Canon printer MAXIFY MB2120 User Manual

							CheckingNetworkInformation
Checking Printer IP Address or MAC Address
Checking Computer IP Address or MAC Address
Checking Communication Between the Computer, the Printer, and the Wireless Router
Checking Network Setting Information
CheckingPrinterIPAddressorMACAddress
To check the printer's IP Address or MAC address, print out the network settings information or use the
operation panel to display it.

						

							The IP address and MAC address of your computer appear. If your computer is not connected toa network, the IP address does not appear.
						

							3.Make sure SendonlyXXpings  (XX are numbers) is selected.4.
Enter IP address of target printer or target wireless router in  Enterthenetworkaddresstoping.
5.
Click Ping.
"XXX.XXX.XXX.XXX" is the IP address of the target device. A message such as the following appears.
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms
--- XXX.XXX.XXX.XXX ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating
with target device.
CheckingNetworkSettingInformation
To check the printer's network settings information, print out the network settings information or use the operation panel to display it.

						

							RestoringtoFactoryDefaults
Important

						

							ProblemswhilePrinting/ScanningfromSmartphone/Tablet
CannotPrint/ScanfromSmartphone/Tablet1065 
						

							CannotPrint/ScanfromSmartphone/TabletIf you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the printer.
Check the cause of your problem according to the connection method.
Cannot Communicate with Printer over Wireless LAN
Cannot Communicate with Printer while It Is in Direct Connection
Note

						

							Make sure the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.)are identical with those of the wireless router.
To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.
If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the
network settings of it to match with those of the wireless router.
Check5  Make sure printer is not too far away from wireless router.
Locate the printer close enough to communicate with the wireless router.
Check6  Check for obstructions.
Wireless communication between different rooms or floors is generally poor. Move the printer and wireless
router as necessary.
Check7  Make sure there is no source of radio wave interference nearby.
If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router
is nearby, it may cause interference. Place the wireless router as far away from the interference source as
possible.
CannotCommunicatewithPrinterwhileItIsinDirectConnection
If your smartphone/tablet cannot communicate with the printer in the direct connection, check the
following.
Check1  Make sure printer is turned on.
Check2 Is  icon displayed on LCD?
If the icon is not displayed, press the  HOME button, select  LANsettings, and then set  ChangeLAN to
Activatedirectconnect.
Check3  Check settings of your smartphone/tablet.
Make sure your smartphone/tablet can use the wireless LAN.
For more on performing setting of the wireless LAN, refer to the instruction manual provided with your
smartphone/tablet.
Check4  Have you selected printer as destination of your smartphone/tablet?
Select the access point name (SSID) of the printer with your smartphone/tablet.
Check5  Have you entered proper password specified for direct connection?
If the security setting of the direct connection is enabled, you need to enter the password to connect your smartphone/tablet to the printer.
1067 
						

							Check6 Make sure printer is not too far away.
Locate your smartphone/tablet close enough to communicate with the printer.
Check7  Check for obstructions.
Wireless communication between different rooms or floors is generally poor. Move the printer as necessary.
Check8  Make sure there is no source of radio wave interference nearby.
If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router
is nearby, it may cause interference. Place the printer as far away from the interference source as possible.
Check9  Make sure 5 devices are already connected.
Direct connection does not allow more than 5 devices to be connected.
1068 
						

							PrintingProblems
PrintingDoesNotStart
PaperJams
PrintResultsAreUnsatisfactory
NoInkComesOut
PaperDoesNotFeedProperly/"NoPaper"Error
AutomaticDuplexPrintingProblems
Copying/PrintingStops
CannotPrintUsingAirPrint
1069 
						

							PrintingDoesNotStart
Check1 Make sure printer is securely plugged in and press  ON button to turn it on.
The  POWER  lamp flashes while the printer is initializing. Wait until the  POWER lamp
stops flashing and remains lit.
Note