Amanda Telephone Switches Instructions Manual

							Chapter 11: Programming the Sprint Protegé CTX 113
The Extension Application - System Call Forward Timer screen appears. 
11. You might want to adjust the time for the Forward Start Timer from its default of 20 
seconds.
12. Press Escape to exit. Press Y for Yes to confirm your exit, Y for Yes to save your 
changes. Also press Y for Yes to override the existing file.
13. From the Preset Call Forward menu, select Extension Preset Path then press Enter. 
The Please Input EXT DIR No. screen appears. 
It is easiest to program one telephone for the proper settings just before officially 
turning on the preset call forwarding for everyone. Then use the Preset Forward Copy 
Feature in the SYSTEM APPLCIATION section to copy the settings to all the other 
extensions that will have voice mailboxes. Then send (F4) the data.
14. Type the extension number then press Enter. 
						

							114 Telephone Switching Systems for Amanda@SOHO
The Extension Application - Extension Preset Forward Path screen for that extension 
appears. 
Each telephone can have three separate paths. Under Forward Path A, enter the num-
ber 1. The Path Name will automatically indicate VMAIL due to previous program-
ming.
15. Press Escape to exit. Press Y for Yes to confirm your exit, Y for Yes to save your 
changes. Also press Y for Yes to override the existing file.
16. From the Preset Call Forward menu, select Extension Preset Table then press Enter. 
The Please Input EXT DIR No. screen appears. 
It is easiest to program one telephone for the proper settings just before officially 
turning on the preset call forwarding for everyone. Then use the Preset Forward Copy 
Feature in the SYSTEM APPLCIATION section to copy the settings to all the other 
extensions that will have voice mailboxes. Then send (F4) the data.
17. Type the extension number then press Enter. 
						

							Chapter 11: Programming the Sprint Protegé CTX 115
The Extension Application - Extension Preset Forward Table screen for that extension 
appears. 
18. Enter the extension number to be programmed to automatically call forward.
19. Under Path A, selecting Y in the rows for ICM, Transferred, DND, No Answer, Day, 
and Night is recommended. This way intercom or transferred calls day or night are 
sent to voice mail after the Forward timer expires with No Answer or immediately if 
the telephone has activated the Do Not Disturb feature on the user’s telephone.
20. You might choose to set Y for C.O. Ring on specific telephones only. For example, 
suppose two businesses share the telephone system and two different receptionists 
answer the lines. The outside calls ringing on either telephone can be diverted to 
voice mail by placing that telephone in DND. The personal mailbox of that telephone 
can play the proper greeting to the caller. The companies’ lines would be totally inde-
pendent of each other. 
21. When you are done with this extension, press Escape to allow you to select another 
extension to program.
22. When you have programmed all the extensions for which there are forwarding condi-
tions, press Escape to exit. Press Y for Yes to confirm your exit, Y for Yes to save 
your changes. Also press Y for Yes to override the existing file.
Now you must send the programmed information to the KSU for it to work:
1. Press F4 to send.
2. Select Part then press Enter.
3. Select Extension Application then press Enter.
4. Press Escape until the Database Programming menu appears.
When you Send or Receive data from or to the KSU, you must wait until the transfer 
is completed before pressing Escape. The screen will display “Completed.” 
						

							116 Telephone Switching Systems for Amanda@SOHO
Setting Up the Ringing
To set up the ringing for the system:
1. From the Database Programming menu, select C.O. Line then press Enter.
The C.O. Line menu appears. 
2. Select Ringing Position then press Enter. 
The C.O. Line - Ringing Position screen appears 
3. Select the C.O. Line number to be programmed for ringing then press Enter to enter 
the Day/Night part of the screen.
4. In the Day1 column, you can enter up to six different extension or hunt group pilot 
numbers that will ring when the system is in normal Day1 mode. In the Night column, 
you can enter one extension or hunt group pilot number. The default to ring Day and 
Night is extension 201 only.
Assume that extension 201 is the operator/receptionist for the following examples.  
						

							Chapter 11: Programming the Sprint Protegé CTX 117
5. To program C.O. Line 1 to ring at the operator during the day and to the auto atten-
dant at night, enter extension 201 in the Day1 column of C.O. Line 1 (DIR# 748) and 
431 in the Night column of line 1. (The pilot number of the Auto Attendant UCD 
Hunt Group as previously programmed is 431) To make the Auto Attendant back up 
the live operator during the normal Day ringing mode, you enter 431 in the Alt. Day 
column. 
N
OTE:The timing for the alternate day ring is set under CALL HAN-
DLING, Category 3, as the Ring Alt. Ringing Position Time. It is the 
same as delayed ring because the other extensions programmed to 
ring also still ring. The default timing for this is 14 seconds.
6. Press Escape to exit this particular C.O. Line and program another C.O. Line for ring-
ing.
7. Select and program any other C.O. Lines you wish to program in the same way.
8. Press Escape to exit. Press Y for Yes to confirm your exit, Y for Yes to save your 
changes. Also press Y for Yes to override the existing file.
Now you must send the programmed information to the KSU for it to work:
1. Press F4 to send.
2. Select Part then press Enter.
3. Select C.O. Line then press Enter.
When you Send or Receive data from or to the KSU, you must wait until the transfer 
is completed before pressing Escape. The screen will display “Completed.”
4. Press Escape until the main menu appears.
5. Select Exit to DOS then press Enter.
In the Protegé CTX programming, UCD hunt groups can be created that will return to the 
Integrated VM hunt group if not answered within a programmed time frame. They will 
enter identifying the call as the pilot number of the hunt group that they came from. For 
example, hunt group 3 (pilot number 432) could be set up for a group of sales 
representatives. The Overflow 1 Timer in this hunt group could be set for 24 seconds and 
the Overflow Destination could be set for 430 (the Integrated VM Hunt group). Then set 
up mailbox 432 as a regular mailbox that will transfer when dialed and take a message 
upon return. The greeting could say, “… To reach the operator, press 0. To try Sales again, 
press (programmed menu key back to mailbox 342), or just stay on the line to leave us a 
message.”
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial 
code, and integration information. When you select a telephone switching system, 
Amanda knows which files to use for your switch. The files contain:
 The tokens that turn the message waiting light on are in c:\amanda\pbx.db\230.on.
This file contains the tokens “-#96,%E”.
 The tokens that turn the message waiting light off are in 
c:\amanda\pbx.db\230.off. 
						

							118 Telephone Switching Systems for Amanda@SOHO
This file contains the tokens “-#*96,%E”.
 The dial codes and integration strings used by the switch are in 
c:\amanda\pbx.db\230.pbx.
This file contains the following lines:
Sprint CTX/MTX
####################################################
# Sprint CTX/MTX                                   #
####################################################
dl_dtwait F-         # Dial code to put a caller on transfer hold         :
dl_ndtret F-         # Dial code to use when there is no transfer dialtone:
dl_rnaret F-         # Dial code to return to caller after Ring No Answer :
dl_bsyret F-         # Dial code to return to caller when there is a Busy :
dl_hupret F-         # Dial code to use after a call screening reject     :
dl_connect H         # Dial code to connect the caller to the extension   :
tmo_dtwait 4         # Number of seconds to wait for dialtone detection   :
flashtm 55           # Number of 1/100 seconds to use for Flash time      :
dt_answer            # Which DTMF tone to listen to for answer detection  :
dt_hangup            # Which DTMF tone to listen to for hangup detection  :
dl_prefix            # What to dial BEFORE dialing the User ID extension  :
dl_suffix H          # What to dial AFTER dialing the User ID extension   :
dl_init              # What to dial when the system first starts up       :
dl_stop              # What to dial when the system performs a shutdown   :
dl_pickup            # What to dial when a port goes off-hook             :
dl_conference        # What to dial to create/record a conference call    :
integration 10 ‘11rrr’
integration 10 ‘12eee’
integration 10 ‘13eee’
integration 10 ‘14iii’
integration 10 ‘21ttt’
integration 10 ‘22rrr’
integration 10 ‘ttt’ 
						

							Chapter 12:
Programming the Toshiba DK Series
Getting Ready
The Toshiba DK-8 can have only 2 single-line voice mail ports. The hardware you need to 
provide voice mail includes all of the following:
 1 DTMF Receiver Card QRCU
 1 Single-Line (Analog) Station Card QSTU
The DK-16 and DK-16e can support all four Amanda ports. The hardware needed 
includes all of the following:
 1 DTMF Receiver Card K4RCU
 1 Single-Line (Analog) Station Card KSTU (or RCTU)
You also need a 20-button Toshiba telephone set hooked up to Extension 10. (See the 
diagram below of the 20-button set.) 
						

							120 Telephone Switching Systems for Amanda@SOHO
Toshiba DK-16 and DK-16e
Coding for the Single-line Station Cards
Program 03 supports flexible PCB cabinet and slot assignments. Use it to code your 
single-line station cards.
To code the single-line station cards, do Program 03:
1. Dial *#*#1*2*3.
2. Press Spkr.
3. Dial 03.
4. Press Hold.
5. Press Spkr.
6. Dial 00. 
						

							Chapter 12: Programming the Toshiba DK Series 121
7. Dial 92.
(The telephone is either displaying 92 or you have to change what is displayed to 92.)
8. Press Hold.
9. Press Spkr.
10. Dial ##.
11. Press  H old.
The telephone system’s power must be recycled after running program 03.
12. Press Spkr.
13. Dial ##.
14. Press Hold.
Managing Message Waiting Lights
Only Amanda should be able to turn message waiting lights on and off.
To ensure that only Amanda lights these lights, do Program 10-2:
1. Dial *#*#1*2*3.
2. Press Spkr.
3. Dial 10.
4. Press Hold.
5. Press Spkr.
6. Dial 2.
7. Make sure that the 4 and 11 LED is ON.
8. Press Hold.
Managing Voice Mail Ports
All the voice mail ports should operate the same way.
To control their class of service, do Program 31:
1. Dial *#*#1*2*3.
2. Press Spkr.
3. Dial 31. 
						

							122 Telephone Switching Systems for Amanda@SOHO
4. Press Hold.
5. Press Spkr.
6. Do one of the following:
 On a DK-8, dial 008*009.
This represents ports 8 and 9, and, therefore, extensions 18 and 19.
 On a DK-16 or DK-16e, dial 008*011.
This represents ports 8 through 11, and, therefore, extensions 18 through 21.
7. Make sure that the following LEDs are ON:
5, 9, 15, 16, 17, 18, 19, 20
All others must be OFF.
8. Press Hold.
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial 
code, and integration information. When you select a telephone switching system, 
Amanda knows which files to use for your switch. The files contain:
 The tokens that turn the message waiting light on are in c:\amanda\pbx.db\250.on, 
c:\amanda\pbx.db\251.on, and c:\amanda\pbx.db\252.on.
This file contains the tokens “63%E” for the Toshiba DK-8 and Toshiba DK-16. 
It contains the tokens “#63%E” for the Toshiba DK-16e.
 The tokens that turn the message waiting light off are in 
c:\amanda\pbx.db\250.off, c:\amanda\pbx.db\251.off, and 
c:\amanda\pbx.db\252.off.
This file contains the tokens “64%E” for the Toshiba DK-8 and Toshiba DK-16. 
It contains the tokens “#64%E” for the Toshiba DK-16e.
 The dial codes and integration strings used by the switch are in 
c:\amanda\pbx.db\250.pbx, c:\amanda\pbx.db\251.pbx, and 
c:\amanda\pbx.db\252.pbx.
This file contains the following lines for the Toshiba DK-8:
Toshiba DK-8
####################################################
# Toshiba DK-8                                    #
####################################################
dl_dtwait F-         # Dial code to put a caller on transfer hold         :
dl_ndtret F-         # Dial code to use when there is no transfer dialtone:
dl_rnaret F-         # Dial code to return to caller after Ring No Answer :
dl_bsyret F-         # Dial code to return to caller when there is a Busy :
dl_hupret F-         # Dial code to use after a call screening reject     :
dl_connect H         # Dial code to connect the caller to the extension   :
tmo_dtwait 4         # Number of seconds to wait for dialtone detection   :
flashtm 55           # Number of 1/100 seconds to use for Flash time      :
dt_answer            # Which DTMF tone to listen to for answer detection  :
dt_hangup D          # Which DTMF tone to listen to for hangup detection  :