Lucent Technologies Audix Administration And Data Acquisition Guide

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-9 Setting Up PC2AUDIX Interface in a New Work Area 
3
8.  If you have the op tional AUDIX Call Detail Rec ord ing  (CDR) p ac kag e 
installed  on the AUDIX system, you c an c ontinue with p ag e 3 of the 
PC2AUDIX setup  Parameters. Refer to Estab lishing  Setup  Parameters for 
Call Detail Rec ord ing  (Op tional) on the next p ag e. 
9. Press   (CHANGE/RUN) to save the c hang es you have mad e to the 
PC 2 A U D I X Se t u p  Pa r a m e t e r s .  
You have now c omp leted estab lishing  the PC2AUDIX Setup  Parameters. 
10. Press   (ROOT FORM) to return to the PC2AUDIX Root Menu. 
11. At the PC2AUDIX Root Menu, selec t 9) EXIT to MS-DOS. 
12. At the DOS promp t, enter cd \
   to return to the root d irec tory (C\> ) 
on your PC.
NOTE:
If you have more than one voic e mail system in an your network, 
rep eat this task for eac h system. 
Establishing Setup Parameters for Call Detail
Recording (Optional)
Perform the following  step s if you have the op tional AUDIX Call Detail Rec ording  
(CDR) pac kag e installed  on the AUDIX system. The Luc ent I
NTUITY and DEFINITY 
AUDIX systems d o not sup port this p ac kag e. 
1. At the DOS promp t C> , enter cd 
machine_name to c hang e to the 
sub d irec tory you c reated  for your AUDIX system in the p revious task. 
2. Enter pc2audix
 to c all the PC2AUDIX software. 
Cop yrig ht information ap p ears on the sc reen for ap p roximately five 
sec ond s. If you want to b yp ass this d elay, p ress  . 
3. In the PC2AUDIX Root Menu, selec t op tion 8
 (Setup  Parameters). 
4. In p age 1 of the PC2AUDIX Setup  Parameters sc reen, p ress   (NEXT 
PG) to display page 2. 
5. In p age 2 of the PC2AUDIX Setup  Parameters sc reen, p ress   (NEXT 
PG) again to display page 3. 
Pag e 3 of the PC2AUDIX Setup  Parameters d efines the c onnec tion and  
login sp ec ific s for retrieving  CDR d ata from the AUDIX system to the PC. 
Refer to 
AUDIX Call Detail Rec ord ing  Pac kag e, 585-305-506, for 
instruc tions on c ompleting  this p ag e of the form. 
F8
F9
RETU RN
RETU RN
F6
F6 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-10 Setting Up PC2AUDIX Interface in a New Work Area 
3
6. To use the automatic  mod em setup , enter an Initialization String of up  to 40 
c harac ters; the d efault is a null string . Sp ac es are leg al in Hayes 
initialization string s. You c annot use automatic  mod em setup with the 
Luc ent Tec hnolog ies 7400B d ata mod ule. The get_cdr
 c ommand  uses 
this initialization string  when the -I
 op tion is sp ec ified .
7.  When you have c orrec tly set all values for Call Detail Rec ord ing , p ress   
(CHANGE/RUN) to save your c hang es. 
8. Press   (ROOT FORM) to return to the PC2AUDIX Root Menu. 
9. At the PC2AUDIX Root Menu, selec t op tion 9) 
EXIT to MS-DOS. 
10. At the DOS promp t, enter cd \
 to return to the root d irec tory (C:\> ) on your 
PC .
If you have the Call Detail Rec ord ing  op tion installed  on more than one AUDIX 
system in an AUDIX network, rep eat this task for eac h AUDIX system with CDR.
F8
F9 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-11 Modifying PC2AUDIX Setup Parameters 
3
Modifying PC2AUDIX Setup 
Parameters
Perform the following  step s to c hang e the PC2AUDIX Setup  Parameters. 
1. At the DOS promp t C> , enter cd 
machine_name to c hang e to the 
sub d irec tory for this voic e mail system. 
2. Enter pc2audix
 to c all the PC2AUDIX software. 
3. In the PC2AUDIX Root Menu, selec t op tion 8
 (Setup  Parameters). 
4. Enter any c hang es to the data field s on p ag e 1, p ag e 2, and /or p ag e 3. 
5. Press   (CHANGE/RUN) to save the c hang es.
6. Press   (ROOT FORM) to return to the PC2AUDIX Root Menu. 
7. Select 9) EXIT to MS-DOS. 
8. At the DOS promp t, enter cd \
 to return to the root d irec tory (C:\).
If you need  to make c hang es for other voic e mail systems in your network, rep eat 
this task for eac h system. 
Setting Up PC2AUDIX Interface in an 
Existing Work Area
Follow the instruc tions in this sec tion eac h time you set up  PC2AUDIX in an 
existing  work area on your PC. If you are up grad ing  from a p revious version of 
the ADAP software, you c an save any data that you had  retrieved  using the 
p revious version. 
1. At the DOS promp t C> , enter cd 
machine_name to c hang e to the 
sub d irec tory where your d atab ase struc tures and text files resid e. These 
are the d atab ase struc tures and  text files you want to up g rad e to the new 
version of the PC2AUDIX software. 
2. Enter pc2audix
 to c all the PC2AUDIX software. 
The PC2AUDIX Root Menu ap p ears.
3. Selec t op tion 8 from the PC2AUDIX Root Menu to disp lay the PC2AUDIX 
Setup  Parameters sc reen. 
4. In the PC2AUDIX Setup  Parameters sc reen, c hang e the AUDIX software 
version to D-r3.2. If this field  is set inc orrec tly, the software d oes not 
func tion p rop erly.
5. Press   (CHANGE/RUN) to save the c hang es. ADAP tries to log  into the 
voic e mail system to verify the switc h c onnec tion type, then log s out ag ain. 
6. Press   (ROOT FORM) to return to the PC2AUDIX Root Menu. 
F8
F9
F8
F9 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-12 Starting the PC2AUDIX Interface 
3
Starting the PC2AUDIX Interface
The following steps desc ribe how to start PC2AUDIX. 
1. At the DOS C>  p romp t, enter cd 
machine_name where machine_name 
is the name of the sub d irec tory you set up to rep resent the voic e mail 
system. You run PC2AUDIX from this sub direc tory. 
2. Enter pc2audix
 at the DOS p romp t. 
The PC2AUDIX Root Menu ap p ears.
3. Selec t op tions from the PC2AUDIX Root Menu as d esc rib ed  in the next 
sec tion.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-13 PC2AUDIX Root Menu Options 
3
PC2AUDIX Root Menu Options
The PC2AUDIX Root Menu p rovid es ac c ess to all PC2AUDIX func tions. These 
op tions are as follows: 
Menu Option Menu/Screen it Accesses For More Info.
0) Run Sc hed uled  
Eve n t s  Sc hed ule Mod e sc reen, whic h 
must d isp lay b efore sc hed uled  
events b egin and  d uring  
sc heduled event execution.Chap ter 8, 
Sc hed uling  
PC2AUDIX Data 
Retr i ev al
1) Data Retrieval Data Retrieval Menu, used  to 
retrieve and  verify the PC2AUDIX 
d ata needed  b efore g enerating  
traffic and billing reports or 
p erforming  d ata searc hes. Chap ter 4, 
PC2AUDIX Data 
Retr i ev al
2) Traffic  Rep orts Traffic  Rep orts Menu, used  to 
g enerate rep orts from traffic  and  
sub sc rib er information p reviously 
retrieved  to the PC (exc lud ing  
system attend ant rep orts).Chap ter 5, 
PC 2 A U D I X 
Traffic  Rep orts
3) Customer Billing Customer Billing  Menu, used  to 
d efine c ustomer billing  c riteria and  
to generate billing reports from 
retrieved  sub sc riber information.Chap ter 6, 
PC2AUDIX Billing  
Rep or ts 
4 )  Sit e  Sp e c i f i c  
DataNon-AUDIX Data Field  
Sp ec ific ation Menu, used  to:
1) enter d ata into non-AUDIX field s 
in sub sc rib er rec ord s on the PC
2) searc h for sub sc rib ers with 
sp ecific data in sp ecified  field s
3) list all sub sc rib ers;
4) list sub sc rib ers with specific  
data in specified fields
5) mod ify names and  extensions 
d irec tly in the DEFINITY AUDIX or 
R1 AUDIX d atabase.Chap ter 9, 
PC 2 AU D I X Sit e  
Sp ec ific  Data
5) Sc hed ule Ed itor Sc hed uling  Menu, used  to 
sc hed ule data retrieval and  
d atab ase verific ation, exec uted  
automatic ally from a q ueue at 
sp ec ified  times.Chap ter 8, 
Sc hed uling  
PC2AUDIX Data 
Retr i ev al 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-14 PC2AUDIX Root Menu Options 
3
6) Searc hes Searc hes Menu, used  to searc h for 
and  list:
1) sub sc rib ers with system usag e 
over or und er a sp ec ified  amount
2) sub sc rib ers with b ills over a 
sp ec ified  amount
3) sub scrib ers with mailb ox sp ac e 
over a sp ec ified  threshold .Chap ter 7, 
PC 2 A U D I X 
Datab ase 
Searc hes
7) Data 
Manag ementData Manag ement Op tions Menu, 
used  to p erform the following  on 
the fixed  d isk of your PC: 
1) b ac k up  selec ted  traffic  and  
sub sc rib er d ata to a d iskette
2) d elete selec ted  d ata
3) restore selec ted  d ata from a 
d iskette.Chap ter 10, 
PC 2 A U D I X 
Datab ase 
Manag ement 
Tools
8) Setup  
ParametersPC 2 A U D I X Se t u p  Pa r a m e t e r s  
Menu, used to:
1) d efine the c onnec tion b etween 
the PC and the voic e mail system
2) enab le the g rap hic al outp ut 
op tion
3) d efine the c onnec tion to the R1 
AUDIX system for the optional Call 
Detail Rec ord ing  (CDR) feature.Described 
p reviously in this 
c hap ter.
9 )  EXI T t o  M S-D O S  Exi t s  yo u  f r o m  PC 2 A U D I X t o  D O S 
and  terminates the DEFINITY 
AU D I X o r  A U D I X s ys t e m  
c onnec tion, if any. Use this 
selec tion to end a PC2AUDIX 
interfac e session. N/A
NOTE:
To exec ute a DOS c ommand from the PC2AUDIX Root 
Menu without q uitting  the PC2AUDIX interfac e, p ress 
, p ress   for susp end , and  typ e the exc lamation 
mark c harac ter (!) followed  b y a c ommand . To return to 
PC 2 A U D I X,  t y p e  resume
, and press the desired key 
from the PC2AUDIX Root Menu. 
Menu Option Menu/Screen it Accesses For More Info.
ESCs 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-15 Using On-line Help Files 
3
Using On-line Help Files
The PC2AUDIX help  files p rovid e d etailed  information ab out PC2AUDIX sc reens, 
field  d efinitions, func tion key d efinitions, and  error messag es. To d isp lay this 
information at any time, p ress   (HELP). Information ab out the c urrent sc reen 
ap p ears. The help  sc reens have several func tion keys that let you p rint the 
sc reen, p ag e forward  or b ac kward , ac c ess general information on op erating  
help , and  exiting  help .
You can print a copy of the complete on-line help files to retain as a reference: 
1. At the C>  p romp t, enter audhelp printdoc >
myfile where myfile is a file 
name of your c hoosing  that d oes not resid e alread y on your fixed  d isk. 
This c op ies a formatted  ASCII version of the PC2AUDIX help  information 
to a file named  
myfile on your fixed  d isk. 
2. Print the file 
myfile as you would  any text file. 
You can also print the help files from PC2AUDIX by pressing   (HELP) and 
then pressing   (PRINT ALL). The printed help files are quite long. 
Directing PC2AUDIX Output
All sc reens that g enerate outp ut c ontain a “ Send  outp ut”  line that sp ec ifies an 
output d estination. The d efault d estination is set in the Setup  Parameters sc reen. 
If you d efine a p rinter typ e and  p ort, the d efault d estination is the sp ec ified  
p rinter. If you don’t d efine a p rinter, the outp ut is d isp layed  on the sc reen b y 
d efault. 
Redirecting Output to the Screen
To d isp lay outp ut on the sc reen, p ress   while the c ursor is in the destination 
field , or b lank out the p rinter variable. The outp ut d isp lays on your PC sc reen. 
By send ing  rep orts to the PC sc reen, you c an p review them and  op tionally send  
a c op y to the p rinter. You c an p rint from the PC sc reen if a p rinter is d efined  on 
the Setup  Parameters sc reen and  you overrid e the d efault manually for ind ivid ual 
reports you produce. 
When you d isp lay a rep ort on the sc reen, you c an sc roll throug h the d isplayed  
rep ort using  func tion keys d efined  at the b ottom of the sc reen. You c an also use 
func tion keys to p rint all or p art of the d ata you are viewing. 
F1 0
F1 0
F6
Ctrl-y 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-16 Interrupting the PC2AUDIX Interface 
3
Redirecting Output to a File
For eac h sc reen rep ort you g enerate, you c an overrid e the d efault and  send  the 
output to a file on your PC b y entering  a file name; the output is stored  in a file 
with that name. The file c ontains all the c ontrol c harac ters need ed for printing , so 
that you c an later generate a p rintout b y send ing  the file to the p rinter. 
Using Graphical Output
You can graphic ally format for PC2AUDIX traffic reports (such as bar charts and 
line c harts) if you have the Stella Business Grap hic s p ac kag e on your PC and  
you so id entified  it in the PC2AUDIX Setup  Parameters sc reen. If the g rap hic s 
software is not p resent, the d ata is presented  in tab le format. When g rap hic al 
output is availab le, sc reens with g rap hic  outp ut c ap ab ility promp t you to sp ec ify 
if you want outp ut d isp layed  g rap hic ally for the rep ort. 
Interrupting the PC2AUDIX Interface
Dep end ing  on the state of PC2AUDIX, there are two ways to interrup t PC2AUDIX. 
Only use these tec hniq ues if you 
must gain c ontrol q uic kly. It is safer to allow 
normal p rog ram op eration. 
nIf PC2AUDIX is retrieving d ata from the voic e mail system, halt the d ata 
retrieval b y typ ing    (hold  down the   key and  the   key at the 
same time). 
nIf PC2AUDIX is not retrieving data, press the   key to return to the 
PC2AUDIX Root Menu, then typ e A
. At the Root Menu, you c an selec t 
op tion 9
 to terminate PC2AUDIX. You can select exit PC2AUDIX 
temp orarily from the Root Menu without breaking  the c onnec tion to the 
voic e mail system b y p ressing  the exc lamation p oint (! ) key. 
To exec ute a DOS c ommand  from the PC2AUDIX Root Menu p ress  , 
p ress   for susp end , and  typ e the exc lamation mark c harac ter (! ) 
followed  b y a c ommand . To return to PC2AUDIX, typ e resume
, and  press 
the d esired key from the PC2AUDIX Root Menu. 
If you ac c id entally p ress the   key, typ e I
 to ig nore the esc ap e 
c ommand  and  return to the p roc ed ure that was exec uting . 
While the field  ed it mod e is ac tive on any of the forms, the   key has no effec t. 
(Field  ed it mod e is ac tive when the c ursor is insid e an inverse vid eo field  on the 
sc reen.) Use one of the sc reen exit choic es —   (ROOT FORM) or   (PREV 
FORM) — to exit while the field  ed it mode is ac tive. 
Do not use the   key ind isc riminately, b ec ause it usually leaves temp orary files 
in the work area. 
Ctrl-cCONTROLC
ESC
ESC
s
ESC
ESC
F9F7
ESC 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-17 Managing PC2AUDIX Data 
3
Managing PC2AUDIX Data 
Now that you have PC2AUDIX up  and  running and  are familiar with its basic  
op eration and  c ap ab ilities, let’s d isc uss how you mig ht use this tool in your 
org anization. 
In time, your PC2AUDIX ac tivities should  b e fairly c yc lic al in nature. First you 
retrieve the d ata, then you g enerate rep orts, then you d elete old  d ata or arc hive it 
on a d iskette. For b est results, these tasks should  b ec ome p art of your reg ular 
system ad ministration routine that you p erform at the same time eac h week and  
month, dep end ing  on the ac tivity. 
Scheduling PC2AUDIX Processes
After some trial and error, you c an estab lish a sc hed ule for p erforming  
PC2AUDIX tasks. For examp le, if you p lan to use the b illing rep orts, you need  to 
estab lish a sc hed ule for reg ularly retrieving  b illing  d ata from the voic e mail 
d atab ase and  then running  the b illing  rep orts at the same time eac h month. The 
same is true for traffic  rep orts, where you need  the same typ es of d ata eac h week 
or month to g enerate rep orts for meaning ful and  ac c urate c omp arisons from one 
reporting period to another. 
NOTE:
The voic e mail system d oes not store traffic  and  sub sc rib er d ata 
ind efinitely. You must retrieve d ata from the voic e mail d atabase in a timely 
fashion, b efore it is d eleted  b y aud its that are run weekly b y the voic e mail 
system. Chap ter 4, PC2AUDIX Data Retrieval
, tells you how long  the voice 
mail system retains the d ifferent typ es of retrievab le data. 
Sinc e retrieving  d ata c an b e a leng thy p roc ess that ties up  your PC, you c an use 
the PC2AUDIX sc hed uling  op tion to p erform d ata retrieval d uring  off-hours. This 
frees up  your PC for other duties during  the workd ay, and  automates essential 
rec urring  ac tivities. Refer to Chap ter 8, Sc hed uling  PC2AUDIX Data Retrieval
, 
for information ab out the sc hed uling  op tion. 
Deleting PC2AUDIX Data
Rememb er that your PC d oes not have infinite storag e sp ac e. You must 
p eriodic ally d elete retrieved  d ata that you no long er need . Chap ter 10, 
PC2AUDIX Datab ase Manag ement Tools, describes how to manage data on 
your PC, suc h as b ac king  up , d eleting, and  restoring  d ata.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-18 Managing PC2AUDIX Data 
3
Generating PC2AUDIX Reports
The next seven c hap ters d esc rib e eac h of PC2AUDIX func tions in d etail and  
p rovid e tip s on how you mig ht use them in your org anization. These c hap ters are 
org anized  ac c ord ing  to the PC2AUDIX Root Menu. 
nChapter 4, PC2AUDIX Data Retrieval 
nChapter 5, PC2AUDIX Traffic  Rep orts 
nChapter 6, PC2AUDIX Billing  Rep orts
nChapter 7, PC2AUDIX Datab ase Searc hes
nChapter 8, Sc hed uling  PC2AUDIX Data Retrieval
nC h a p t e r  9 ,  PC 2 AU D I X Sit e  Sp e c i f ic  D a t a 
nChapter 10, PC2AUDIX Datab ase Manag ement Tools