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Lucent Technologies Audix Administration And Data Acquisition Guide
Lucent Technologies Audix Administration And Data Acquisition Guide
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585-302-502 Comcode 108359167 Issue 14 May 1999 AUDIX® Administration and Data Acquisition Package
Copyright Ó 1999, Lucent Technologies All Rights Reserved, Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your com- pany’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to pre- vent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration docu- ments provided with this product in order to fully understand the fea- tures that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of com- mon-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Lucent Technologies Fraud Intervention If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the appropriate BCS National Cus- tomer Care Center telephone number. Users of the MERLIN®, PART- NER®, and System 25 products should call 1 800 628 2888. Users of the System 75, System 85, DEFINITY® Generic 1, 2 and 3, and DEFINITY® ECS products should call 1 800 643 2353. Customers outside the continental United States should contact their local Lucent representative, or call one of the above numbers in the following man- ner: • Dial the International Access Code; for example, 011. • Dial the country code for the U.S., that is, 01. • Lastly, dial either of the telephone numbers provided above. Lucent Technologies Web Page The world wide web home page for Lucent Technologies is: http://www.lucent.com Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea- sonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer- ence to radio communications. Operation of this equipment in a resi- dential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.Industry Canada (IC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada. Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada. Trademarks See the preface of this document. Ordering Information Call: Lucent Technologies BCS Publications Center Voice 1 800 457-1235 International Voice 317 322-6791 Fax 1 800 457-1764 International Fax 317 322-6699 Write: Lucent Technologies BCS Publications Center 2855 N. Franklin Road Indianapolis, IN 46219 Order: Document No. 585-302-502 Comcode 108359167 Issue 14, May 1999 For additional documents, refer to the section in “About This Docu- ment” entitled “Related Resources.” You can be placed on a standing order list for this and other documents you may need. For more information on standing orders, or to be put on a list to receive future issues of this document, contact the Lucent Tech- nologies Publications Center. Obtaining Products To learn more about Lucent Technologies products and to order prod- ucts, contact Lucent Direct, the direct-market organization of Lucent Technologies Business Communications Systems. Access their web site at www.lucentdirect.com. Or call the following numbers: custom- ers 1 800 451 2100, account executives 1 888 778 1880 (voice) or 1 888 778 1881 (fax). War ra nty Lucent Technologies provides a limited warranty on this product. Refer to the “Limited Use Software License Agreement” card provided with your package. European Union Declaration of Conformity The “CE” mark affixed to the equipment means that it conforms to the following directives. Lucent Technologies Business Communications Systems declares that DEFINITY AUDIX System equipment specified in this document conforms to the referenced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive 89/336/EEC Low-Voltage Directive73/23/EEC Acknowledgment This document was prepared by OMD Technical Publications, Lucent Technologies, Denver, CO. and Columbus, OH.
AUDIX Administration and Data Acquisition Package 585-302-502 Issue 14 May 1999 Contents iii Contents Contents iii About This Document xxi nIntended Audiencesxxii nPrerequisite Skills and Knowledgexxii nOrganization of This Documentxxii nHow to Use This Documentxxiv nConventions Used in This Documentxxv nTrademarks and Service Marksxxv nRelated Resourcesxxvi nHow to Make Comments About This Documentxxvi 1 Introduction 1-1 nOverview1-1 nThe PC2AUDIX User Interface1-1 nThe ADAP Command Line Language User Interface1-2 nHow ADAP Works1-2 ADAP Data Retrieval1-2 ADAP Database Modification1-3 nScreens Supported by ADAP1-3 nData Retention Considerations1-7 2 Installation 2-1 nInstallation Requirements2-1 Recommended Hardware Configurations2-2 nADAP Directory Structure2-2 ADAP Diskette Contents2-3 nInstallation Procedures2-4 Install ADAP Software2-4 Install PC2AUDIX Software (Optional)2-5 Install dBASE III Plus Software (Optional)2-6 Install Graphics Software (Optional)2-6 Check Config.sys and Autoexec.bat Files2-7
AUDIX Administration and Data Acquisition Package 585-302-502 Issue 14 May 1999 Contents iv 3 Using PC2AUDIX Application Programs 3-1 nWorking in PC2AUDIX3-2 nSetting Up PC2AUDIX Interface in a New Work Area3-3 Creating PC2AUDIX Subdirectories3-3 Establishing PC2AUDIX Setup Parameters3-4 Establishing Setup Parameters for Call Detail Recording (Optional)3-9 nModifying PC2AUDIX Setup Parameters3-11 nSetting Up PC2AUDIX Interface in an Existing Work Area3-11 nStarting the PC2AUDIX Interface3-12 nPC2AUDIX Root Menu Options3-13 nUsing On-line Help Files3-15 nDirecting PC2AUDIX Output3-15 Redirecting Output to the Screen3-15 Redirecting Output to a File3-16 Using Graphical Output3-16 nInterrupting the PC2AUDIX Interface3-16 nManaging PC2AUDIX Data 3-17 Scheduling PC2AUDIX Processes3-17 Deleting PC2AUDIX Data3-17 Generating PC2AUDIX Reports3-18 4 PC2AUDIX Data Retrieval 4-1 nOverview4-1 nPrerequisites4-2 nInitiating PC2AUDIX Data Retrieval4-4 nHourly System Traffic Data Retrieval4-5 nDaily System Traffic Data Retrieval4-6 nMonthly System Traffic Data Retrieval4-7 nMonthly Subscriber Traffic Data Retrieval4-8 nDaily Subscriber Traffic Data Retrieval4-10 nLocal Subscriber Directory Verification4-11 nRemote Subscriber Directory Verification4-13 nCall Detail Recording (CDR) Data Retrieval4-14 nPerformance Statistics Data Retrieval4-15
AUDIX Administration and Data Acquisition Package 585-302-502 Issue 14 May 1999 Contents v 5 PC2AUDIX Traffic Reports 5-1 nOverview5-1 nPrerequisites5-2 nProducing Traffic Reports5-2 nAverage Port Usage Report5-3 nPeak Port Usage Report5-5 nHourly File System Usage Report5-8 nDaily File System Usage Report5-10 nSession Usage Traffic Report5-12 nTraffic Data Reports5-14 View Hourly Feature Statistics5-15 View Daily Feature Statistics5-18 View Hourly Load Statistics5-19 View Daily Load Statistics5-21 View Hourly Network Load Statistics5-23 View Daily Network Load Statistics5-25 View Hourly Special Feature Statistics5-26 View Daily Special Feature Statistics5-27 View Hourly Community Statistics5-28 View Daily Community Statistics5-30 View Daily Remote Message Statistics5-31 View Monthly Remote Message Statistics5-32 View Daily Subscriber Statistics5-34 View Monthly Subscriber Statistics5-36 nRemote Traffic Report5-39 nDaily System Attendant Traffic Report5-41 nMonthly System Attendant Traffic Report5-44 6 PC2AUDIX Billing Reports 6-1 nOverview6-1 nOrganization Codes6-2 nPrerequisites6-2 nStarting the Billing Process6-2 nDefine Price Breakdown6-3 nMonthly Bill Calculation6-7
AUDIX Administration and Data Acquisition Package 585-302-502 Issue 14 May 1999 Contents vi nGenerate Billing Reports6-8 Generate Organizational Summary Report6-9 Generate Individual Bill Totals for an Organization6-11 Generate Detailed Individual Report by Organization6-13 Generate Detailed Individual Report by Subscriber Name6-15 7 PC2AUDIX Database Searches 7-1 nOverview7-1 nInitiating PC2AUDIX Database Searches7-2 nList Subscribers with Bills Over Specified Amount7-3 nList Subscribers with Usage Over/ Under Specified Limits7-5 nList Subscriber Space Threshold Exceptions7-7 8 Scheduling PC2AUDIX Data Retrieval 8-1 nOverview8-1 nScheduling Events8-2 nScheduling Call Detail Recording (CDR) Data Retrieval8-8 nDisplaying and Editing Scheduled Events8-9 nDisplaying the Scheduled Event Log8-11 9 PC2AUDIX Site Specific Data 9-1 nOverview9-1 nSelecting Site Specific Data Options9-2 nDisplay/Update Information for Local Subscribers9-2 nList All Fields for All Local Subscribers9-4 nDisplay Information for Remote Subscribers9-6 nList All Fields for All Remote Subscribers9-7 10 PC2AUDIX Database Management Tools 10-1 nOverview10-1 nFile Naming Conventions10-2 nInitiating Data Management Functions10-2
AUDIX Administration and Data Acquisition Package 585-302-502 Issue 14 May 1999 Contents vii nBacking Up Retrieved Data10-3 Back Up Hourly System Traffic Data10-4 Back Up Daily System Traffic Data10-5 Back Up Monthly System Traffic Data10-6 Back Up Monthly Subscriber Traffic Data10-6 Back Up Daily Subscriber Traffic Data10-8 Back Up Monthly Billing Data10-9 Back Up Subscriber Site Data10-10 nDeleting Retrieved Data10-11 Delete Hourly System Traffic Data10-12 Delete Daily System Traffic Data10-13 Delete Monthly System Traffic Data10-14 Delete Monthly Subscriber Traffic Data10-15 Delete Daily Subscriber Traffic Data10-16 Delete Monthly Billing Data10-17 nRestoring Retrieved Data10-18 Restore Hourly System Traffic Data10-19 Restore Daily System Traffic Data10-20 Restore Monthly System Traffic Data10-21 Restore Monthly Subscriber Traffic Data10-22 Restore Daily Subscriber Traffic Data10-23 Restore Monthly Billing Data10-24 Restore Subscriber Site Data10-25 11 Using the ADAP Command Line Language 11-1 nOverview11-1 nLogging Into the Voice Mail System11-2 Automatic Login Procedure11-2 Manual Login Procedure11-5 nLogging Out of the Voice Mail System11-8 nInterrupting a Command11-8
AUDIX Administration and Data Acquisition Package 585-302-502 Issue 14 May 1999 Contents viii nCommand Line Commands11-8 Command Format11-9 Record Description Tables11-12 Field Types11-14 Voice Mail Version Columns11-15 Input Records11-16 Input File Format11-16 Optional Input Fields11-17 Input of Name or Extension (DEFINITY/INTUITY AUDIX)11-17 Redirecting Input from Files11-18 Entering Data from the Keyboard11-18 Output Records11-18 Output Record Format11-18 Delimiters11-19 Output Field Separator11-19 Backward Compatibility11-19 Redirecting Output to Files11-20 Using Output with dBASE III PLUS11-20 Return Codes11-21 nData Retrieval Commands11-22 nDatabase Modification Commands11-24 12 Command Line Database Retrieval Commands 12-1 nOverview12-1 ngetaalar12-2 Syntax12-2 Description12-2 Errors12-5 Output Format12-5 Example12-6 ngetadj12-7 Syntax12-7 Description12-7 Errors12-7 Output Format12-8 Example12-9
AUDIX Administration and Data Acquisition Package 585-302-502 Issue 14 May 1999 Contents ix ngetalogp12-10 Syntax 12-10 Description12-10 Errors12-11 Output Format12-11 Example12-11 ngetannc12-12 Syntax12-12 Description12-12 Errors12-13 Output Format12-13 Example12-13 ngetatt12-14 Syntax12-14 Description12-14 Errors12-14 Output Format12-15 Example12-15 nget_cdr12-16 Syntax12-16 Description12-16 Errors12-18 Output Format12-18 Example12-18 ngetcomm12-19 Syntax12-19 Description12-19 Errors12-21 Output Format12-21 Example12-24 ngetcos12-25 Syntax 12-25 Description12-25 Errors12-25 Output Format12-26 Example12-27
AUDIX Administration and Data Acquisition Package 585-302-502 Issue 14 May 1999 Contents x ngetdir12-28 Syntax 12-28 Description12-28 Errors12-29 Output Format12-29 Example12-29 ngeterror12-30 Syntax12-30 Description12-30 Errors12-32 Output Format12-33 Example12-34 ngetevent12-35 Syntax12-35 Description12-35 Errors12-37 Output Format12-38 Example12-38 ngetfeat12-39 Syntax12-39 Description12-39 Output Format12-41 Errors12-44 Example12-44 ngetfrag12-45 Syntax12-45 Description12-45 Errors12-46 Output Format12-46 Example12-46 ngetlimit12-47 Syntax12-47 Description12-47 Errors12-47 Output Format12-48 Example12-48