Vodavi Infinite Dvx I, Dvx Ii Hybrid Key Telephone Systems Installation Manual

							irlfinite DVX’ and DVX’ 
Dj.@tat Key Telephone 
System SINGLE LINE TE$LEPHONE FEATURE DESCRIPTION 
SECTION 310 
SINGLE LINE TELEPHONE FEATURE DESCRIPTION 
Single Line telephones have access to most of 
the system and station features listed in the 
previous section. however, the additional fea- 
tures listed below are unique to Single Line 
Telephones. The 2x4 SLT 
Expander Module is 
required in the DKX I System, and the 4&3 SLT 
Interface Board (CS3) is required in the DVX ’ 
System for proper SLT operation. A Single Line 
Adapter (OFX) box and 48v Power Supply may 
also provide single line operation. An abbrevi- 
ated 
feature index is provided in Table 310-l 
Single Line Telephone (SLTI J?eature Index. 
310.1 ACCOUNT CODE 
SLT 
stations may enter an account code, up to 
K&digits in length, to identify calls for bill- 
ing/tracking purposes. The account code may 
be entered either before the call or during the 
call (the outside caller is placed on hold while 
the account code is entered ri during the call.). 
The account code is recorded on the SMDR 
printout. Account codes are non-verified and 
can vary in length from 1 to 12 digits. 
310.2 AUTOMATlC LINE ACCESS 
SLTs may have their station programmed to 
access a particular CO I&e such as a private 
line or a line from a Group 
of CO lines upon 
going off-hook. This is useful in Centrex or PBX 
applications when station users have dedicated 
or individual lines. Outside tine diat tone is 
received just by going off-hook, witbout the 
need to dial access codes. 
310.3 
CALLFORWART) 
- Single line telephones may direct intercom caIls 
and transferred CO lines to be forwarded to 
another station. SLTs have access to all for- 
warding options that Key station users have: 
l Cdl Forward -All Calls 
l CalI Forward - No Answer [7] 
* Call Forward - Busy (81 
l CalI Forward - Busy/No Answer [9] 
l CalI Forward - Off-Net [+E] 
l Preset Call Forward 
310.4 
CAMPON 
A busy sMi011 can be notified that an outside 
he is on hold and waiting for them. The busy station is notified of this by a beep tone. Single 
line telephones can receive a camp on indica- 
tion or initiate one by using an access code. 
310.5 CONFERENCE 
An SLT user can initiate a conference with an 
outside line and one other internal station. 
310.6 
CONFERENCE /WITH PERSONAL 
PARE 
Single Line Telephones (SLT) can initiate a con- 
ference between two ou$sfde (CO) calls. The 
Personal Park feature is used in confunction 
with the SLT conference code to make this 
possible. A combination of features are derived 
from these dial codes (Personal Park. Flip/Flop, 
and Multi-line Conference). 
310.7 DIRECT OUTSIDE LINE GROUP 
ACCE66 
Single line telephones can access outside lines 
by dialing CO line group access codes 9 or 
81-87. 
310.8 
DIRECT OUTSIDE IJNE RINGING 
Single line telephones can be set up to receive 
direct outside line ringing. SLT& may be pro- 
grammed to receive incoming CO Ringing on 
more than one CO line. However. an SLT can 
answeronlyQNEcaUatatime.IfaSLTisbusy 
when a CO call rings in, camp-on tone will be 
given to that SLT station. 
310.9 DIRECTED CALL PICK-UP 
Tone ringing intercom calla, Imtial pinging CO 
calls and -ierred outside line calls to spe- 
cific stations can be picked up by single line 
telephones. For this type of pickup, the stations 
do not have to be in the same pickup group. 
310.10 DO NOT DI- @ND) 
Each telephone user can be allowed to place 
their phone in Do Not Disturb. The user will 
receive error tone if they are not allowed this 
feature. They will also receive a confidence tone 
when lifting the handset to remind them they 
are in Do Not Disturb. The attendant can over- 
ride a station in DND. 
3 10.11 GROUP CALL PER-UP 
Tone ringing intercom calls, transferred outside 
he calls, and fnitially ringing calls can be 
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310-l  
						

							infinite DVX1 and DVX” 
SINGLE LXNE =L&PIXONE PEA- DEWJUPTXON D&im Xty Telephone Sytittms 
Table 310-l Single Line Teltphont (SLT) Ftabrt Index 
x 
i - 
Account Code ........................................... 310-I 
Automatic Line Access.. ............................ 310-I 
C 
&ll Forward ............................................. 
310-l 
camp-on ................................................. 
310-l 
COnfer~Ce ............................................... 
310-I 
conferenct w/F’ersonaI 
Park ..................... 3 lo- 1 
D 
- 
Direct Outside Line Access 
....................... 3 1 O-1 
Dirtct Outside Line FGnging 
...................... 310-l 
Directed Cdl Pick-Up 
............................... 310-l 
Do Not Disturb (DND) 
............................... 310-I 
G 
Croup call pick-up 
................................... 
310-l 
I 
intercom cw 
....................................... 310-3 
aa 
Message Wailing/Call Back.. 
.................... 310-3 
Messages - Personalized 
........................... 310-3 
Custom Messa@s 
................................. 310-3 
N 
- 
Night Service 
............................................ 310-3 
0 
Off-Hook preference 
.................................. 31ck3 
I! 
Ptrsoti Park 
........................................... 310-3 
9 
Quelling ................................................... 310-3 
S 
&ion Speed Dial 
.................................... 310-3 
System Speed Dial 
.................................... 310-3 
T 
n-ansfer 
................................................... 
3 LO-3 
L 
S ._ - 
= Standard Feature: CkOptionak F&quires additionalmrdware 9VALABLE 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S INTERNAL 
EQUIPMENT 
REQUIRED 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
.: 
N 
N 
N 
I4 
N 
I=No addition 
EXTERNAL 
. 
hardwwerequh-ec 
i’  
						

							Issue 1, January 1993 
310-S  infinite DVX’ and DVX’ 
~&&al Key Tekphone Systems 
SINGLE, LINE TELEPHONE FEATURE DESCRIF’TION 
picked up by single line telephones by dialing a 
special pickup code. The telephones must be in 
the same pickup group. 
310.12 INTERCOM CALLJNG 
Single 
tie telephones can make and receive 
intercom calls. 
310.13 
MESSAGE WAlTlNG/CAU BACK 
Single Line Telephones calling a station that is 
busy, idle. or in Do Not Disturb can leave a 
message waiting indication to signal the station 
to call back. 
310.14 MESBAGES - PERSONAclzED 
Each SLT station mn select a preassigned 
message to be displayed on the I.ZD of the 
Digit& Terminal receiving that message. There 
are ten possible messages which can be dis- 
played: 
- 00= Clears Messages 
- Ol= ON VACA’l’?ON 
- 02=REmRNAM 
- 03=REXURNPM 
- 04= FETURN TOMORROW 
- 05= RElWRN NEXTWEEK 
- 06=ONTRIP 
- 07=INMEE’IIlVG 
- OB=ATHOMB 
- 09=ONBR.EAK 
- lO= AT LUNCH 
A Messages - custom 
This feature allows the system administra- 
tor to enter up to ten custom messages for 
use by station users of the system. These 
messages maybe specified and customized 
by the customer on a system-wide basis, 
- 310.15 NIGHT SERVICE 
When outside lines are marked UNA and the 
system is placed into night service, a single line 
telephone can answer incoming calls on lines it 
does not norma@ have access to by dialing [#3]. 
When External Night figlng is enabled in da- 
tabase progmmming ringing is outputted on 
the external page PO&S. 
SlO. 16 OFF-EWK PREFERENCE 
SLTs may have their station programmed to 
access a particular CO Line such as a private 
line or a line from a Group of CO lines upon 
going off-hook. This is useful in Centi or PBX 
applications when station users have dedicated 
lines. Outside line dial tone is received just by going off-hook. without the need to dia3 access 
codes. 
3 10.17 PERSONAL 
PARK 
Single line telephones can be connected to two 
calls (Intercom or CO lines) at the same time 
and “flip/flop” between the two calls. This can 
be performed with originated or received calls. 
This feature is also used with SLT multi-line 
conference feature. 
3 10.18 QUEUING 
Single iine telephones can be placed in a queue 
swatting the tit available outside Une in a 
group to become available. 
310.19 GTATION SPEED DIAL 
EachSLTusermayprogr&1upto20individual 
speed dial numbers. Each speed dial number 
can be up to 24-digits in length. 
310.20 BYSTEM SPEED DIAL 
Each SLTuser can be allowed access to system 
speed dial numbers on a programmable basis. 
The last for& system speed numbers override 
toll resfxiction. 
310.21 TRANSFER 
Outside lines may be transferred by or to single 
line telephones. These transfers can be either 
announced or unannounced.  
						

							i@,nite DVX I and DVX * 
DQital Key Telephone Spetems ATTENDANT FEATURE DES-ION 
SECTION 320 
ATTENDANT FEATURE DESCRPTION 
The Attendant and Attendant(s) with DSS/DLS 
features of the infintte Digital Key Telephone 
System are listed and described below in alpha- 
betical order. An abbreviated feature index is 
provided in Table 320-l Attendant Feature 
Index. 
320.1 ATTENDm DISABIJ3 OUTGO- 
ING 
ACCESS 
The fmt attendant can disable CO lines, pre- 
venting outgoing access to those lines. This is 
useful for removing a faulty line from servim. 
or for reserving CO lines 
for important USe. AlI 
stations that can normally make caJls on the 
lines are affected. but incoming Cans are not 
affected. A CO line may be disabled while it 
is 
being used; when the &unk becomes idle, fur- 
ther outgoing access will be prevented. 
320.2 ATTENDANT OVERFLOW 
System programmmg allows the attendant sta- 
tion to be programmed so that if the attendant 
is busy or not there. the call wilI be automat- 
ically forwarded to another predetermined sta- 
tion, VM Group, Hunt Group, ACD or UCD 
group after a programmed period of time. (Refer 
to Call Forward, Station and Preset) 
320.5 A~NDANTOVERRIDE 
Attendant stations may override a busy station 
or ring a station in DND. While busy, pressing 
the override key provides override tone and a 
five second delay before voice cut-through to 
the called party occurs. automatically placing 
any outside line call on Hold. The Attendant 
. Override function may be programmed on to a 
flex button and can be enabled or disabled in 
Programmtng- 
320.4 ATTENDANT POSITION 
The system identif2es a mrudmum of three pro- 
grammabk stations as attendants for line re- 
calls and attendant features. The first 
programmed attendant can enter system date 
and time information as well as System Speed 
numbers from this position without 
entering 
the programmfn@ mode. The in@nf& Digital Key 
Telephone System is placed in Night Service by 
any programmed attendant pressing the 
NIGHT DND) button or dialing the NIGHTcode. 
320.5 ATTENDANTRECALL 
A held CO call left unattended by a station will 
recall the attendant(s) aftxr a programmable 
period of time has elapsed. A recalling CO line 
flashes at a distinctive rate and has an LCD 
display that identifies tie originating station of 
the unanswered call. 
320.6 AUTOMATlC HIGET MODE 
In addition to the attendants capability to 
place 
the system into and out of night mode manu- 
ally. by pressing the Night key. an automatic 
night mode schedule has been. added to the 
system. The automatic schedule is set in data 
base programming on a week day basis, in&d- 
ing Saturday and Sunday. The Attendant can 
override the automatic schedule by pres$ng 
the NIGHT (DND) button. 
320.7 INCOMING co LlNE OFF-NET 
FORWARD 
Allows the first attendant to forward incoming 
CO calls to an Off-Net location. The attendant 
must have a direct appearance of the CO line to 
be forwarded. Forwarding can be established 
on a per CO line group basis, or all CO lines may 
be simultaneously forwarded to an off-net loca- 
tion. 
320.8 NIGHT SERVICE FEMTJRE 
The Night Senriee feature will provide a means 
toputthesysteminnigbtmodefromanykeyset 
orremovetheqstem.fromnightmodefromany 
keyset as long as the system was put in night 
mode by the night service 
featute flex button If 
the system was placed in night mode by the 
attendant using her DND button or if the sys- 
tern was placed in night 
mode by the automatic 
schedule, the night service flex button can not 
remove the system f&om night mode. 
320.9 TIME AND DATE PROGRAMMMG 
ThisfeahrreEtllowsthe~tprogrammedatten- 
dant to set the time and date without entering 
the programming mode. 
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320-l  
						

							irlfinffe DVX’ andDVX” 
Digital gey Telephone Syeteme 
Table 320-l Attendant Feature Index 
FEATURE 
IA 
: Attendant Disable Outgoing Access... . . . ,. -.. 320-l 
Attendant overflow . . . . . . . . . . . . . . . . . . . I . . . . . . . . , , , , . . , 320-l 
Attendant Override . . . . *.a..-.,* .,,.... * . . . . . . . . . . . . . . 
320-I 
( Attendant Position .**.........,,*.,...........,.,..... 320-l 
1 Attendant Recatt . . . . . . . . . . . . . . . . . . . . . . . . . w w..... a . . . . . . 320-l 
! Attendant &arch . . . . . . . . . . . . . . . . . . . . . . * . . . . . . . . . . ..,.- 
320-Z 
Automatic Nfght Mode .*..* . . . . . . . . . . . . . . . . *...* ,,.. 320-l 
: E 
Busy Lamp Field Indicators . . . . . . . . . . . . . . . . . . . . . . 320-2 
D 
Dfrect Statfon CalIing . . . . . . . . . . . ..I.... * . . . . a.. . . . . . 
320-2 
i 1 
, - 
Incomfng CO Line m-Net Forward .,.. . . . . .,. 3!20- 1 
!!!I 
Mapping Options 
.*. .,,,... l . . . . . . . * . . . . . . . . . * . . . . . . . . * 320-2 
Messages - Custom ..,*.*.......... a . . . . . . . . * . . . . . . . . . 320-3 
I! 
Night Service Feature 
..*.*........-I......*...*...... 326 1 
3 
Release Key .a . . . . m I....,..,..__............... * . . . . . . . . . . 320-3 
T 
?ime and Date Pm 
grammhg . . ..*............... 320-l 
i 
1 
t 4VAIIMXE 
S 
s 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S 
S = Standard Feature: O=Optionalz Requires additional hardware 
?=No addition  INTERNAL EXTERNAL 
EQUIPMENT EQUlPNE;NT 
REQUIRED REQUIRED 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
N 
ATTENDANT WfDSS/DLS FEATURES 
320.12 DlRECT STATION CALUNG . 
320.10 AmBJDANT SEMXCH 
Allows a 
user to make a series of intercom calls 
without hanging 
up the handset. An intercom 
connection is switched to another station 
whenever a DSS key is 
pressed. Pressing the 
next 
DSS key terminates the previous intercom 
Cdl. 
Enables the user to make an intercom voice call 
b any Digital TeIlninal in the system. Permits 
you to automatically put an outside caller on 
hold and simukaneously make an intercom call 
to an fllterTlal station. Also allows you to trans- 
fer an fntercom calI or outside call that is on 
hold to another station. 
320.11 BUSY LAMP FIELD INDfCA’I’O~ 
Each station key on the DSS console has a 
corresponding fndfcator whfch shows whether 
the station is idle or 
busy, T&e indicator fs lft 
when the station is busy and unlft ff the station 
is idle. A station in DND mode fs shown by a 
flashing 
indicator. 320.13 MAPPING OPTIONS 
The 
DSS/DLS Console unit can access Sta- 
tions, Direct Appearhg CO Lines. or features 
that may be assigned to any of the flexible 
buttons. 
320-2 
hsttt 1. January 1993  
						

							iq@ite DVX I and DVX” 
~&itd geY Telephone 8yStemtI A?TENDANTFEATUREDESCEUFTION 
z7te folbwingfeatum am NOT cdbwai to be progrcunmed mta IWWIJLS Conaale 
$e?siblt? buizons: ACD Agent or &xl-r 
A DSS/DL.S unit may be assigned to one of the 
different MAP configurations available. Any one 
of the three M&P conGguraffons may be as- 
signed to a DSS/DLS and up to three maps may 
be 
assigned to one station. However. “dupli- 
cate” MAPS or appearances of Stations and/or 
CO lines between the MAPS are not allowed. 
There are three pre-defined MAPS for the 
DSS/DLS console wH.h default button pro- 
g ’ lg. Refer to Figure 320-l DSS Console 
Map 1. F’igure 320-2 DSS Console Map 2. and 
Frgure 320-3 DSS Console Map 3 for a button 
layout of each DSS Console Button Map. Each 
Attendant may have up to three DSS/DIS Con- 
soles assigned to work with one 
Attendant sta- 
tion. 
320.14 IHESSAOES - CUSTOM 
This feature allows the 
first programmed atten- 
dant (system admini&at.or) to enter up to ten 
custom messages for use by station users 
of the 
system. Up to 24-characters may be entered as 
the custom message (this will represent 48 
digits entered). A station user may store any of 
the available messages under a fipldble button 
assigned as a Message Access button. These 
messages may be specified and customized by 
the customer on a system-wide basis. Message 
status 
is stored in battery protected area of 
memory for retention in the event of a power 
failure or system 
reset (soft or hard). 
320.16 RELEME KEY 
Allows the user to disconnect calls while oii- 
hook, speeding up call handling time (MAP f 
and MAP 2 only). 
. 
Issue 1, &mxary 19533 
320-s  
						

							AITEm FEATURE DESCRTPTION 
infinite DVX ’ aad DVX ’ 
D&it& Key Telephone Systems 
B&W #l has by default the first 28 Stations (&as 100-127) and 14 CO lines, three Call Park locations. 
. . 
Release, Attendant Override, and an All Call Page button mapped to the buttons. AlI buttons except 
the 14 CO brie buttons and Release button are flexible and can be changed by the station user. 
PVgure 320-l DSS Coneole Map 1  
						

							itzfiniie DVX I and DVX ’ 
r ATTENDANT FEA- DICSCRIPTlON 
MAP #2 has by default all 28 CO lines. the first 12 Stations (Stas 1 OO- I I 11, followed bv four Call park 
locations, Rel&e. Attendant Override, an All Call Page button. and the first He&al Page Zone 
mapped to the buttons. All buttons except the 28 CO line buttons and Release button are flexible and 
can be changed by the station user. 
. 
Figure 320-2 Dss CoPsofe Map 2 
Issue 1. smmaly I993 
320-6  
						

							iqjinite DVX’ and DVB;” 
D&ital Iky Telephone Sytstexhs 
BNP #S by default is intended to be used with Map #2 on a DVX” System, in that it has the remaining 
stations (Stas 11 l-1 551 to provide a full CO line by Station mapping. Additiona&. Internal Page Zonks 
2. and 3 appear and the last two buttons are unassigned. Al1 of the buttons on Map #3 are flexible 
and can be changed by the user. 
CO Line ringing on Map 1 and Map 2 is d&x-mined by CO Line Ringing Assignments. 
320-S 
Lsne 1. Janumy 1993  
						

							imite DVK ’ and DVK ’ 
Dj@taI Key Telephone Systems STATION FI%m OI?KHATION 
SECTION 400 
STATION FEATURE OPERATION 
400.1 INTRODUCTION 
The in.tte Digiti Key Telephone System has a 
wide variety of features and flexible program- 
ming, allowing each telephone user to program 
his/her telephone to meet his/her oxen individ- 
ual needs. 
This section of the manual contains the operat- 
ing instructions for Digital Key Terminals and 
includes an illustxation of the key telephone 
used in the ti@aite Digital Key Telephone Sys- 
tem and description of the keys on the tele- 
phones and their functions. It is designed to 
provide step-by-step instructions for operating 
the Digital Key Terminals in the system. Visual 
and audible cues which accompany the various 
steps in the operation of the features are also 
included. 
Literature similar to these operating instruc- 
tions has beenpreparedforusebythecustomer 
in the form of a Station Users Guides. 
400.2 KEYTELEPHONE STATION FKA- 
Each irz,finffeDigitaIKeyTelephone Systempro- 
vides the following keys, indicators and fea- 
tures: 
HANDSET AND SPEABER 
are located at the 
left side of the front panel. 
A handset is provided 
to allow confidential conversation when de- 
sired. Lifting the handset f+om its cradle (going 
off-hook) disengages the station’s built-in 
speaker. 
The speaker is located direct& below the center 
portion of the handset. The station may be 
operated with the handset on-hook. When this 
* occurs, audio is 
transmitted to the station user 
through the station’s speaker. 
FLEXIBLE BUTTONS are used to access idle 
outside lines, provide DSS/HLF for internal 
stations. access speed dial number and activate 
features. These buttons are programmed by the 
individual station user. The default flex feature 
buttons are described below: 
CAU BACg (flex) button allows you to 
initiate an automatic call back request to 
another busy station. As soon as that sta- 
tion becomes idle, the station that left the 
call back request is signaled. A fiex button 
must be assigned to use this feature. CALL FWD (flex] button allows you to for- 
ward your calls to another station. 
DO NOT DISTURB (DND] (flex) button al- 
lows the user to phce his/her telephone 
into a Do Not Disturb mode to eliminate 
incoming outside line tigjng. intercom 
calls, 
transfers and paging an- 
nouncements. The station in Dm can use 
the telephone to make normal outgoing 
calls. On Attendant stations, this button 
becomes the system Night Mode button. A 
flex button must be ,=signed to use this 
feature. 
CONI%-NCE (CONF) (flex] button is 
used to establish and build conference 
calls. 
FIXED FEATURE BUTTONS: 
PICK-UP button allows you to pickup a 
tone ringing intercom call, transferred, in- 
comtng, or recalling outside line call to a 
spedic unattended station eitberby group 
or directed call pick-up. 
FLASH button is used to terminate an 
outside call and restore dial tone without 
having to hang up the handset It is also 
used to transfer calls behind a PBX or 
Centrex within those systems. 
MESSAGE WAIT (BESG) button allows you 
to initiate a message waiting indication at 
stations that are busy, unattended, or in 
Do Not Disturb. Message Waiting Callback 
request left at your station is indicated by 
a &shing Msg wait LED. 
TRANSFER (TRAMI) button is used to 
harder an outside call from one station to 
another. 
SPEED button provides you with access to 
speed dialing, save number redial and last 
number redial. This button is also used to 
access speed dial and flex button program- 
ming. 
CAMP-ON button enables you to alert a 
busy party that an outside line is on hold 
and waiting for them. 
MUTE button allows you to switch the 
built-in microphone on or off when using 
the speakerphone, or the handset micro- 
phone when using the handset. 
Issue 1, Jan- 1993 
400-l