Panasonic DBS 576HD Technical Manual
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Section 700 - Operation Chapter 7. SLT Features 576-50-700 DBS 576HD (USA) issued September 2001 6-49 To set the Timed Reminder Call feature: To cancel the Timed Reminder Call feature: Hardware Requirements •N/A Related Programming •N/A Considerations • An alarm tone (default = 60 seconds) will be issued at the specified time. • An extension can have only one Reminder Call set at a time. • To change the Reminder Call, simply enter a new time. • If the extension is in use when the reminder call is scheduled, the reminder call is issued 3 minutes later. Trunk Access Description The System supports the following ways to seize an idle trunk to make an outside call: • Direct Trunk Access • MCO Trunk Access Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks.Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Timed Reminder Set code (default = *31). 3. Enter the time you want the Timed Reminder Call to sound. (Enter the time in 24-hour format. For example, 0100 for 1 AM, 1300 for 1 PM.) 4. Replace the handset or press the ON/OFF key. Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Timed Reminder Cancel code (default = *39). 3. Replace the handset or press the ON/OFF key.
6-50 DBS 576HD (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation Operation To use Direct Trunk Access: Hardware Requirements •N/A Related Programming • FF1-0-03: Extension COS (Direct Trunk Access) • FF3: Extension COS Considerations •N/A MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group. You can seize an idle trunk from the MCO trunk group by entering the MCO access code. Operation To seize an idle trunk: Hardware Requirements •N/A Related Programming • FF1: MCO Access • FF1-2: Dial Plan • FF5-2: MCO Trunk Group (Outbound) • FF7: ARS/TRS Considerations Action Result 1. Lift the handset or press the ON/OFF key. 2. Enter the Direct Trunk Access code (default = 88). 3. Enter the desired trunk number. Outside dial tone 4. Dial the phone number. Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the desired trunk access number (9 or 81-84). (See Ta b l e 2 . )Outside dial tone 3. Dial the phone number.
Section 700 - Operation Chapter 7. SLT Features 576-50-700 DBS 576HD (USA) issued September 2001 6-51 • Each trunk group can support up to 50 outside lines. • Each MCO Tenant Group can have up to 5 MCO trunk access codes. System defaults for MCO trunk access codes are displayed in the following table. • MCO1 can have up to 5 trunk groups assigned by the Advanced Trunk Group feature. • MCO1 access code is used for Automatic Route Selection (ARS) access code. Table 2. MCO Trunk Access Codes Trunk Queuing Description When you try to originate a call by MCO (enter 9) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings. Operation To set Trunk Queuing: To respond to the Trunk Callback alert tone: Hardware Requirements •N/AMCO Group Trunk Access Code MCO1 9 MCO2 81 MCO3 82 MCO4 83 MCO5 84 Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter a trunk access code (9 or 81-84). Busy tone 3. Enter the Callback Request code (default = 3.) 4. Press the ON/OFF key. 5. Wait for the Trunk Callback alert tone. Action Result 1. Lift the handset or press the ON/OFF key. Outside dial tone
6-52 DBS 576HD (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation Related Programming • FF1-2: Dial Plan • FF1-0-03: Extension COS (Trunk Queuing) • FF3: Extension COS Considerations • Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be canceled. • The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call using the MCO Trunk Access feature. Universal Night Answer to Page Description During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring external paging speakers. Universal Night Answer calls can be picked up from any extension, provided the extension’s Class of Service allows UNA answer. Operation To answer a UNA call: Related Programming • FF2-0: Trunk Ring Assignments • FF1-2: Dial Plan (UNA Pickup Code) • FF1-0-03: Extension COS (UNA Pickup) • FF3: Extension COS • FF3: Extension (External Ring Extension Number) • FF1-0-27: System (UNA Ringing Port by Tenant Group) Hardware Requirements • External paging speakers and associated equipment are not provided; they must be purchased separately. Considerations • The UNA Ringing port can be specified by the caller’s tenant group or by the trunk ringing assignment.Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the UNA to Page Pickup code (default = 705). Call is received.
Section 700 - Operation Chapter 7. SLT Features 576-50-700 DBS 576HD (USA) issued September 2001 6-53 Walking TRS Class of Service Description Walking Toll Restriction Service (TRS) Class of Service (COS) allows an extension user to “carry” his or her toll restrictions to another phone. Before the Walking TRS COS feature can be used, a Walking TRS COS code must be entered at your extension before using dialing privileges at another extension. Operation To use a Walking TRS COS code: Hardware Requirements •N/A Related Programming • FF8-1-08: Walking TRS COS Code Considerations • The same Walking TRS COS code can be used on more than one extension. • Walking TRS Class of Service mode is kept until the user goes on-hook. • ARS and TRS dialing privileges follow the Walking TRS COS. • Before entering a new Walking TRS COS code, you must first clear the existing code. • When Walking TRS COS is used, Wxxxx (where xxxx is the user’s extension number) appears in SMDR.Action Result 1. Lift the handset or press the ON/OFF key of an extension other than your own.Intercom dial tone 2. Enter the Walking TRS Access code (default = 87). 3. Dial your extension number. 4. Enter your Walking TRS COS code (0001-9999) 5. Enter a trunk access code (9 or 81-84) 6. Dial the phone number. Walking TRS COS remains in effect until you replace the handset. 7. Replace the handset or press the ON/OFF key.
6-54 DBS 576HD (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation
576-50-700 DBS 576HD (USA) issued September 2001 7-1 Chapter 7. SLT Features Single Line Telephones (SLTs) are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter describes the following features that are available with SLTs. Topic Page Absence Message 7-3 Account Codes 7-4 Non-Verified Account Codes 7-5 Verified Account Codes 7-5 Attendant Group Calls 7-6 Busy Override 7-7 Callback Request 7-8 Call Forwarding 7-9 Call Forwarding-All Calls 7-9 Call Forwarding - Busy 7-10 Call Forwarding - No Answer 7-11 Call Forwarding and Do-Not-Disturb 7-12 Call Hold 7-13 System Hold 7-13 Floating Hold (Retrieve Only) 7-14 Exclusive Hold 7-15 Broker’s Hold 7-15 Call Park 7-16 Call Pickup 7-18 Extension Group Pickup 7-18 Extension Direct Pickup 7-19 Trunk Group Pickup 7-20 Trunk Direct Pickup 7-20 Call Transfer 7-21 Supervised Transfer 7-21 Unsupervised Transfer 7-21 Camp-On (Call Waiting) 7-23 Conference Calls 7-24 Do-Not-Disturb (DND) 7-25 Flash Send 7-27 Intercom Calling 7-28 Last Number Redial 7-29 Message Waiting/Callback 7-29
7-2 DBS 576HD (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation Offhook Signaling 7-30 Offhook Voice Announce 7-31 Paging 7-32 Meet-Me Answer 7-32 Reset Call 7-33 Room Monitoring 7-34 Speed Dialing 7-35 Personal Speed Dial 7-35 System Speed Dial 7-36 Speed Dial Linking 7-38 Station Lockout 7-38 Timed Reminder Call 7-40 Trunk Access 7-41 Direct Trunk Access 7-42 MCO Trunk Access 7-42 Trunk Queuing 7-42 Universal Night Answer to Page 7-44 Walking TRS Class of Service 7-45 Topic Page
Section 700 - Operation Chapter 7. SLT Features 576-50-700 DBS 576HD (USA) issued September 2001 7-3 Absence Message Description Extension users can leave text messages related to their phones when they are away. When the unattended extension is dialed, the text message displays on the caller’s phone. Any one of the following messages can be selected. Messages 5 to 9 have no default message text. All the messages can be changed through system programming. Table 7-1. Absence Messages Optionally, a return time can be input. Example Return Times for Absence Messages include: Operation To set an Absence MessageMessage No. Message Text Displayed on Called Party’s Key TelephoneMessage No. Message Text Displayed on Called Party’s Key Telephone 0 In Meeting 5 Absence_No_5 1 At Lunch 6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Input Display No input Return 9 Return 9:00 11 Return 11:00 615 Return 6:15 1035 Return 10:35 Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Absence Message code (default = 729). 3. Enter the Absence Message number. (See Table 1 above.) 4. If desired, enter the 4-digit returning time. 5. Flash the hookswitch. 6. Replace the handset.
7-4 DBS 576HD (USA) issued September 2001 576-50-700 Chapter 7. SLT Features Section 700 - Operation To cancel an Absence Message Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment • FF8 (Maintenance): Absence Messages Considerations • Calling parties without a display get a busy signal, rather than the Absence Message. • Regardless of setting an Absence Message on a DID/DIL extension, DID/DIL calls are routed according to the trunk ringing setting. • An absence message may also be cancelled by dialing 7**. This cancels Do Not Disturb and Call Forwarding-All Calls as well. Account Codes Description You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the System Message Detail Recording (SMDR) record. In addition verified account codes may be used to change the TRS level to allow calls to numbers otherwise restricted. Account codes may be either forced or unforced (voluntary) and either verified or unverified. This feature works with Station Message Detail Recording (SMDR). Before making an outgoing call, a station user can silently enter an accounting or client billing code. Then later, the SMDR reports will show the Code dialed for each call, and even sort the report by these Codes. There are two different types of account codes: Non-Verified and Verified Account Codes. Prior to Version 3.6, the maximum amount of account code numbers for both types could range from 1-10 digits. Beginning with Version 3.6, a second mode has been added that allows the user to set the maximum amount of account code numbers from 1-4 digits. An account code error will occur when more than the maximum number of digits are entered. Non-Verified Account Codes Non-Verified Codes aren’t checked by the system for validity. Depending on the setting, the user can enter anything from 1-4 digits or 1-10 digits. Individual phones can be programmed to accept forced Account Codes (the user must enter a code for every call) or voluntary Account Codes (the user can enter a code, but doesn’t have to, for each call).Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Absence Message code (default = 729). 3. Flash the hookswitch. 4. Replace the handset.