Canon printer PIXMA MG6820 User Manual

							Mechanical Problems
Power Does Not Come On
Power Shuts Off By Itself
USB Connection Problems
Cannot Communicate with Machine via USB
Display on Touch Screen Is Off
Touch Screen Shows Wrong Language
Cannot Remove Memory Card
Print Head Holder Does Not Move to Replacement Position
Printer Status Monitor Not Displayed (Windows)
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							Power Does Not Come On
Check1 Press ON button.
Check2
 Make sure power plug is securely connected to machine, and then turn it back
on.
Check3  Unplug machine, leave it for at least 3 minutes, and then plug it back in and
turn it on again.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
932 
						

							Power Shuts Off By Itself
Check If machine is set to turn off automatically after a certain time, disable this setting.
If you have set the machine to turn off automatically after a specified time, the power will shut off by itself once
that time has elapsed.

						

							USB Connection Problems
Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not
Work/"This device can perform faster" Message Appears (Windows)
If your system environment does not support Hi-Speed USB, the machine operates at the slower speed of USB 1.1. In this case, the machine works properly but printing or scanning speed may slow down due to
the communication speed.
Check  Check following to make sure your system environment supports Hi-Speed
USB connection.

						

							Cannot Communicate with Machine via USB
Check1 Make sure machine is turned on.
Check2 Connect USB cable properly.
As the illustration below, the USB port is at the back of the machine.
Check3  Do not start IJ Network Tool while printing.
Check4 Do not print while IJ Network Tool is running.
Check5 Make sure  Enable bidirectional support  is selected in Ports sheet of
properties dialog box of printer driver. (Windows)
How to Open the Printer Driver Setup Window
935 
						

							Display on Touch Screen Is Off

						

							Touch Screen Shows Wrong Language
Follow the instructions below to select your language.
1.
Press HOME  button and wait for about 5 seconds.
2.
Flick HOME screen and tap  Setup .
Using the Operation Panel
3.
Tap  Device settings .
4.
Tap fifth setting item from top.
5.
Tap a language for touch screen.
937 
						

							Cannot Remove Memory Card
Contact your nearest Canon service center to request a repair.
Important

						

							Print Head Holder Does Not Move to Replacement Position
Check1 Is POWER  lamp off?
Check if the  POWER lamp is lit.
The print head holder will not move unless the power is on. If the  POWER lamp is off, close the operation panel
and turn the machine on.
The  POWER  lamp flashes while the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit, and then open the operation panel again.
Check2  Is an error message displayed on touch screen?
Close the operation panel, follow the support code (error number) displayed in the error message to resolve the
error, and then reopen it. For details on resolving the error, see 
List of Support Code for Error .
Check3
 Has operation panel been left open for 10 minutes or longer?
If the operation panel is left open for more than 10 minutes, the print head holder moves to the position to protect
it to prevent the print head from drying out. Close and reopen the operation panel to return the print head holder
to the position for replacing.
Check4  Has machine been printing continuously for a long period?
Close the operation panel, wait a while, and then reopen it.
If the machine has been printing continuously for a long time, the print head holder may not move to the position
for replacing since the print head may overheat.
Note

						

							Printer Status Monitor Not Displayed (Windows)
Check Is printer status monitor enabled?
Make sure that  Enable Status Monitor  is selected on the Option menu of the printer status monitor.
1.
Open printer driver setup window.
How to Open the Printer Driver Setup Window
2.
On Maintenance  sheet, click View Printer Status .
3.
Select Enable Status Monitor  on Option  menu if it is not selected.
940