Canon printer PIXMA MG7520 User Manual

							Support Code ListThe support code appears on the touch screen and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the touch screen or the computer screen and
take the appropriate action.
Support Code Appears on the Touch Screen and the Computer Screen•
1000 to 1ZZZ
100110021007100812001250125312541255125612571300130413101311131213131315131614011403140514101411141214131414141516001660168016811683168416881700170117101711183018501851185518561857185818721873•
2000 to 2ZZZ
211121122121212225002700•
4000 to 4ZZZ
410041014103   •
5000 to 5ZZZ
5011501251005101520054005B005B015B105B115C005C20•
6000 to 6ZZZ
600060016003650065026800680169006901690269106911692069216930693169326933693469356936693769386940694169426943694469456946
921 
						

							69506B20    •
A000 to ZZZZ
B202B203B204C000  
About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
922 
						

							Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.
Watch the movie (Windows)
Watch the movie (Mac)
•
If you can see the jammed paper at the paper output slot:
1300
•
If the paper is jammed when automatic duplex printing:
1304
•
If the paper loaded in the cassette 1 is jammed:
1311
•
If the paper loaded in the cassette 2 is jammed:
1312
•
If the paper is jammed as the machine pulled in the printed paper:
1313
•
If the paper loaded in the cassette 1 is jammed because the paper output tray is closed:
1315
•
If the paper loaded in the cassette 2 is jammed because the paper output tray is closed:
1316
•
If the paper tears and you cannot remove it from the paper output slot or from the transport unit:
Paper Is Jammed inside the Machine
•
Cases other than above:
In Other Cases
923 
						

							1300Cause
Paper is jammed in the paper output slot.
Action
If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
•
If you need to turn off the machine to remove jammed paper during printing, touch the  Stop button to
cancel print jobs before turning off the machine.
1.
Pull the paper out slowly.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Note
•
If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.
•
If the paper tears and you cannot remove the jammed paper from the paper output slot, remove
the paper from inside the machine.
Paper Is Jammed inside the Machine
2.
Reload the paper, and tap  OK on the touch screen of the machine.
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
•
We recommend you use paper other than A5 sized one to print documents with photos or
graphics; otherwise, the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
924 
						

							1304Cause
Paper is jammed when performing automatic duplex printing.
Action
If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
•
If you need to turn off the machine to remove jammed paper during printing, touch the  Stop button to
cancel print jobs before turning off the machine.
1.
Detach the rear cover.
Pull out the rear cover.
2.
Detach the transport unit cover. Lift up the transport unit cover, then pull it out.
3.
Pull out the paper slowly.
925 
						

							Note•
Do not touch the inner parts of the machine.
•
If you cannot pull out the paper, open the paper output tray.
4.
Attach the transport unit cover.
Insert the transport unit cover to the back of the machine.
5.
Attach the rear cover.
Insert the rear cover to the back of the machine.
If you were not able to remove the paper out in step 3:
6.
Detach both the cassette 1 and the cassette 2.
7.
Pull out the paper slowly.
8.
If the paper protrudes from the cassette, remove the paper, then reload it after aligning
the edges of the sheets.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
926 
						

							9.Attach the cassettes to the machine, then tap OK on the touch screen.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
927 
						

							1311Cause
The paper loaded in the cassette 1 is jammed.
Action If the paper loaded in the cassette 1 is jammed, remove the paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
•
If you need to turn off the machine to remove jammed paper during printing, touch the  Stop button to
cancel print jobs before turning off the machine.
1.
Detach the rear cover.
Pull out the rear cover.
2.
Detach the transport unit cover. Lift up the transport unit cover, then pull it out.
3.
Pull out the paper slowly.
928 
						

							Note•
Do not touch the inner parts of the machine.
•
If you cannot pull out the paper, open the paper output tray.
4.
Attach the transport unit cover.
Insert the transport unit cover to the back of the machine.
5.
Attach the rear cover.
Insert the rear cover to the back of the machine.
If you were not able to remove the paper out in step 3:
6.
Detach both the cassette 1 and the cassette 2.
7.
Pull out the paper slowly.
8.
If the paper protrudes from the cassette, remove the paper, then reload it after aligning
the edges of the sheets.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
929 
						

							9.Attach the cassettes to the machine, then tap OK on the touch screen.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
930