Lucent Technologies Audix Administration And Data Acquisition Guide

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-35 Traffic Data Reports 
5
To display the Daily Subscriber Statistics Report:
 
1. At the View AUDIX Traffic  Data menu, selec t C) Daily Sub sc rib er Statistic s. 
The first p ag e of the rep ort ap p ears with d ata for the first sub sc riber 
alphab etic ally on the latest d ate for whic h d aily sub sc rib er traffic  d ata 
exists on the PC. 
2. Press   (NEXT PAGE) to d isp lay the sec ond p ag e of information.
F3 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-36 Traffic Data Reports 
5
3. Press   (NEXT PAGE) ag ain to d isp lay the third  p age of information.
4. Press   (NEXT PAGE) ag ain to red isp lay the first p ag e of the rep ort. 
5. Enter the name or extension of the sub sc rib er you want to d isp lay, and  
p ress   (CHANGE/RUN).
Daily traffic  d ata is d isp layed  for the sp ec ified  sub sc rib er. You c an then 
selec t any of the p revious op tions or c hoose from the following  ad d itional 
op tions: 
nPress   (NEXT PAGE) to d isp lay the next sub sc rib er. 
nPress   (NX MTCH) to d isp lay the next seq uential rec ord  in the file 
with the same name. 
nPress   (PRINT) to p rint the subsc rib er rec ord  on your p rinter. 
nPress   (PREV REC) to d isp lay the p revious seq uential rec ord  in 
the file. If the Name field  is highlig hted , the p revious name ap p ears; 
if the Extension field  is hig hlig hted , the p revious extension ap p ears. 
View Monthly Subscriber Statistics
The Monthly Sub sc rib er Statistic s Report d isp lays download ed sub sc rib er traffic  
d ata in the same format as the DEFINITY AUDIX List Measurements Subsc rib er 
Month sc reen or the R1 AUDIX traffic  : sub sc rib er : month sc reen. You must 
first 
retrieve Daily Subsc rib er Traffic  Data for this rep ort, using PC2AUDIX. 
This rep ort inc lud es the same typ es of information as the Daily Sub sc rib er 
Statistic s Rep ort exc ep t information is shown for an entire month instead  of one 
day. 
F3
F3
F8
F3
F4
F5
F6 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-37 Traffic Data Reports 
5
To display the Monthly Subscriber Statistics Report:
 
1. At the View AUDIX Traffic Data menu, select E) Monthly Subscriber 
St a t i st ic s .  
The first p ag e of the rep ort disp lays d ata for the first sub sc rib er 
alphab etic ally in the latest month for whic h monthly sub sc rib er traffic  d ata 
exists on the PC.     
2. Press   (NEXT PAGE) to d isp lay the sec ond p ag e of information.
F3 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-38 Traffic Data Reports 
5
3. Press   (NEXT PAGE) ag ain to d isp lay the third  p age.
4. Press   (NEXT PAGE) ag ain to red isp lay the first p ag e of the rep ort. 
5. Enter the name or extension of the sub sc rib er you want to d isp lay, and  
p ress   (CHANGE/RUN)
Monthly traffic data appears for the specified subscriber. You then can 
selec t any of the p revious op tions or c hoose from the following  ad d itional 
op tions: 
nPress   (NEXT PAGE) to d isp lay ad d itional pag es for the 
displayed subscriber. 
nPress   (NX MTCH) to d isp lay the next seq uential rec ord  in the file 
with the same name. 
nPress   (PRINT) to p rint the subsc rib er rec ord  on your p rinter. 
nPress   (PREV REC) to d isp lay the p revious seq uential rec ord  in 
the file. If the name field  is hig hlig hted , the p revious name ap p ears; 
if the extension field  is hig hlig hted , the p revious extension ap p ears. 
F3
F3
F8
F3
F4
F5
F6 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-39 Remote Traffic Report 
5
Remote Traffic Report
This rep ort d isp lays the d aily c onnec t time (loc al and  remote usag e, loc al 
messag es sent, and  remote messages rec eived ) b etween a voic e mail system 
and  a spec ified  remote system using  AMIS Analog  Networking or d ig ital AUDIX 
networking  for eac h sp ec ified d ay in a rang e of d ays (up  to 40 d ays). You must 
first retrieve Daily System Traffic  Data for the sp ec ified d ates on this rep ort, using  
PC 2 A U D I X.  
This rep ort lets you see the ac tivity b etween your voic e mail system and  the 
remote systems when using  AMIS Analog  Networking  or an AUDIX network. If 
traffic  is heavy, you mig ht want to examine how often messag es are exc hang ed  
and  inc rease the freq uenc y ac c ording ly. Conversely, if traffic  is lig ht, you may 
want to red uc e the freq uenc y of transmissions, or only allow transmissions d uring  
reduced-cost hours. 
The following is an examp le of the Remote Traffic  Rep ort in tab le format:  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-40 Remote Traffic Report 
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Data field s in this rep ort p rovide the following information: 
To display the Remote Traffic Report:
 
1. At the AUDIX Traffic  Rep orts menu, selec t 7) Remote Traffic  p er Day for a 
Pe r io d .  
The following sc reen appears: 
USAGE TO  Total c onnec t time initiated  from the local system to the remote 
system in CCS (hund red  c all sec ond s—total sec ond s d ivid ed  
b y 100). 
USAGE FROM Total c onnec t time initiated  from the remote system to the loc al 
system in CCS (hund red  c all sec ond s—total sec ond s d ivid ed  
b y 100).
MSGS SENT Total numb er of messag es sent from the loc al system to the 
remote system. 
MSGS RECEIVED Total numb er of messag es received  b y the local system from 
the remote system. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-41 Daily System Attendant Traffic Report 
5
Defaults are as follows: 
nRep ort Starting  Date is the latest Mond ay for whic h five d ays of 
traffic  d ata exists on the PC, and  the Rep ort End ing  Date is the 
latest d ate for whic h d aily system traffic  d ata exists on the PC. You 
c an c hang e these d ates to any d ates in a 40-d ay p eriod  for whic h 
d aily system traffic  d ata exists on the PC. 
n“ Send  output to d evic e”  is the p rinter d efined  in the PC2AUDIX 
Setup  Parameters. You c an d isp lay the rep ort on the PC sc reen by 
b lanking  out the field, or c opy the rep ort to a file b y entering a file 
name. If you d id  not d efine a p rinter in PC2AUDIX Setup 
Parameters, this field  is blank by default and  the rep ort ap pears on 
the PC sc reen. 
2. If you wish, c hang e the d efault outp ut d evic e. Otherwise PC2AUDIX 
retrieves the d efault-sp ec ified  information. 
3. Press   (CHANGE/RUN) to generate the rep ort. 
4. If you have Stella Business Grap hic s installed on your PC, the p romp t “ Do 
you want to see the g rap hic al view of this d ata?”  ap p ears. Enter y
 to 
inc lud e g rap hic al outp ut or n
 to d isp lay the rep ort in tab le format only. 
5. The rep ort ap p ears as a tab le with rep ort field s shown horizontally ac ross 
the page and days listed vertically down the page. If you have graphical 
output c ap ab ility and  entered  y
 in the p revious step , a c hart also is 
inc lud ed  with the outp ut. 
Daily System Attendant Traffic Report
This rep ort d isp lays the c all answer traffic  for eac h automated  attend ant (and  its 
sub attend ants) for one d ay. No data c ollec tion is req uired  p rior to running this 
rep ort; the PC c alls the voic e mail system to g ather ap p rop riate d ata when this 
rep ort is run. 
This rep ort lets you see how your attend ants are b eing  used . When you first set 
up  an attend ant, you c hoose the ord ering  of the op tions b ased  on whic h op tions 
you exp ec t to be used  most frequently, so that the first c hoic e is exp ec ted  to b e 
used  more than the sec ond c hoic e and  so on in d esc end ing  ord er. If menu 
op tions are sec ond ary attend ants, this rep ort tells you if you were c orrec t, or if 
you need  to rearrang e the op tions. If op tions are not sec ond ary attend ants, 
similar information c an b e ob tained  from c all d etail rec ording  (CDR) rec ord s. 
F8 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-42 Daily System Attendant Traffic Report 
5
The following is an examp le of the Daily System Attendant Traffic  Rep ort in tab le 
format: 
Data field s in this rep ort p rovide the following information: 
PRIME Total numb er of c alls p lac ed  d uring p rime time hours. 
NON-PRIME Total numb er of c alls p lac ed  d uring non-p rime time hours. 
TOTAL CALLS Total numb er of c alls p lac ed  d uring all hours. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-43 Daily System Attendant Traffic Report 
5
To display the Daily System Attendant Traffic Report:
 
1. At the AUDIX Traffic  Rep orts menu, selec t 8) System Attendant Traffic  for a 
Day.
The following sc reen appears: 
Defaults are as follows: 
nRep ort Date is seven days prior to the c urrent d ay. You c an c hang e 
this date to any d ate for whic h traffic  d ata still exists in the voic e 
mail database. 
n“ Send  output to d evic e”  is the p rinter d efined  in the PC2AUDIX 
Setup  Parameters. You c an d isp lay the rep ort on the PC sc reen by 
b lanking  out the field, or c opy the rep ort to a file b y entering a file 
name. If you d id  not d efine a p rinter in PC2AUDIX Setup 
Parameters, this field  is blank by default and  the rep ort ap pears on 
the PC sc reen. 
2. Enter the extension of the automated  attend ant to rep ort on.
3. If you wish, c hang e any or all of the d efault rep ort d ata. Otherwise 
PC2AUDIX retrieves the d efault-sp ec ified  information. 
4. Press   (CHANGE/RUN) to beg in exec ution. 
5. If you have Stella Business Grap hic s installed on your PC, the p romp t “ Do 
you want to see the g rap hic al view of this d ata?”  ap p ears. Enter y
 to 
inc lud e g rap hic al outp ut or n
 to d isp lay the rep ort in tab le format only. 
6. The rep ort ap p ears as a tab le with rep ort field s shown horizontally ac ross 
the p ag e and  attend ants listed  vertic ally d own the p ag e. If you have 
g rap hic al outp ut c ap ab ility and  entered  y
 in the previous step , a c hart also 
is inc lud ed  with the outp ut. If a system attend ant uses an extension whic h 
is rec og nized  as a valid  extension on the switc h b ut is not an AUDIX 
sub sc rib er, the messag e not an AUDIX subscriber
 prints in place of 
the traffic  statistic s for that extension. 
F8 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-44 Monthly System Attendant Traffic Report 
5
Monthly System Attendant Traffic 
Report
This rep ort d isp lays the c all answer traffic  for eac h automated  attend ant (and  its 
sub attend ants) for a month. No d ata c ollec tion is required  p rior to running  this 
rep ort; the PC c alls the voic e mail system to g ather ap p rop riate d ata when this 
rep ort is run. This rep ort inc lud es the same typ es of information as the Daily 
System Attend ant Traffic  Report exc ep t information is shown for an entire month 
instead  of for a sp ec ific  d ay. 
The following is an examp le of the Monthly System Attend ant Traffic  Rep ort in 
tab le format: 
Data field s in this rep ort p rovide the following information : 
PRIME Total numb er of c alls p lac ed  d uring p rime time hours. 
NON-PRIME Total numb er of c alls p lac ed  d uring non-p rime time hours. 
TOTAL CALLS Total numb er of c alls p lac ed  d uring all hours.