Canon Imageprograf Ipf815 User Guide
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If the Printer Makes a Strange Sound Cause Corrective Action The printer makes a sound during operation. The following sounds do not indicate a problem with the printer. • There is a sound of vacuum from the Platen To prevent paper from rising, paper is held against the Platen by suction from Vacuum holes under it. • There is a sound when a different size of paper is used and when the Carriage goes from side to side This may happen especially when using B0 or 44-inch paper. When paper of a different size is used, a valve is automatically activated to switch the area for pa- per suction, which may make a sound. This mechanism prevents vacuum from Vacuum holes where there is no paper. In addition, ink is ejected in sync with the movement of the Carriage back and forth to ensure opti- mal ink flow. At this time, the valve automatically switches the area for paper suction, which may make a sound. • Roll paper makes a fluttering sound during printing There may be a fluttering sound when large paper is advanced. • You suddenly hear the tone for cleaning operations At regular intervals, for printer maintenance, cleaning operations will begin automatically, even if the printer is in Sleep mode. • You suddenly hear the tone for ink agitation At regular intervals, to ensure optimal printing quality, the ink is agitated automatically, even if the printer is in Sleep mode. Ink agitation takes about a minute and a half. The ink is also agitated automatically under the following conditions. Note that other operations are not possible while "Agitating" is displayed on the control panel. • After the printer is turned on. (The time for agitation varies depending on how long the printer has been turned off—between about a minute and a half to twenty minutes. During agitation, you can print or do other operations after the printer goes Online.) • After data transmission. (After about a minute and a half, the printer goes Online, and printing operations begin. However, printing may start later after data reception, depending on the size of print data.) • After ink tank replacement. (Ink agitation takes about three and a half minutes. During agitation, you can print or do other operations after the printer goes Online.) In other cases, contact your Canon dealer. Messages advising to check the maintenance cartridge are not cleared Cause Corrective ActionThe printer has not detected the new Maintenance Cartridge that was used to replace the old one. Remove the new Maintenance Cartridge you have just installed and insert it again firmly. Restart the printer. Troubleshooting > Other problems > iPF815 If the Printer Makes a Strange Sound 12 885
The printer consumes a lot of ink Cause Corrective Action Many full-page color im- ages are printed. In print jobs such as photos, images are filled with color. This consumes a lot of ink. This does not indicate a problem with the printer. Head Cleaning B is used often. Head Cleaning B consumes a lot of ink. This does not indicate a problem with the printer. Unless the printer has been moved or stored for a long period or you are trou- bleshooting Printhead problems, we recommend not performing Head Cleaning B, to the extent possible. You have just finished ini- tial installation, when more ink is consumed to fill the system. After initial installation or at the first-time use after transfer, ink flows into the system between the Ink Tank and Printhead, which may cause the ink level indicators to drop to 80%. This does not indicate a problem with the printer. The printhead nozzles are clogged. Check for nozzle clogging. (See "Checking for Nozzle Clogging .") →P.817 Ink level detection Ink level detection will be deactivated if you load ink tanks once emptied.Ink level detection Ink tanks specified for this printer feature an ink level detection function to prevent the ink from running out during print- ing, which prevents printer damage. (See "Ink Tanks.") →P.803 This function will not work correctly if you use refill ink tanks. As a result, printing stops. Thus, before using refill ink tanks, you must cancel the ink level detection. Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for any damage that may occur as a result of refilling ink. Caution • After ink level detection has been disabled, this function cannot be reactivated for the currently loaded Ink Tank. To use ink level detection again, replace the Ink Tank with a new ink tank specified for use with the printer. • Repeatedly removing and inserting an Ink Tank may damage the connection between the Ink Tank and the printer, which may cause ink leakage from the Ink Tank and damage the printer. Disabling ink level detection 1. On the Display Screen, a message indicates that the ink level cannot be detected. After checking the message, press the ▶ button. Troubleshooting > Other problems > The printer consumes a lot of ink iPF81512 886
2. Press ▲ or ▼ to select Information, and then press the OK button.3. A confirmation message is shown on the Display Screen about disabling ink level detection. After checking the mes- sage, press the ▶ button. 4. After checking the message, press the ▶ button.5. Press ▲ or ▼ to select Yes, and then press the OK button. Troubleshooting > Other problems > iPF815 Ink level detection 12 887
6. Check the message and press the ▶ button.7. Check the message and press the ▶ button.8. Press ▲ or ▼ to select Yes, and then press the OK button.9. A confirmation message about updating ink information is shown on the Display Screen. After checking the mes- sage, press the ▶ button.Troubleshooting > Other problems > Ink level detection iPF81512 888
10. Press ▲ or ▼ to select Yes, and then press the OK button.Ink level detection is now disabled, and the printer goes online. Troubleshooting > Other problems > iPF815 Ink level detection 12 889
Error Message Error Messages 891Messages regarding paper 893Messages regarding ink 904Messages regarding printing or adjustment 907Messages regarding printheads 909Messages regarding the maintenance cartridge 912Messages regarding the hard disk 914Messages regarding HP-GL/2 916Other Messages 917Error Message > iPF81513 890
Error Messages Before borderless printing, move the blue platen switch. ................................................................................908 Blue platen switch is dirty. ............................................................................................................................... 908 Borderless printng not possible. ...................................................................................................................... 903 Borderless printng not possible. Paper stretched or shrank. ...........................................................................907 Cannot adjust band. ........................................................................................................................................ 909 Cannot adjust printhead. ................................................................................................................................. 909 Cannot print as specified. ................................................................................................................................ 907 Close Ink Tank Cover ...................................................................................................................................... 905 End of paper feed. ........................................................................................................................................... 902 ERROR Exxx-xxxx (x represents a letter or number) ...................................................................................... 917 Execute printhead cleaning. ............................................................................................................................ 911 File read error. ................................................................................................................................................. 914 GARO Wxxxx (x represents a number) ........................................................................................................... 917 GL2: W0502 The parameter is out of range. ................................................................................................... 916 GL2: W0504 This command is not supported. ................................................................................................ 916 GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904) ......................................................................916 Hard disk error. ................................................................................................................................................ 914 Hardware error. xxxxxxxx-xxxx (x represents a letter or number) ...................................................................917 Ink insufficient. ................................................................................................................................................. 904 Ink tank is empty. ............................................................................................................................................ 905 Insert the maintenance cartridge. .................................................................................................................... 912 Insufficient paper for job .................................................................................................................................. 896 Mail box full. Now printing without saving data. ............................................................................................... 914 Mail box nearly full. .......................................................................................................................................... 915 Maintenance cartridge full. .............................................................................................................................. 912 Maintenance cartridge problem. ...................................................................................................................... 913 Maximum jobs stored. ..................................................................................................................................... 915 Media take-up unit ready. ................................................................................................................................ 902 Multi-sensor error ............................................................................................................................................ 919 No ink left. ....................................................................................................................................................... 904 No ink tank loaded. .......................................................................................................................................... 906 No Maintenance Cartridge capacity. ............................................................................................................... 912 No printhead .................................................................................................................................................... 910 Not much ink is left. ......................................................................................................................................... 905 Paper cutting failed. ......................................................................................................................................... 901 Paper jam. ....................................................................................................................................................... 900 Paper loaded askew. ....................................................................................................................................... 900 Paper size not detected. ................................................................................................................................. 895 Papr Type Mismatch ....................................................................................................................................... 893 PaprTypeMismatch ......................................................................................................................................... 893 Parts replacement time has passed. ............................................................................................................... 918 PHead needs cleaning. ................................................................................................................................... 910 Prepare for maint cart replacement. ................................................................................................................ 912 Prepare for parts replacement. ........................................................................................................................ 918 Printhead error ................................................................................................................................................ 910 Problem with Printhead ................................................................................................................................... 910 Regular printing is selected, but a roll is loaded. ............................................................................................ 899 Error Message > Error Messages > iPF815 13 891
Rel lever is in wrong position. .......................................................................................................................... 902 Remaining level of the ink cannot be correctly detected. ................................................................................904 Rewinding error. .............................................................................................................................................. 902 Roll printing is selected, but sheets are loaded. ............................................................................................. 897 Roll printing is selected. .................................................................................................................................. 897 RollWdthMismatch .......................................................................................................................................... 894 Sheet printing is selected. ............................................................................................................................... 899 Sheet removed. ............................................................................................................................................... 899 The mail box is full. .......................................................................................................................................... 914 The paper is too small. .................................................................................................................................... 894 The roll is empty. ............................................................................................................................................. 897 This paper cannot be used. ............................................................................................................................. 897 This type of paper is not compatible with HP-GL/2. ........................................................................................ 916 Too many jobs for mail box. ............................................................................................................................ 915 Top cover is open. ........................................................................................................................................... 918 Turn on the media take-up unit. ...................................................................................................................... 903 Unknown file. ................................................................................................................................................... 918 Use another paper. .......................................................................................................................................... 907 Wrong ink tank. ............................................................................................................................................... 906 Wrong maintenance cartridge. ........................................................................................................................ 912 Wrong printhead. ............................................................................................................................................. 910 Error Message > Error Messages > iPF81513 892
Messages regarding paper Papr Type Mismatch ....................................................................................................................................... 893 PaprTypeMismatch ......................................................................................................................................... 893 The paper is too small. .................................................................................................................................... 894 RollWdthMismatch .......................................................................................................................................... 894 Paper size not detected. ................................................................................................................................. 895 Insufficient paper for job .................................................................................................................................. 896 This paper cannot be used. ............................................................................................................................. 897 Roll printing is selected. .................................................................................................................................. 897 Roll printing is selected, but sheets are loaded. ............................................................................................. 897 The roll is empty. ............................................................................................................................................. 897 Sheet removed. ............................................................................................................................................... 899 Sheet printing is selected. ............................................................................................................................... 899 Regular printing is selected, but a roll is loaded. ............................................................................................ 899 Paper jam. ....................................................................................................................................................... 900 Paper loaded askew. ....................................................................................................................................... 900 Paper cutting failed. ......................................................................................................................................... 901 End of paper feed. ........................................................................................................................................... 902 Rel lever is in wrong position. .......................................................................................................................... 902 Rewinding error. .............................................................................................................................................. 902 Media take-up unit ready. ................................................................................................................................ 902 Turn on the media take-up unit. ...................................................................................................................... 903 Borderless printng not possible. ...................................................................................................................... 903Papr Type Mismatch Cause Corrective ActionYou tried to print a test pattern for printer adjustment on several sheets, but sheets of different types of paper were used. Hold down the Stop button for a second or more to cancel printing. When printing a test pattern, use sheets of the same type of paper. Lift the Release Lever and load a sheet of the same type of paper. (See "Loading and Printing on Sheets .") →P.8 PaprTypeMismatch Cause Corrective Action When the Detect Mismatch menu is set to Pause, the type of paper loaded does not match the type specified in the printer driver. Follow these steps to ensure the paper type matches on the printer and in the printer driver. 1. Hold down the Stop button for a second or more to cancel printing. 2. Either change the type of paper specified in the printer driver settings or replace the loaded paper and change the paper type setting on the printer. (See "Loading and Printing on Rolls .") →P.3 (See "Loading and Printing on Sheets .") →P.8Error Message > Messages regarding paper > iPF815 Papr Type Mismatch 13 893
Cause Corrective ActionYou tried to print a test pattern for printer adjustment on several sheets, but sheets of different types of paper were used. Follow these steps to ensure the paper type matches on the printer and in the printer driver. 1. Hold down the Stop button for a second or more to cancel printing. 2. Either change the type of paper specified in the printer driver settings or replace the loaded paper and change the paper type setting on the printer. (See "Loading and Printing on Rolls .") →P.3 (See "Loading and Printing on Sheets .") →P.8 Press the Online button to resume printing. However, note that this error may cause paper jams and affect the printing quality. When the Detect Mismatch menu is set to Warning, the type of paper loa- ded does not match the type specified in the printer driver. You can continue to print, but note that this error may cause problems in the printing results.The paper is too small. Cause Corrective ActionWhen the Detect Mismatch menu is set to Pause, the paper loaded in the printer is small- er than the size specified in the printer driver. Press the Online button to resume printing. However, note that this error may cause paper jams and affect the printing quality. Adjust the paper size setting in the printer driver to match the size loaded in the printer as follows. 1. Hold down the Stop button for a second or more to cancel print- ing. 2. Change the paper size setting in the printer driver to the size loa- ded in the printer and try printing again. Replace the loaded paper with paper of a size that matches the size setting in the printer driver as follows. 1. Hold down the Stop button for a second or more to cancel print- ing. 2. Replace the loaded paper to match the paper size setting in the printer driver and try printing again. When the Detect Mismatch menu is set to Warning, the paper loaded in the printer is smaller than the size specified in the printer driver. You can continue to print, but note that this error may cause prob- lems in the printing results.RollWdthMismatch Cause Corrective ActionThe roll width set in Fit Roll Paper Width in the printer driver does not match the width of the roll loa- ded in the printer. Press the Online button to resume printing. However, note that this error may cause paper jams and af- fect the printing quality.Error Message > Messages regarding paper > The paper is too small. iPF81513 894