Panasonic DBS 576HD Technical Manual
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Section 700 - Operation Chapter 7. SLT Features 576-50-700 DBS 576HD (USA) issued September 2001 4-39 Hardware Requirements •N/A Related Programming •N/A Considerations •N/A 4. Press the HOLD key. Table Number displays 5. Enter the Verified Account table number (001-500). 6. Press the HOLD key. XXX- Verified ACCD displays (where XXX = account code table number) 7. Press the HOLD key. 0001 : AAAAAAAAAAA XXX:Account Cod displays (where AAAAAAAAAAA = current account code and XXX = account code table number) 8. Enter up to ten-digit Verified Account Code. (All Verified Account Codes must be unique. If there is a matching entry entered, the System will not accept the entry and will double beep.) Note: To clear an entry or existing data, press the FLASH key. 9. Press the HOLD key. 0002 :X XXX:TRS Class displays (where X = TRS Class) 10. Enter the TRS Class to be associated with the Verified Account Code entry. 11. Press the HOLD key to store the entry. 0001 :YYY displays (where YYY = the next account code table number) 12. To add additional Verified Account numbers, press the vol- ume up or down key or press the HOLD key to move to the desired Verified Account table number. Desired Verified Account table number displays 13. Repeat steps 8-12 until all Verified Account numbers are entered. 14. Press the AUTO key to exit the entry mode Table Number 15. To return to the top menu level (81), press the PROG key. OR... To exit the User Maintenance mode, press the ON/OFF key. 81- User MAINT displays OR... ON/OFF LED goes off Action Result
4-40 DBS 576HD (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation Set Walking TRS Codes Description You can assign Walking Toll Restriction Service (TRS) Codes for each extension. Operation To set Walking TRS Codes using either a large-display or small-display phone: Hardware Requirements •N/A Related Programming •N/A Considerations •N/AAction Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on page 4-3.) 81- User MAINT displays 2. At the 81 level, enter 08. 3. Press the HOLD key. 8108- Walking TRS Cod displays 4. Press the HOLD key. Walking ID-Ext displays 5. Dial the extension number. 6. Press the HOLD key. Walking ID XXX displays 7. Enter the 4-digit Walking TRS Code. 8. Press the HOLD key to store the entry. Next extension number displays 9. To set additional extension Walking TRS Codes, press the volume up and down key or press the HOLD key to move to the desired Extension. 10. Repeat steps 8-10 until all extension are entered. 11. Press the AUTO key to exit the entry mode. 12. To return to the top menu level (81), press the PROG key. OR... To exit the User Maintenance mode, press the ON/OFF key. 81- User MAINT displays OR... ON/OFF LED goes off
576-50-700 DBS 576HD (USA) issued September 2001 5-1 Chapter 5. Key Telephone Features This chapter describes Key telephone features. Key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes. This chapter covers the following topics: Topic Page Key Telephone5-4 Absence Message5-4 Account Codes5-6 Non-Verified Account Codes 5-7 Verified Account Codes 5-7 Attendant Group Calls5-9 Auto Repeat Dial5-9 Background Music5-10 Busy Override5-11 Callback Request5-12 Call Forwarding5-14 Call Forwarding-All Calls 5-14 Call Forwarding - Busy 5-15 Call Forwarding - No Answer 5-16 Call Forwarding-All Calls and Do-Not-Disturb 5-17 Call Hold5-18 System Hold 5-18 Floating Hold 5-19 Exclusive Hold 5-20 Broker’s Hold 5-21 Call Park 5-21 Call Pickup5-23 Extension Group Pickup 5-24 Extension Direct Pickup 5-25 Trunk Group Pickup 5-25 Trunk Direct Pickup 5-26 Call Transfer5-27 Supervised Transfer 5-27 Unsupervised Transfer 5-28 Camping a Call Onto a Busy Extension 5-29 Caller ID Call Log5-30 Camp-on (Call Waiting)5-31 Conference Calls5-34 Directory Numbers5-35
5-2 DBS 576HD (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation Display Information5-39 Caller ID Display Information 5-39 Large-Display Phone 5-40 Small-Display Phone 5-41 Changing the Display Contrast 5-41 Do-Not-Disturb5-42 DP to DTMF Signal Conversion5-43 DSS/72 Console5-44 EM/24 Console5-44 Flash5-45 Flexible Function Keys5-45 Handsfree Answerback5-52 Handsfree Operation5-52 Headset Operation5-53 Hot Dial Pad5-54 Hot Line5-54 Intercom Calling5-55 Last Number Redial5-56 Line Appearances5-57 DSS/BLF Appearances 5-57 Direct Line Appearances 5-58 Multi-CO (MCO) Appearances 5-59 Message Key5-60 Message Waiting/Callback5-61 Mute Function5-63 Offhook Monitor5-63 Offhook Signaling5-64 Offhook Voice Announce5-65 One-Touch Keys5-67 Onhook Dialing5-69 Paging5-70 Meet-Me Answer 5-71 Reset Call5-72 Ringing Line Preference5-72 Room Monitoring5-73 Silent Monitor5-75 Speed Dialing5-77 Personal Speed Dial 5-77 Topic Page
Section 700 - Operation Chapter 7. SLT Features 576-50-700 DBS 576HD (USA) issued September 2001 5-3 System Speed Dial 5-79 Speed Dial Linking 5-81 Speed Dial Name Assignments 5-83 Station Lockout5-87 Timed Reminder Call5-89 Trunk Access5-90 CO Line Key Trunk Access 5-91 Direct Trunk Access 5-92 MCO Line Preference 5-92 MCO Trunk Access 5-92 Trunk Queuing5-93 Universal Night Answer to Page5-94 MCO Trunk Access5-95 Voice Recognition5-97 Vo l u m e C o n t r o l5-98 Walking TRS Class of Service5-99 Zip Mode5-100 Topic Page
5-4 DBS 576HD (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation Key Telephone As an example of a key telephone, Figure 1 illustrates the Panasonic model VB-44225. This model provides a large display that includes one-touch access to speed dial numbers, telephone features, and Help screens. Figure 5-1. VB-44225 Large-Display Key Telephone Absence Message Description Extension users can leave text messages on their phones when they are away. When the unattended extension is dialed, the text message displays on the caller’s phone. Any one of the following messages can be selected. Messages 5 to 9 have no default message text. All the messages can be changed through system programming. Beginning with Version 3.6, an LED lamp on the Absence Message key will light red when this feature is active.
Section 700 - Operation Chapter 7. SLT Features 576-50-700 DBS 576HD (USA) issued September 2001 5-5 Table 5-1. Absence Messages Optionally, a return time can be input. Example Return Times for Absence Messages include: Operation To set an Absence Message To cancel an Absence MessageMessage No. Message Text Message No. Message Text 0 In Meeting 5 Absence_No_5 1 At Lunch 6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Input Display No input Return 9 Return 9:00 11 Return 11:00 615 Return 6:15 1035 Return 10:35 Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Absence Message code (default = 729). Enter Msg Code # displays 3. Enter the Absence Message number. (See Table 1 above.)Enter XXXX Hold In Meeting displays 4. If desired, enter the 4-digit returning time. Absence message displays 5. Press HOLD key. ABS MSG Accepted displays; LED lamp lights red on Absence Message key 6. Replace the handset or press the ON/OFF key. Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Absence Message code (default = 729). Enter Msg Code # displays 3. Press HOLD key.ABS MSG Cleared displays 4. Replace the handset or press the ON/OFF key.
5-6 DBS 576HD (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment • FF8 (Maintenance): Absence Messages Considerations • Calling parties without a display get a ring back tone, rather than the Absence Message. • If a message code number that has not been programmed is selected, “Absence No.n,” appears on the display (n = message number). • Regardless of setting an Absence Message on a DID/DIL extension, DID/DIL calls are routed according to the trunk ringing setting. • An absence message may also be cancelled by dialing 7**. This cancels Do Not Disturb and Call Forwarding-All Calls as well. Account Codes Description You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the System Message Detail Recording (SMDR) record. In addition verified account codes may be used to change the TRS level to allow calls to numbers otherwise restricted. Account codes may be either forced or unforced (voluntary) and either verified or unverified. This feature works with Station Message Detail Recording (SMDR). During a phone call, a station user can silently enter an accounting or client billing code. The entered Code will display on the phone’s LCD as it’s dialed, so the user can tell it’s being registered. Then later, the SMDR reports will show the Code dialed for each call, and even sort the report by these Codes. There are two different types of account codes: Non-Verified and Verified Account Codes. Prior to Version 3.6, the maximum amount of account code numbers for both types could range from 1-10 digits. Beginning with Version 3.6, a second mode has been added that allows the user to set the maximum amount of account code numbers from 1-4 digits. An account code error will occur when more than the maximum number of digits are entered. Non-Verified Account Codes Non-Verified Codes are not checked by the system for validity. Depending on the setting, the user can enter anything from 1-4 digits or 1-10 digits. Individual phones can be programmed to accept forced Account Codes (the user must enter a code for every call) or voluntary Account Codes (the user can enter a code, but doesn’t have to, for each call). Non-Verified Account Codes can be assigned to incoming and/or outgoing calls. For incoming calls, the user can enter the Code anytime during the call. For outgoing calls, the user either enters the Code before accessing an outside line (for forced Codes), or anytime during the call (for voluntary Codes).
Section 700 - Operation Chapter 7. SLT Features 576-50-700 DBS 576HD (USA) issued September 2001 5-7 Verified Account Codes Verified Account Codes entered by phone users must match a code that has been preprogrammed into an Account Code Table. Depending on the setting, the user can enter anything from 1-4 digits or 1-10 digits. These codes can also be either forced or voluntary. You can program these codes with their own Toll Restriction Service (TRS) Class assignment so that, when entered, they will override the extension’s TRS Class. Thus, Verified Account Code users can “float” from phone to phone, placing calls that would normally be restricted on that phone. Non-Verified Account Codes Non-verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-verified Account codes to both incoming and outgoing calls. To assign an account code to an outgoing call, you enter the account code before making the call or during the call. To assign an account code to an incoming call, you enter the account code during the call. Operation To enter an account code before making a call: To enter an account code during an outside call: Verified Account Codes Stations restricted from outside call origination by Toll Restriction Service (TRS) can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS. After a call is made, the SMDR record for the call will show the verified account code.Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Account Code feature code (default = 8#).Enter Account # displays 3. Enter the Account Code (up to 10 digits). Specified account code displays 4. Press the # key. Specified account code # displays 5. Press a vacant CO key or enter a trunk access code.CO Key LED lights 6. Dial the phone number. Dialed phone number displays Action Result 1. During a call, press the AUTO key. 2. Press the # key.Enter Account # displays 3. Enter the Account Code (up to 10 digits). Specified account code displays 4. Press the # key. Display returns to call state.
5-8 DBS 576HD (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation Operation To make an outside call that requires an account code: Hardware Requirements • An SMDR printer or external call accounting system is required to collect account code records. Related Programming • FF1-0-19: TRS Class for Forced Account Code • FF1-2: Dial Plan • FF3: Forced Account • FF3: Verified Account • FF8-1-04: Verified Account Codes with TRS Class Considerations • Account codes will be cancelled after using CO queuing. • Account Codes interact with TRS as shown in the following table:Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Verified Account ID code (default = 8#).Enter Account # displays 3. Enter the Account Code (10 digits max.). Specified account code displays 4. Press the # key. Specified account code # displays 5. Press a vacant CO key or enter a trunk access code.CO Key LED lights 6. Dial the phone number. Dialed phone number displays Forced or Not ForcedVe r i f i e d o r Non-VerifiedTRS Class No Account Entry Account Entry Not Forced Non-Verified Extension Port Based TRS ClassExtension Port Based TRS Class Verified Account Code Based TRS Class Forced Non-Verified TRS Class for Forced Account Code (FF1 0 19 0001)Extension Port Based TRS Class Verified Account Code Based TRS Class