Amanda Telephone Switches Instructions Manual

							Chapter 3: Programming the AT&T Partner II 23
Voice Mail Coverage for Outside Lines (Optional)
Procedure #208 Line Coverage Extension identifies an extension as the owner of a 
specific outside line so that the extension can activate VMS Cover (voice mail coverage) 
for that line.
Line Ringing must be set to Immediate Ring or Delayed Ring and Line Access Restriction 
(#302) must be set to No Restriction or In Only.
Users with VMS Cover turned on can send all calls immediately to their voice mailbox by 
activating Do Not Disturb.
Only one owner can be assigned to a specific line. However, multiple lines can be owned 
by the same extension. 
This feature provides an alternative method of routing outside calls to the voice messaging 
system for Call Answer Service.
To program a line coverage extension:
1. Press 
2. Enter the line number. For example, to program line 12, press  . Valid line num-
bers range from 01 to 12.
3. Enter the number of the extension to be assigned ownership of the line. Valid exten-
sion numbers range from 10 to 33.
4. Do one of the following:
 To delete the current setting, press Remove.
 To program another line, press   or   until the line number 
shows on the display. then repeat step 3.
5. Select another procedure or exit programming mode.
Setting Up a Night Button
Procedure #503 Night Service Button identifies a button on the system telephone at 
extension 10 to be used to turn Night Service on and off. When Night Service is on, all 
lines assigned to the telephones of the users in the Night Service Group ring immediately, 
regardless of their normal Line Ringing settings.
Night Service is useful if you want telephones to ring after regular business hours. For 
example, although Shipping Department workers do not answer calls directly during the 
day, you want them to answer incoming calls after hours.
Night Service affects only the extensions identified using Night Service Group Extensions 
(#504).
If you program a System Password (#403), the password must be entered when turning 
Night Service on or off. In addition, when Night Service is on, users in the Night Service 
Groups can dial only numbers on the Emergency Phone Number List (#406) and Marked  
						

							24 Telephone Switching Systems for Amanda@SOHO
System Speed Dial Numbers without entering the System Password. Night Service with a 
System Password is useful for controlling unauthorized use of telephones after hours.
The status of the Night Service button at extension 10 tells Amanda to operate in day or 
night mode.
The Night Service button returns to the status (on or off) that it was in immediately prior 
to a power failure or the use of System Reset (#728).
A Night Service must be programmed on the system telephone at extension 10.
Night Service must be programmed on a button with lights. This feature does not work if it 
is programmed on a button without lights.
A user in the Night Service Group can receive an after-hours outside call only if it comes 
in on a line that is assigned to that user’s telephone. Line assignments for extensions in the 
Night Service group can vary from one extension to another.
Dialing restrictions for extensions not in the Night Service Group remain the same as 
during normal daytime operation.
If you reassign the Night Service button, it is removed from the button where it was 
previously assigned.
To program a Night Service Button at extension 10:
1. Press 
2. Do one of the following:
 To assign Night Service to the first available button, press   until a 
display similar to the following appears:
Night Service Button
1 Assigned - Ext10
 To remove the Night Service button assignment, press   until a dis-
play similar to the following appears:
Night Service Button
2 Not Assigned - Ext10
 To assign Night Service to a specific button, press  . A display similar to the 
following appears:
Night Service Button
3 Select a Button
Then press a programmable button with lights to assign Night Service to that button.
3. Select another procedure or exit programming mode.
4. Label the Night Service button at extension 10.
For more information about #504, #403, and #406, check a Partner manual. 
						

							Chapter 3: Programming the AT&T Partner II 25
Optional Programming
The next few sections cover transferring callers directly to voice mail, leaving a message 
directly as one user for another, and Auto Dialing.
Transferring Callers to Other User’s Voice Mail
The Voice Mailbox Transfer feature (F14) lets a system telephone user transfer a caller 
directly to a specific extension’s voice mailbox so the caller can leave a message without 
first ringing that extension. This is useful when the user knows that the coworker is away 
from the telephone.
You can program a Voice Mailbox Transfer button on a system telephone to transfer a 
caller directly to a voice mailbox by pressing the button then dialing the mailbox 
subscriber’s extension number.
While a call is being transferred, the caller hears ringing if Ring on Transfer (#119) is 
active. If it is not active and the Music On Hold (#602) is active and an audio source is 
connected to the system, the caller hears music-on-hold. If neither Ring on Transfer nor 
Music On Hold is active, the caller hears silence.
To program a direct transfer to voice mail:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button.
4. Press .
5. Select another procedure or exit programming mode.
To use this feature:
1. From a system telephone, press the programmed button or press  .
2. Dial the two-digit extension number (or press an Auto Dial button) of the mailbox 
subscriber for whom the caller wants to leave a message.
The caller is routed to the mailbox and hears the recorded greeting for that mailbox.
3. Hang up.
Transferring Callers to Your Voice Mail
The MS Cover feature (F15) lets system telephone users press programmed buttons to turn 
VMS cover on and off, routing unanswered intercom and transferred calls for their 
extensions to the voice messaging system after the specified number of rings.
You might use this if Amanda were being used as a backup attendant or voice messaging 
center. 
						

							26 Telephone Switching Systems for Amanda@SOHO
This feature must be programmed on a button with lights. It does not apply to voice-
signaled calls, Voice Interrupt on Busy calls, group calls, forwarded calls, coverage calls, 
or transfer-return calls.
To program a direct transfer to voice mail:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button.
4. Press .
5. Select another procedure or exit programming mode.
To use this feature:
1. From a system telephone, press the programmed button to turn VMS Cover on (light 
goes on). 
2. Press it again to turn it off (light goes off).
If you turn on VMS Cover while a call is ringing, the call is sent immediately to your 
voice mailbox. If VMS Cover is already on and a call begins to ring, you can turn on Do 
Not Disturb to send that call and any subsequent calls immediately to your voice mailbox.
Programming a Do Not Disturb Button
The Do Not Disturb Button feature (F01) lets a system telephone user press a programmed 
button to prevent incoming calls for the extension from audibly alerting (light still 
flashes). When Do Not Disturb is on, outside callers hear ringing while inside callers hear 
a busy signal. Users with Automatic VMS Cover (#310) Assigned or with VMS Cover 
turned on can activate Do Not Disturb to send all calls immediately to their voice mailbox.
This feature requires a button with lights. When the Do Not Disturb feature is on, the light 
is also on, indicating that the telephone will not ring. 
Use this feature:
 When you do not want calls transferred to you by the Partner Attendant or Aman-
da.
 If you are assigned to a Hunt Group and you leave your desk, so calls to the Hunt 
Group will skip your extension and ring immediately at the next available exten-
sion in the group.
 To avoid missing calls when this feature is not needed, turn it off.
To program a Do Not Disturb button:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button with lights. 
						

							Chapter 3: Programming the AT&T Partner II 27
4. Press .
5. Select another procedure or exit programming mode.
Using the Template
Use the template in the chapter on the AT&T Partner Plus (see “Using the Template” on 
page 13).
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial 
code, and integration information. When you select a telephone switching system, 
Amanda knows which files to use for your switch. The files contain:
 The tokens that turn the message waiting light on are in c:\amanda\pbx.db\111.on.
This file contains the tokens “,#09,%E”.
 The tokens that turn the message waiting light off are in 
c:\amanda\pbx.db\111.off.
This file contains the tokens “,#10,%E”.
 The dial codes and integration strings used by the switch are in 
c:\amanda\pbx.db\111.pbx.
This file contains the following lines:
####################################################
# AT&T Partner II                #
####################################################
dl_dtwait F-         # Dial code to put a caller on transfer hold         :
dl_ndtret F-         # Dial code to use when there is no transfer dialtone:
dl_rnaret F-         # Dial code to return to caller after Ring No Answer :
dl_bsyret F-         # Dial code to return to caller when there is a Busy :
dl_hupret F-         # Dial code to use after a call screening reject     :
dl_connect H         # Dial code to connect the caller to the extension   :
tmo_dtwait 4         # Number of seconds to wait for dialtone detection   :
flashtm 55           # Number of 1/100 seconds to use for Flash time      :
dt_answer            # Which DTMF tone to listen to for answer detection  :
dt_hangup            # Which DTMF tone to listen to for hangup detection  :
dl_prefix            # What to dial BEFORE dialing the User ID extension  :
dl_suffix H          # What to dial AFTER dialing the User ID extension   :
dl_init              # What to dial when the system first starts up       :
dl_stop              # What to dial when the system performs a shutdown   :
dl_pickup            # What to dial when a port goes off-hook             :
dl_conference       # What to dial to create/record a conference call    :
integration 15 ‘#rr###’
integration 15 ‘#02#ss#rr#’
integration 15 ‘#03##rr#’
integration 15 ‘#00#ee#ss#’
integration 15 ‘#00#ee##’
integration 15 ‘#rrr###’
integration 15 ‘#02#sss#rrr#’ 
						

							28 Telephone Switching Systems for Amanda@SOHO
integration 15 ‘#03##rrr#’
integration 15 ‘#00#eee#sss#’
integration 15 ‘#00#eee##’ 
						

							Chapter 4:
Programming the Comdial Unisyn
Getting Started
The Comdial Unisyn Analog Key System Unit (KSU) comes in two configurations: the 
308 and the 616. These are simple low cost systems that are feature rich and easy to install 
and program. Voice mail integration can be set up with a minimum of technical 
knowledge.
The basic Unisyn KSU requires the addition of the following items to interface a voice 
processing system:
 A TXIST Industry Standard Board to convert a four-port block of stations to uni-
versal station ports. Each board fits into a card mounting slot within the Unisyn 
KSU. For installation information, see the Unisyn manual (p. 1-7).
 A TXRNG Ringing Generator Board for ringing 90 volt IST devices, such as 
voice mail ports.
 A TXMWB Message Waiting Board for turning on message waiting lights in the 
system.
N
OTE:Comdial sells the Unisyn system in a package configuration that includes 
the KSU, one TXIST Industry Standard card and a TXRNG Ring Gener-
ator card. The 308 KSU comes configured with stations 14 through 17 as 
universal station positions (for use with voice mail systems and analog 
IST devices). The 616 comes configured with stations 22 through 25 as 
universal station positions. The packages do not include the TXMWG 
message waiting board.
For technical assistance on programming the Comdial Unisyn KSU, call Comdial 
Technical Support at 800-366-8224. Certification is not required to receive technical 
assistance on the Comdial Unisyn system.
Interfacing with a Voice Mail System
You need to install an RJ11-type jack for each voice mail port to be connected to the 
Unisyn system. You should refer the installation of the jacks to a professional telecom 
installer. If, instead, you install these jacks yourself, refer to pages 2-12 through 2-15 of 
the Comdial Unisyn installation manual for complete instructions. 
						

							30 Telephone Switching Systems for Amanda@SOHO
Programming the Unisyn for Voice Mail
Programming the Unisyn is simple and straight forward. To program the voice processing 
integration, you need to be aware of the following:
1. Programming is done from either station 10 or 12 only.
2. To enter configuration mode, dial ITCM *#746*.
3. Define the voice mail station ports as Execumail before doing any other programming 
on the voice mail ports. If you fail to do this, all programming to the ports is lost when 
you eventually define them as Execumail ports.
Do not change the station port types for the telephones in the system. Define only the 
ports you plan to connect to Amanda as voice mail ports.
4. Comdial has defined the entire process of integrating the Unisyn with a voice mail 
system in part 3.9 of the Unisyn manual. The essentials from that section have been 
reproduced in this chapter.
5. After the voice mail integration, you need to set up each station to call forward (when 
there is no answer) to the voice mail system as explained in this chapter. (Follow the 
directions in this chapter because there is a slight error in the Unisyn manual.)
6. To end programming, press SPKR.
Use the following figure to locate buttons.
*
7PRS
4GHI
1
0OPER
8TUV
5JKL
2ABC
#
9WXY
6MNO
3DEF
B4 B1
B5 B2
B6 B3A1
A2
A3
A4
A5
A6
A7
A8A9
A10
A11
A12
A13
A14
A15
A16
SPKR
HOLD
CONF
TAP
MUTE
ITCM
COMDIAL
Programmable
buttons
(A-Field)
Mute
button
Volume
control
Intercom
button
Tap
button Hold
button Message
waiting
lightSpeaker
button Transfer/
Conference
button Speaker Programmable
buttons
(B-Field) 
						

							Chapter 4: Programming the Comdial Unisyn 31
Configuring the Ports
You can program a station port to accept one of several different types of station 
equipment, such as:
 Multiline telephone (Multiline without LCD)
 LCD (LCD speakerphone)
 Execumail
The system defaults to LCD, so all the station ports on a new system are LCD.
When you program a station port as a voice mail port, the telephone system automatically 
makes the following changes:
 No dial tone on port
 RR2 - Integration for a station busy/no answer forwarded to voice mail
 System sends DTMF 9 to voice mail when called by an internal caller
 Message waiting lights are handled automatically (if you have the TXMSG Mes-
sage Waiting Board)
To enable stations as voice mail ports:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 51 “PORT TYPE”.
3. Select 08 to define the voice mail ports.
The A1 to A16 buttons light up to indicate any ports already defined for voice mail.
4. Select all station ports that will be voice mail ports. Choose from stations 10 to 25 by 
dialing their numbers or, better yet, press A1 to A16. See the table below.
5. Press * to check the LCD port.
6. Press 07.
The A1 to A16 buttons light up to indicate any ports already defined as LCD.
Make sure that NO voice mail ports are selected. Also make sure that the rest of the 
ports are selected.
7. Press ** to finish but stay in configuration mode.
Port
DSS Button to 
Press
10A1
11A2
12A3
13A4
14A5
15A6 
						

							32 Telephone Switching Systems for Amanda@SOHO
Setting Up Ringing Operation
The ringing that you set up determines whether Amanda is a primary or backup attendant:
 Primary Attendant: Set up direct ringing to have Amanda answer any line that is 
ringing at a voice mail port. You will need to program the CO lines to ring directly 
to the Voice Mail Station Ports of the Unisyn system. One major consideration is 
that station hunting does not work on calls coming in on the CO lines. This means 
that you should program line one to direct ring at Amanda’s port one, line two to 
direct ring at Amanda’s port 2, and so on. you should also program delayed ring-
ing for the lines to a second Amanda port in case the main port is busy when a call 
comes in. For example, program line one to delay ring to Amanda port two, line 
two to delay ring at Amanda port three, and so on.
 Backup Attendant: Set up delayed ringing to have Amanda answer a line ringing 
at a voice mail port after a specified number of rings. 
 Special night user: Set up night ringing to use Amanda differently at night.
You must choose a ringing assignment for the lines that you have assigned to the voice 
mail ports before the voice mail system can provide the automatic attendant feature.
To program direct ringing:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 54 “STA/LINE CONFIG”.
3. Dial 1 “DIRECT RING”.
4. Select the line ports (1 through 6) for direct ringing by dialing 01 through 06 or press-
ing B1 through B6 buttons (see table below).
5. Dial # when all the line ports have been selected.
16A7
17A8
18A9
19A10
20A11
21A12
22A13
23A14
24A15
25A16
Port
DSS Button to 
Press