Amanda Telephone Switches Instructions Manual
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Chapter 10: Programming the Samsung DCS 2.2/ Compact Getting Started You can program the Samsung DCS 2.2/Compact from any LCD 12B or 24B keyset. To begin programming: 1. Press TRSF. The display shows: 2. Dial 800 as in the following: The display shows: 3. Dial the passcode. The default passcode is 4321. The display shows: 4. Press the up arrow once to change from Disable Tenant to Enable Tenant. The display shows: 5. Press TRSF to redisplay the date and time. Now you can begin programming. Follow the directions for programming 207 or 726 by dialing 207 or 726.PROGRAMMING MODE ENTER PGM ID: PROGRAMMING MODE ENTER PGM ID: 800 ENABLE TECH. PROG PASSCODE: ENABLE TECH. PROG DISABLE TENANT: 1 ENABLE TECH. PROG ENABLE TENANT: 1
84 Telephone Switching Systems for Amanda@SOHO
Using the Keys on the Telephone
The following figure shows the special key functions.
Programming MMC: 207
You use MMC: 207 to create a VM/AA (Voice Mail/Automated Attendant) port. Because
you must program MMC: 207 for each Amanda port, you will perform the following steps
from 1 to 4 times.
VM/AA ports receive the digits designated in MMC 726 VM/AA Options and also
receive a true disconnect signal when a call is completed. Only SLI (Subscribers Line
Interface) boards, not key daughterboards, support the disconnect signal. Do not make
VM/AA ports data. If they are data, they become single-line ports and stop voice mail
integration. VM/AA ports are protected against tones.
LEFT
SOFT KEY RIGHT
SOFT KEYSCROLL
*
7PRS
4GHI
1
0OPER
8TUV
5JKL
2ABC
#
9WXY
6MNO
3DEFVOL
SPK
HOLD
TRSF
ANS/
RLSDOWN
UP
DIAL PAD ABCDEF
Chapter 10: Programming the Samsung DCS 2.2/Compact 85 When programming MMC: 207, you use the following program keys: To create a VM/AA port: 1. Press TRSF then dial 207. The display shows a station number, followed by VMAA PORT and the default value NORMAL PORT: 2. Do one of the following: Dial station number (for example, 209). OR Press UP or DOWN to select a station number. Then press the RIGHT soft key to move the cursor to NORMAL PORT: If you picked station 209 (as in the example), the display would show: 3. Do one of the following: Dial 1 for VMAA PORT. OR Press UP or DOWN to select VMAA PORT. Then press the RIGHT soft key: If you picked station 209 (as in the example), the display would show: PurposeKey Scroll through a set of optionsUP and DOWN Arrows Enter selectionKeypad Move cursor right and leftRIGHT and LEFT Softkeys Move cursor from top to bottom line on display (or vice versa)RIGHT and LEFT Softkeys Store data and advance to next MMCSPK Clear entryHOLD Select ALLANS/RLS Store and exitTRSF [209] VMAA PORT NORMAL PORT [209] VMAA PORT N ORMAL PORT [209] VMAA PORT V MAA PORT
86 Telephone Switching Systems for Amanda@SOHO 4. Do one of the following: Press TRSF to store and exit. OR Press SPK to store and advance to the next MMC. Programming MMC: 726 You use MMC: 726 to set a series of VM/AA Options. There are eight main options for programming and several sub-options. Many of them are YES/NO. Others require a few numbers or letters of the alphabet. While you use the default settings in almost all cases, it is best to check that the settings are the ones they are supposed to be. When programming MMC: 726, you use the following program keys: To set VM/AA options: 1. Press TRSF then dial 726. The display shows the EXT for DN1 option and its default setting YES: 2. If the setting is as shown above: a. Press UP to go to the next option. b. Go on to the next numbered step. If the setting is not as shown above: a. Press the RIGHT softkey to move the cursor to the bottom line of the display. b. Press UP or DOWN to change NO to YES. c. Press the RIGHT softkey to move the cursor to the top line of the display. PurposeKey Scroll through a set of optionsUP and DOWN arrows Enter selectionKeypad Move cursor right and leftRIGHT and LEFT Softkeys Move cursor from top to bottom line on display (or vice versa)RIGHT and LEFT Softkeys Store data and advance to next MMCSPK Clear entryHOLD Store and exitTRSF Inputs the letter AA Inputs the letter BB Inputs the letter CC E XT FOR DN1 YES
Chapter 10: Programming the Samsung DCS 2.2/Compact 87 d. Press UP to go to the next option. e. Go on to the next numbered step. 2. The display shows: Follow the directions given in step 1, depending on whether the setting is as shown or not as shown. 3. The display shows: Follow the directions given in step 1, depending on whether the setting is as shown or not as shown. 4. The display shows: Follow the directions given in step 1, depending on whether the setting is as shown or not as shown. 5. The display shows: Follow the directions given in step 1, depending on whether the setting is as shown or not as shown. 6. The display shows: If the setting is as shown above: a. Press UP to go to the next option. b. Go on to step 7. If the setting is not as shown above: a. Press the RIGHT softkey to move the cursor to the bottom line of the display. b. Press C. c. Press UP to go to the next option. d. Go on to step 7. 7. The display shows:T RK FOR DN1 YES E XT FOR DN2 NO T RK FOR DN2 NO S EPARATOR NO D ISCONECT SIGNAL C C ALL TYPE ID DIRECT CALL:*
88 Telephone Switching Systems for Amanda@SOHO If the setting is as shown above: a. Press the RIGHT softkey to move the cursor to the bottom line of the display. b. Go on to step 8. If the setting is not as shown above: a. Press the RIGHT softkey to move the cursor to the bottom line of the display. b. Press *. c. Go on to step 8. 8. Press UP for the next option. The display shows: 9. If # is not already the setting, press the RIGHT softkey to move the cursor to the bot- tom line of the display. Then press #. 10. Press UP for the next option. The display shows: 11. If # is not already the setting, press the RIGHT softkey to move the cursor to the bot- tom line of the display. Then press #. 12. Press UP for the next option. The display shows: 13. If # is not already the setting, press the RIGHT softkey to move the cursor to the bot- tom line of the display. Then press #. 14. Press UP for the next option. The display shows: 15. If # is not already the setting, press the RIGHT softkey to move the cursor to the bot- tom line of the display. Then press #. 16. Press UP for the next option. The display shows:C ALL TYPE ID ALL FWD CALL:# C ALL TYPE ID BSY FWD CALL:# C ALL TYPE ID NOA FWD CALL:# C ALL TYPE ID RECALL:# C ALL TYPE ID DIR TRK CALL:6
Chapter 10: Programming the Samsung DCS 2.2/Compact 89 17. If 6 is not already the setting, press the RIGHT softkey to move the cursor to the bot- tom line of the display. Then press 6. 18. Press UP for the next option. The display shows: 19. If # is not already the setting, press the RIGHT softkey to move the cursor to the bot- tom line of the display. Then press #. 20. Press UP for the next option. The display shows: 21. If # is not already the setting, press the RIGHT softkey to move the cursor to the bot- tom line of the display. Then press #. 22. Press UP for the next option. The display shows: 23. If * is not already the setting, press the RIGHT softkey to move the cursor to the bot- tom line of the display. Then press *. 24. Press the RIGHT softkey TWICE and then press UP to go to the next option. The display shows: If the setting is as shown above: a. Press the RIGHT softkey to move the cursor to the bottom line of the display. b. Go on to step 25. If the setting is not as shown above: a. Press the RIGHT softkey to move the cursor to the line with the setting. b. Press B. c. Press A. d. Go on to step 25. N OTE:A, B, and C are the first three keys in the bottom row of the function keys. 25. Rotate through the options for PROGRESS TONE ID by pressing UP.C ALL TYPE ID OVERFLOW:# C ALL TYPE ID DID CALL:# C ALL TYPE ID MESSAGE CALL:* P ROGRESS TONE ID DIAL TONE:BA
90 Telephone Switching Systems for Amanda@SOHO They should be as displayed below: 26. Do one of the following: Press TRSF to store and exit. OR Press SPK to store and advance to the next MMC.PROGRESS TONE ID BUSY TONE:4 PROGRESS TONE ID RINGBACK TONE:5 PROGRESS TONE ID DND NO MORE:6 PROGRESS TONE ID HDSET ANSWER:3 PROGRESS TONE ID SPKER ANSWER:3 MMC: 726 VM/AA Options Option What to Use for Amanda Description EXT FOR DN1 (option 0)YESYES or NO. Determines whether the switch forwards DTMF informa- tion to the VM/AA port about the station that is calling the VM/AA port station. TRK FOR DN1 (option 1)YESYES or NO. Determines whether the switch forwards DTMF informa- tion to the VM/AA port about the trunk that is calling the VM/AA port station. EXT FOR DN2 (option 2)NOYES or NO. Determines whether the switch forwards DTMF informa- tion to the VM/AA port about the station that is calling another station. TRK FOR DN2 (option 3)NOYES or NO. Determines whether the switch forwards DTMF informa- tion to the VM/AA port about the station that is calling another station. SEPERATOR (option 4)NOYES or NO. Determines whether the separator digit is sent between the DN1 and DN2 information. (YES is used only when all the preced- ing options are YES.) DISCONECT SIGNAL (option 5)C0-9, A-C. Provides the digits in the signal that is sent when the calling station or CO line hangs up.
Chapter 10: Programming the Samsung DCS 2.2/Compact 91 Notification and Integration Files For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: The tokens that turn the message waiting light on are in c:\amanda\pbx.db\220.on. This file contains the tokens “,41,%E”. CALL TYPE ID (option 6) * # # # # 6 # # * Offers several VM/AA options that allow you to customize the voice mail/switch interaction. DIRECT CALL Indicates that the call originates from anoth- er station in the system. Use * for Amanda. ALL FWD CALL Indicates that the call was forwarded to the VM/AA port from a station with CALL FORWARD ALL set. Use # for Amanda. BSY FWD CALL Indicates that the call was forwarded to the VM/AA port from a station with CALL FORWARD BUSY set. Use # for Amanda. NOA FWD CALL Indicates that the call was forwarded to the VM/AA port from a station with CALL FORWARD NO ANSWER set. Use # for Amanda. RECALL Indicates that a call is recalling the VM/AA port after being transferred and not an- swered. Use # for Amanda. DIR TRK CALL Indicates that a CO call has gone directly to VM/AA (for example, from a trunk line). Use 6 for Amanda. OVERFLOW Indicates that a call has OVERFLOWED to the VM/AA port from a station group. Use # for Amanda. DID CALL Indicates that a DID call has called the VM/ AA port. Use # for Amanda. MESSAGE CALL Indicates that a message button or message reply feature code has been used to call the VM/AA port. Use * for Amanda. CALL PROGRESS TONES (option 7) BA 4 5 6 3 3 0-9. A-C. Indicates what DTMF digits can be sent instead of normal system tones. Use BA for Amanda. Tone: Default: DIAL TONE BA BUSY TONE 4 RNGBACK TONE 5 DND NO MORE 6 HDSET ANSWER 3 SPKER ANSWER 2 (use 3 for Amanda) MMC: 726 VM/AA Options (Continued) Option What to Use for Amanda Description
92 Telephone Switching Systems for Amanda@SOHO The tokens that turn the message waiting light off are in c:\amanda\pbx.db\220.off. This file contains the tokens “,42,%E”. The dial codes and integration strings used by the switch are in c:\amanda\pbx.db\220.pbx. This file contains the following lines: Samsung DCS 2.2/Compact #################################################### # Samsung DCS # #################################################### dl_dtwait F- # Dial code to put a caller on transfer hold : dl_ndtret - # Dial code to use when there is no transfer dialtone: dl_rnaret F- # Dial code to return to caller after Ring No Answer : dl_bsyret F- # Dial code to return to caller when there is a Busy : dl_hupret F- # Dial code to use after a call screening reject : dl_connect H # Dial code to connect the caller to the extension : tmo_dtwait 0 # Number of seconds to wait for dialtone detection : flashtm 55 # Number of 1/100 seconds to use for Flash time : dt_answer # Which DTMF tone to listen to for answer detection : dt_hangup C # Which DTMF tone to listen to for hangup detection : dl_prefix # What to dial BEFORE dialing the User ID extension : dl_suffix H # What to dial AFTER dialing the User ID extension : dl_init # What to dial when the system first starts up : dl_stop # What to dial when the system performs a shutdown : dl_pickup # What to dial when a port goes off-hook : dl_conference # What to dial to create/record a conference call : integration 10 ‘#rr’ integration 10 ‘#rrr’ integration 10 ‘*ee’ integration 10 ‘*eee’ integration 10 ‘6tt’ integration 10 ‘6ttt’ integration 10 ‘8ii’ integration 10 ‘8iii’