Amanda Telephone Switches Instructions Manual

							Chapter 4: Programming the Comdial Unisyn 33
6. Select the station ports to be programmed by dialing the station port number or press-
ing the A1 to A16 buttons.
7. Dial * when all the station ports have been selected.
8. Dial ** to finish but stay in configuration mode.
To program delayed ringing:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 54 “STA/LINE CONFIG”.
3. Dial 2 “DELAY RING”.
4. Select the line ports (1 through 6) for direct ringing by dialing 01 through 06 or press-
ing B1 through B6 (see table above).
5. Dial # when all the line ports have been selected.
6. Select the station ports to be programmed by dialing the station port number or press-
ing the A1 to A16 buttons.
7. Dial * when all the station ports have been selected.
8. Dial ** to finish but stay in configuration mode.
To program night ringing:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 54 “STA/LINE CONFIG”.
3. Dial 3 “NIGHT RING”.
4. Select the line ports (1 through 6) for direct ringing by dialing 01 through 06 or press-
ing B1 through B6 (see table above).
5. Dial # when all the line ports have been selected.
Line
Buttons to 
Press
01B1
02B2
03B3
04B4
05B5
06B6 
						

							34 Telephone Switching Systems for Amanda@SOHO
6. Select the station ports to be programmed by dialing the station port number or press-
ing the A1 to A16 buttons.
7. Dial * when all the station ports have been selected.
8. Dial ** to finish but stay in configuration mode.
N
OTE:The hunt group procedure (below) is not used when the system is in night 
mode. You must program lines 1 through 4 to ports 1 through 4.
Assigning Voice Mail Ports to a Hunt Group
You must assign all voice mail ports to a circular hunt group to take advantage of that 
feature’s multiple-port interface. Make a circular hunt group by linking all voice mail 
ports to one another and then linking the last voice mail port in the hunt group with the 
first voice mail port in the hunt group. For example, with the voice mail system connected 
to station ports 014, 015, 016, and 017, place port 014 in a hunt group and link 015 to it, 
then place 015 in a hunt group and link 016 to it, then place 016 in a hunt group and link 
017 to it. Lastly, place 017 in a hunt group and link 014 to it to complete the circle. With 
this arrangement, a call will first try to ring at port 014, then 015, and so forth until it tries 
all four voice mail ports.
N
OTE:This procedure does not work for night mode. See the procedure on night 
ringing (above) for more information.
To program the voice mail port hunt group:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 53 “STATION FEATURES”.
3. Dial 18 “ITCM HUNT LINK”.
4. Select the first linking station: Station 10 through 25 or press A1 through A16 (see 
table earlier in this chapter).
5. Select the second linking station: Station 10 through 25 or press A1 through A16.
6. Dial * to complete the link.
7. Repeat steps 4 through 6 until all the links have been created.
8. After linking the entire group, dial *** to finish but stay in configuration mode.
Setting Up Call Forwarding
The system can automatically forward busy and ring-no-answer calls to voice mail. When 
a user places a call to station A, for example, that call can be automatically forwarded to 
any other station associated by the intercom hunt group. Use this feature to arrange for 
calls to cycle rapidly through such associated stations, testing each one in turn with several 
rings. You can set stations within the hunt group to ring at different intervals. Before this 
feature can work, you must have programmed the hunt group. 
						

							Chapter 4: Programming the Comdial Unisyn 35
The Comdial Unisyn manual skips a step needed when you set up call forwarding, so use 
the following procedure.
To program call forwarding:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 53 “STATION FEATURES”.
3. Dial 21 “CALL FWD RNA”.
4. Dial 1 through 9 for the number of rings before forwarding.
5. Select the station ports by pressing the A1 to A16 buttons.
6. Press ** to return to configuration mode.
7. Dial 16 (How Internal Stations Answer Calls).
8. Dial 2 (Tone Announce First).
9. Dial ***.
Setting Up the Intercom Hunt Group
To program the intercom hunt group:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 53 “STATION FEATURES”.
3. Dial 18 “ITCM HUNT LINK”.
4. Select a station that will hunt for the voice mail system using the A1 through A16 but-
tons.
N
OTE:Select only one station at a time. The DSS light will be steady.
5. Select the first station port in the voice mail system using the A1 through A16 but-
tons. The light should blink.
6. Dial * when all the line ports have been selected.
7. Repeat steps 4 through 6 until all the stations that will hunt for the voice mail system 
have been linked.
8. When finished, dial ***.
Setting Up Line Groups
You need to group outside lines of the same type together for dial-up outgoing access. 
This is required to call an outside telephone number or a pager. Access codes for the line 
groups are as follows: 
						

							36 Telephone Switching Systems for Amanda@SOHO
 Group 1 = Dial 9 or Dial 0
 Group 2 = Dial 81
 Group 3 = Dial 82
 Group 4 = Dial 83
Assigning line group automatically arranges the system for hybrid operation, which may 
incur a higher monthly tariff than the key system operation incurs. Ask the local telephone 
company for details.
To program line groups:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 35 “ASSIGN LINE GRPS”.
3. Dial 1 for Group 1.
4. Select line ports to be assigned by dialing 01 through 06 or B1 through B6. (The port 
is assigned if the LED is on.)
5. Dial * to assign lines to another group or ** to finish but stay in configuration mode.
N
OTE:To remove lines from a group, enter 0 for the line group.
Setting Prime Line Intercom for Voice Mail Ports
If you assign a group of lines, an intercom line, or one individual line to a particular 
station for use as its prime line, the station automatically selects that line for use when the 
user takes it off-hook. Single-line telephones must have either line groups or intercom 
already programmed.
To program prime line intercom for voice mail ports:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 53 “STATION FEATURES”.
3. Dial 15 for “PRIME LINE”.
4. Dial 50 for intercom line.
5. Select the voice mail station ports to be assigned by dialing 10 through 25 or A1 
through A16. (The station is assigned if the LED is on.)
6. Dial * to assign stations to another prime line or *** to finish but stay in configuration 
mode.
Setting Up Message Waiting
Any station that you program with this feature can control the message waiting light at 
other stations in the system. When station users see their lights on, they can press ITCM 
HOLD to call the station that activated the line. 
						

							Chapter 4: Programming the Comdial Unisyn 37
To program message waiting light for voice mail ports:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 53 “STATION FEATURES”.
3. Dial 06 for “MSG. WAIT ORIG.”.
4. Select the station ports to be assigned this feature by dialing 10 through 25 or A1 
through A16. (The station is assigned if the LED is on.)
5. Dial * to assign stations to another prime line or ** to finish but stay in configuration 
mode.
Setting Up Ringing Line Preference
When you assign this feature to a station, that station automatically answers a ringing line 
when its user goes off-hook. The ringing line shows as an orange LED only when you 
have canceled Ringing Line Preference. The IST ports must have ringing line preference 
assigned.
To program ringing line preference:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 53 “STATION FEATURES”.
3. Dial 09 for “RING LINE PREF.”
4. Select the station ports to be assigned this feature by dialing 10 through 25 or A1 
through A16. (The station is assigned if the LED is on.)
5. Dial * to assign stations to another prime line or ** to finish but stay in configuration 
mode.
Other Considerations
This section covers some other features that may be of interest to you: Timed Hold Recall 
and Unanswered Call Transfer Recall. It also covers how to program private lines.
Using Timed Hold Recall
When you place a caller on hold, the call will ring at your station after the pre-
programmed time limit. If you find that your calls are ringing back too soon and ending up 
in your voice mailbox because you are on another call, you might consider setting the hold 
recall time to 3 or 4 minutes.
To use timed hold recall:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 14 “HOLD RECALL XXXX”. 
						

							38 Telephone Switching Systems for Amanda@SOHO
3. Dial one of the following:
1 for 30 sec. 6 for 240 sec.
2 for 60 sec. 7 for 300 sec.
3 for 90 sec. 8 for 360 sec.
4 for 120 sec. 9 for 420 sec.
5 for 180 sec. 0 for 0 sec.
4. Dial * to finish but stay in configuration mode.
Using Unanswered Call Transfer Recall
When a call is transferred to a station and the station does not answer, you will probably 
want the call to go into the station’s mailbox. If the call returns to the transferring station 
instead of going to voice mail, you need to adjust the Call Transfer Recall time.
To set call transfer recall:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 11 “STA XFR RCL XXX”.
3. Dial one of the following:
1 for 10 sec. 6 for 60 sec.
2 for 20 sec. 7 for 90 sec.
3 for 25 sec. 8 for 120 sec.
4 for 30 sec. 9 for 180 sec.
5 for 45 sec. 0 for 400 sec.
4. Dial * to finish but stay in configuration mode.
Using Private Lines
If you have private lines in your system that need to be answered by the voice mail system, 
you must assign a voice mail ID to the private line and program the line to delay ring to 
the voice mail system.
The voice mail ID causes the line to go to the right person’s voice mailbox if the line goes 
unanswered. For example, if line 3 is a private line for station 14, you want the line to be 
answered by the voice mailbox of station 14 if no one is available to answer the line. The 
line needs an identification number for this purpose.
To assign a voice mail ID to the private line:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 43 (voice mail line ID).
3. Press the line button (B1 through B6) for the private line. (In the example, you would 
have pressed B3 for line 3.)
4. Press # to clear the current ID. 
						

							Chapter 4: Programming the Comdial Unisyn 39
5. Dial the number of the first voice mail port.
6. Dial *** to finish but stay in configuration mode.
To program the line to delay ring to the voice mail system:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 54 “STA/LINE CONFIG”.
3. Dial 2 “DELAY RING”.
4. Press the line button (B1 through B6) for the private line. (In the example, you would 
have pressed B3 for line 3.)
5. Press #.
6. Dial the station number plus 2 (in this example, you would dial 142).
7. Dial *** to finish but stay in configuration mode.
Programming a Direct Login Button
A Direct Login button allows users to reach voice mail by pressing that button. Each 
station must be programmed individually.
1. Dial ITCM **1.
2. Press the button on the telephone set to be used for direct login.
3. Press ITCM again.
4. Dial the number for the voice mail system.
5. Press HOLD.
6. Dial 9.
7. Press SPKR.
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial 
code, and integration information. When you select a telephone switching system, 
Amanda knows which files to use for your switch. The files contain:
 The tokens that turn the message waiting light on are in c:\amanda\pbx.db\121.on 
for two-digit extensions and c:\amanda\pbx.db\122.on for three-digit extensions.
This file contains the tokens “,*3,%E”.
 The tokens that turn the message waiting light off are in c:\amanda\pbx.db\121.off 
for two-digit extensions and c:\amanda\pbx.db\122.off for three-digit extensions.
This file contains the tokens “,#3,%E”. 
						

							40 Telephone Switching Systems for Amanda@SOHO
 The dial codes and integration strings used by the switch are 
c:\amanda\pbx.db\121.pbx for two-digit extensions and 
c:\amanda\pbx.db\122.pbx for three-digit extensions.
121.pbx contains the following lines:
####################################################
# Comdial DSU/Unison, 2-digit dial plan            #
####################################################
dl_dtwait F,         # Dial code to put a caller on transfer hold         :
dl_ndtret F-         # Dial code to use when there is no transfer dialtone:
dl_rnaret F-         # Dial code to return to caller after Ring No Answer :
dl_bsyret F-         # Dial code to return to caller when there is a Busy :
dl_hupret F-         # Dial code to use after a call screening reject     :
dl_connect H         # Dial code to connect the caller to the extension   :
tmo_dtwait 0         # Number of seconds to wait for dialtone detection   :
flashtm 55           # Number of 1/100 seconds to use for Flash time      :
dt_answer            # Which DTMF tone to listen to for answer detection  :
dt_hangup A          # Which DTMF tone to listen to for hangup detection  :
dl_prefix ,          # What to dial BEFORE dialing the User ID extension  :
dl_suffix H          # What to dial AFTER dialing the User ID extension   :
dl_init              # What to dial when the system first starts up       :
dl_stop              # What to dial when the system performs a shutdown   :
dl_pickup            # What to dial when a port goes off-hook             :
dl_conference        # What to dial to create/record a conference call    :
integration 10 ‘rr2’
integration 10 ‘rr3’
integration 10 ‘ee0’
integration 10 ‘9*ee’
integration 10 ‘rr’
122.pbx contains the following lines:
####################################################
# Comdial DSU/Unison, 3-digit dial plan            #
####################################################
dl_dtwait F,         # Dial code to put a caller on transfer hold         :
dl_ndtret F-         # Dial code to use when there is no transfer dialtone:
dl_rnaret F-         # Dial code to return to caller after Ring No Answer :
dl_bsyret F-         # Dial code to return to caller when there is a Busy :
dl_hupret F-         # Dial code to use after a call screening reject     :
dl_connect H         # Dial code to connect the caller to the extension   :
tmo_dtwait 0         # Number of seconds to wait for dialtone detection   :
flashtm 55           # Number of 1/100 seconds to use for Flash time      :
dt_answer            # Which DTMF tone to listen to for answer detection  :
dt_hangup A          # Which DTMF tone to listen to for hangup detection  :
dl_prefix ,          # What to dial BEFORE dialing the User ID extension  :
dl_suffix H          # What to dial AFTER dialing the User ID extension   :
dl_init              # What to dial when the system first starts up       :
dl_stop              # What to dial when the system performs a shutdown   :
dl_pickup            # What to dial when a port goes off-hook             :
dl_conference        # What to dial to create/record a conference call    :
integration 10 ‘rrr2’ 
						

							Chapter 4: Programming the Comdial Unisyn 41
integration 10 ‘rrr3’
integration 10 ‘eee0’
integration 10 ‘9*eee’
integration 10 ‘rrr’ 
						

							42 Telephone Switching Systems for Amanda@SOHO