Panasonic DBS 576HD Technical Manual

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 7-5
Non-Verified Account Codes can be assigned to outgoing calls. The user either enters the Code before 
accessing an outside line (for forced or voluntary Codes).
Verified Account Codes
Verified Account Codes entered by phone users must match a 4-digit or 10-digit code that has been 
preprogrammed into an Account Code Table. Depending on the setting, the user can enter anything 
from 1-4 digits or 1-10 digits. These codes can also be either forced or voluntary. You can program 
these codes with their own Toll Restriction Service (TRS) Class assignment so that, when entered, 
they will override the extension’s TRS Class. Thus, Verified Account Code users can “float” from 
phone to phone, placing calls that would normally be restricted on that phone.
Non-Verified Account Codes
Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code 
before making a call.)
You can assign Non-Verified Account codes to outgoing calls only. To assign an account code to an 
outgoing call, you enter the account code before making the call.
Operation
To enter an account code before making a call:
Verified Account Codes
Stations restricted from outside call origination by Toll Restriction Service (TRS) can be allowed to 
make outgoing calls by entering a Verified Account code that changes the TRS. After a call is made, 
the SMDR record for the call will show the verified account code.
Operation
To make an outside call that requires an account code:Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Account Code feature code (default = 8#).
3.   Enter the Account Code (up to 10 digits).
4.   Press the # key.
5.   Enter a trunk access code.
6.   Dial the phone number.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Verified Account ID code (default = 8#).
3.   Enter the Account Code (max. 10 digits).
4.   Press the # key. 
						

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Chapter 7. SLT Features Section 700 - Operation
Hardware Requirements
• An SMDR printer or external call accounting system is required to collect account code records.
Related Programming
• FF1-0-19: TRS Class for Forced Account Code
• FF1-2: Dial Plan
• FF3: Forced Account
• FF3: Verified Account
• FF8-1-04: Verified Account Codes with TRS Class
Considerations
• Even though up to 10 digits may be entered, the system verifies the ID based on the first 4 digits 
only.
• Account codes will be cancelled after using CO queuing.-
• Account codes are not available for a Dial Pulse SLT.
• SLT telephones can only use account codes with outgoing calls only.
• Account Codes interact with TRS as shown in the following table:
• FF1-0-19: TRS Class for Verified Account Code
• FF1-2: Dial Plan
• FF8-1-04: Verified Account Codes
Considerations
•N/A
Attendant Group Calls
Description
5.   Enter a trunk access code.
6.   Dial the phone number.
Forced or Not ForcedVe r i f i e d  o r  
Non-VerifiedTRS Class
No Account Entry Account Entry
Not Forced Non-Verified Extension Port Based TRS 
ClassExtension Port Based TRS 
Class
Verified Account Code Based TRS 
Class
Forced Non-Verified TRS Class for Forced 
Account Code 
(FF1 0 19 0001)Extension Port Based TRS 
Class
Verified Account Code Based TRS 
Class
Action Result 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 7-7
You can call the attendant group from any extension by dialing the designated attendant number.
Operation
To call an attendant group:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF3-0: Extension Number
• FF5-0: Attendant Hunt Groups
Considerations
• Up to 20 extensions can be included in an attendant group.
• The attendant pilot number is flexible.
• If a member of an attendant group is for a virtual extension, multiple extensions in the attendant 
group can be made to ring at once when the virtual number is dialed.
• Attendant calls are always tone calls (i.e., not voice calls).
Busy Override 
Description
Busy Override allows you to break into another user’s outside or intercom calls to relay urgent 
information or to create three-party conference calls.
Operation
To set Extension Busy Override:Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the attendant pilot number (default = 0).
Action Result
1.   Lift the handset. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Busy Override code (default = 9). •   Alert tone sounds to both extensions 
(System programming required) 
•   Connection to both parties 
						

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Chapter 7. SLT Features Section 700 - Operation
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Splash Tone (Busy Override)
• FF1-0-03: Extension COS (Manual DND Override Send)
• FF1-0-03: Extension COS (Forced DND Override)
• FF1-2: Dial Plan
• FF3: Extension COS
• FF3: Data Security
Considerations
• You cannot break in on three-party conference calls.
• The default for the override alert tone is off. If the override alert tone is enabled, the tone will be 
sent to both parties when a call is overridden.
Callback Request
Description
If you dial a busy extension, you can have the System call you back when that extension becomes 
free. When you answer, the System automatically rings the called party again.
Operation
To set a Callback Request:
To respond to the Callback Request: Action Result
1.   Lift the handset. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Callback Request code (default = 3). Ringback tone
4.   Replace the handset after you hear the ringback tone. System calls back when called extension 
becomes free
Action Result
1.   Lift the handset. System automatically redials extension 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 7-9
To cancel a Callback Request:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Callback Request Send)
• FF1-0-03: Extension COS (Callback Request Receive)
• FF3-0: Extension COS 
• FF1-2-03: Dial Plan (Callback Cancel)
Considerations
•N/A
Call Forwarding 
Description
Call Forwarding allows you to send your calls to another extension, to an outside line, or to voice 
mail. Call Forwarding can be set or canceled under the following conditions from either your own 
extension or from an alternate extension:
• Call Forwarding - All Calls
• Call Forwarding - Busy
• Call Forwarding - No Answer
Call Forwarding-All Calls
When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately 
forwarded.
Operation
To set Call Forwarding-All Calls:Action Result
1.   Lift the handset. Intercom dial tone
2.   Dial the Callback Cancel code (default = 769).
3.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 721.
•   For another extension, enter 741. 
						

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Chapter 7. SLT Features Section 700 - Operation
To cancel Call Forwarding-All Calls:
Call Forwarding - Busy
When Call Forwarding - Busy is set, all incoming calls to a busy extension are forwarded.
To set Call Forwarding - Busy:
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 276.)
5.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 731.
•   For another extension, enter 751.
3.   If canceling Call Forwarding for another extension, enter 
the extension number.
4.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 722.
•   For another extension, enter 742.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you want to forward.
Action Result 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 7-11
To cancel Call Forwarding - Busy:
Call Forwarding - No Answer
When Call Forwarding - No Answer is set, a call will ring until the Call forward No Answer timer 
expires. When the timer expires, the unanswered call is forwarded.
To set Call Forwarding - No Answer:
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 276.)
5.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 732.
•   For another extension, enter 752.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 723.
•   For another extension, enter 743.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
Action Result 
						

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Chapter 7. SLT Features Section 700 - Operation
To cancel Call Forwarding - No Answer:
Call Forwarding and Do-Not-Disturb
The System allows you to cancel both Call Forwarding and Do-Not-Disturb (DND) for your own 
extension in one step.
To cancel Call Forwarding and DND:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Call Forward/All Calls)
• FF1-0-03: Extension COS (Call Forward/Busy)
• FF1-0-03: Extension COS (Call Forward/No Answer)
• FF1-0-03: Extension COS (Call Forward/Other)
4.   Dial the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 276.)
5.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 733.
•   For another extension, enter 753.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the CF/DND All Clear code (default = 7**).
3.   Replace the handset.
Action Result 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 7-13
• FF1-2: Dial Plan
• FF3-0: Extension COS Assignment
Considerations
• Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated. 
For example, extension 220 can only forward to extension 225 if 225 is not forwarded.
• Call Forwarding - Busy and Call Forwarding - No Answer can both be set at the same time.
• You can cancel both Call Forwarding and DND by entering 7 * *.
• An auto camp-on to a busy extension will forward to the Call Forward No Answer destination. A 
manual camp-on to a busy extension will not forward.
• If Call Forwarding No Answer and DND are both set, calls immediately forward to the Call 
Forward No Answer destination.
Call Hold 
Description
The system provides the following types of Call Hold:
• System Hold
• Floating Hold (Retrieve Only)
• Exclusive Hold
• Broker’s Hold
• Call Park (Station)
System Hold
You can place either an outside or intercom call on System Hold. You can retrieve a call placed on 
System Hold from any extension that has a line appearance for the held call. 
Operation
To place a call on System Hold: 
To retrieve a call placed on System Hold: Action Result
1.   While on a call, hookflash. Intercom dial tone
Action Result
1.   If onhook, go offhook. Intercom dial tone
2.   Hookflash. Retrieve call 
						

							7-14 DBS 576HD (USA) issued September 2001 576-50-700
Chapter 7. SLT Features Section 700 - Operation
To retrieve a held call on a specific trunk:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Hookflash Operation for SLT)
• FF3-0: Extension COS
Considerations
•N/A
Floating Hold (Retrieve Only)
Floating Hold allows calls to be placed in a hold orbit (position) for retrieval elsewhere in the system. 
Floating Hold is most commonly used by the attendant group when they are unable to locate the 
desired party. If the desired party does not answer his/her phone, the attendant places the caller on 
Floating Hold and asks over the paging system that the desired party dial *9XXX to retrieve the held 
call.
Note:Single Line Telephone (SLT) positions are not able to place a call on Floating Hold. However, 
an SLT can retrieve a call on floating. 
To retrieve a call from Floating Hold:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF1-0-02: Dial Control for Floating Hold Answer.Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Specified Trunk Answer code (default = *0).
3.   Enter the trunk number.
Action Result
1.   Lift the handset.
2.   Enter *9 followed by the Floating Hold Orbit number 01-96 
(CPC-96/HS/HM) or 01-09 (CPC-96/HS/HM) (See consid-
erations below.)