Canon Imageprograf Ipf815 User Guide
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The contrast becomes uneven during printing Cause Corrective Action The paper feed amount is out of adjust- ment. Adjust the feed amount. (See "Adjusting the Feed Amount .") →P.676 The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer .") →P.628 (See "Loading Sheets in the Printer .") →P.651 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Hold down the Stop button for a second or more to cancel printing. 2. Change the type of paper in the printer driver and try printing again. The length of printed images is inaccurate Cause Corrective Action In the printer menu, Band Joint is specified in Feed Priority .To ensure the feed amount matches the paper size, select Print Length in Feed Priority in the printer menu and enter the amount for adjustment in Adjust Length. (See "Adjusting the Feed Amount .") →P.676 You can adjust the feed amount in 0.02% increments. (See "Main Menu Settings .") →P.722 The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer .") →P.628 (See "Loading Sheets in the Printer .") →P.651 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Hold down the Stop button for a second or more to cancel printing. 2. Change the type of paper in the printer driver and try printing again. Documents are printed crooked Cause Corrective Action Skew Skew Check Lv. has been set to Loose or Off. Choose Standard in Skew Check Lv. . Width Detection has been set to Off.Choose On in Width Detection.Documents are printed in monochrome Cause Corrective Action In the Advanced Settings of the printer driver, Monochrome, Monochrome (BK ink) , or Monochrome Bitmap is specified in Color Mode. In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again. Troubleshooting > Problems with the printing quality > iPF815 The contrast becomes uneven during printing 12 875
Cause Corrective Action The Printhead nozzles are clogged. Print a test pattern to check the color ink nozzles and see if they are clogged. (See "Checking for Nozzle Clogging .") →P.817 Line thickness is not uniform Cause Corrective Action In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is selected.Open the printer driver's Properties dialog box from Print in the application soft- ware's File menu, and try printing following the steps below. 1. Clear the option Open Preview When Print Job Starts on the Main sheet. 2. Clear the option Page Layout on the Layout sheet. 3. Click the Special Settings button on the Layout sheet to display the Special Settings dialog box. Clear the option Fast Graphic Process. The blue Switch on the platen is set incorrectly. Move the Switch numbered corresponding to the size of paper for printing oppo- site to the ● position. (See "Setting the Blue Switch on the Platen .") →P.872 The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer .") →P.628 (See "Loading Sheets in the Printer .") →P.651 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Hold down the Stop button for a second or more to cancel printing. 2. Change the type of paper in the printer driver and try printing again. Lines are misaligned Cause Corrective Action The Printhead alignment is not ad- justed. Adjust the Printhead alignment. (See "Automatic Straightening of Lines and Colors (Auto Head Adj.) .")→P.668 (See "Manual Straightening of Lines and Colors (Manual Head Adj) .")→P.670 (See "Adjusting Line Misalignment (Head Inc. Adj.) .") →P.672 The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer .") →P.628 (See "Loading Sheets in the Printer .") →P.651 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Hold down the Stop button for a second or more to cancel printing. 2. Change the type of paper in the printer driver and try printing again. Troubleshooting > Problems with the printing quality > Line thickness is not uniform iPF81512 876
Problems with the printing quality caused by the type of paper For paper-specific troubleshooting tips to improve the printing quality, refer to the Paper Reference Guide. (See "Types of Paper.") →P.617 Troubleshooting > Problems with the printing quality > iPF815 Problems with the printing quality caused by the type of paper 12 877
Cannot print over a network Cannot connect the printer to the network ...................................................................................................... 878 Cannot print over a TCP/IP network ................................................................................................................ 878 Cannot print over a NetWare network ............................................................................................................. 879 Cannot print over AppleTalk or Bonjour networks ........................................................................................... 879Cannot connect the printer to the network Cause Corrective Action The Ethernet cable is not connected correctly to the printer's Ethernet port. 1. Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide. 2. Make sure the Link indicator is lit. The Link indicator is green if the printer is connected via 100 Base-TX and orange if connec- ted via 10Base-T. If the Link indicator is not lit, check the following points. • Make sure the hub is on. • Make sure the end of the Ethernet cable is connected correctly. Insert the Ethernet cable until it clicks and locks in place. • Make sure there is no problem with the Ethernet cable. If there is any problem, replace the Ethernet cable. • Check the communication mode with the hub. Although the printer normally detects the hub communication mode and transmission rate automatically (in auto negotiation mode), sometimes the hub settings cannot be detected. In this case, configure the connection method manually, specifying the communication mode in use. (See "Configuring the Communication Mode Manually .") →P.780 Cannot print over a TCP/IP network Cause Corrective Action The printer's IP address is not configured correctly. Make sure the printer's IP address is configured correctly. (See "Configuring the IP Address Using imagePROGRAF Device Setup Utili- ty.") →P.404 (See "Configuring the IP Address Using the Printer Control Panel .") →P.774 The printer's TCP/IP network set- tings are not configured correctly. Make sure the printer's TCP/IP network settings are configured correctly. (See "Configuring the Printer's TCP/IP Network Settings .") →P.777 The computer you are trying to print from is not configured cor- rectly. Make sure the computer's TCP/IP network settings are configured correctly. (See "Configuring the Printer Driver Destination .") →P.783 (See " Configuring the Destination for TCP/IP Network .") →P.797Troubleshooting > Cannot print over a network > Cannot connect the printer to the network iPF81512 878
Cannot print over a NetWare network Cause Corrective Action The printer's NetWare set- tings are not configured correctly. Make sure the printer's NetWare settings are configured correctly. In particular, make sure a valid frame type is selected. (See "Configuring the Printer's NetWare Network Settings .") →P.784 The computer you are try- ing to print from is not con- figured correctly. Make sure the computer's NetWare settings are configured correctly. (See " Configuring NetWare Network Settings .") →P.791 The NetWare server and services are not configured correctly. Check the following points. 1. Make sure the NetWare file server is running. 2. Make sure there is enough free disk space on the NetWare file server. Insufficient disk space may prevent you from processing large print jobs. 3. Start NWADMIN or PCONSOLE and confirm that the print service is configured correctly and the print queue is available. 4. If data transmission to a printer on another subnet fails, deactivate NCP burst mode in that printer's network protocol settings. 5. If the printer is used in queue server mode, specify Other/Unknown as the printer type. Cannot print over AppleTalk or Bonjour networks Cause Corrective Action The AppleTalk protocol is not enabled on the printer. Activate AppleTalk on the printer. (See "Configuring the Printer's AppleTalk Network Settings .") →P.793 The computer you are trying to print from is not configured cor- rectly. Make sure the computer's AppleTalk settings are configured correctly. (See "Configuring the Destination for AppleTalk Networks .") →P.794 (See "Configuring the Destination for Bonjour Network .") →P.800 The computer and printer are not on the same network. Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router. Make sure the computer and printer are on the same network. For information about network settings, ask your network administrator. Troubleshooting > Cannot print over a network > iPF815 Cannot print over a NetWare network 12 879
Installation problems Removing Installed Printer Drivers .................................................................................................................. 880Removing Installed Printer Drivers Follow these steps to remove installed printer drivers and utilities. Removing printer drivers (Windows) Remove the printer driver as follows. Note • In Windows 2000/Windows XP/Windows Server 2003/Windows Vista/Windows Server 2008, you must log on with administrative rights, such as those of the Administrator account. 1. From the Windows start menu, select Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driv- er Uninstaller to display the Delete Printer window. 2. Select the printer in the list and click Delete. 3. Click Yes after the Warning message is displayed. 4. Make sure that the printer has been removed from the list, and then click Exit.Removing printer drivers and imagePROGRAF Printmonitor (Macintosh) Remove the printer driver or imagePROGRAF Printmonitor as follows. 1. Insert the User Software CD-ROM provided with the printer in the CD-ROM drive. 2. Start the printer driver installer included in the User Software CD-ROM. Open the OS X folder and double-click iPF Driver Installer X. 3. In the upper left menu, choose Uninstall, and then click Uninstall. 4. Follow the instructions on the screen to remove the printer driver or imagePROGRAF Printmonitor. Removing imagePROGRAF Status Monitor (Windows) Remove imagePROGRAF Status Monitor as follows. Note • The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version of Windows. 1. Select Control Panel from the start menu. 2. Select Add or Remove Programs. Troubleshooting > Installation problems > Removing Installed Printer Drivers iPF81512 880
3. Select imagePROGRAF Status Monitor, and then click the Change/Remove button.Removing imagePROGRAF Device Setup Utility (Windows) Remove imagePROGRAF Device Setup Utility as follows. 1. From the Windows start menu, select Programs > imagePROGRAF Device Setup Utility > Uninstaller (image- PROGRAF Device Setup Utility) to start the wizard. 2. In the wizard window, click Delete, and then click Next. 3. Follow the instructions on the screen to remove imagePROGRAF Device Setup Utility. Troubleshooting > Installation problems > iPF815 Removing Installed Printer Drivers 12 881
HP-GL/2 problems Lines or images are missing in the HP-GL/2 data that was printed. ...............................................................882 Lines Are Printed Too Thick or Thin During HP-GL/2 Printing ........................................................................882 HP-GL/2 jobs are printed in monochrome (or color). ...................................................................................... 882 Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing ......................................................882 HP-GL/2 jobs are printed 6 mm larger than specified ..................................................................................... 883 HP-GL/2 jobs are printed at maximum size, even if a standard size is specified ............................................883 HP-GL/2 printing takes a long time. ................................................................................................................ 883 The printer stops when printing a HP-GL/2 job (the carriage stops moving) ...................................................883Lines or images are missing in the HP-GL/2 data that was printed. Cause Corrective Action The memory is full. Check the size of the data in the print job. An HP-GL/2 command not supported by this printer was re- ceived. Check the print job and settings. The printer has received print data that includes HP RTL commands when Auto Rotate is On. Set Auto Rotate to Off before attempting to print again. (See "Main Menu Settings .") →P.722 Lines Are Printed Too Thick or Thin During HP-GL/2 Printing Cause Corrective Action The Line Width setting in the main menu is incorrect. Confirm the selection in Line Width. If fine lines are printed faint, setting ThickenFi- neLines to On in the main menu will print the lines more distinctly. (See "Main Menu Settings .") →P.722 HP-GL/2 jobs are printed in monochrome (or color). Cause Corrective Action The Color Mode is incorrect. On the printer Control Panel, check the Color Mode setting. (See "Main Menu Settings .") →P.722 However, for optimal Printhead performance, the printer consumes trace amounts of color ink even when Monochrome is selected as Color Mode.Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing Cause Corrective Action AdjustFaintLines in the main menu is set to On. Selecting Off may help produce the expected results. However, lines in some colors may appear broken. Troubleshooting > HP-GL/2 problems > Lines or images are missing in the HP-GL/2 data that was printed. iPF81512 882
HP-GL/2 jobs are printed 6 mm larger than specified Cause Corrective Action The page size of the HP-GL/2 print job, as created in the source ap- plication, is incorrect. In MAIN MENU , set PageSizeProcess1 to On. (See " Main Menu Settings.") →P.722 HP-GL/2 jobs are printed at maximum size, even if a standard size is specified Cause Corrective Action The page size of the HP-GL/2 print job, as cre- ated in the source application, is incorrect. In MAIN MENU , set PageSizeProcess2 or Conserve Paper to On. The layout will be changed to the optimal layout. (See "Main Menu Settings .") →P.722 HP-GL/2 printing takes a long time. Cause Corrective Action Large print jobs with a lot of data take longer to print. On the printer Control Panel, set Input Resolution to 300dpi. (See "Main Menu Settings .") →P.722 The printer stops when printing a HP-GL/2 job (the carriage stops moving) Cause Corrective Action The printer is analyzing the print job. Either wait a while for printing to resume, or on the printer Control Panel, set Input Resolution to 300dpi. (See " Main Menu Settings.") →P.722 Troubleshooting > HP-GL/2 problems > iPF815 HP-GL/2 jobs are printed 6 mm larger than specified 12 883
Other problems The printer does not go on .............................................................................................................................. 884 If the Printer Makes a Strange Sound ............................................................................................................. 885 Messages advising to check the maintenance cartridge are not cleared ........................................................885 The printer consumes a lot of ink .................................................................................................................... 886 Ink level detection ............................................................................................................................................ 886The printer does not go on Cause Corrective Action The printer is unplugged. Plug the power cord into the outlet, and then turn on the printer. The specified voltage is not supplied. Check the voltage of the outlet and breaker. (See "Specifications.") →P.765Troubleshooting > Other problems > The printer does not go on iPF81512 884