Vodavi Infinite Dvx I, Dvx Ii Hybrid Key Telephone Systems Installation Manual

							frlfinite DVX1aadDV2Lu 
[email protected] Rcy Telephone Svatems KEY STATION FEATURE DESCRIPTION 
unanswered call will be placed in this table 
at the time the system has determined that 
the caIl has been abandoned. 
This table may be administered from ap- 
propriately privileged phones so that the 
unanswered calls may be reviewed and 
handled by the customer. 
300.79 xDLE8PEmERMODE 
This feature allows the system to determine 
whether the first digit dialed is heard over the 
digital termIna.l speaker. This feature is allowed 
or denied on a system-wide basis in program- 
ming. 
300.80 XNCOMXNG CO LINES OFF-NET 
FORWARD m SPEED DIAL) 
Allows the first attendant to forward incoming 
CO calls to an off-net location. The attendant 
can forward a group of CO lines or all CO lk4es 
to a off-net location. The attendant must have 
a direct appearance of the CO line[s) to be 
forwarded. Off-net fonvarding is accomplished 
via use of a speed dial bin- 
300.81 XNTERCOMCAURUG 
The system’s architecture allows non-blocking 
of intercom calls. A station is reached on inter- 
com by dialing the associated three-digit num- 
ber. 
300.82 INTERCOM SIGNATJIVG SEW 
Users can control the method by which they 
receive intercom calls and signals. Aconvenient 
intercom signal switch is located on each Digi- 
talTcrminal for easy selection. The choims am: 
l Handsfree (HF)(leftposition). 7he station 
user, upon hearing a tone burst and 
voice announcement over the speaker, 
can reply hand&me. 
l Rivacy (Wl(center position). The station 
user receives a burst of tone and 
a voice 
announcement over his/her speaker. 
The microphone is deactivated for pri- 
vacy. The called party must lift the hand- 
set or press the MUTEI button to answer 
the call. 
l Tone Ringing [TN)(right position). A 
standard tone rmg notifies the party of 
an incoming intercom call. The called 
party answers by lifting the handset or 
moving the switch to the handsfree (HF) 
position orpressingtheON/OFFbutton. 300.83 KEYSET SEL3E TEST 
The infinite Digital Key Telephone System con- 
tains a test mode feature that supports the 
ornine testing of digital terminals and DSS con- 
soles. The term offline means that the unit 
under test is disconnected from the system 
during the test operation. Digital terminals not 
under test continue to operate in the normal 
manner. Tests are provided to verify the keyset 
and DSS LED, LCD. and keypad button opera- 
iiOnS* 
SOCkEM LAST NulldBER REDIAL [LNR) 
Pen-nits the automatic redialing of the last tele- 
phone number dialed on an outside line. Up to 
32 digits can be stored. Outside line selection 
of the same tie used is aujomatic. 
300.85 LCD XNTERACTXVE DXSPLAY 
The 33-button Executive Digital Terminal pro- 
vides the user with visual indication of call 
status, Calls to and f?om other extensions, 
number dialed. line used and camp-on are 
some of the features &splayed. 
SOO.S6 LEAST COST ROUTLNG &CR) 
Allows the system to automaticahy select the 
least costly route available according to the 
number dialed, the time of day/day ofweek, the 
class of service (COS) assigned to the sta- 
tion/trunk group priori@ level assigned. 
k 
smgit Table 
This table is divided into 2 sections: “Lead- 
ing 1” (” 1” fs dialed before the number) and 
“Non Leading 3” (no “1” is dialed before the 
number). This g&s the system the ability 
to handle c&l routing in areas that require 
a ” 1” before a long distauce number as well 
as in areas that do not require the “1”. 
B. 6-Digit Table (053~~ Codu3) 
The 6-Digit Table can include 20 office code 
maps. Each map can be programmed to 
route up to 800 of&e codes to one of the 
16 possible route lists. Each map must be 
associated with a specific area code in the 
3-Digit Table. Several dif5zrent office code 
maps can be used with the same area code 
to provide additional routing flexibility. 
C. Route L&t Tables 
Up to 16 djfferent routes can be pro- 
grammed. J3aeh route can contain up to 
four route lists - one for each of the 4 time 
periods. Up to seven CO line groups (rout- 
ing choices] and their corresponding In- 
x5sue 1, January 1993 
300-21  
						

							in@xite DVX ’ and DVX I1 
BEG STATION F&%TURE DE!XRKPMON 
Digital Key Telephone systems 
sex-t/Delete Tables may be programmed 
300.87 IsXUXU, NIlMBER/NAblE TRANSLA- 
within each route list. 
TION TABLE: 
D. Insert/Delete Tables 
There are 20 Insert/Delete Tables. Up to 
20-digits, inchrding pauses. can he in- 
serted and up to 1Sdigits deleted. Digits 
can be inserted before or after the number 
dialed, but can be deleted only from the 
beginning of a number diaied. 
E. Weekly Time Tables 
The least costlyroute for a particular dialed 
number may be different at d&rent times 
ofthedayandondif%erentdaysoftheweek. 
To accommodate this situation, there are 
two Trme-of-Day tables: a Daily Start Time 
Table and a Weekly Schedule Table. 
The Week@ Time table determines which 
one of the four Routes L.CR should use 
based on the Time-of-Day and Day-of-the- 
Week. An administer-able table provid& a local trans- 
lation from a received calling number to a name. 
This table can be administered 
by the customer 
from the attendant consoIe location. This table 
is also shared by the ICLJD features. In eases of 
confkt between the name delivered from the 
CO and that in the local translation table. the 
local translation table shall rule. 100 entries 
are provided in this table for the ti@ni& DVX ’ 
system, and 200 entries are provided for the 
in&&e DVX ’ system. 
F. DaiIy Start ‘Nme Tables 
The Daily Start Time tables allow the user 
to match the Time Periods discount struc- 
ture to the carriers rate schedule. 
Gw Exception Tables 
This table is used to route operator as- 
sisted calls and any other calls which 
would use a one- or two-digit number 
rather than a three-digit area code. 
& Default LCR Data Base 
In an efYort to de 
crease installation and set 
up time usually assodated with LCR a 
default LCR database. has been incorpo- 
rated. The default LCR database will pro- 
vide basic routing for all local and hmg 
distance dialing. 
1. 
- LCR Routing for Toll Information 
This feature adds provisions to the LCRcall 
processing which wilI allow common call 
routing for a.U toll tiormaffon c&Is. 
l-(XXX)555-1212, (XXXJ555-1212, l-555- 
1212 and 5551212 calls will all be inter- 
cepted and sent to a selected route in the 
Route List Table. Numbers dfaled will be 
integrated and ifit is determined to bea toll 
information ca.Il. either preceded with an 
area code or without or with a leading digit 
1 or not. the CdlI will be sent to the route 
designated in prom. 
300.88 LOOP BUTTON CO LINB ACCESS 
A station not having a direct appearance for a 
CO line will receive inconling CO calls and 
transferred CO calls under the loop button. 
Only one call 
at a time can be connected to a 
keyset on the loop button. If more than one loop 
button is on a key set, the loop buttons may be 
conferem& together. If all programmed Loop 
buttons on a keyset are busy or have a CO call 
on hold, the party attempting to iransfer a CO 
line to that station will receive busy tone and 
cannot txansfer the call to that station. If a 
transfer 
is attempted, the CO line will recall the 
in.iiIator immediately. 
CO lines are also presented to a Loop when 
dialing out using LCR orwhen using speed dial 
to dial out and the line chosen does not appear 
on the key station. 
300.89 MEET ME PAGE 
Users may 
answer a page call from any phone 
in the system by dialing a special code. The 
party who 
initiated the page must remain off- 
hook. 
300.90 MESSAGE WARING 
Stations that are busy, unattended, or in DND 
can be Eft a message indication by other sta- 
tions in the system. Up to five messages can be 
left at one keyset. Upon return to the station. 
the user can press the fIasbing MSG WAIT 
b.utton to ring each psrty in sequential order. 
300.81 -GE WAtTXNG REMINDER 
TONE 
A key station with a message waiting can be 
reminded at a programmed timed 
intend with 
a tone. 
300.92 -GES - PERSONALIZED 
Each station (Key and SLq can select a pre-as- 
signed message to be displayed on the LCD of 
the digital key tmmfnd calling that station. 
300-22 Lsue 1, JaIUmly 1993  
						

							i@ite DVX’andDVXn 
D&iti Kev Telephone Systems KEY STATION FEATURE DESCRIPTION 
There are ten possible messages which 
can be 
displayed: 
- OO= Clears Messages 
- 01= ON VACATION 
- 02=REruFzNAM 
-03=-PM 
- 04= RETURN TOMORROW 
- 05=RFXURNNEXTWEEK 
- 06=ONTRIP 
- O?= M MEETING 
- O8=AT HOME 
- 09=ON BREAK 
- lO=ATLUNCH 
k Date and Time Entry 
to Ptrs-d 
MC&S&g~[6) 
As an enhancement to the original person- 
alized message(s), staffon users can acti- 
vate certain messages that will allow the 
user to enter a spedtic ttme or a date of 
return.ThesemessageswUappearoneaU- 
ing stations display to alert tfiem of the 
desired party’s return lime or date. 
- 11= ON VACATION W MM/DD 
- 12= RETURN: Hfl:MM xm or MM/DD 
- 13= ON TRIP UNTIL: MM/DD 
- 34= MEE’I’lNG UNTIL: HH:MM xm 
- 15=ATHOMEuNTIL:HK:MMxtn 
- 16=ONBREAKLJWIL:HHMMxm 
- 17=ATLUNCHUN?ILzHH:MMxm 
B. Messages - 
Custom 
This feature allows the 
system adminislra- 
tor to enter up to ten custom messages for 
use by station users of the system. These 
messages maybe specified and customized 
by the customer on a system-wide basis. 
- c. PctaoMIized Message code on a Flex 
=Y 
This feature allows a key station user to 
progmm the personalized message code 
[633#] onto a flex button. This speeds ac- 
cess of the preselected messages. 
300.93 MUSIC 
ON HOLD 
A music source, when connected to the system, 
provides music to all lines on Hold, parked 
calls, transferred calls and calls waiting to be 
answered by Automatic Call Distribution (ACID) 
or Uniform Call Distribution [UCD). This fea- 
ture can be allowed or denied on a system-wide 
basis in programming. 
390.94 MUTE= 
Pressing the MUTE button while in the speak- 
erphone mode or using the handset will disable 
the microphone but not affect the speech com- 
mg over the speaker or handset. Pressing the 
ilhuninated MUTE button again will reactivate 
the microphone. 
900.96 NAME IN DISPLAY 
This feature allows every extension my or SLTI 
the capability to program tie users name, for 
that station. so that people using display tele- 
phones will see the name instead of the station 
number on their display. The name is pro- 
grammed at each station by the user and may 
be up to seven letters In length. 
300.96 NIGHT SERVICE FEATURE 
The Night Service feature will provide a means 
toputthesysteminnightmodefromanykeyset 
orremovethe system~omnightmodefromany 
keyset as long as the system was put in night 
mode by the night service feature flex button. If 
the system was placed in night mode by the 
attendant using her DND button or if the sys- 
tem was placed in night 
mode by the automatic 
schedule, the nQht setice flex button can not 
remove the system from night mode. 
300.97 NIGHT SERVICE 
MODE 
A. 
B. 
42, 
D. 
Antometic Night Mode Operation 
The inftzife Digital Key Telephone System 
can be programmed so that the system is 
automatically placed mto night mode. 
The Attendant(s) can ovenide the Auto- 
matic Night mode schedule simply by 
pressing the NIGHT, (DND) button. 
Ertcmal Night kIq$ng 
The system can be programmed so that CO 
lines marked for UNA will ring on the ex- 
ternal page speakers. 
Manllal operation 
The Attendant(s) can control the use of 
Night Mode manually 
by pressing the 
NIGHT (DND) button. An LED wiil indicate 
when the system is in Night Mode opera- 
tion. 
Night CIaas 
of SeAce (COS) 
The system allows ea& station to be as- 
signed a different COS for mght operation. 
The night COS goes into effect when the 
system is put into night mode manually or 
via the automatic schedule. Prevents the 
misuse of phones after hours. 
Issue 1. January lSQ3 300-23  
						

							iq#inite DVX * rind DVX’ 
m STATION FEATURE DESCRIPTION 
bigital Key Telephone Gystcms 
F,. Night Ringipg A88i@xrntnts 
EELCII CO line may be individually pro- 
grammed for Night ringing to other sta- 
tions, to Hunt groups, ACD 
groups. UCD 
groups. Voice Mail groups, or off-net via 
speed dial. When the system is placed into 
night mode. manually or automatically, 
ringing will follow the night ringing assign- 
ments for each CO line. 
F. 
Universal Night Answer [muA) 
incoming CO lines can be programmed for 
Universal Night Answer (UN& Stations 
which do not have access to a line during 
the day can answer that line while the 
System is in the Night Mode by dishrig a 
UNA code. 
G. 
Weekly Ntght Mode Schedule 
A programmableweekly nightmode sched- 
ule provides for 24 hour, 7 day a week 
automatic night mode operation. The sys- 
tern can be put into and out of night mode 
automatically on a daily basis. 
300.98 OFF EOOK 
VOICE OVER 
This feature allows users, off-hook on a call [CO 
or Intercom), to receive a voice atmouncernent 
through the handset receiver without jnter- 
rupting the &sling caU. Ihe Voice Over is 
muted so as not to ‘override” or “drown” out the 
existing conversation. The overridden party 
may then respond to the calhng party using 
CAMP-ON procedures to talk to the calling 
party or use Silent Text Messaging to reapond 
to the dling partyvia LCD displays. The calling 
loriginatin@ station and receiviug station 
MUST be a digital texmii&. The receiving sta- 
tion MUST also be programmed to receive 
OHVO calls. 
300.99 OFF-HOOK PREFERENCE 
k Auto Feature Access 
In addition to auto line access DigitalTer- 
rnhals have the ability to have their off- 
hook preference select a DSS or feature 
button upon going ofi-book or pressing the 
ON/OFF button. 
3. Auto Line Access 
Each station, key or SLT. may have their 
phone programmed to access a particular 
CO Line such as a private line or ahnefrom a Group of CO lines upon going off-hook. 
This is useful in Centrex or PBX apphca- 
tions when station users have dedicated 
lines. Outside line dial tone is received just 
by going off-hook, without the need to dial 
an access code. 
C. Hot I&e/Ring Down 
Electronic Dgitd Terminals may be pro- 
grammed to mediately call or ring down 
a particular station or outside number 
upon going off hook This is done by pro- 
gramming the stations Off-Hook prefer- 
ence to activate a DSS or Speed dial feature 
key. This feature can be overridden if the 
station user selects a CO line f?rst when 
going off-hook. 
D. Intercom&cuss ’ 
When off-hook preference is enabled. at a 
key station. that statton may still obtain 
intercom dial tone for accessing internal 
stations or other system features. Tlzis is 
done either by pressing an intercom button 
or diahng their own intercom station num- 
ber prior to going off-hook. 
E. User Programmable Preference 
Based on a station programmable option 
Digital Tern&&s may be given the ability 
to enable, disable or change their off-hook 
preference by diahng a code. This option 
can be denied in station prog * g on 
a per key station basis. 
300.100 OFF-HOOK SIGNALING 
If a station has been programmed to receive 
direct outside line ringing and is busy on an- 
other call, that station will receive muted ring 
to indicate another call is ringing in. Addition- 
al& CO calls may 
be “camped-on” to a busy 
station and receive muted ringing. 
300.101 OFF-PREMISE 
EXTENSIONS (OPX) 
The 
Off-Premise Extension Box (OPXJ provides 
one FCC registered 25OOQpe single line inter- 
face port. ‘Ibis enables the use of one Off-Prem- 
ise 2500 telephone set. A precise tone plan is 
provided to OPX stations. A 48v power supply 
is required when installing an OPX box. 
300.102 
ON-HOOK DIMZNG 
The Digital TerminaI user can place calls with- 
out Iiftlng the handset. If the speakerphone is 
disabled, the handset must be lifted to con- 
verse. 
300-24 
Issue 1, Januury 1993  
						

							iqfmite DVX * and DVX” 
Dig&d Ecy Telephone Systems KEY STATION FEATURE DESCBB’TION 
300.103 ON LINE PROGRAMMING 
Changes to the system database can be made 
without. interrupting normal system operation. 
Frm may be performed using a key 
station terminal connected to tbe system (Sta- 
tion 100) or via a external terminal either on- 
site or remotely. 
300.104 PAGE/REL&Y CONTROL 
The ttfinite Digital Key Telephone Systems offer 
relays that may be individuaIly 
programmed 
for: External Page, Loud Bell Control, CO Line 
ControI, Power Failure IYansfer, and Recorded 
Announcement uses. Up to four Relay/Sensor 
intdace modules may 
be installed on either 
system. Each 
relay/sensor interface module 
contains three independent relays and three 
sensing input circuits. In addition, each 4x8 
CO/Station Interface card of the DVX *I 
system 
contains a Relay Contact [for up to seven *on- 
board” relays) that may also be assigned to any 
of the functions mentioned above. 
300.105 PAGING 
A. ExtcnlalPaging 
There are four external paging zones 
avaiI- 
able in the DVX I and seven available in the 
DVX I1 systems. External Paging requires a 
three-digit dialing code. External paging 
requires an externally provided amplifier 
and paging system. One make and one 
break contact are provided with the page 
zone on the 4x8 Key Interface Board (Cm). 
Since no ‘on-board” relay contacts are 
available on the DVX ’ for external paging, 
the Relay/Sensor Interface module is used 
for this purpose. 
If the 4x8 SLT Iuterhce Board (CSB) in- 
stalled in the DVX ’ System, the 
r&y 
b contact used to provide external paging is 
provided using the Dual m/Talk-Page 
Module. 
B. 
Internal Paging 
There are four internal paging zones avail- 
able in the in&!nire Digital 
Key Telephone 
Systems. A 
station can be in any or all 
zones or in no zone at all. 
Stations not 
assigned to a page group can still make 
page announcements. if allowed in station 
Pmgramming. 
Stations can be assigned to 
a page group in order to receive pages but 
not allowed to make page announcements. c. PagLngAcccss Restriction 
Programming on a per-station basis. can 
deny any station the ability to make any 
type of page. 
300.106 PAUSE TIBKBR 
When dialing a speed number. a timed pause 
between digit sending can be placed in the 
number. The length of this pause can be pro- 
grammed in the 
system database. 
300.107 PERSONAL PARII 
Each digital terminal in the system can place 
a 
call into a personal park location and then later 
retrieve that call from the originating station. 
intercom calls and CO line calls can be placed 
into the stations’ personaI park location. Calls 
parked in a personal pa& location are subject 
to the ‘system” catI park recall timer. A station 
retrieving a personal parked CO call must have 
either a direct CO line appearan 
ce or an avail- 
able loop button to retieve the parked call. 
300.108 PBX DI&ING CODBS 
The System will allow five one or two-digit ac- 
cess codes to be entered into memory. When 
one of these codes is dialed, this signals the 
KSU that toll restxiction is to be applied at the 
next dialed digits after the code. If one of these 
codes is not dialed. toll restriction does not 
apply. This allows the dialing of P3X 
extensions 
100, 110, 111, etc. This functions on lines 
marked as PBX type lines in progra 
3s 
300.109 POOL BUTTON OPBBATION 
The Pool Group Key is used primarily to access 
CO lines that do not appear on a station so that 
outgoing calls may be made. Pooled group keys 
are associated to CO line groups and may be 
programmed for 
use on any of the flexible line 
buttons. CO lines are accessed in descending 
order of priority starting with the highest 
num- 
bered 
available (not busy) CO line in a CO hne 
group- 
Stations may have as many POOL 
buttons as 
their are CO line groups. Multiple POOL but- 
tons for the same group are also allowed. 
Issue 1, Jan- lQ93 
303-25  
						

							KEY STATION FEATURE DESCRIP’IXGN iqfinite DVX’ and DVX” 
D&&al Key Telephone SysWns 
300.110 PREF’EFtRED LINE ANSWER 
A st,ation with Preferred Line Answer can an- 
swer any assigned outside, transferred, or re- 
calling line. or queue callbacks by lifting the 
handset or pressing the ON/OFF button. The 
station MUST be physically ringing, to function 
properly. 
300.111 PRIVACYRELEASE 
Privacy is insured on all communkations in the 
system. If desired, the customer may elect to 
disable the Automatic Privacy feature. Thus 
aIlowing another station to join in on existing 
CO Line conversations. 
A Per CO Une Option 
This feature allows each CO line to be 
individually programmed for privacy. This 
feature is useful for maintaining security 
on such lines as Data lines, Private lines, 
or special circuits requiring privacy. Ifpri- 
vacy is disabled on a CO line then. while in 
use, another station may enter the conver- 
sation simply by pressing the CO line but- 
ton. A warning tone is presented to all 
parties prior to actual cut-thru. The station 
attempting to enter the conversation must 
also have privacy disabled. 
33. Per Station Option 
Each station may be programmed to give 
the station the capability to jofn an exkting 
conversation simply by pressing the CO 
line button that is in use. A warning tone 
is presented to all parties when the statfon 
enters the conversation. The CO line must 
also have privacy disabled to allow the 
cut-thru. 
300.112 PRIVAm UNE 
Private line programming allows certain lines to 
ring at a specific station only. When placed on 
Hold. these lines are active at the programmed 
station only. A private line can be transferred 
to other stations, provided the station receivfn.g 
the call has a loop button or direct appearance 
of that CO lfne. 
300.113 PULSE-TO-TONE SWITCHOVER 
When commanded, the system ti change the 
signaIing on an outside line from dial pulse to 
DTMF (tone). allowing the use of common car- 
rim-s behind a dial pulse outside line. This can 
be done manually when dialing, or can be 
stored within a speed dial number, 300.114 RANGE PROGRAMMING 
The in$.ni.te Digital Key Telephone System al- 
lows for range programming when program- 
ming CO lines and Stations. Range 
programming allows you to program all pa- 
rameters alike for the entire range or you can 
change or modify a few items that wiK be copied 
to all members in the range. 
500.115 REMOTE ADIKINISTRATION 
‘I’he Remote Administration feature allows 
authorized personnel to access the administra- 
tion programming via a terminal device (port- 
able terminal device or personal computer with 
communkations software package). 
The feature permits the review and entry of the 
customer database in the same manner as via 
the digital terminal at *ADMIW Station 100. 
The terminal device can be connected directly 
to the Rs-232C connector on the CPE3 board, or 
can be accessed by a telephone modem linking 
the CPB’s R!S-232C connector (via a CO line) to 
a remote location. When entering the system 
remotely via a termmal device. access to the 
on-board modem is accomplished by accessing 
Port 199 either through a direct ringiig assign- 
ment or through DISA or by being transferred 
to Port 199 by any internal station. 
A. Database Upload/Download 
Data&se Upload/Download provides 
a 
maintenance facility which ti be added to 
the Remote A ’ *, ’ k-ation routfne. This 
routine permits the database to be down- 
loaded to a PC. when a software changes is 
made or when the system needs to be in- 
itialized and re-programmed. In addition, 
the routine facilitates the pro@ ’ rg of 
a database on an in-house system which 
can be downloaded to a PC and then 
uploaded to a system in the field. After the 
system maintenance is completed. the Ble 
saved in the 
PC can then be uploaded to 
the system. 
300. I16 FiEMOTE SYSTEM MONITOR AND 
MAINTENANCE 
A Remote System Maintenance 
The Remote Maidenaxe feature allows 
the interconnects’ technical staff to review 
the systems configuration data and indi- 
vidual card slot configuration data. This 
can be done “on site” using a data terminal 
or remotely using modem to modem access 
to a remote data terminal. When entering 
the system remotely via a terminal device, 
access to the on-board modem is accom- 
300-26 Issue 1, Januaq 1893  
						

							infirrite DVX I and DVX” 
~&&al Key Telephone Systems KEY STATION FEATURE DESCRIPI’IUN 
plished by accessing Port 199 either 
through a direct ringing assignment or 
through DISA or by being transferred to 
Port 
199 by any internal station. 
B. Remote System Monitor 
The Remote Monitor feature provides re- 
mote access to the installed system far 
diagnostic purposes. These capabilities 
benefit Service personnel enabling them to 
support the end user remotely~ Dgerent 
levels 
of access, via password, allows 
authorized personnel to trace, monitor and 
‘up-load” crftical informatton directly from 
the in..& Dfgftal Key Telephone System. 
This provides a more accurate means of 
acquiring system information that leads to 
a quick resolution of problems that may 
occur. Thfs is all done without interfering 
withongoing~processtngornormalsys- 
tern operation, and in many cases may be 
performed without a site visit 
Capabilities allowed and resvved for tbfs 
&High level troubleshooting” in addition 
aIf?: 
l Monitor Mode 
l Enable & Disable Event YlIace” 
l Dump “Trace Bu3er” (up-load) 
300.117 SAVE NUMBER RRDIAL (SNR) 
Any number dialed on an outside line can be 
saved permanently to be used at any time. This 
number is saved until a new number is stored. 
30Q.llSSlNGUCIJNETELEPHONE (SLT) 
COBEPATIi3ILWY 
The @%I& Digital Key Telephone System sup- 
ports industry standard 2500 Type (IYl’MF] sin- 
gle line instruments. When the 2x4 SLT 
Expander Module is installed in the DVX * sys- 
Jem, a maximum of eight single line telephones 
may be supported. When the 4x8 SLT Interface 
Board (CSB) is installed in the DVX ’ system, a 
maximum of 48 single line telephones may be 
supported. 
300.119 sPRAREF@EIoNE 
Both Enhanced and Executtve Digital Termi- 
nals are equipped with a speakerphone. 
How- 
ever, the speakerphone can be programmed to 
work in one of three ways: 
l Normal speakerphone operation. 
l Disabled for outgoing and incoming co 
calls but handsfree on intercom allowed. 
l Headset operation avowed. 
300.120 STATION CUSS OF SERVICE 
(C=4 
Each station is assigned a Class of Service 
which governs that stations dialing privileges. 
Day Class of Service and 
Night Class of !%xvice 
assignments to stations provide the system ad- 
ministrator additional control over station dial- 
ing, preventing misuse of phones after hours. 
Six uniquely defined Classes of Service are 
available for assigm-nent to stations on a per 
station basis and all six are available for day 
and night assignment. Station Class of Service 
works in conjunction with CO line Class of 
Service to provide the most flexible means for 
offering custom toil restriction. As a 
part of the 
Dfahg privilege assjgnment through Class of 
Service the system offers two programmable 
Aliow and Deny tables foq additional customi- 
zation of a toll restriction plan for a particular 
customer. In addition, each station can refer- 
ence up to four special area code tables. 
300.121 STATION ME!WAGE DETAIL RE- 
CORDING (SMDR) 
The &@I& Digital Key Telephone System pro- 
vides one industry standard RS-232C port for 
duaI purpose use 
and a second port is optionaI 
for SMDR output, each allowing connection to 
an external printer or call accounting device. 
The system provides details on both incoming 
and outgoing calls. This feature is programma- 
ble to allow all calls or just outgoing long dis- 
tance calls to be recorded. The system tracks 
calls by outside line, number dialed, time 
of 
day, date, station that placed the call and du- 
ration of call. Account codes may also be en- 
tered and recorded. 
300.122 STATION REWCA’MON FBATURR 
The Station Relocation feature provides a 
means to allow a user to unplug their station 
and plug it in at another location. Then by 
dialing a code followed by the old statton num- 
ber, all station attributes, including extension 
number, button mapping. speed dial. and class 
of servfce are transferred to the new location. 
mui 
300.123 STATION SPEED DIAL 
Each station user can program up to 20 fre- 
quently dialed numbers of up to 24-digits in 
length. Pauses, flash commands, pulse-to-tone 
switchover, and NO-DISPLAY characters take 
up digit spaces. Ln the in@-& DVX I System, 
Issue 1. January 1993 300-27  
						

							KEY STATION FEATURE DESCRIFTION iqfutite DVX’ and DVX’ 
Digital Xey Telephone Systems 
there are a total of 600 speed 
locations, and 
there are a total of 1280 speed locations in the 
[email protected]~ti DVX ’ System to be divided among ah 
telephones. 
Numbers are dialed by use of the SPEED button 
and a two-digit code. This feature can addition- 
ally be assigned to any of the buttons in the 
flexible button field on each keyset for one-but- 
ton activation. 
300.124 SY6TEM CAPACITY 
A. up to 14x26 Comtion 
The DVX’ system WilI support amaximum 
of 14 outside CO circuits and 28 station 
circufts. 
B. Up to 26~56 Configuration 
The DVX ’ system will support a mar&nun 
of 28 outside CO circuits and 56 statfon 
Cil-CtlitS. 
300.125 SYSTEM HOLD 
When a line is placed on System Hold, any 
station in the system with an appearance of 
that line can retieve the call. 
300.126 SYSTEM SPEED DIAL 
Up to 80 commonly dialed numbers can be 
programmed into System Speed Dial for use by 
stations allowed this feature. These numbers 
can be up to 24-digits including pauses, flash 
commands, pulse-to-tone switchover, and no- 
display characters. T&he last 40 numbers will 
not be monitored by toli restriction. 
300.127 TEXT blESSAGING [Silent Rc- 
This fature allows a station user to use text 
messages to respond to a caller that has either 
Camped-On or has used the Off-Hook Voice 
Over lOHVO1 feature to alert a busy station of a 
whiiting call or message. The “camped-on” sta- 
tion may respond to the caller via the personal- 
ized. custom, and response text (LCD) 
messages. The text message appear on the 
calling party LCD display. The calling (originat- 
ing) station and receiving station MUST be a 
digital terminal. The receiving station MUST 
also be programmed to allow OHVO cak 
300.128 TOLL 
RESTRICTION (TARIE 
DDRIVENI 
The system provides a flexible means of provid- 
ing toll restriction to internal stations of the 
infinite Digital Key Telephone System. Each 
station is assigned a Class of Service for day 
mode operation and one for night mode opera- tion these station COB work in conjunction 
with a CO line Class of service to allow for 
customized toll restriction. Two Allow and Deny 
tables along with four special tables afford the 
system administrator to devise a variety of com- 
plex toll restriction or dialing privilege schemes. 
300.129 TRANSFER RECAU 
Screened and unscreened transfers will recall 
the initiating party ff unanswered for a pro- 
grammable length 
of time, and then if unan- 
swered. win recall the attendant. 
300.130 UNIFORM CALL DISTRIBUT’ION 
[UC~I 
Eight Uniform Call Distribution (UCD) groups 
can be programmed, each containjng up to 
eight three-digit station numbers. Each group 
is assigned a pilot number. When this number 
is dialed. the fmt available agent in that group 
is rung. Calls are routed to the station that has 
been on-hook for the longest: period of time. 
A Atttnratc UCD Group Ass@unents 
Au alternate UCD group can be pro- 
grammed so that if stations in one group 
are busy, the alternate group will be 
checked for an available station. 
B. Auto Wrap-Up w/Timer 
After completion of a UCD call (on-book) 
the agent will not be subjected to another 
UCD ca.Il for the duratfon of the Auto Wrap- 
Up timer (regardless of the number of calls 
in queue). allowing the agent to finish call 
related work or access other facilities. This 
will allow agents to remove themsehres 
from the group (i.e.. DND. Unavailable, 
Call Forward or originate another &I). The 
auto wrapup timer-is programmed as part 
of the UCD database. (System-wide) 
C. 
Avaihhle/Unavallable Mode 
Stations programmed mto a UCD group 
may log off and on to their assigned 
UCD 
group by dialing an Auailable/Unavailable 
code. When an agent is in the Aeble 
mode that agent will receive UCD calls in 
the normal manner. When an agent is in 
the Unavailable mode that agent will no 
longer receive UCD type calls, however may 
receive non-UCD cdlls. Agents that have 
logged off by going Unavailable will receive 
a visual 
reminder that they arc logged off 
with a flashing LED and or a LCD display 
message. 
300-28 Isaue 1, Jsnuarg 1993  
						

							i@&e DVX’ and DVX’ 
Dfgttal Key Telephone Syetems KEY STAmON FEATURE DESCRIPTION 
D. 
E. 
F. 
G. 
EL 
I* ~ncomhgj CO Direct Ringing 
CO E-ES can be programmed to ring di- 
rectly into a UCD group. When all agents 
are busy and RAN is enabled, the system 
will answer the caller and present the Ist 
RAN announcement automatically. 
No-Answer Recall Timer 
If a call routed to a station via UCD is not 
answered by the UCD Agent/Station be- 
fore the No-Answer Recall timer expires, 
the call will be returned to UCD Queue with 
the highest priority. In addition, the station 
that failed to answer the ringing UCD call 
will be placed into an Out-Of-Service (OOS] 
state.. 
No-Answer Retry Timer 
When the No-Answer Recall 
timer expm, 
a station that failed to answer the ringing 
UCD call is placed into an out of service 
(00s) state. The station thatwas taken out 
of service (00s) will be placed back in 
servfce if the agent hits his avalIable flex 
button or diaIs the avaikble flex code. In 
addition, the agent will be placed back in 
service if the No-Answer Retry timer ex- 
pires. Iftbe agent does not answer his next 
UCD cab, he win again be taken out of 
service. This cycle will continue until the 
station answers calls, logs out, or goes 
unavailable. 
overflow station AsfJignments 
An overflow station may be assigned to 
route callers in queue to a designated sta- 
tion after a specifkd time. The overflow 
station may not be one of the 
UCD group 
stations. 
Recorded Announcements IRAN) 
Recorded announcement devices can be 
assigned to provide up to eight d&rent 
messages, ifaII stations in a UCD group are 
busy. The eight messages are available to 
all eight UCD groups in different coniigu- 
rations. A RAN table can be the answer port 
for unanswered incoming calls to a UCD 
group, while another table can provide the 
secondary message. Each RAN device can 
provide an announcement to one caller at 
a time. Subsequent callers will be queued 
onto the message on a first-in basis. 
Agtnt Queue St&us Display 
The Agent Queue Status feature provides 
a means for an agent and UCD supervisor 
to view the status of their LJCD group. This 
display is an idle state display and will prompt a supervisor that Agents in a group 
are 
having problems answering all their 
calls. The display will tell the agent and his 
supervisor how many cabs are in queue, 
how many agents are available or logged 
into the group. and the length of time in 
minutes that the oldest caIl has been in 
queue. The agent will receive the calls in 
queue display whenever there is a caII in 
queue. 
There are two methods of viewing UCD 
Group call queue status. 
1. In-service UCD agents and the assigned 
cwerflow station wiiI see the quantity of 
calls in queue on the LCD of their station 
for the UCD group of which they are a 
member. If every member of a UCD group 
is busy and calIs are.* queue, the Super- 
visor/Agent Queue Status display will be 
seen at all UCD members of that group. 
2.Any station not assigned in a UCD group 
can view the number of calIs in queue for 
any given UCD Group. To view the number 
of caIls in queue the station user dials the 
Calls In Queue code (or presses a pro- 
grammed FLEX button with this code) then 
enters the UCD group desired. The LCD 
will display, on a real time basis, the num- 
ber of c&s in queue for that group. 
300.131 UNNERML NIGHT ANSWER 
Incoming CO lines can be programmed for Uni- 
vewal Night Answer (UNAJ. Stations which do 
not have access to a line during the day can 
answer that hne while the System in the Night 
Mode by dialog a LJNA code. In order to utilize 
this feature. a loop button or an appearance of 
the trunk must be present on-the station. 
300.132 VOICE MAIL GROUPS (V&I) 
The Voice Mail feature automatIcally handles 
unanswered calls. Stations may forward ca.lls 
to a voice mail &oup (for leaving mail) or may 
CalI the voice mail group directly (to rehieve 
mail) with no assistance hm the attendant. Up 
to eight voice mail groups can be configured in 
the system. Each group can conta.in up to eight 
voice mafl stations. each of which interfaces 
with a port on either the 2x4 SLT Expander 
Module on the DVX I System, or on the 4x8 SLT 
Expander Module on the DVX ’ System. Each 
voice mail %&ion” can be shared by a number 
Issue 1, Janwy 1993 300-29  
						

							infinite DVX I and DVX ’ 
m STATION FEA’IXIRE DEWXD’TION Digital Key T&phone Systcxm 
of actual users. An 2x4 SLT Expander Module 
or 4x8 SLT Interface Board (CSB) are required 
when utilizing the k$nti Digital Key Telephone 
System Voice Mail ‘In-Band” integration. 
A VM CO Disconnect Sfgaal - Pass Thru 
To avoid Voice Mail ports from being tied 
up, as a result of CO line callers abandon- 
ing the caII or not exiting the VM system 
properly, a disconnect signal has been pro- 
vided to notify the VM system that a CO 
caIler has hung up or abandon the call. 
‘Silence” is provided to the VM port fol- 
lowed by “busy tone” to aid the VM system 
to recognize tbat an intercom caller has 
abandoned the call. 
Disconnect digits may also be programmed 
for outside line callers. 
B. VM In-Band Srernating lnteg&ion 
The in@We Digital Key Telephone System 
allows the system to be programmed so 
that if a station programmed to receive 
incoming CO line ringing is forwarded to 
Voice Mail they may have direct incoming 
callers routed directly into their stations 
voice mail boxthrough the use of X-Band” 
signaling. Alternately, when disabled, call- 
ers wiU be answered by the Voice Mail or 
Auto Attendant Main greeting. 
Incoming CO calIers can be Station CalI 
Forwarded into voice maiI on& when the 
ringing CO line is programmed to ring at 
one station. AdditionaUy CO lines pro- 
grammed to ring at an attendant station 
will station call forward into the Voice Mall 
system [if p rogrammed to ring only at one 
attendant station) and be presented to the 
main greeting (not the attendant stations 
mail box) even when ID digits are enabled. 
c. VlM Message waiting Indication 
* When Voice Mail has received a voice mes- 
sage for a user who has a station on the 
infinite Digital Key Telephone System. the 
VM connected to the system will leave a 
message waiting indication at the VM us- 
ers station. When the station user retrieves 
their mail, the VM system will cancel the 
message waiting indication left at a station 
viaaVMport. 
The message waiting indication wilI appear 
on the programmed Voice Mail (group) but- 
ton. If such a button has not been pro- 
grammed, a voice mail message waiting 
indication will appear on the MSC WI&T 
buttonasanormalmessagewai~sq+. D. VM Tone Mode CaWqj option 
Voice mail systems and/or Automated At- 
tendants can utilize the Calling Station 
Tone Mode option. This is useful when 
using supervised transfer or call screening 
options on voice mail or auto attendant(s) 
requiring ringback tone for proper call 
handling. 
E. VM TrrInsfer/Folward 
This future allows Voice MaiI calls, upon 
reaching a forwarded to VM station, to 
fort%ard back into the Voice Mail unit. This 
is useful when VM ports are being used as 
both Auto Attendant and VM ports. This 
feature can be enabled/disabled for all VM 
groups. 
F. VM ean!4fcr with ID Digit5 
This feature provides an attendant or sta- 
tion user a way to transfer a caIIer directly 
into a voice mail box This allows the sta- 
tion identification digits to be entered by 
the txansfening par&. Using this feature, 
acalIercanbetransferredtoavoicemaiI 
box when I) a station user on the system 
is not forwarded to VM or 2) the destination 
voice maiI box owner is not a station user. 
CO trunks and internal calls may be frans- 
ferred into voice mail using this feature. If 
no voice ma.iI ID digits are dialed by the 
transferring station, then the idezltication 
digitsofthetransferrtngstationwillbesent 
to the voice mail. 
300.13s voI#ullm cmlTRoLs 
Both speaker and tone ringing volumes can be 
separateIy adjusted by utilizing the two slide 
switches on the front of the digitaI keyset. 
. . 
300-30 
Issue 1, January 1993