Panasonic DBS 576HD Technical Manual

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 5-99
Related Programming
• FF3-0: Ring Volume Control
Considerations
• Extension programming determines whether or not you can set separate volume levels for CO 
incoming ring tone and intercom ring tone.
Walking TRS Class of Service 
Walking Toll Restriction Service (TRS) Class of Service (COS) allows an extension user to “carry” 
his or her toll restrictions to another phone.
Before the Walking TRS COS feature can be used, a Walking TRS COS code must be entered at your 
extension before using dialing privileges at another extension.
Operation
To use a Walking TRS COS code:
Hardware Requirements
•N/A
Related Programming
• FF8-1-08: Walking TRS COS Code
Considerations
• The same Walking TRS COS code can be used on more than one extension.
• Walking TRS COS mode is kept until the user goes on-hook.
• ARS and TRS dialing privileges follow the Walking TRS COS.
• Before entering a new Walking TRS COS code, you must first clear the existing code.
• When Walking TRS COS is used, Wxxxx (where xxxx is the user’s extension number) appears 
in SMDR.Action Result
1.   Lift the handset or press the ON/OFF key of an extension 
other than your own.Intercom dial tone
2.   Enter the Walking TRS COS Access code (default = 87).
3.   Dial your extension number.
4.   Enter your Walking TRS COS code (0001-9999)
5.   Enter a trunk access code (9 or 81-84)
6.   Dial the phone number. Walking TRS COS remains in effect until 
you replace the handset.
7.   Replace the handset or press the ON/OFF key. 
						

							5-100 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Zip Mode
Zip mode automatically answers calls when operating a Key Telephone in headset mode.
Operation
To enter or cancel Zip Mode:
Hardware Requirements
•N/A
Related Programming
• FF4: FF Key Programming
Considerations
• Call forward takes precedence over zip mode.Action Result
1.   Press the ON/OFF key.
2.   Press the PROG key and enter 80.
OR...
Press the ZIP key.When entering Zip mode, ZIP Mode On 
displays
When cancelling Zip mode, ZIP Mode 
Off displays
3.   Press the ON/OFF key. 
						

							576-50-700 DBS 576HD (USA) issued September 2001 6-1
Chapter 6. DSLT Features
This chapter describes features that are available with the Digital Single Line Telephone (DSLT).
This chapter covers the following topics: 
Topic Page
Digital Single Line Telephone 6-3
Absence Message 6-3
Account Codes 6-5
Non-Verified Account Codes
6-6
Verified Account Codes
6-6
Attendant Group Calls 6-7
Auto Repeat Dial 6-8
Background Music 6-9
Busy Override 6-10
Callback Request 6-11
Call Forwarding 6-12
Call Forwarding-All Calls
6-12
Call Forwarding - Busy
6-13
Call Forwarding - No Answer
6-14
Call Forwarding and Do-Not-Disturb
6-15
Call Hold 6-15
System Hold
6-16
Floating Hold
6-16
Exclusive Hold
6-17
Broker’s Hold
6-18
Call Park
6-20
Call Pickup 6-20
Extension Group Pickup
6-20
Extension Direct Pickup
6-22
Trunk Group Pickup
6-22
Trunk Direct Pickup
6-23
Call Transfer 6-23
Supervised Transfer
6-23
Unsupervised Transfer
6-24
Camping a Call Onto a Busy Extension
6-25
Camp-On (Call Waiting) 6-26
Conference Calls 6-27
Do-Not-Disturb 6-28 
						

							6-2 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
DP to DTMF Signal Conversion 6-30
Flash 6-31
Hot Line 6-32
Intercom Calling 6-32
Last Number Redial 6-33
Message Waiting/Callback 6-34
Offhook Signaling 6-35
Offhook Voice Announce 6-36
Onhook Dialing 6-37
Paging 6-38
Meet-Me Answer
6-38
Reset Call 6-39
Room Monitoring 6-40
Speed Dialing 6-42
Personal Speed Dial
6-42
System Speed Dial
6-44
Speed Dial Linking
6-45
Station Lockout 6-47
Timed Reminder Call 6-48
Trunk Access 6-49
Direct Trunk Access
6-49
MCO Trunk Access
6-50
Trunk Queuing 6-51
Universal Night Answer to Page 6-52
Walking TRS Class of Service 6-53
Topic Page 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-3
Digital Single Line Telephone
Figure Figure 1 illustrates the Digital Single Line Telephone (DSLT). For more information on DLST, 
see Section 751: Key Telephone/DSLT Quick Reference.
Figure 6-1. DSLT
Absence Message
Description
Extension users can leave text messages related to their phones when they are away. When the 
unattended extension is dialed, the text message displays on the caller’s phone. Any one of the 
following messages can be selected. Messages 5 to 9 have no default message text. All the messages 
can be changed through system programming.
DIGITAL BUSINESS SYSTEM
NAME NAME No. No.
1
3DEF2ABC
4GHI
1
5
JKL6MNO
7PRS8TUV9WXY
# 0OPER* 
						

							6-4 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Table 7-1. Absence Messages 
Optionally, a return time can be input. Example Return Times for Absence Messages include: 
Operation
To set an Absence Message
To cancel an Absence Message
Related Programming
• FF1 (System): Extension Class of Service Setting Message No. Message Text Displayed on 
Called Party’s Key TelephoneMessage No. Message Text Displayed on 
Called Party’s Key Telephone
0 In Meeting 5 Absence_No_5
1 At Lunch 6 Absence_No_6
2 Out of Office 7 Absence_No_7
3 Vacation 8 Absence_No_8
4 Another Office 9 Absence_No_9
Input Display
No input Return
9 Return 9:00
11 Return 11:00
615 Return 6:15
1035 Return 10:35
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Absence Message code (default = 729). 
3.   Enter the Absence Message number. (See Table 1.)
4.   If desired, enter the 4-digit returning time.
5.   Press the HOLD key.
6.   Replace the handset.
Action Result
1.   Lift the handset . Intercom dial tone
2.   Enter the Absence Message code (default = 729). 
3.   Press the HOLD key.
4.   Replace the handset. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-5
• FF3 (Extension): Extension Class of Service Assignment 
• FF8 (Maintenance): Absence Messages
Considerations
• Calling parties without a display get a busy signal, rather than the Absence Message.
• Regardless of setting an Absence Message on a DID/DIL extension, DID/DIL calls are routed 
according to the trunk ringing setting. 
• An absence message may also be cancelled by dialing 7**. This cancels Do Not Disturb and Call 
Forwarding-All Calls as well.
Account Codes
Description
You can assign account codes to clients to facilitate billing and to track call dates and times, numbers 
called, and outside line numbers used. This information is printed for each account on the System 
Message Detail Recording (SMDR) record.
In addition verified account codes may be used to change the TRS level to allow calls to numbers 
otherwise restricted.
Account codes may be either forced or unforced (voluntary) and either verified or unverified.
This feature works with SMDR. During a phone call, a station user can silently enter an accounting or 
client billing code. The entered Code will display on the phone’s LCD as it’s dialed, so the user can 
tell it’s being registered. Then later, the SMDR reports will show the Code dialed for each call, and 
even sort the report by these Codes.
There are two different types of account codes: Non-Verified and Verified Account Codes. Prior to 
Version 3.6, the maximum amount of account code numbers for both types could range from 1-10 
digits. Beginning with Version 3.6, a second mode has been added that allows the user to set the 
maximum amount of account code numbers from 1-4 digits. An account code error will occur when 
more than the maximum number of digits are entered. 
Non-Verified Account Codes
Non-Verified Codes are not checked by the system for validity. Depending on the setting, the user can 
enter anything from 1-4 digits or 1-10 digits. Individual phones can be programmed to accept forced 
Account Codes (the user must enter a code for every call) or voluntary Account Codes (the user can 
enter a code, but doesn’t have to, for each call).
Non-Verified Account Codes can be assigned to incoming and/or outgoing calls. For incoming calls, 
the user can enter the Code anytime during the call. For outgoing calls, the user either enters the Code 
before accessing an outside line (for forced Codes), or anytime during the call (for voluntary Codes).
Verified Account Codes
Verified Account Codes entered by phone users must match a 4-digit code that has been 
preprogrammed into an Account Code Table. Depending on the setting, the user can enter anything 
from 1-4 digits or 1-10 digits. These codes can also be either forced or voluntary. You can program 
these codes with their own Toll Restriction Service (TRS) Class assignment so that, when entered, 
they will override the extension’s TRS Class. Thus, Verified Account Code users can “float” from 
phone to phone, placing calls that would normally be restricted on that phone. 
						

							6-6 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Non-Verified Account Codes
Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code 
before making a call.)
You can assign Non-Verified Account codes to both incoming and outgoing calls. To assign an 
account code to an outgoing call, you enter the account code before making the call or during the call. 
To assign an account code to an incoming call, you enter the account code during the call.
Operation
To enter an account code before making a call:
To enter an account code during an outside call:
Verified Account Codes
Stations restricted from outside call origination by Toll Restriction Service (TRS) can be allowed to 
make outgoing calls by entering a Verified Account code that changes the TRS. After a call is made, 
the SMDR record for the call will show the verified account code.
Operation
To make an outside call that requires an account code:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Account Code feature code (default = 8#).
3.   Enter the Account Code (up to 10 digits).
4.   Press the # key.
5.   Press a vacant CO key or enter a trunk access code.
6.   Dial the phone number.
Action Result
1.   During a call, press the AUTO key.
2.   Press the # key.
3.   Enter the Account Code (up to 10 digits).
4.   Press the # key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Verified Account ID code (default = 8#).
3.   Enter the Account Code (10 digits). 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 6-7
Hardware Requirements
• An SMDR printer or external call accounting system is required to collect account code records.
Related Programming
• FF1-0-19: TRS Class for Forced Account Code
• FF1-2: Dial Plan
• FF3: Forced Account
• FF3: Verified Account
• FF8-1-04: Verified Account Codes with TRS Class
Considerations
• Even though up to 10 digits may be entered, the system verifies the ID based on the first 4 digits 
only.
• Account codes will be cancelled after using CO queuing.
• Account Codes interact with TRS as shown in the following table:
Attendant Group Calls
Description
You can call the attendant group from any extension by dialing the designated attendant number.
4.   Press a vacant CO key or enter a trunk access code.
5.   Dial the phone number.
Forced or Not ForcedVe r i f i e d  o r  
Non-VerifiedTRS Class
No Account Entry Account Entry
Not Forced Non-Verified Extension Port Based TRS 
ClassExtension Port Based TRS 
Class
Verified Account Code Based TRS 
Class
Forced Non-Verified TRS Class for Forced 
Account Code
(FF1 0 19 0001)Extension Port Based TRS 
Class
Verified Account Code Based TRS 
Class
Action Result 
						

							6-8 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Operation
To call an attendant group:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF3-0: Extension Number
• FF5-0: Attendant Hunt Groups
Considerations
• Up to 20 extensions can be included in an attendant group.
• The attendant pilot number is flexible.
• If a member of an attendant group is for a virtual extension, multiple extensions in the attendant 
group can be made to ring at once when the virtual number is dialed.
• Attendant calls are always tone calls (i.e., not voice calls).
Auto Repeat Dial
Description
If you press the REDIAL key while receiving busy tone on an outside call, the System automatically 
redials the number. The System continues to redial the number at set intervals until the called number 
answers, the caller hangs up, or the maximum of 15 redial attempts is made. 
Operation
To use Auto Repeat Dial:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the attendant pilot number (default = 0).
Action Result
1.   Press the ON/OFF key. Intercom dial tone
2.   Enter a trunk access code.
3.   Dial the phone number. Busy tone
4.   Press the REDIAL key. System automatically redials number