Amanda Telephone Switches Instructions Manual

							Chapter 11:
Programming the Sprint Protegé CTX
Connecting the Parts
The next few procedures explain how to set up the KSU, telephones, analog terminal 
adapter, and so on.
To set up the analog terminal adapter (ATA):
1. Plug the proper end of its power cord into the analog terminal adapter but do not plug 
the electrical end into the electrical outlet yet.
You might need to terminate two jacks with two extension ports from the KSU to sim-
plify installation.
2. Plug in a line cord between the jack on the analog terminal adapter marked PBX and 
an extension port from the KSU. The last two ports (that is, extensions 215 and 216) 
are recommended.
N
OTE:When the analog terminal adapter is finally powered up, it must be done 
after the KSU has been fully powered up approximately 30 seconds. It 
must log on to the fully live KSU properly. A dealer expert on this system 
recommends installing two surge protectors with rocker on/off switches 
marked switch #1 and switch #2. He plugs the KSU into switch #1 and 
the analog terminal adapter into switch #2. If the customer has to reset 
the system, tell him to power both switches down, wait 45 seconds for 
full power down, turn switch #1 on, wait 30 seconds for full KSU power 
up, then turn switch #2 on. The voice mail is always placed on its own 
surge protector. If transfer operation of calls by the auto attendant does 
not work properly, a reset of this type is in order because the analog ter-
minal adapter is probably confused. It does not happen too often, but stat-
ic electricity and surges can sometimes confuse the adapter and prevent 
proper transfers of its single line output ports.
Each analog terminal adaptor has two output ports, marked telephone 1 and telephone 2. 
Telephone 1 has the same number as the extension port from the KSU that you plugged 
into the PBX jack on the adaptor. Telephone 2 is the extension that is 72 numbers higher 
than the extension for telephone 1. For example:
First analog adaptor
Telephone 1 Extension 215 (from extension 215 on the KSU)
Telephone 2 Extension 287
First analog adaptor
Telephone 1 Extension 216 (from extension 215 on the KSU)
Telephone 2 Extension 288 
						

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To connect Amanda:
1. Connect these extensions to the Amanda Voice Mail unit with line cords.
2. Power up the telephone system with the rocker switch on the KSU.
3. Wait 30 seconds and power up the analog terminal adapter (plug in its power cord).
4. Power up Amanda.
The system is now ready to test.
The station user manuals for the telephones contain good descriptions for its use with 
voice mail.
Initiating Programming
To program the Protegé CTX telephone system:
A working version of the Protegé programming software must be installed on a computer. 
It is important to note that the software only responds to COM ports 1 and 2.
1. After installing the software, go to the computer’s root directory.
You should see the DOS prompt: C: or something similar.
2. Use a data cable (Sprint North Supply Part # 447854) to connect the DB9 cable 
between COM1 on the computer and the DB9 plug marked MODEM on the KSU. Do 
not use the SMDR port on the KSU for this connection.
3. Type S3F30 then press Enter.
The Main Menu appears. 
The file c:\protege\s3f30\vmltest contains the information that is saved and restored.
N
OTE: Different versions of Sprint CTX software require different commands 
to initiate. The software installation guide should provide the proper 
command.
You can also save and restore to and from drive A or the hard drive.
To begin programming, or inspection, of the “scratchpad” memory of the current 
programming data:
1. From the Main menu, select RMP then press Enter. 
The RMP menu appears.  
						

							Chapter 11: Programming the Sprint Protegé CTX 95
2. Select Programming then press Enter.
The Database Programming menu appears. 
Initially you should not make changes—just look around. You can escape each successive 
section level by pressing Escape and either accepting or rejecting changes. (You are asked 
to confirm only if you pressed any keys while in that section that changed the 
programming of the switch.)
N
OTE:All programming is done in the “scratchpad” memory on your local 
screen and changes are not activated on the telephone system until you 
are connected to the KSU and send the changes to the KSU by pressing 
F4.
This same “scratchpad” memory is what is saved to (or restored from) the hard drive or 
floppy drive as a backup or a restore operation. You can also receive current programming 
information from the KSU when you are connected to the KSU and press F3. When you 
send or receive data from the KSU, you are offered the choice of moving ALL the data, 
SECTIONS, or INDIVIDUAL information. When programming a KSU, it is a good idea 
to connect to the KSU first and receive ALL the data. Then you know exactly what is in 
the KSU before making any changes. Remember that your new changes do not take effect 
until you send them to the KSU.
The upper left corner of the screen initially says [Disc] indicating that you are not 
connected to the KSU. When connected, it says [Cnt].
To connect to the KSU:
1. Press F5.
A password window appears on the screen.
2. Enter the password: 00000000 (8 zeros) then press Enter.
The [Cnt] appears in the upper left corner of the screen.
If you don’t send or receive anything over a period of about six minutes, the connec-
tion is broken automatically.
Getting Around in the Protegé Software
The basic keystrokes needed to operate the system are not always specified in the 
procedures in this chapter. 
To toggle a Yes/No or multiple choice field, press Enter while in the field until you see the 
desired value. 
To change a value in a text field (a field that does not toggle), press Enter while on the 
field. Then type a value into the field. Then press Enter again to accept the data. While in 
the field, you can press Esc to go back to the field’s original value. 
						

							96 Telephone Switching Systems for Amanda@SOHO
The arrow keys move you to different fields on the screen. 
Page Up and Page Down move you to different pages of data if the screen contains more 
information than can fit on your monitor at one time. For example, there may be 3 pages 
of data, each labeled [1/3], [2/3], or [3/3]. 
To select an item from a menu, highlight it using the arrow keys then press Enter. 
Setting Up Voice Mail Port Types
To set up the voice mail port types:
1. From the Database Programming menu, select Extension then press Enter. 
The Extension screen appears. 
2. Select Category 3 then press Enter.
The Extension - Category 3 screen appears. (It may have several pages.) 
						

							Chapter 11: Programming the Sprint Protegé CTX 97
3. Change the port type for each of the voice mail ports to V.M. 
(Page Down until you see the port number. Use the down arrow to move to that port’s 
row. Use the right arrow to move to the Port Type field. Press Enter until V.M. 
becomes its setting.)
N
OTE:An analog terminal adapter has two extension numbers: the one that 
the adapter is plugged into and the second higher extension that is 72 
numbers higher. You can alter extension numbers by swapping them 
if you feel it is necessary. Most people do not.
4. Press Escape.
You are asked if you wish to exit this feature every time you exit any section of pro-
gramming.
5. Press Y for yes.
6. When asked to save the current settings, press Y for yes. Press Y again to override the 
existing file.
Setting Up Hunt Groups
To set up voice mail and auto attendant hunt groups:
1. From the Database Programming menu, select Extension Applications then press 
Enter. 
The Extension Application menu appears.
2. Select Uniform Call Distribution then press Enter. 
The Uniform Call Distribution menu appears. 
3. Select UCD Setting then press Enter.  
						

							98 Telephone Switching Systems for Amanda@SOHO
The Please Input Hunt Group Number screen appears. 
4. Type 1.
The Uniform Call Distribution - Parameter Programming: Hunt Group 1 screen 
appears. 
N
OTE:The hunt group pilot number is 430.
5. The Attribute field is selected. Press the right arrow until Integrated VM becomes its 
setting.
6. Press the down arrow until you reach the Name field.
7. Press Enter.
8. Type VMAIL in the Name field. (This is only for clarity).
9. Press Enter to stop editing this field.
10. Press the down arrow to reach the Member field.
11. Press  Enter. 
						

							Chapter 11: Programming the Sprint Protegé CTX 99
The Uniform Call Distribution - Hunt Group Member: Hunt Group 1 screen appears.
12. Include all the extensions that are voice mail extensions as members in the hunt 
group.
(Use the right arrow to select a NULL member. Press Enter. Type the number of the 
extension. Press Enter. Repeat for each extension. Press Escape and enough Ys to 
return to the previous screen.)
13. Make the hunt group Linear.
(Press the down arrow to select Hunting Method. Then press Enter until Linear 
becomes its setting.)
14. No other changes are necessary to this group, so press Escape.
The Please Input Hunt Group Number screen reappears.
15. Type 2. 
						

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The Uniform Call Distribution - Parameter Programming: Hunt Group 2 screen 
appears. 
N
OTE:The hunt group pilot number is 431.
16. The Attribute field is selected. Press Enter until UCD becomes its setting.
17. Press the down arrow until you reach the Name field.
18. Press Enter.
19. Type AUTOATT in the Name field. (This is only for clarity).
20. Press Enter to stop editing this field.
21. Press the down arrow to reach the Member field.
22. Press Enter.
The Uniform Call Distribution - Hunt Group Member: Hunt Group 2 screen appears.
23. Include all the extensions that are voice mail extensions as members in the hunt 
group. 
						

							Chapter 11: Programming the Sprint Protegé CTX 101
(Use the right arrow to select a NULL member. Press Enter. Type the number of the 
extension. Press Enter. Repeat for each extension. Press Escape and enough Ys to 
return to the previous screen. Or exclude the extension that will be the last port of the 
voice mail unit from this group to avoid notification call collisions to incoming calls.)
24. Make the hunt group Linear.
(Press the down arrow to select Hunting Method. Then press Enter until Linear 
becomes its setting.)
25. No other changes are necessary to this group, so press Escape.
26. Press Escape again and select Y for Yes to exit and Y for Yes to save the changes. 
Also press Y for Yes to override the existing file.
27. Press Escape until you are back at the Database Programming menu.
Setting Up Special Features
To set up the special voice mail features:
1. From the Database Programming menu, select Call Handling then press Enter. 
The Call Handling menu appears. 
2. Select Category 2. 
						

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The Call Handling - Category 2 screen appears. 
3. Increase the VM Dialing Ratio Tone Time to 150 ms.
4. No other changes are necessary to this Category so press Escape and answer Y for 
Yes to save the changes. Also press Y for Yes to override the existing file.
5. The Call Handling menu reappears.
6. Select Category 3.
The Call Handling - Category 3 menu screen appears. 
7. You might want to adjust the answering machine emulation time. The default is fine, 
however.
8. No other changes are necessary to this Category so press Escape and answer Y for 
Yes to save the changes. Also press Y for Yes to override the existing file.