Canon printer PIXMA MG6820 User Manual

							Message AppearsThis section describes some of the errors and messages that may appear.
Note

						

							Writing Error/Output Error/Communication Error (Windows)
Check1 If the POWER  lamp is off, make sure machine is plugged in and turn it on.
If  POWER  lamp flashes while the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Check2  Make sure correct printer port is set in printer driver.
* In the following instructions, "XXX" signifies your machine's name.
1.
Log in using an account with administrator privileges.
2.
Make the following settings.

						

							If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canonwebsite.
						

							Check If an error message appears outside printer status monitor, check the
following:
						

							Note
						

							If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application
software usage information is sent every month for about ten years. The  Inkjet Printer/Scanner/Fax
Extended Survey Program  icon appears in the Dock when it is time to send the printer usage
information.
Click the icon, read the information that appears, and then follow the instructions below.
						

							Error Message Appears on PictBridge (Wireless LAN) CompliantDevice
The following errors may occur when you print directly from a PictBridge (Wireless LAN) compliant device.
Follow the instructions below to resolve them.
Note

						

							"No ink"/"Ink cassette
error"Check the support code on the touch screen and take the appropriate action to resolve the
error.
List of Support Code for Error
"Ink Error"Check the support code on the touch screen and take the appropriate action to resolve the
error.
List of Support Code for Error
"Hardware Error"Check the support code on the touch screen and take the appropriate action to resolve the
error.
List of Support Code for Error
"Printer error"An error requiring servicing may have occurred.
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
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