Canon printer PIXMA MG7720 User Manual

							Writing Error/Output Error/Communication Error (Windows)
Check1 If the POWER  lamp is off, make sure machine is plugged in and turn it on.
If  POWER  lamp flashes while the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Check2  Make sure correct printer port is set in printer driver.
* In the following instructions, "XXX" signifies your machine's name.
1.
Log in using an account with administrator privileges.
2.
Make the following settings.

						

							If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canonwebsite.
						

							Check If an error message appears outside printer status monitor, check the
following:
						

							Note
						

							If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application
software usage information is sent every month for about ten years. The  Inkjet Printer/Scanner/Fax
Extended Survey Program  icon appears in the Dock when it is time to send the printer usage
information.
Click the icon, read the information that appears, and then follow the instructions below.
						

							Error Message Appears on PictBridge (Wireless LAN) CompliantDevice
The following errors may occur when you print directly from a PictBridge (Wireless LAN) compliant device.
Follow the instructions below to resolve them.
Note

						

							Remove the jammed paper, load new paper, tap OK on the touch screen, and try printing again."Printer cover
open"Close the operation panel on the machine."Waste tank
full"/"Ink absorber
full"The ink absorber is nearly full.
Check the support code on the touch screen and take the appropriate action to resolve the error.
List of Support Code for Error
"No ink"/"Ink
cassette error"Check the support code on the touch screen and take the appropriate action to resolve the error.
List of Support Code for Error
"Ink Error"Check the support code on the touch screen and take the appropriate action to resolve the error.
List of Support Code for Error
"Hardware Error"Check the support code on the touch screen and take the appropriate action to resolve the error.
List of Support Code for Error
"Printer error"An error requiring servicing may have occurred.
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
1028 
						

							If You Cannot Solve a ProblemIf there is a problem that you cannot solve following the instructions in this chapter, contact Canon throughthe Support page of the Canon website or contact your nearest Canon service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution

						

							List of Support Code for ErrorSupport code appears on the touch screen and your computer screen when errors occur.
A "support code" is an error number, and appears along with an error message.
When an error occurs, check the support code displayed on the touch screen and computer screen and take
the appropriate action in response.
Support Code Appears on Touch Screen and Computer Screen