Canon printer PIXMA MG6820 User Manual

							If You Cannot Solve a ProblemIf there is a problem that you cannot solve following the instructions in this chapter, contact Canon throughthe Support page of the Canon website or contact your nearest Canon service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution

						

							List of Support Code for ErrorSupport code appears on the touch screen and your computer screen when errors occur.
A "support code" is an error number, and appears along with an error message.
When an error occurs, check the support code displayed on the touch screen and computer screen and take
the appropriate action in response.
Support Code Appears on Touch Screen and Computer Screen
						

							List of Support Code for Error (Paper Jams)If paper jams, remove it following the appropriate procedure as shown below.
						

							1300Cause
Paper is jammed in paper output slot.
What to DoIf you can see the jammed paper at the paper output slot, remove the paper by following these steps.1.
Slowly pull out paper.
Hold the paper with both hands, and pull it out slowly so as not to tear it.
Note

						

							1303Cause
Paper is jammed near transport unit.
What to DoIf you cannot see the paper at the paper output slot, remove the paper from the transport unit.
To remove the paper, follow these steps.
Note

						

							Note

						

							1304Cause
Paper is jammed during automatic duplex printing.
What to Do If the paper is jammed when performing automatic duplex printing, remove the paper by following these
steps.
Note

						

							5.
Pull out jammed paper slowly.
Support the machine with your hand so that it does not fall over as you pull out the jammed paper.
Note

						

							All jobs in the print queue are canceled. Redo the printing.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
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