Lucent Technologies Audix Administration And Data Acquisition Guide

							PC2AUDIX Data Retrieval 
4-1 Overview 
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AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
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PC2AUDIX Data Retrieval
Overview
With a few exc ep tions, PC2AUDIX d oes not use live d ata from the voic e mail 
database for its traffic reports and billing operations. Therefore, before you can 
g enerate PC2AUDIX traffic  rep orts or p erform b illing op erations, you must 
capture ap p rop riate d ata from the voic e mail and d ownload  it to d isk files on your 
PC’s fixed disk. 
How effec tive PC2AUDIX is for your org anization dep end s on how retrieve d ata. 
The PC2AUDIX traffic  rep orts are valuab le b ec ause they help  you c omp are 
asp ec ts of your voic e mail system op eration over a period  of time. This 
information help s you sp ot trend s, antic ip ate p rob lems, and g enerally manage 
your system more effec tively. 
For these tools to b e effec tive, however, you must p rod uc e rep orts using  the 
same typ es of d ata for similar p eriods of time. If a rep ort for one week c ontains 
five d ays’ worth of d ata and  the same rep ort for the next week c ontains only three 
d ays’ worth of d ata, c omp aring the two rep orts is of little value. 
Similarly, the voic e mail system b illing  op erations c an b e ac c urate and  useful 
only if all ap p ropriate d ata is reflec ted  in their c alc ulations. For b est results, you 
must d etermine:
nthe types of d ata you need  to retrieve.
nhow freq uently you need  to retrieve this d ata.
nhow long  you need  to retain it.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
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PC2AUDIX Data Retrieval 
4-2 Prerequisites 
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Onc e you have d one this, then establish a routine for reg ularly retrieving  this d ata 
as p art of your normal system ad ministration. Be aware that the voic e mail 
system d oes not retain d ata indefinitely. For example, subsc rib er d aily traffic  
information is kep t b y the voic e mail system for eight d ays and  then d eleted . 
In ad dition to retrieving  d ata, you must p eriodic ally verify the PC2AUDIX 
sub sc rib e d atab ase on our PC, c omp aring  it to the sub sc rib er d atab ase on the 
voice mail system. This verification fixes any discrepancies by adding or deleting 
sub sc rib ers in the PC datab ase to matc h the 
live d atabase on the system. You 
must perform this step before initially retrieving subscriber traffic data 
using PC2AUDIX or no subscriber data will be retrieved.
 After this initial 
verific ation, you must verify the d atabase if you have ad d ed  or c hang ed  
sub sc rib er rec ord s in the voic e mail d atabase, otherwise those c hang es are not 
updated in the retrieved data. 
There are to two d ifferent ways to retrieve and  verify d ata: 
nOn d emand , b y selec ting  an op tion from the AUDIX Data Retrieval menu. 
This retrieves and verifies d ata immed iately, whic h means you c annot use 
your PC for other p urposes until the p roc ess is c omp lete. This method  c an 
tie up  your PC for several minutes to several hours, d ep end ing on how 
muc h d ata is b eing  retrieved or verified  or retrieved , and  how b usy the 
voic e mail system is at the time. 
nSc heduled automatic ally, using  the PC2AUDIX sc hed uling  op tion. 
This method  allows you to retrieve and  verify d ata when it is more 
c onvenient or when the system traffic  is lig ht, suc h as d uring  off-hours. 
This also frees up  your PC, and  lets you establish a regular sc hed ule for 
automatic ally verifying  the PC datab ase and  retrieving  the information for 
g enerating rep orts. For b est results, you should  know how to retrieve d ata 
using the AUDIX Data Retrieval menu b efore using  the sc hed uling  op tion 
described in Chap ter 8, 
Sc hed uling  PC2AUDIX Data Retrieval. 
Prerequisites
Before you c an retrieve d ata from the voic e mail system to the PC, you must: 
1. Be ab le to use your PC to c onnec t and  c ommunic ate with the voic e mail 
system as d esc rib ed  in the p revious c hap ters. 
2. Ac tivate traffic  c ollec tion feature on the DEFINITY AUDIX 
System-Parameters Feature sc reen or on the AUDIX System : 
Ap p earanc e. Onc e the c ollec tion feature is ac tive, the voic e mail system 
maintains d ata to d esc rib e the system ac tivity.  You must ac tivate the 
feature p rior to the period  for whic h you wish to retrieve data. 
3. ADAP must retrieve c ollec ted  d ata from the system in a timely fashion 
b efore it is d eleted  from the voic e mail system b y internal aud its: 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
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PC2AUDIX Data Retrieval 
4-3 Prerequisites 
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4. There must b e suffic ient d isk sp ac e availab le on your PC for the that d ata 
you retrieve. PC2AUDIX c alc ulates how muc h sp ac e is req uired  for eac h 
op eration and  does not c ollec t d ata if there is not enoug h sp ac e availab le 
on your fixed  d isk. If you have insuffic ient d isk sp ac e, refer to Chapter 10, 
PC2AUDIX Datab ase Manag ement Tools, for instruc tions on b ac king  up  
selec ted  retrieved  d ata to a d iskette and  then d eleting that d ata from your 
fixed disk.  Voice Mail Data TypePC2AUDIX 
Report TypeRetention Time on the 
Voice Mail System
Hourly system traffic
 feature
load
network load
special features
community192 hours (eig ht d ays)
Daily system traffic  d ata 
record s
 feature
load
network load
remote messag es
special features
community 32 d ays
Monthly system traffic  remote messages 13 months
Daily sub sc rib er traffic sub sc rib er eig ht d ays
Monthly subscriber traffic subsc riber 13 months 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
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PC2AUDIX Data Retrieval 
4-4 Initiating PC2AUDIX Data Retrieval 
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Initiating PC2AUDIX Data Retrieval
Perform the following  step s to initiate d ata retrieval for the PC2AUDIX interfac e. 
1. At the DOS prompt C> , enter cd
 
machine_name to c hang e to the d irec tory 
for the voic e mail system you want to retrieve data from. 
2. Enter pc2audix
 to c all the PC2AUDIX software. 
3. At the PC2AUDIX Root Menu, selec t 1) Data Retrieval. 
The AUDIX Data Retrieval menu ap p ears. 
This menu d isp lays the d ata that is availab le on the PC for rep ort 
g eneration. When you selec t an op tion, PC2AUDIX c onnec ts to the voic e 
mail system and  retrieves the ind ic ated  d ata. 
For eac h typ e of d ata, this sc reen d isp lays the dates of the old est data 
and  most rec ent d ata c urrently stored  on your PC. This d ata may not b e 
c ontinuous; the d isplayed  d ates are simp ly the old est and  newest d ates 
for eac h typ e. This sc reen also d isp lays the most rec ent verific ation d ates 
for the loc al and  remote subsc rib er d irec tories, whic h should  help  you 
d etermine if you need to verify the sub sc rib er d atab ases. If d ata has never 
b een retrieved  or verified , the system c reation d ate of 01/01/70 or 01/70 
ap p ears instead  of an ac tual d ate or month. 
4. Selec t the ap prop riate op tion for the typ e of d ata you wish to retrieve or 
verify.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
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PC2AUDIX Data Retrieval 
4-5 Hourly System Traffic Data Retrieval 
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Hourly System Traffic Data Retrieval
Hourly System Traffic  Rec ord s c ontain hourly information from the voic e mail 
system for hourly feature, load , c ommunity, sp ec ial features, and  network load  
rep orts. The time involved  for retrieving  these rec ord s is minimal. 
PC2AUDIX req uires hourly system traffic  data for the following  rep orts: 
nAverag e Ports in Use Rep ort 
nPeak Ports in Use Report 
nHourly Filesystem Usag e Rep ort 
nHourly Feature Statistic s Rep ort 
nHourly Load  Statistic s Rep ort 
nHourly Network Load  Statistic s Rep ort  
nHourly Sp ec ial Feature Statistic s Rep ort 
nHourly Community Statistic s Rep ort 
To retrieve hourly system traffic data:
 
1. At the AUDIX Data Retrieval menu, selec t 1) Hourly System Traffic  Data. 
The following sc reen appears:  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
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PC2AUDIX Data Retrieval 
4-6 Daily System Traffic Data Retrieval 
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Defaults in the d ata fields are as follows: 
nStart c ollec tion d ate and  time are the last hourly traffic  d ata rec ord  
on the PC p lus one hour or 191 hours p revious to the c urrent time, 
whic hever is g reater. 
nStop  c ollec tion d ate and  time is one hour p revious to the c urrent 
time. 
nCollec tion rang e start and  stop  hours are 8 a.m. to 6 p .m. 
2. If you wish, c hang e the d efault d ates and  times. Otherwise PC2AUDIX 
retrieves the d efault-sp ec ified  information. 
3. Press   (CHANGE/RUN) to retrieve the d ata. 
Daily System Traffic Data Retrieval
Daily System Traffic  Rec ord s c ontain d aily information from the voic e mail system 
for d aily feature, load , c ommunity, sp ec ial features, remote messag es, and  
network load  (AUDIX system only) reports. These rec ords remain in the voic e 
mail datab ase for 32 d ays, exc ep t for remote messag es rec ord s, whic h remain 
for eig ht d ays. The time involved  for retrieving  these rec ord s is minimal. 
PC2AUDIX req uires d aily system traffic  data for the following  rep orts: 
nDaily File System  Usag e Rep ort 
nDaily Session Usag e Rep ort 
nDaily Remote Traffic  Report 
nDaily Feature Statistic s Rep ort 
nDaily Load  Statistic s Rep ort 
nDaily Network Load Statistic s Rep ort  
nDaily Remote Messag e Statistic s Rep ort     
nDaily Sp ecial Feature Statistic s Rep ort 
nDaily Community Statistic s Report 
To retrieve daily system traffic data:
 
1. At the AUDIX Data Retrieval menu, selec t 2) Daily System Traffic  Data. 
F8 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
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PC2AUDIX Data Retrieval 
4-7 Monthly System Traffic Data Retrieval 
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The following sc reen appears: 
Defaults in the d ata fields are as follows: 
nCollec tion d ate is the last d aily traffic  d ata rec ord  on the PC p lus 
one d ay or one month p revious to the c urrent d ay, whic hever is 
greater. 
nStop  c ollec tion d ate is the d ay p rior to the c urrent d ay. 
2. If you wish, c hang e the d efault c ollec tion d ates. Otherwise PC2AUDIX 
retrieves the d efault-sp ec ified  information. 
3. Press   (CHANGE/RUN) to retrieve the d ata. 
Monthly System Traffic Data Retrieval
Monthly System Traffic  Data rec ord s c ontain monthly information from the voic e 
mail system for the monthly remote messag e rep ort. These rec ord s remain in the 
voic e mail d atab ase for 13 months. The time involved  for retrieving  these rec ord s 
is minimal. PC2AUDIX req uires this information for the Monthly Remote Message 
Rep ort. 
To retrieve monthly system traffic data:
 
1. At the AUDIX Data Retrieval menu, selec t 3) 
Monthly System Traffic  Data. 
F8 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
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PC2AUDIX Data Retrieval 
4-8 Monthly Subscriber Traffic Data Retrieval 
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The following sc reen appears: 
nStart c ollec tion month is one month after the last month for whic h 
d ata was c ollec ted. 
nStop  c ollec tion month is the c urrent month. 
2. If you wish, c hang e the d efault c ollec tion months. Otherwise PC2AUDIX 
retrieves the d efault-sp ec ified  information. 
3. Press   (CHANGE/RUN) to retrieve the d ata. 
Monthly Subscriber Traffic Data 
Retrieval
Monthly Sub sc rib er Traffic  Data rec ord s c ontain monthly information from the 
voic e mail system for the monthly sub sc rib er rep ort. You c an c ollec t only one 
month of d ata at a time. The time involved  for this d ata c ollec tion c an b e leng thy, 
from one to three hours, d ep ending  on the numb er of sub sc rib ers on your system 
and  the system traffic  load  while the c ollec tion takes p lac e. 
PC2AUDIX req uires monthly sub sc riber traffic  data for the following  rep orts: 
nMonthly Sub sc rib er Statistic s Rep ort 
nMonthly Billing  Calc ulation and  Billing  Rep orts 
nSub sc rib er Usag e and  Sub sc riber Spac e Threshold  Rep orts 
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							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
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PC2AUDIX Data Retrieval 
4-9 Monthly Subscriber Traffic Data Retrieval 
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To retrieve monthly subscriber traffic data:
 
1. Determine if you need  to verify the sub sc rib er datab ase. You must 
sync hronize the PC2AUDIX sub sc rib er d atabase with the voic e mail 
d atab ase b efore you retrieve sub sc rib er traffic  d ata. To d o this, selec t 6) 
Verify Loc al Sub sc rib er Direc tory for loc al sub sc rib ers, d esc ribed  later in 
this c hap ter. 
(You 
must p erform this step  b efore retrieving  sub sc rib er traffic d ata initially 
using PC2AUDIX or no sub sc rib er d ata will b e retrieved . Thereafter, you 
must perform this step if you have added or changed subscriber records 
in the voic e mail d atab ase or those c hang es will not b e up d ated  in the 
retrieved  d ata.) 
2. At the AUDIX Data Retrieval menu, selec t 4) 
Monthly Sub sc rib er Traffic  
Data. 
The following sc reen appears:
 
The d efault c ollec tion month is one month after the last month for whic h 
sub sc rib er d ata was c ollec ted . 
3. If you wish, c hang e the d efault c ollec tion month. Otherwise PC2AUDIX 
retrieves the d efault-sp ec ified  information. 
4. Press   (CHANGE/RUN) to retrieve the d ata. 
F8 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Data Retrieval 
4-10 Daily Subscriber Traffic Data Retrieval 
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Daily Subscriber Traffic Data Retrieval
Daily Sub sc rib er Traffic  Data rec ords c ontain d aily information from the voic e mail 
system for the d aily sub sc rib er rep ort. These rec ord s remain in the voic e mail 
d atab ase for eig ht d ays. 
You c an c ollec t only one d ay of d ata at a time. The time involved  for this d ata 
c ollec tion c an b e leng thy, from one to three hours, d ep end ing  on the numb er of 
system sub sc rib ers and  the system traffic  load  while the c ollec tion takes p lac e. 
PC2AUDIX req uires d aily sub sc rib er traffic  d ata for the Daily Sub sc rib er 
Statistic s Rep ort and  Sub sc rib er Usag e Rep ort. 
To retrieve daily subscriber traffic data:
 
1. Determine if you need  to verify the sub sc rib er datab ase. You must 
sync hronize the PC2AUDIX sub sc rib er d atabase with the voic e mail 
d atab ase b efore you c an retrieve sub sc rib er traffic  d ata. To d o this, selec t 
6) 
Verify Local Subscriber Directory) for local subscribers, described later 
in this c hap ter.
(You 
must p erform this step  b efore retrieving  sub sc rib er traffic d ata initially 
using PC2AUDIX or no sub sc rib er d ata will b e retrieved . After this initial 
retrieval and  verific ation, you must p erform this step  if you have ad d ed  or 
c hang ed  sub sc rib er rec ord s in the voic e mail d atab ase, otherwise those 
changes will not be updated in the retrieved data.) 
2. At the AUDIX Data Retrieval menu, selec t 5) 
Daily Subscrib er Traffic  Data). 
The following sc reen appears: