Panasonic DBS 576HD Technical Manual

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 5-9
Attendant Group Calls
Description
You can call the attendant group from any extension by dialing the designated attendant number.
Operation
To call an attendant group:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF3: Extension Number
• FF5-0: Attendant Hunt Groups
Considerations
• Up to 20 extensions can be included in an attendant group.
• The attendant pilot number is flexible.
• If a member of an attendant group is for a virtual extension, multiple extensions in the attendant 
group can be made to ring at once when the virtual number is dialed.
Auto Repeat Dial
Description
If you press the REDIAL key while receiving busy tone on an outside call, the System automatically 
redials the number. The System continues to redial the number at set intervals until the called number 
answers, the caller hangs up, or the maximum of 15 redial attempts is made. 
Operation
To use Auto Repeat Dial:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the attendant pilot number (default = 0).Call Attendant displays
Action Result
1.   Press the ON/OFF key. Intercom dial tone
2.   Press a vacant CO key or enter a trunk access code CO Key LED lights 
						

							5-10 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Auto Repeat Dial)
• FF3: Extension COS Assignment
Considerations
•N/A
Background Music
Description
If your System is set up to provide Background Music, music can be played from the speakers of idle 
telephones. If a call is made to an extension receiving Background Music, the music stops and the 
phone rings. Background Music is also interrupted when the phone goes offhook.
The System can also provide Music-on-Hold (MOH) using a separate music source (except with 
CPC-HS). If MOH is provided, callers automatically hear music when they are placed on hold. (For 
more information on MOH, see page 3-37.)
Operation
To turn Background Music on:
To turn Background Music off:
3.   Dial the phone number. •   Dialed phone number displays
•   Busy tone
4.   Press the REDIAL key. System automatically redials number
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Background Music code (default = *30).BGM ON displays
3.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Background Music code (default = *30).BGM OFF displays
3.   Replace the handset or press the ON/OFF key.
Action Result 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 5-11
Hardware Requirements
• The music source must be purchased separately. It is not provided with the System. 
Related Programming
• FF1-0-03: Extension COS (BGM)
Considerations
•N/A
Busy Override 
Description
Busy Override allows you to break into another user’s outside or intercom calls to relay urgent 
information or to create three-party conference calls.
Operation
To break into a call with a line appearance on your phone (CO Key Busy Override):
To use Extension Busy Override:Important: A license may be required from the American Society of Compos-
ers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio 
or recorded music through the MOH and/or Background Music feature.  Pana-
sonic Telecommunication Systems Company, its distributors, and affiliates 
assume no liability should users of Panasonic equipment fail to obtain such a 
license. 
Action Result
1.   Press the lit direct CO key. •   Alert tone sounds to both phones (Sys-
tem programming required)
•   Connected to both parties
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone 
						

							5-12 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Splash Tone (Busy Override)
• FF1-0-03: Extension COS (Manual DND Override Send)
• FF1-0-03: Extension COS (Forced DND Override)
• FF1-2: Dial Plan
• FF3: Extension COS
• FF3: Data Security
Considerations
• You cannot break in on three-party conference calls.
• The default for the Override Alert Tone is off. If the Override Alert Tone is enabled, the tone will 
be sent to both parties when a call is overridden.
• Beginning with Version 3.5 and higher, certain extensions can be excluded from busy override 
based on Class of Service.
Callback Request
Description
If you dial a busy extension, Callback Request enables the System to call you back when that 
extension becomes free. When you answer, the System automatically rings the called party again.
2.   Dial the extension number. •   Dialed extension number displays
•   Busy tone
3.   Enter the Busy Override code (default = 9). •   Alert tone sounds to both extensions 
(System programming required) 
•   Connection to both parties
•   OVR1: (name of overriding exten-
sion) and OVR2: (extension name 
for current talk path) displays on 
both extensions
Action Result 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 5-13
Operation
To set a Callback Request:
To respond to a Callback Request:
To cancel a Callback Request:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Callback Request Send)
• FF1-0-03: Extension COS (Callback Request Receive)
• FF3: Extension COS 
• FF1-2-03: Dial Plan (Callback Cancel)
Considerations
•N/AAction Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Dial the extension number. •   Dialed extension number displays
•   Busy tone
3.   Enter the Callback Request code (default = 3). Ringback tone
4.   Replace the handset after you hear the ringback tone. System calls back when called extension 
becomes free
Action Result
1.   Lift the handset. System automatically redials extension
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Dial the Callback cancellation code (default = 769).
3.   Replace the handset . 
						

							5-14 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
Call Forwarding
Description
Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice 
Mail. Call Forwarding can be set or canceled under the following conditions from either your own 
extension or from an alternate extension:
• Call Forwarding - All Calls
• Call Forwarding - Busy 
• Call Forwarding - No Answer
Call Forwarding-All Calls
When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately 
forwarded. Beginning with Version 3.6, a Flexible Function key can be programmed so that the LED 
indicates when this feature is active. The LED will light red when Call Forwarding-All Calls is set.
To set Call Forwarding-All Calls:
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 721.
•   For another extension, enter 741.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For information, 
see “Speed Dialing” on page 5-77.)
5.   Replace the handset or press the ON/OFF key. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 5-15
To cancel Call Forwarding-All Calls:
Call Forwarding - Busy
When Call Forwarding - Busy is set, all incoming calls to a busy extension are forwarded.
To set Call Forwarding - Busy:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 731.
•   For another extension, enter 751.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 722.
•   For another extension, enter 742.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you want to forward.
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For information, 
see “Speed Dialing” on page 5-77.)
5.   Replace the handset or press the ON/OFF key. 
						

							5-16 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
To cancel Call Forwarding - Busy:
Call Forwarding - No Answer
When Call Forwarding - No Answer is set, a call will ring until the Call Forward - No Answer timer 
expires. When the timer expires, the unanswered call is forwarded.
Operation
To set Call Forwarding - No Answer:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 732.
•   For another extension, enter 752.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 723.
•   For another extension, enter 743.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
4.   Dial the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For information, 
see “Speed Dialing” on page 5-77.)
5.   Replace the handset or press the ON/OFF key. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 5-17
To cancel Call Forwarding - No Answer:
Call Forwarding-All Calls and Do-Not-Disturb
The System allows you to cancel both Call Forwarding-All Calls and Do-Not-Disturb (DND) for your 
own extension in one step.
Operation
To cancel Call Forwarding-All Calls and DND:.
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Call Forward All/Busy/No-Answer/DND Cancel)
• FF1-0-03: Extension COS (Call Forward/All Calls)
• FF1-0-03: Extension COS (Call Forward/Busy)
• FF1-0-03: Extension COS (Call Forward/No Answer)
• FF1-0-03: Extension COS (Call Forward/Other)
• FF1-2: Dial Plan
• FF1-0-03: NPDN and PNPDN Call Forwarding Programming Address
Considerations
• Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated. 
(For example, extension 220 can only forward to extension 225 if 225 is not forwarded.
• If forwarding to an outside number, the destination number must be pre-programmed into a 
System Speed Dial (SSD) code.
• Call Forwarding - Busy and Call Forwarding - No Answer can both be set at the same time.Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 733.
•   For another extension, enter 753.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the CF-All/DND Clear code (default = 7**).
3.   Replace the handset or press the ON/OFF key. 
						

							5-18 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
• You can set Call Forwarding - All Calls while Call Forwarding - No Answer and/or Call 
Forwarding - Busy are set. Canceling one mode only affects that mode; however, the other 
modes will remain set until canceled individually.
• An auto camp-on to a busy extension will forward to the Call Forward No Answer destination. A 
manual camp-on to a busy extension will not forward.
• If Call Forwarding No Answer and DND are both set, calls immediately forward to the Call 
Forward No Answer destination.
• You can cancel both Call Forwarding and DND by entering 7 * *.
• Beginning with Version 3.5 and higher, calls can be forwarded by an extension with an NPDN or 
PNPDN if the COS gives permission. See “Directory Numbers” on page 5-35 for more 
information.
Call Hold
Description
The System provides the following types of Call Hold or Call Park:
• System Hold
• Floating Hold
• Exclusive Hold 
• Broker’s Hold 
• Station Call Park
System Hold
You can place either an outside or intercom call on System Hold. You can retrieve a call placed on 
System Hold from any extension that has a line appearance for the held call. 
Operation
To place a call on System Hold:
To retrieve a call placed on System Hold from the extension that placed it there:Action Result
1.   While on a call, press the HOLD key. •   Intercom dial tone
•   Hold CO XXX displays (where XXX 
= outside line number)
Action Result
1.   Press the line key that is flashing green or press the HOLD 
key if a non-appearing CO call.CO XXX displays (where XXX = outside 
line number)