651 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Hold down the Stop button for a second or more to cancel printing. 2. Change the type of paper in the printer driver and try printing again. Setting the Blue Switch on the Platen If printed documents exhibit the following symptoms, adjust the setting of the blue Switch on the Platen. •Image edges are blurred • Image edges are affected by white banding Important • Always set the blue Switch on the Platen to the ● side for borderless printing. Printing quality may be affec- ted if the Switch is incorrectly set. 1. Remove any loaded paper that will not be used. •Rolls (See "Removing the Roll from the Printer .") →P.634 • Sheet (See "Removing Sheets .") →P.656 2. Open the Top Cover. Troubleshooting > Problems with the printing quality > Setting the Blue Switch on the Platen iPF81512 872
3. Remove the Cleaning Brush.4. Using the back of the Cleaning Brush, move the first Switch to the side opposite ●. Troubleshooting > Problems with the printing quality > iPF815 Setting the Blue Switch on the Platen 12 873
5. Refer to the following table to confirm the number on the Platen that corresponds to the size of paper for printing. Number Paper Size Dimensions 2 10"x12" / 8"x10" 254 mm (10 in.) 3 14"x17" 355 mm (14 in.) 4 17-in. Roll (431.8mm) / ANSI C 432 mm (17 in.) 5 JIS B2 / JIS B3 515 mm (20 in.) 6 ISO A1 / ISO A2 / 20"x24" 594 mm (23 in.) / 610 mm (24 in.) 7 ISO A0 / ISO A1 841 mm (33 in.) 8 36"x48" (ARCH E) / 24"x36" (ARCH D) 914 mm (36 in.) 9 JIS B0 / JIS B1 1030 mm (40.5 in.) 10 Poster 42"x60" 1,067 mm (42 in.)6. Using the back of the Cleaning Brush, move the Switch to the side opposite ●, corresponding to the size of the paper for printing. In this case, note that you will move the switch in the opposite direction from the direction in step 4. 7. Close the Top Cover. Troubleshooting > Problems with the printing quality > Setting the Blue Switch on the Platen iPF81512 874