Amanda Telephone Switches Instructions Manual
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Chapter 14: Programming the WIN 36D 153 14. Press the HOLD key. The display reads: CO01:STA=00? 15. Dial the first extension in your hunt group (for example, 18). The display reads: CO01:STA=18? 16. Press the CO8 key to save your data and exit program 507. The display reads: QUIT 17. Press the HF key to stop programming. The current date and time appear on the display. Making Amanda a Backup Attendant Program 507 defines the type of trunk for each CO line. To use Amanda as a backup attendant, each CO line must be set to 2: DIL. Then, using programs 505 and 506, you make extension 10 the DIL station for day and night. Be sure that extension 10 is set to call forward no answer to the first extension in your hunt group. For more details about call forward no answer, see “Programming Call Forwarding” on page 147. To use Amanda as a backup attendant: 1. Press FEAT + 01# + FEAT + FEAT (to start programming). The display reads: PROGRAM NO. ?_ 2. Dial 507. The display reads: 507:DISA TRK SET 3. Press the HOLD key. The display reads: CO01:TYPE =1 4. Dial 2. The display reads: CO01:TYPE =2 5. Repeat steps 3 and 4 for each CO line you are using.
154 Telephone Switching Systems for Amanda@SOHO 6. Press the CO8 key to save your data and exit program 507. The display reads: QUIT 7. Press the HOLD key. The display reads: PROGRAM NO. ?_ 8. Dial 505. The display reads: 505:DAY DIL STA 9. Press the HOLD key. The display reads: CO01:STA=00? 10. Dial 10 for station/extension 10. The display reads: CO01:STA=10? 11. Press the CO8 key to save your data and exit program 507. The display reads: QUIT 12. Press the HOLD key. The display reads: PROGRAM NO. ?_ 13. Dial 506. The display reads: 506:NITE DIL STA 14. Press the HOLD key. The display reads: CO01:STA=00? 15. Dial 10 for station/extension 10. The display reads: CO01:STA=10? 16. Press the CO8 key to save your data and exit program 507. The display reads: QUIT
Chapter 14: Programming the WIN 36D 155 17. Press the HF key to stop programming. The current date and time appear on the display. Making Amanda a Voice Messaging Center Follow the steps in “Making Amanda a Backup Attendant” on page 153, but do not program station 10 to call forward no answer to the hunt group. Notification and Integration Files For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: The tokens that turn the message waiting light on are in c:\amanda\pbx.db\270.on. This file contains the tokens “%E-#0”. The tokens that turn the message waiting light off are in c:\amanda\pbx.db\270.off. This file contains the tokens “**3,%E”. The dial codes and integration strings used by the switch are stored in c:\amanda\pbx.db\270.pbx. This file contains the following lines: WIN 36D #################################################### # WIN 36D # #################################################### dl_dtwait F- # Dial code to put a caller on transfer hold : dl_ndtret - # Dial code to use when there is no transfer dialtone: dl_rnaret F- # Dial code to return to caller after Ring No Answer : dl_bsyret F- # Dial code to return to caller when there is a Busy : dl_hupret F- # Dial code to use after a call screening reject : dl_connect H # Dial code to connect the caller to the extension : tmo_dtwait 0 # Number of seconds to wait for dialtone detection : flashtm 55 # Number of 1/100 seconds to use for Flash time : dt_answer # Which DTMF tone to listen to for answer detection : dt_hangup ‘********’ # Which DTMF tone to listen to for hangup detection : dl_prefix # What to dial BEFORE dialing the User ID extension : dl_suffix H # What to dial AFTER dialing the User ID extension : dl_init # What to dial when the system first starts up : dl_stop # What to dial when the system performs a shutdown : dl_pickup # What to dial when a port goes off-hook : dl_conference # What to dial to create/record a conference call : integration 10 ‘#1ee’ integration 10 ‘#2bb’ integration 10 ‘#3rr’
Symbols .off 15 .off file AT&T Partner II 27 AT&T Partner Plus 15 Comdial 39 Iwatsu Adix 47 NEC Electra II 62 NEC Electra, Level I 54 Panasonic DBS 824 81 Panasonic KXTD 1232 70 Samsung DCS 2.2/Compact 92 Sprint CTX/MTX 117 Toshiba 122 Vodavi Starplus DHS 139 WIN 36D 155 .on 15 .on file AT&T Partner II 27 AT&T Partner Plus 15 Comdial 39 Iwatsu Adix 47 NEC Electra II 62 NEC Electra, Level I 54 Panasonic DBS 824 81 Panasonic KXTD 1232 70 Samsung DCS 2.2/Compact 92 Sprint CTX/MTX 117 Toshiba 122 Vodavi Starplus DHS 139 WIN 36D 155 .pbx file and contents AT&T Partner II 27 AT&T Partner Plus 15 Comdial 39 Iwatsu Adix 47 NEC Electra II 62 NEC Electra, Level I 54 Panasonic DBS 824 81 Panasonic KXTD 1232 70 Samsung DCS 2.2/Compact 91 Sprint CTX/MTX 117 Toshiba 122 Vodavi Starplus DHS 139 WIN 36D 155 Numerics 003 Panasonic KXTD 1232 69 006 Panasonic KXTD 1232 68 03 Toshiba 120 10-2 Toshiba 121 106 Panasonic KXTD 1232 66 109 WIN 36D and 36DX 150 1-1 NEC Electra II 61 110.off 15 110.on 15 110.pbx 15 111.off 27 111.on 27 111.pbx 27 114 Panasonic KXTD 1232 68 117 AT&T Partner II 20 AT&T Partner Plus 6 1-18 NEC Electra II 61 119 AT&T Partner II 25 AT&T Partner Plus 11 1-2 NEC Electra II 61 121.off 39 121.on 39 121.pbx 39 122.off 39 122.on 39 122.pbx 39 1234 Panasonic KXTD 1232 66 150.off 47 150.on 47 150.pbx 47 151.off 47 151.on 47 Index
158 Telephone Switching Systems for Amanda@SOHO 151.pbx 47 1-67 NEC Electra, Level I 51 170.off 54 170.on 54 170.pbx 54 171.off 62 171.on 62 171.pbx 62 191.off 70 191.on 70 191.pbx 70 192.off 81 192.on 81 192.pbx 81 202 Panasonic KXTD 1232 69 206 AT&T Partner 8 AT&T Partner II 22 WIN 36D and 36DX 146 207 Samsung 84 208 AT&T Partner II 23 AT&T Partner Plus 9 220.off 91 220.on 91 220.pbx 91 230.off 117 230.on 117 230.pbx 117 250.off 122 250.on 122 250.pbx 122 251.off 122 251.on 122 251.pbx 122 252.off 122 252.on 122 252.pbx 122 260.off 139 260.on 139 260.pbx 139 270.off 155 270.on 155 270.pbx 155 302 AT&T Partner II 23 AT&T Partner Plus 9 303 WIN 36D and 36DX 147 304 WIN 36D and 36DX 148 305 WIN 36D and 36DX 149 306 AT&T Partner II 19 AT&T Partner Plus 5 WIN 36D and 36DX 149 307 WIN 36D and 36DX 143 308 WIN 36D and 36DX 142 309 WIN 36D and 36DX 144 31 Toshiba 121 310 AT&T Partner II 19, 20 AT&T Partner Plus 5, 6 403 AT&T Partner II 23 AT&T Partner Plus 9 4-06 NEC Electra, Level I 51 406 AT&T Partner 9 AT&T Partner II 23 WIN 36D and 36DX 144 408 WIN 36D and 36DX 145 4-10 NEC Electra II 59 4-14 NEC Electra II 60 414 WIN 36D and 36DX 146 4-15 NEC Electra II 60 NEC Electra, Level I 53 4-16 NEC Electra, Level I 53 503 AT&T Partner II 22, 23 AT&T Partner Plus 8, 9 Night Service button AT&T Partner II 24 AT&T Partner Plus 10 504 AT&T Partner II 23 AT&T Partner Plus 9 505 AT&T Partner II 19 AT&T Partner Plus 5 WIN 36D and 36DX 152, 154 506 AT&T Partner II 21 AT&T Partner Plus 7 WIN 36D and 36DX 152, 154
Index 159 507 AT&T Partner II 21 AT&T Partner Plus 7 WIN 36D and 36DX 152, 153 602 AT&T Partner II 25 AT&T Partner Plus 11 Panasonic KXTD 1232 67 603 Panasonic KXTD 1232 69 604 Panasonic KXTD 1232 69 609 Panasonic KXTD 1232 68 7-1 NEC Electra II 59 726 Samsung 86 728 AT&T Partner II 24 AT&T Partner Plus 10 996 Panasonic KXTD 1232 69 A accessing Comdial outside lines 35 voice mail 39 Iwatsu voice mail 46 after-hours AT&T Partner II Night Service for incoming calls 24 Night Service for outgoing calls 23 AT&T Partner Plus Night Service for incoming calls 10 Night Service for outgoing calls 9 Sprint night ringing button for incoming calls 105 alphanumeric Iwatsu letters 45 answering Comdial ringing line automatically 37 Iwatsu station answer tone 46 Samsung headset answer tone 90, 91 speaker answer tone 90, 91 assigning AT&T Partner II extensions to hunt group 19 Night Service 24 AT&T Partner Plus extensions to hunt group 5 Night Service 10 Comdial extensions to hunt group 34 line groups 36 prime line 36 voice mail ports to hunt group 34 voice mail to private line 38 Iwatsu message key 46 Panasonic KXTD 1232 extensions 67 jacks 67 Sprint extensions to hunt group 97 voice mail ports to hunt group 97 AT&T Partner II 17 backup attendant 18 integration files 27 notification files 27 primary automated attendant 17 voice messaging center 18 AT&T Partner Plus 3 backup attendant 4 integration files 15 notification files 15 primary automated attendant 3 voice messaging center 4 attendant Iwatsu operator 46 port 45 Panasonic KXTD 1232 set jacks for primary and backup 68 Samsung automated attendant ports 84 Sprint day and night 117 attendant, automated, Vodavi DHS 127 auditing Iwatsu direct record 46 automated attendant service AT&T Partner II 22 AT&T Partner Plus 8 automated attendant, Vodavi DHS 127 Automatic Cover procedure AT&T Partner II 19, 20 AT&T Partner Plus 5, 6 Automatic VMS Cover procedure AT&T Partner II 19, 20 AT&T Partner Plus 5, 6 automatically Comdial answering a ringing line 37
160 Telephone Switching Systems for Amanda@SOHO B back Vodavi DHS 132 backing up Sprint database 94 backup attendant AT&T Partner II 18 AT&T Partner Plus 4 Comdial 32 Panasonic KXTD 1232 set jack for 68 backup attendant, Vodavi DHS 137 backup attendants Panasonic DBS 824 77 WIN 36D and 36DX 153 beginning Panasonic DBS 824 to program 73 Panasonic KXTD 1232 to program 66 Samsung to program 83 Sprint to program 94 bin numbers, Vodavi DHS 134 bksp Vodavi DHS 132 boards Comdial TXIST Industry Standard Board 29 TXMWB Message Waiting Board 29 TXRNG Ringing Generator Board 29 Panasonic KXTD 1232 65, 66 Samsung 84 Toshiba 119 busy Comdial call forwarding 34 Iwatsu 47 NEC Electra, Level I call forwarding 53 forwarding busy calls 52 Panasonic DBS 824S 76 Panasonic KXTD 1232 call forwarding 70 Samsung 88, 91 tone 90, 91 busy calls WIN 36D and 36DX 147 at night 148 buttons AT&T Partner II Do Not Disturb 26 Night Service 22, 23 VMS Cover feature 25 Voice Mailbox Transfer 25 AT&T Partner Plus 13 Do Not Disturb 12 Night Service 8, 9 VMS Cover feature 11 Voice Mailbox Transfer 11 Comdial Direct Login 39 Iwatsu 43 assign message key 46 settings and letters 45 Panasonic KX-T7230 65 Panasonic KX-T7235 65 Panasonic KXTD 1232 programming 65 Samsung 84 message call 91 Sprint 105 15 DCL Set 107 20 DCL Exec Set 106, 108 Business Set 106, 108 Business W/LCD Set 109 copy features to all extensions 105 Executive Set 109 message light 105 mute button 105 night ringing 105 programming 106 programming keys 95 recording 105 transfer caller to voice mail 105 Toshiba DK-16 and DK-16e 120 buttons, Vodavi DHS 135 C Call Answer Service AT&T Partner II 23 AT&T Partner Plus 9 call forwarding 147 AT&T Partner II 20 AT&T Partner Plus 6 Comdial programming 35 to voice mail for busy and ring no answer 34 Iwatsu fixed forwarding 47 NEC Electra II 60, 62 NEC Electra, Level I 53 Panasonic DBS 824 76 Panasonic KXTD 1232 busy 70 cancel 70 programming 68 ring no answer 70 turn on 70
Index 161 PanasonicDBS 824 79 Samsung 88 busy 88, 91 forward all 91 ring no answer 91 Sprint to voice mail 111 call transfer recall Comdial 38 programming 38 caller on hold Comdial return 37 caller transferred Comdial return 38 callers, transferring 138 calls Iwatsu CO call to station to voice mail interface 46 direct intercom call 46 direct trunk call 46 intercom call to station to voice mail interface 46 station transfer of CO call 46 station transfer of intercom call 46 transferred trunk call 46 voice mail call to DND station to voice mail in- terface 46 voice mail call to station DND to voice mail in- terface 46 voice mail call to station to voice mail interface 46 NEC Electra, Level I forwarding all calls 52 forwarding busy calls 52 forwarding no answer 52 Panasonic DBS 824 transferred to voice mail 81 Samsung busy 88 call types 91 direct 87 direct inward dial 89, 91 direct trunk call 88, 91 forward all 91 forwarding 88, 91 message call 89, 91 overflow 89, 91 recall 88, 91 ring no answer 88, 91 Sprint call forwarding 111 call handling 97, 101 day mode 115 Do Not Disturb 115 intercom (ICM) 115 night mode 115 ring no answer 115 transferred 115 WIN 36D and 36DX at night 148 during the day 147 no answer 149 WIN 36D and 36DXduring the day 149 camping Iwatsu camp-on duration timer 45 camp-on recall 46 Central Office See CO chg Vodavi DHS 132 circular hunt groups Comdial 34 classes Iwatsu programming 44 CO Iwatsu CO call to station to voice mail interface 46 station transfer of CO call 46 Sprint line rings on specified telephones 115 codes dial 15, 27, 39, 47, 54, 62, 70, 81, 91, 117, 122, 139, 155 Iwatsu settings and letters 45 voice mail packet codes 46 Samsung call types 91 Comdial 29 integration files 39 notification files 39 connecting NEC Electra, Level I to Amanda 49 controlling unauthorized phone use AT&T Partner II 24 AT&T Partner Plus 10 conversations Iwatsu direct record 46 Sprint direct record 105 copyright ii Cover Rings procedure AT&T Partner II 20 AT&T Partner Plus 6 creating Comdial voice mail ports 31
162 Telephone Switching Systems for Amanda@SOHO Samsung voice mail ports 85 Sprint voice mail ports 96 D database backup/restore 94 day calls WIN 36D and 36DX 147 day mode NEC Electra, Level I 52 Panasonic KXTD 1232 programming 69 Sprint programming 115 day service, Vodavi DHS 139 defining Comdial voice mail ports 31 Sprint voice mail ports 96 delayed call handling AT&T Partner II 21 AT&T Partner Plus 7 Comdial 33 delayed ringing Comdial 33 Sprint alternate day ring 117 dial codes 15, 27, 39, 47, 54, 62, 70, 81, 91, 117, 122, 139, 155 dial tone Samsung 89, 91 DID See Direct Inward Dial direct Comdial login to voice mail 39 Iwatsu direct intercom call 46 direct record 46 direct transfer to voice mail interface 46 direct trunk call 46 login to voice mail 46 Samsung calls 87, 91 direct inward dial 89, 91 direct trunk call 88, 91 Sprint direct record 105 Direct Inward Dial Samsung 89, 91 direct ringing Comdial 32 direct transfer to voice mailbox AT&T Partner II 25 AT&T Partner Plus 11 disconnect Iwatsu disconnect tone 46 port disconnect signal type 46 port pre-disconnect signal 45 Panasonic KXTD 1232 tone 67 Samsung signal 84, 90 disconnect digit Vodavi DHS 132 disconnect signals NEC Electra, Level I 52 DND See Do Not Disturb Do Not Disturb AT&T Partner II 20, 26 button feature 26 AT&T Partner Plus 6, 12 button feature 12 Iwatsu voice mail call to DND station to voice mail in- terface 46 voice mail call to station DND to voice mail in- terface 46 Panasonic KXTD 1232 tone 67 Samsung turning off 90, 91 Sprint programming 115 turning off 105 DTMF Iwatsu port speed 45 NEC Electra, Level I 52 Panasonic KXTD 1232 disconnect 67 Do Not Disturb 67 ring back tone 67 ring on transfer 67 transfer 67 Samsung busy tone 90, 91 data forwarded 90 dial tone 89, 91 disconnect signal 90 headset answer tone 90, 91 ring back tone 90, 91 separator digit 90 speaker answer tone 90, 91 Sprint music on hold 103 no ring transfer 103 ring back 103 transfer tone 103 Dual Tone Multi Frequency See DTMF