Amanda Telephone Switches Instructions Manual

							Chapter 2: Programming the AT&T Partner Plus 13
4. Press .
5. Select another procedure or exit programming mode.
Using the Template
The following template is not actual size, but it can help you determine where the special 
keys, such as   are.
MLS-34D Overlay
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Feature
Wild     Next
Procedure
   Prev
Procedure    Next
    item
    Prev
    Item    Next
    Data
    Prev
    Data  Remove
   Enter
 System
Program    Central
Tel Program 
						

							14 Telephone Switching Systems for Amanda@SOHO
Partner-34D Telephone
Partner-18D/18 Telephone
Partner-6 Telephone
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IntercomIntercomExt.
Message
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IntercomIntercomExt.
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Intercom Intercom
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Ext.Message 
						

							Chapter 2: Programming the AT&T Partner Plus 15
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial 
code, and integration information. When you select a telephone switching system, 
Amanda knows which files to use for your switch. The files contain:
 The tokens that turn the message waiting light on are in c:\amanda\pbx.db\110.on.
This file contains the tokens “,#09,%E”.
 The tokens that turn the message waiting light off are in 
c:\amanda\pbx.db\110.off.
This file contains the tokens “,#10,%E”.
 The dial codes and integration strings used by the switch are in 
c:\amanda\pbx.db\110.pbx.
This file contains the following lines:
####################################################
# AT&T Partner Plus                               #
####################################################
dl_dtwait F-         # Dial code to put a caller on transfer hold         :
dl_ndtret F-         # Dial code to use when there is no transfer dialtone:
dl_rnaret F-         # Dial code to return to caller after Ring No Answer :
dl_bsyret F-         # Dial code to return to caller when there is a Busy :
dl_hupret F-         # Dial code to use after a call screening reject     :
dl_connect H         # Dial code to connect the caller to the extension   :
tmo_dtwait 4         # Number of seconds to wait for dialtone detection   :
flashtm 55           # Number of 1/100 seconds to use for Flash time      :
dt_answer            # Which DTMF tone to listen to for answer detection  :
dt_hangup            # Which DTMF tone to listen to for hangup detection  :
dl_prefix            # What to dial BEFORE dialing the User ID extension  :
dl_suffix H          # What to dial AFTER dialing the User ID extension   :
dl_init              # What to dial when the system first starts up       :
dl_stop              # What to dial when the system performs a shutdown   :
dl_pickup            # What to dial when a port goes off-hook             :
dl_conference  # What to dial to create/record a conference call    :
integration 10 ‘#rr###’
integration 10 ‘#02#ss#rr#’
integration 10 ‘#03##rr#’
integration 10 ‘#00#ee#ss#’
integration 10 ‘#00#ee##’
integration 10 ‘#rrr###’
integration 10 ‘#02#sss#rrr#’
integration 10 ‘#03##rrr#’
integration 10 ‘#00#eee#sss#’
integration 10 ‘#00#eee##’ 
						

							16 Telephone Switching Systems for Amanda@SOHO 
						

							Chapter 3:
Programming the 
AT&T Partner II
Getting Started
To connect Amanda to the switching system:
1. Run direct wiring from RJ-11 jack (one-pair) on Partner 206 module to RJ-11 jack 
(two-pair) on the voice board.
2. Run wiring from 66 block to RJ-11 jack (two-pair) to the Amanda Rhetorex voice 
board.
OR
 Use four RJ-11 mounting cords, one cord for each voice mail port. Plug one into 
each extension port on the 206 Module.
To start programming the AT&T Partner:
Press 
.
To exit programming the AT&T Partner:
Press 
.
Programming is done only from extension 10 or 11.
Using Amanda as a Primary Automated Attendant
If you are using Amanda as a primary automated attendant, you need to read the following 
sections. Many of these sections also apply to using Amanda as a backup attendant or a 
voice messaging center; sometimes the settings are identical. Sometimes they are 
different. Be sure to use the settings for the primary automated attendant.
Section to read:To program:
Programming Hunt Group 7#505 Hunt Group Extensions
Assigning Extensions to Ring-
No-Answer Service#310 VMS Cover
Setting the Number of Rings for 
No Answer#117 VMS Cover Rings
Determining When Voice Mail 
Answers Calls#506 VMS Hunt Delay 
						

							18 Telephone Switching Systems for Amanda@SOHO
Using Amanda as a Backup Attendant
If you are using Amanda as a backup attendant, you need to read the following sections. 
Many of these sections also apply to using Amanda as a primary automated attendant or a 
voice messaging center; sometimes the settings are identical. Sometimes they are 
different. Be sure to use the settings for the backup attendant.
Using Amanda as a Voice Messaging Center
If you are using Amanda as a voice messaging center, you need to read the following 
sections. Many of these sections also apply to using Amanda as a primary automated 
attendant or a backup attendant; sometimes the settings are identical. Sometimes they are 
different. Be sure to use the settings for a voice messaging center.
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt 
Group 7#206 Group Call Distribution
Section to read:To program:
Programming Hunt Group 7#505  Hunt Group Extensions
Assigning Extensions to Ring-
No-Answer Service#310 VMS Cover
Setting the Number of Rings for 
No Answer#117 VMS Cover Rings
Determining When Voice Mail 
Answers Calls#506 VMS Hunt Delay
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt 
Group 7#206 Group Call Distribution
Section to read:To program:
Programming Hunt Group 7#505  Hunt Group Extensions
Assigning Extensions to Ring-
No-Answer Service#310 VMS Cover
Setting the Number of Rings for 
No Answer#117 VMS Cover Rings
Determining When Voice Mail 
Answers Calls#506 VMS Hunt Delay
Section to read:To program: 
						

							Chapter 3: Programming the AT&T Partner II 19
Programming Hunt Group 7
You program Hunt Group 7 for voice mail. You program it identically, regardless of 
whether Amanda is being used as a primary automated attendant, a backup attendant, or a 
voice messaging center. It is a circular hunt group.
Procedure #505 Hunt Group Extensions lets you assign any number of extensions to a 
Hunt Group. The system supports up to seven Hunt Groups, with Hunt Group 7 used 
exclusively for voice messaging.
Any number of extensions can be assigned to each Hunt Group.
To assign an extension to Hunt Group 7:
1. Press 
2. At the Group: prompt, enter a group number (7 is for voice messaging). For example, 
a display similar to the following appears:
Hunt Group 7
Extension:
3. Enter an extension number. For example, to select extension 31, press  .
4. To assign the extension, press   until you see “1” for assigned to group on 
the display.
5. To assign another extension, press   or   until the extension 
number shows on the display. Repeat step 4.
6. Select another procedure or exit programming mode.
E
XTRA INFORMATION:
After you assign the extensions associated with the voice messaging system hardware to 
Hunt Group 7, you can set the Transfer Return Extension (#306) for those extensions to 
extension 10 (or another extension with a person who can assist the caller). See a Partner 
manual for details.
Assigning Extensions to Ring-No-Answer Service
Procedure #310 VMS Cover automatically routes an extension’s unanswered intercom, 
transferred, and DIL/DID calls to Amanda after a specified number of rings so callers can 
leave messages.
You program it identically, regardless of whether Amanda is being used as a primary 
automated attendant, a backup attendant, or a voice messaging center. 
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt 
Group 7#206 Group Call Distribution
Section to read:To program: 
						

							20 Telephone Switching Systems for Amanda@SOHO
To program voice mail coverage:
1. Press 
2. Enter the number of the extension to be covered by Amanda. For example, to program 
extension 11, press  .
3. To assign Automatic VMS Cover, press   until you see “1” for assigned 
on the display.
4. To program another extension, press   or   until the extension 
number shows on the display.
5. Select another procedure or exit programming mode.
E
XTRA INFORMATION:
To manually change an extension’s VMS Cover state, users can program the VMS Cover 
feature on a button with lights. Users can then press the VMS Cover button to activate the 
feature (green light on) or deactivate the feature (green light off). 
N
OTE:If Automatic VMS Cover is assigned at an extension, the green light is 
lit automatically after programming the VMS Cover button to indicate 
the VMS Cover is currently active. If this is the case, and the VMS Cover 
button is pressed, the feature is deactivated. To activate VMS Cover 
again, you must press the button.
Automatic VMS Cover also applies to outside calls on lines assigned ownership with Line 
Coverage Extension (#208). See “Voice Mail Coverage for Outside Lines (Optional)” on 
page 23.
Users with Automatic VMS Cover turned on can activate Do Not Disturb to Send All 
Calls immediately to their voice mailbox.
If an extension has Automatic VMS Cover and Call Forwarding active, calls ring at the 
forwarding destination; they are not covered by Amanda.
Standard telephones and system telephones without a programmed VMS Cover button 
cannot override this feature once it is assigned to an extension.
Setting the Number of Rings for No Answer
Procedure #117 VMS Cover Rings which applies to all system extensions programmed for 
VMS Cover, defines the number of times a call rings before it is sent to a user’s voice 
mailbox.
Depending on your needs, you can program this procedure identically or differently for a 
primary automated attendant, a backup attendant, or a voice messaging center. 
(If an extension has VMS Cover or Automatic VMS Cover (#310) active, unanswered 
calls to that extension are routed to Amanda after the specified number of VMS Cover 
Rings.) 
						

							Chapter 3: Programming the AT&T Partner II 21
To set the number of times calls ring before being sent to a mailbox:
1. Press 
2. Enter a setting (1-9) for the number of rings by pressing   or   
until the setting you want appears on the display.
If Amanda will be a: Suggested setting:
primary automated attendant 3
backup attendant 3
voice messaging center 3
For example, to set VMS Cover Rings to 3, press   or   until a 
display similar to the following appears:
VMS Cover Rings
3 Rings
3. Select another procedure or exit programming mode.
Determining When Voice Mail Answers Calls
Procedure #506 VMS Hunt Delay and #507 VMS Hunt Schedule to schedule when voice 
mail answers calls. You program them differently, depending on whether Amanda is being 
used as a primary automated attendant, a backup attendant, or a voice messaging center. 
Procedure #506 VMS Hunt Delay determines when outside calls should be answered by 
Amanda. You can set the system for either immediate call handling (after the second ring) 
or delayed call handling (after the fourth ring). Delayed call handling gives the 
receptionist an opportunity to answer calls before they go to Amanda.
Procedure #507 VMS Hunt Schedule determines whether the outside line assigned to 
Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation 
(Night Service is off), or only during Night operation (Night Service is on). 
To schedule voice mail response:
1. Press 
2. Press   until the appropriate value displays. (Values are “1”  for Immedi-
ate and “2” for Delayed.)
If Amanda will be a: This setting must be:
primary automated attendant Immediate
backup attendant Delayed
voice messaging center Delayed
3. Press 
4. Press   until the appropriate value displays. (Values are “1” for Always, 
“2” for Day Only, and “3” for Night Only.)
If Amanda will be a: This setting must be:
primary automated attendant Always
backup attendant Night Only
voice messaging center Night Only 
						

							22 Telephone Switching Systems for Amanda@SOHO
5. Select another procedure or exit programming mode.
If you set VMS Hunt Schedule for Day Only or Night Only, you must use Night Service 
Button (#503) to program a Night Service button for extension 10. See “Setting Up a 
Night Button” on page 23.
Assigning Outside Lines to Hunt Group 7
Use procedure #206 Group Call Distribution to assign all outside lines to Hunt Group 7 
(the voice mail hunt group). This provides automated attendant service on these lines. The 
outside calls ring directly into the hunt group instead of being answered and transferred by 
the receptionist.
You program it identically, regardless of whether Amanda is being used as a primary 
automated attendant, a backup attendant, or a voice messaging center. 
To set up lines for Group Call Distribution:
1. Press 
2. At the Group: prompt, press   for voice messaging.
3. At the Line: prompt, enter the desired line number. For example, for line 1, press 
.
4. To assign a line or use VMS Line Cover for group 7, press   until the 
value is “3” for VMS Line Cover.
5. To program another line, press   or   until the line number 
shows on the display. Then repeat step 4.
6. Select another procedure or exit programming mode.
E
XTRA INFORMATION:
Hunt Group 7 is used exclusively for the voice messaging system. If you are using a voice 
messaging system, you have two Group Call Distribution options:
 Calls can be routed directly to the voice mailbox of a specific user after four rings. 
Choose VMS Line Cover (setting 3) for those lines and assign a line owner in the 
voice messaging system.
 As a more flexible alternative to the VMS Line Cover setting, you can use Line 
Coverage Extension (#208) with VMS Cover. This lets you specify the number of 
times calls ring—using MVS Cover Rings #117—at the user’s extension before 
going to the user’s mailbox. In addition, if the user’s extension has Do Not Disturb 
on, calls on the line can go immediately to coverage.
Each outside line can be assigned to only one Hunt Group. The caller hears ringing, which 
continues until the call is answered if the Hunt Group receives an outside call and all 
members of that Hunt Group are busy (or have Do Not Disturb on).