Amanda Telephone Switches Instructions Manual

							Chapter 2:
Programming the 
AT&T Partner Plus
Getting Started
To connect Amanda to the switching system:
1. Run direct wiring from RJ-11 jack (one-pair) on Partner 206 module to RJ-11 jack 
(two-pair) on the voice board.
2. Run wiring from 66 block to RJ-11 jack (two-pair) to the Amanda Rhetorex voice 
board.
OR
 Use four RJ-11 mounting cords, one cord for each voice mail port. Plug one into 
each extension port on the 206 Module.
The 206 Module must be 3.1 or higher in order to turn the message lights on and off 
for single-line telephones.
To start programming the AT&T Partner:
Press 
.
To exit programming the AT&T Partner:
Press 
.
Programming is done only from extension 10 or 11.
Using Amanda as a Primary Automated Attendant
If you are using Amanda as a primary automated attendant, you need to read the following 
sections. Many of these sections also apply to using Amanda as a backup attendant or a 
voice messaging center; sometimes the settings are identical. Sometimes they are 
different. Be sure to use the settings for the primary automated attendant.
Section to read:To program:
Programming Hunt Group 7#505 Hunt Group Extensions
Assigning Extensions to Ring-
No-Answer Service#310 VMS Cover
Setting the Number of Rings for 
No Answer#117 VMS Cover Rings
Determining When Voice Mail 
Answers Calls#506 VMS Hunt Delay 
						

							4 Telephone Switching Systems for Amanda@SOHO
Using Amanda as a Backup Attendant
If you are using Amanda as a backup attendant, you need to read the following sections. 
Many of these sections also apply to using Amanda as a primary automated attendant or a 
voice messaging center; sometimes the settings are identical. Sometimes they are 
different. Be sure to use the settings for the backup attendant.
Using Amanda as a Voice Messaging Center
If you are using Amanda as a voice messaging center, you need to read the following 
sections. Many of these sections also apply to using Amanda as a primary automated 
attendant or a backup attendant; sometimes the settings are identical. Sometimes they are 
different. Be sure to use the settings for a voice messaging center.
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt 
Group 7#206 Group Call Distribution
Section to read:To program:
Programming Hunt Group 7#505  Hunt Group Extensions
Assigning Extensions to Ring-
No-Answer Service#310 VMS Cover
Setting the Number of Rings for 
No Answer#117 VMS Cover Rings
Determining When Voice Mail 
Answers Calls#506 VMS Hunt Delay
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt 
Group 7#206 Group Call Distribution
Section to read:To program:
Programming Hunt Group 7#505  Hunt Group Extensions
Assigning Extensions to Ring-
No-Answer Service#310 VMS Cover
Setting the Number of Rings for 
No Answer#117 VMS Cover Rings
Determining When Voice Mail 
Answers Calls#506 VMS Hunt Delay
Section to read:To program: 
						

							Chapter 2: Programming the AT&T Partner Plus 5
Programming Hunt Group 7
You program Hunt Group 7 for voice mail. It should be a circular hunt group. You 
program it identically, regardless of whether Amanda is being used as a primary 
automated attendant, a backup attendant, or a voice messaging center. It is a circular hunt 
group.
Procedure #505 Hunt Group Extensions lets you assign any number of extensions to a 
Hunt Group. The system supports up to seven Hunt Groups, with Hunt Group 7 used 
exclusively for voice messaging.
Any number of extensions can be assigned to each Hunt Group.
To assign an extension to Hunt Group 7:
1. Press 
2. At the Group: prompt, enter a group number (7 is for voice messaging). For example, 
a display similar to the following appears:
Hunt Group 7
Extension:
3. Enter an extension number. For example, to select extension 31, press  .
4. To assign the extension, press   until you see “1” for assigned to group on 
the display.
5. To assign another extension, press   or   until the extension 
number shows on the display. Repeat step 4.
6. Select another procedure or exit programming mode.
E
XTRA INFORMATION:
After you assign the extensions associated with the voice messaging system hardware to 
Hunt Group 7, you can set the Transfer Return Extension (#306) for those extensions to 
extension 10 (or another extension with a person who can assist the caller). See a Partner 
manual for details.
Assigning Extensions to Ring-No-Answer Service
Procedure #310 VMS Cover automatically routes an extension’s unanswered intercom, 
transferred, and DIL/DID calls to Amanda after a specified number of rings so callers can 
leave messages.
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt 
Group 7#206 Group Call Distribution
Section to read:To program: 
						

							6 Telephone Switching Systems for Amanda@SOHO
You program it identically, regardless of whether Amanda is being used as a primary 
automated attendant, a backup attendant, or a voice messaging center. 
To program voice mail coverage:
1. Press 
2. Enter the number of the extension to be covered by Amanda. For example, to program 
extension 11, press  .
3. To assign Automatic VMS Cover, press   until you see “1” for assigned 
on the display.
4. To program another extension, press   or   until the extension 
number shows on the display.
5. Select another procedure or exit programming mode.
E
XTRA INFORMATION:
To manually change an extension’s VMS Cover state, users can program the VMS Cover 
feature on a button with lights. Users can then press the VMS Cover button to activate the 
feature (green light on) or deactivate the feature (green light off). 
N
OTE:If Automatic VMS Cover is assigned at an extension, the green light is 
lit automatically after programming the VMS Cover button to indicate 
the VMS Cover is currently active. If this is the case, and the VMS Cover 
button is pressed, the feature is deactivated. To activate VMS Cover 
again, you must press the button.
Automatic VMS Cover also applies to outside calls on lines assigned ownership with Line 
Coverage Extension (#208). See “Voice Mail Coverage for Outside Lines (Optional)” on 
page 9.
Users with Automatic VMS Cover turned on can activate Do Not Disturb to Send All 
Calls immediately to their voice mailbox.
If an extension has Automatic VMS Cover and Call Forwarding active, calls ring at the 
forwarding destination; they are not covered by Amanda.
Standard telephones and system telephones without a programmed VMS Cover button 
cannot override this feature once it is assigned to an extension.
Setting the Number of Rings for No Answer
Procedure #117 VMS Cover Rings which applies to all system extensions programmed for 
VMS Cover, defines the number of times a call rings before it is sent to a user’s voice 
mailbox.
Depending on your needs, you can program this procedure identically or differently for a 
primary automated attendant, a backup attendant, or a voice messaging center. 
(If an extension has VMS Cover or Automatic VMS Cover (#310) active, unanswered 
calls to that extension are routed to Amanda after the specified number of VMS Cover 
Rings.) 
						

							Chapter 2: Programming the AT&T Partner Plus 7
To set the number of times calls ring before being sent to a mailbox:
1. Press 
2. Enter a setting (1-9) for the number of rings by pressing   or   
until the setting you want appears on the display.
If Amanda will be a: Suggested setting:
primary automated attendant 3
backup attendant 3
voice messaging center 3
For example, to set VMS Cover Rings to 3, press   or   until a 
display similar to the following appears:
VMS Cover Rings
3 Rings
3. Select another procedure or exit programming mode.
Determining When Voice Mail Answers Calls
Procedure #506 VMS Hunt Delay and #507 VMS Hunt Schedule to schedule when voice 
mail answers calls. You program them differently, depending on whether Amanda is being 
used as a primary automated attendant, a backup attendant, or a voice messaging center. 
Procedure #506 VMS Hunt Delay determines when outside calls should be answered by 
Amanda. You can set the system for either immediate call handling (after the second ring) 
or delayed call handling (after the fourth ring). Delayed call handling gives the 
receptionist an opportunity to answer calls before they go to Amanda.
Procedure #507 VMS Hunt Schedule determines whether the outside line assigned to 
Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation 
(Night Service is off), or only during Night operation (Night Service is on). 
To schedule voice mail response:
1. Press 
2. Press   until the appropriate value displays. (Values are “1”  for Immedi-
ate and “2” for Delayed.)
If Amanda will be a: This setting must be:
primary automated attendant Immediate
backup attendant Delayed
voice messaging center Delayed
3. Press 
4. Press   until the appropriate value displays. (Values are “1” for Always, 
“2” for Day Only, and “3” for Night Only.)
If Amanda will be a: This setting must be:
primary automated attendant Always
backup attendant Night Only
voice messaging center Night Only 
						

							8 Telephone Switching Systems for Amanda@SOHO
5. Select another procedure or exit programming mode.
If you set VMS Hunt Schedule for Day Only or Night Only, you must use Night Service 
Button (#503) to program a Night Service button for extension 10. See “Setting Up a 
Night Button” on page 9.
Assigning Outside Lines to Hunt Group 7
Use procedure #206 Group Call Distribution to assign all outside lines to Hunt Group 7 
(the voice mail hunt group). This provides automated attendant service on these lines. The 
outside calls ring directly into the hunt group instead of being answered and transferred by 
the receptionist.
You program it identically, regardless of whether Amanda is being used as a primary 
automated attendant, a backup attendant, or a voice messaging center. 
To set up lines for Group Call Distribution:
1. Press 
2. At the Group: prompt, press   for voice messaging.
3. At the Line: prompt, enter the desired line number. For example, for line 1, press 
.
4. To assign a line or use VMS Line Cover for group 7, press   until the 
value is “3” for VMS Line Cover.
5. To program another line, press   or   until the line number 
shows on the display. Then repeat step 4.
6. Select another procedure or exit programming mode.
E
XTRA INFORMATION:
Hunt Group 7 is used exclusively for the voice messaging system. If you are using a voice 
messaging system, you have two Group Call Distribution options:
 Calls can be routed directly to the voice mailbox of a specific user after four rings. 
Choose VMS Line Cover (setting 3) for those lines and assign a line owner in the 
voice messaging system.
 As a more flexible alternative to the VMS Line Cover setting, you can use Line 
Coverage Extension (#208) with VMS Cover. This lets you specify the number of 
times calls ring—using MVS Cover Rings #117—at the user’s extension before 
going to the user’s mailbox. In addition, if the user’s extension has Do Not Disturb 
on, calls on the line can go immediately to coverage.
Each outside line can be assigned to only one Hunt Group. The caller hears ringing, which 
continues until the call is answered if the Hunt Group receives an outside call and all 
members of that Hunt Group are busy (or have Do Not Disturb on). 
						

							Chapter 2: Programming the AT&T Partner Plus 9
Voice Mail Coverage for Outside Lines (Optional)
Procedure #208 Line Coverage Extension identifies an extension as the owner of a 
specific outside line so that the extension can activate VMS Cover (voice mail coverage) 
for that line.
Line Ringing must be set to Immediate Ring or Delayed Ring and Line Access Restriction 
(#302) must be set to No Restriction or In Only.
Users with VMS Cover turned on can send all calls immediately to their voice mailbox by 
activating Do Not Disturb.
Only one owner can be assigned to a specific line. However, multiple lines can be owned 
by the same extension. 
This feature provides an alternative method of routing outside calls to the voice messaging 
system for Call Answer Service.
To program a line coverage extension:
1. Press 
2. Enter the line number. For example, to program line 12, press  . Valid line num-
bers range from 01 to 12.
3. Enter the number of the extension to be assigned ownership of the line. Valid exten-
sion numbers range from 10 to 33.
4. Do one of the following:
 To delete the current setting, press Remove.
 To program another line, press   or   until the line number 
shows on the display. then repeat step 3.
5. Select another procedure or exit programming mode.
Setting Up a Night Button
Procedure #503 Night Service Button identifies a button on the system telephone at 
extension 10 to be used to turn Night Service on and off. When Night Service is on, all 
lines assigned to the telephones of the users in the Night Service Group ring immediately, 
regardless of their normal Line Ringing settings.
Night Service is useful if you want telephones to ring after regular business hours. For 
example, although Shipping Department workers do not answer calls directly during the 
day, you want them to answer incoming calls after hours.
Night Service affects only the extensions identified using Night Service Group Extensions 
(#504).
If you program a System Password (#403), the password must be entered when turning 
Night Service on or off. In addition, when Night Service is on, users in the Night Service 
Groups can dial only numbers on the Emergency Phone Number List (#406) and Marked  
						

							10 Telephone Switching Systems for Amanda@SOHO
System Speed Dial Numbers without entering the System Password. Night Service with a 
System Password is useful for controlling unauthorized use of telephones after hours.
The status of the Night Service button at extension 10 tells Amanda to operate in day or 
night mode.
The Night Service button returns to the status (on or off) that it was in immediately prior 
to a power failure or the use of System Reset (#728).
A Night Service must be programmed on the system telephone at extension 10.
Night Service must be programmed on a button with lights. This feature does not work if it 
is programmed on a button without lights.
A user in the Night Service Group can receive an after-hours outside call only if it comes 
in on a line that is assigned to that user’s telephone. Line assignments for extensions in the 
Night Service group can vary from one extension to another.
Dialing restrictions for extensions not in the Night Service Group remain the same as 
during normal daytime operation.
If you reassign the Night Service button, it is removed from the button where it was 
previously assigned.
To program a Night Service Button at extension 10:
1. Press 
2. Do one of the following:
 To assign Night Service to the first available button, press   until a 
display similar to the following appears:
Night Service Button
1 Assigned - Ext10
 To remove the Night Service button assignment, press   until a dis-
play similar to the following appears:
Night Service Button
2 Not Assigned - Ext10
 To assign Night Service to a specific button, press  . A display similar to the 
following appears:
Night Service Button
3 Select a Button
Then press a programmable button with lights to assign Night Service to that button.
3. Select another procedure or exit programming mode.
4. Label the Night Service button at extension 10.
For more information about #504, #403, and #406, check a Partner manual. 
						

							Chapter 2: Programming the AT&T Partner Plus 11
Optional Programming
The next few sections cover transferring callers directly to voice mail, leaving a message 
directly as one user for another, and Auto Dialing.
Transferring Callers to Other User’s Voice Mail
The Voice Mailbox Transfer feature (F14) lets a system telephone user transfer a caller 
directly to a specific extension’s voice mailbox so the caller can leave a message without 
first ringing that extension. This is useful when the user knows that the coworker is away 
from the telephone.
You can program a Voice Mailbox Transfer button on a system telephone to transfer a 
caller directly to a voice mailbox by pressing the button then dialing the mailbox 
subscriber’s extension number.
While a call is being transferred, the caller hears ringing if Ring on Transfer (#119) is 
active. If it is not active and the Music On Hold (#602) is active and an audio source is 
connected to the system, the caller hears music-on-hold. If neither Ring on Transfer nor 
Music On Hold is active, the caller hears silence.
To program a direct transfer to voice mail:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button.
4. Press .
5. Select another procedure or exit programming mode.
To use this feature:
1. From a system telephone, press the programmed button or press  .
2. Dial the two-digit extension number (or press an Auto Dial button) of the mailbox 
subscriber for whom the caller wants to leave a message.
The caller is routed to the mailbox and hears the recorded greeting for that mailbox.
3. Hang up.
Transferring Callers to Your Voice Mail
The MS Cover feature (F15) lets system telephone users press programmed buttons to turn 
VMS cover on and off, routing unanswered intercom and transferred calls for their 
extensions to the voice messaging system after the specified number of rings.
You might use this if Amanda were being used as a backup attendant or voice messaging 
center. 
						

							12 Telephone Switching Systems for Amanda@SOHO
This feature must be programmed on a button with lights. It does not apply to voice-
signaled calls, Voice Interrupt on Busy calls, group calls, forwarded calls, coverage calls, 
or transfer-return calls.
To program a direct transfer to voice mail:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button.
4. Press .
5. Select another procedure or exit programming mode.
To use this feature:
1. From a system telephone, press the programmed button to turn VMS Cover on (light 
goes on). 
2. Press it again to turn it off (light goes off).
If you turn on VMS Cover while a call is ringing, the call is sent immediately to your 
voice mailbox. If VMS Cover is already on and a call begins to ring, you can turn on Do 
Not Disturb to send that call and any subsequent calls immediately to your voice mailbox.
Programming a Do Not Disturb Button
The Do Not Disturb Button feature (F01) lets a system telephone user press a programmed 
button to prevent incoming calls for the extension from audibly alerting (light still 
flashes). When Do Not Disturb is on, outside callers hear ringing while inside callers hear 
a busy signal. Users with Automatic VMS Cover (#310) Assigned or with VMS Cover 
turned on can activate Do Not Disturb to send all calls immediately to their voice mailbox.
This feature requires a button with lights. When the Do Not Disturb feature is on, the light 
is also on, indicating that the telephone will not ring. 
Use this feature:
 When you do not want calls transferred to you by the Partner Attendant or Aman-
da.
 If you are assigned to a Hunt Group and you leave your desk, so calls to the Hunt 
Group will skip your extension and ring immediately at the next available exten-
sion in the group.
 To avoid missing calls when this feature is not needed, turn it off.
To program a Do Not Disturb button:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button with lights.