Amanda Telephone Switches Instructions Manual

							Telephone Switching 
Systems for
Am
AndA@SOHO
Version 3.xx
Switching Guide: 7/01 Edition 
						

							ii Telelphone Switching Systems for Amanda@SOHO
Copyright and Trademark Notices
Copyright  1992–2001 The Amanda Company, Inc. All Rights Reserved. This guide and 
the software described herein are copyrighted with all rights reserved. No part of this 
publication may be reproduced, transmitted, stored in a retrieval system, or translated into 
any language in any form by any means without the prior written permission of The 
Amanda Company, Inc.
Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda 
Company. Other brand names and product names mentioned in this manual are trademarks 
or registered trademarks of their respective owners.
Limited Warranty on Software
The Amanda Company, Inc. warrants the media on which the software is recorded to be 
free from defects in materials and faulty workmanship for a period of 90 days from the 
date the software is delivered. If a defect in the media should occur during this period, you 
may return the media to The Amanda Company and The Amanda Company will replace 
the media without charge.
THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER THAN THOSE 
SET FORTH ABOVE) TO ANY PERSON OR ENTITY WITH RESPECT TO THE 
PRODUCT OR ANY DERIVATIVES THEREOF OR ANY SERVICES OR LICENSES 
AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT 
LIMITATION WARRANTIES OF MERCHANTABILITY, PERFORMANCE, 
NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE 
AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG, ERROR, 
OMISSION, DEFECT, DEFICIENCY, OR NONCONFORMITY IN ANY SOFTWARE. 
THE SOFTWARE IS LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE 
ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE.
IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT, REPRESENTATION, 
OR OTHERWISE, SHALL THE AMANDA COMPANY BE LIABLE TO YOU FOR 
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT, OR 
CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FROM LOSS OR 
CORRUPTION OF DATA, INTERRUPTED USE, LOST PROFITS, COST OF 
PROCURING SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE 
AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY DEALER HAS 
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT 
THE AMANDA COMPANY’S LIABILITY ARISING OUT OF CONTRACT, 
NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHER LEGAL OR 
EQUITABLE THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR 
THIS PRODUCT. Any written or oral information or advice given by Amanda Company 
dealers, distributors, agents, or employees will in no way increase the scope of this 
warranty, nor may you rely on such oral or written communication. Some states do not 
allow the exclusion or limitation of implied warranties or liability for incidental or 
consequential damages, so the above limitation or exclusion may not apply to you. This 
warranty gives you specific legal rights, and you may also have other rights which vary 
from state to state. This Agreement shall be governed by the laws of the State of California 
without regard to the conflicts of laws or provisions thereof. 
						

							iii
Fraudulent Usage Advisory
Although the Amanda software is designed to resist fraudulent usage, including 
unauthorized access to a long distance network, no product, including the Amanda 
software, is able to prevent such unauthorized usage. The Amanda software is likewise 
unable to prevent such uses as may constitute an invasion of privacy or other tort. THE 
AMANDA COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST 
UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA SYSTEM OR ITS 
CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM 
SUCH USE. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA 
COMPANY HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF 
YOUR LICENSED AMANDA SOFTWARE.
THE AMANDA COMPANY
13765 ALTON PARKWAY, UNIT F
IRVINE, CA  92618
TELEPHONE (949) 859–6279  FAX (949) 859–4380 
						

							iv Telelphone Switching Systems for Amanda@SOHO 
						

							Contents
Copyright and Trademark Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Limited Warranty on Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  iii
Chapter 1:
Introducing the Switches  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Using a PBX with Amanda  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Identifying the Telephone Switching System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2:
Programming the AT&T Partner Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using Amanda as a Primary Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using Amanda as a Backup Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using Amanda as a Voice Messaging Center  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Programming Hunt Group 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Assigning Extensions to Ring-No-Answer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting the Number of Rings for No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Determining When Voice Mail Answers Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Assigning Outside Lines to Hunt Group 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Voice Mail Coverage for Outside Lines (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting Up a Night Button  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Optional Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Transferring Callers to Other User’s Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . 11
Transferring Callers to Your Voice Mail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Programming a Do Not Disturb Button  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the Template  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Notification and Integration Files  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 3:
Programming the AT&T Partner II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using Amanda as a Primary Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using Amanda as a Backup Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Amanda as a Voice Messaging Center  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Programming Hunt Group 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Assigning Extensions to Ring-No-Answer Service . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting the Number of Rings for No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Determining When Voice Mail Answers Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Assigning Outside Lines to Hunt Group 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Voice Mail Coverage for Outside Lines (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting Up a Night Button  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Transferring Callers to Other User’s Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . 25
Transferring Callers to Your Voice Mail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Programming a Do Not Disturb Button  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 
						

							vi Telephone Switching Systems for Amanda@SOHO
Using the Template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Chapter 4:
Programming the Comdial Unisyn  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Getting Started  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Interfacing with a Voice Mail System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Programming the Unisyn for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Configuring the Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Setting Up Ringing Operation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Assigning Voice Mail Ports to a Hunt Group  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Setting Up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Setting Up the Intercom Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Setting Up Line Groups  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Setting Prime Line Intercom for Voice Mail Ports  . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Setting Up Message Waiting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Setting Up Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Other Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using Timed Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using Unanswered Call Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using Private Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Programming a Direct Login Button  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 5:
Programming the Iwatsu Adix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Entering and Exiting Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Initializing the System  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using the Telephone Keys and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Setting Up an Iwatsu ADIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter 6:
Programming the NEC Electra, Level I  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Getting Started  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Programming the Hunt Group  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Programming System Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Programming Night and Day Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Programming Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Chapter 7:
Programming the NEC Electra II  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Getting Started  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Programming Voice Mail Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Programming the Hunt Group  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Programming a Quick Transfer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Programming the Interior Ring Pattern  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Programming Message Waiting Indications (MWI)  . . . . . . . . . . . . . . . . . . . . . . . . . 61
Programming Telephones to Forward to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . 62
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Chapter 8:
Programming Panasonic KXTD 1232 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using a Panasonic Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Getting Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Programming a Panasonic  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 
						

							vii
Forwarding Calls to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Chapter 9:
Programming Panasonic DBS 824 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Getting Started  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Using the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Programming the Hunt Group  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using Third-Party Voice Mail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Programming Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Stopping the Busy Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using Amanda as a Primary Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using Amanda as a Backup Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Programming Each Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
To Use Answer Supervision  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
To Use Call Forwarding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
To Use a Voice Mail Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
To Use a Voice Mail Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Chapter 10:
Programming the Samsung DCS 2.2/Compact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Getting Started  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using the Keys on the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Programming MMC: 207 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Programming MMC: 726 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Chapter 11:
Programming the Sprint Protegé CTX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Connecting the Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Initiating Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Getting Around in the Protegé Software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Setting Up Voice Mail Port Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Setting Up Hunt Groups  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Setting Up Special Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Displaying the Name VMAIL on a Notification  . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Programming Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Setting Up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Setting Up the Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Chapter 12:
Programming the Toshiba DK Series  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Getting Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Coding for the Single-line Station Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Managing Message Waiting Lights  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Managing Voice Mail Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Chapter 13:
Programming the Vodavi DHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Creating Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Using the Starplus Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Programming Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Information about Prefixes and Suffixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Information about the Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Forwarding Telephones on No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 
						

							viii Telephone Switching Systems for Amanda@SOHO
Speed-dialing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Using Amanda as a Backup Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Switching between Day and Night Service  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Chapter 14:
Programming the WIN 36D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Getting Started  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Programming the Hunt Group  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Turning Off the MIT Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Programming Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Programming Voice Mail Extended Inband Signaling  . . . . . . . . . . . . . . . . . . . . . . 150
Using Amanda as a Primary Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . 151
Making Amanda a Backup Attendant  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Making Amanda a Voice Messaging Center  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 
						

							Chapter 1:
Introducing the Switches
Using a PBX with Amanda
Amanda@SOHO works with the following telephone switching systems.
Telephone Switching Systems
PBXNumber
AT&T Partner Plus110
AT&T Partner 2111
Comdial DSU/Unisyn
     2-digit extension plan
     3-digit extension plan
121
122
Inter-Tel GMX 12/24140
Iwatsu Adix 8/24 (S/M Series)150
Iwatsu Adix 16/48151
NEC Electra, Level I (release 2.00+)170
NEC Electra II (release 3.00+)171
Panasonic KXTD 1232191
Panasonic DBS192
Samsung DCS 2.2/Compact220
Sprint CTX/MTX230
Toshiba DK-8250
Toshiba DK-16251
Toshiba DK-16e, DK-40252
Vodavi Starplus DHS260
WIN 36D270
WIN 100D271 
						

							2 Telephone Switchings Systems for Amanda@SOHO
Each chapter in this guide covers either one telephone switching system or one 
manufacturer. For some manufacturers that have more than one switching system listed, 
each system has its own chapter because the programming is different.
These chapters offer the information needed to program a new system with voice mail. It 
does not cover other aspects of programming the system. Nor does it prescribe corrections 
to make to previously programmed systems.
Each chapter includes recommendations from dealers and switching system manuals. The 
Amanda Company assumes no liability for the accuracy of the information.
Identifying the Telephone Switching System
This guide explains how to:
 Tell Amanda what telephone switching system she will be working with
 Program that telephone switching system to work with Amanda correctly
As the person installing Amanda, you must notify Amanda about the type of telephone 
switching system she will be using. 
  +     +       +       +  enter the Amanda Company number for your PBX  +  
Amanda repeats your selection as a confirmation.
After selecting a telephone switching system, you can dial   to hang up or 
enough  ’s to return to the administrator menu and select a new set of options, for 
example, to designate the operator’s or the fax machine’s extension.
To log into Amanda:
Dial:
 _______ (Amanda’s number)  +     +        (the mailbox)  +    
  +   security code  (initially the same number as the mailbox)  + 
NOTE:If Amanda asks for a security code immediately (because the telephone 
switching system uses an auto-login feature), use:
Dial:
 _______ (Amanda’s number)  +     +       + 
mailbox  +     +  security code  +  
OR 
You can dial the mailbox’s security code (even though Amanda will say it is an in-
valid security code). Then provide the mailbox:
Dial: _______ +  security code  +     +  mailbox  +     +  
To log into Amanda from outside of the office:
Dial:
 _______ (the office number)  +     +  mailbox  +     +  security code  +