Panasonic DBS 576HD Technical Manual

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 3-53
Various types of information are reported on the SMDR record and each type of information occupies 
a set position in the SMDR format. Three SMDR formats are available (See Figure 1 on page 3-54.) 
One type of information is the “condition code” which occupies the first position in the output format. 
This code specifies what type of call was made or received (e.g., DISA Incoming call [S] or Closed 
Numbering call [W]). However, condition codes are prioritized, and the type of call determines what 
code is displayed.
The following tables shows the priority of condition codes for outgoing calls and incoming calls.
Table 3-5.   Priority of outgoing call condition codes
For example, an outgoing call is an LCR Outgoing call (L) but it is also a transferred call. The SMDR 
data condition code will be T to indicate that the call was an Outgoing Transfer. (A transferred call’s 
condition code takes precedence over the type of call - LCR Outgoing call [L].)
Table 3-6.   Priority of incoming call condition codes
For example, an incoming call is a DID/DDI Incoming call (D), but it is also a transferred call. The 
SMDR data condition code will be t to indicate that the call was an Incoming Transfer call. (A 
transferred call’s condition code takes precedence over the type of call - DID/DDI Incoming call [D].) PriorityCondition 
CodeDescription
HighestT or HT = Outgoing Transfer Call
H = Outgoing Hold Call
2nd FF = Call Forward Outside Call
3rdWW = Closed Numbering Call
4thLL = LCR Outgoing Call
Lowest OO = Outgoing Call
PriorityCondition 
CodeDescription
Highesth or th = Incoming Hold
t = Incoming Transfer
2nd D, N, or SD = DID/DDI Incoming Call
N = Network Incoming Call
S = DISA Incoming Call
Lowest I or AI = Incoming Call
A = Abandoned Call 
						

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Chapter 7. SLT Features Section 700 - Operation
Figure 3-1. Output data format
Condition Code: (I: Incoming call / D: DID.DDI incoming call / h: Hold incoming call / N: Network 
incoming call / S:DISA incoming call / t: Transfer incoming call / A: Abandoned Call / O: Outgoing 
call [Non LCR] / F: Call forward outside call / H: Hold outgoing call / L: LCR outgoing call / T: 
Transfer outgoing call / W: Closed Numbering call)
Call Start Time (MM=01 to 12 / DD=01 to 31 / HH=00 to 23 / MM=00 to 59 / SS=00 to 59)
Call Duration Time (HH=00 to 23 / MM=00 to 59 / SS=00 to 59) Note: Only displayed when 
Condition Code is I, D, N, S, or A.
CO User No. (Extension line No.: 0 to 9999 / CO line No.: C001 to C576)
CO line No. (CO line No.: 001 to 576 / When CO line is disconnected while the call is on hold: *001 
to *576)
Dialed No. (24 digits max. including 0-9, *, # Cannot display Flash or Pause. If a number is hidden, * 
will appear instead of digits. * will stay with the call even if the call is transferred. For Format 2, an I 
Proceeds the digits if it is an incoming call.)
Accounting Code (10 digits max.)/Verified Account Code (Verified Account Code table number 
V001 to V500)
DISA Security Code ID (DISA ID Code table number D001-D016)
Caller Data (Formats #2 and #3 only) (Format #2: Max 12 digits, Format #3: Max 16 digits)
ISDN Charge Data (Format #2 only - originator number applies to ISDN only) - Not used (Format # 2 
only) Future Use
Incoming Ringing Time (Formats #2 and #3 only) (MM=00 to 59 / SS=00 to 59) Format #1
T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvvvH
Format #2
T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd  aaaaaaaaaa vvvv
 dddddddddddd cccccccccccc MM:SSH
Format #3
T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd  aaaaaaaaaa vvvv
 dddddddddddddddd bb MM:SSH
12345678
823456
97
10
1
11
12345678
9
131112
12
12
1
2
3
4
5
6
7
8
9
10
11 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 3-55
ISDN B-channel number (Format #3 only) (bb = None (space) or 01 to 30)
Carriage Return Line Feed
Related Programming
• FF2: SMDR for Outbound Calls (for Analog, E&M Tie Line, and ISDN)
• FF2: SMDR for Inbound Calls (for Analog, E&M Tie Line, and ISDN)
• FF1-006: Serial Port Receive Data
• FF1-009: SMDR Output Format
Hardware Requirements
• A printer or external call accounting system is required to receive SMDR data.
Considerations
• A call must be answered to generate SMDR data (e.g., answered by voice mail, call pickup, etc.)
• You can specify which type of SMDR data format is sent (i.e., either Format 1 - 80 characters or 
Format 2 - 120 characters).
•(SMDR Format #3 only) When a call is received from a non-ISDN line, the B channel entry is 
blank on the SMDR.
•(SMDR Format #3 only) When a call is received from a H0(6B) / H1(24B,30B) ISDN line, the B 
channel is not shown on the SMDR.
•The maximum number of characters allowed in the SMDR for a Caller ID Caller Name is 12. 
T1 Line
Description
The T-1 line provides up to 24 voice channels over a four-wire circuit. The 576HD can support either 
8, 16, or 24 channels. When the card is set for 16 channels, it occupies two flexible card slots. When 
the card is set for 24 channels, it occupies three flexible card slots.
Unlike most other cards, the 576HD’s T-1 cards must be installed in selected flexible card slots. Up to 
three T-1 cards can be installed in a cabinet.
Hardware Requirements
• Digital Service Unit (DSU)
• Network Sync Card
Related Programming
• FF2: T1-CO Lines
Considerations
• The T1 Line proivdes trunk signaling modes for Loop Start, Ground Start, and E&M.
• Also see Class of Service - T1 Trunk Ring Back Service Tone on p. 3-14 for more information on 
T1 Line features.
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Chapter 7. SLT Features Section 700 - Operation
Toll Restriction Service 
Description
Toll Restriction Service (TRS) allows access levels, including the prohibition of long distance calls or 
after-hours calls, to be assigned to specific extensions or CO lines. This minimizes non-business 
related calls and reduces phone bills by only allowing long distance calls over designated lines.
TRS can be used in conjunction with Automatic Route Selection (ARS). 
• TRS classes are set on an extension and trunk basis. Up to 50 TRS classes can be assigned.
• Each TRS class is then assigned to a TRS level. This level is used as the basis for allowing or 
restricting calls.
• There are 10 TRS levels available: 0 denies all calls, 1-8 may be partially restrictive per 
assignments, and 9 allows all calls.
• TRS can restrict the number of digits dialed (1 to 20 digits limit or no limit).
• TRS can restrict the use of System Speed Dials (SSDs) for out dialing on a TRS class basis; 
either no system speed dials or limit the range of SSDs.
• TRS can restrict the use of the star (*) or pound (#) digits on a TRS class basis.
The following calling restrictions are also available:
• Forced ARS Restriction (The ARS feature controls outside calls.)
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
• The dialing restrictions included in this feature help prevent unauthorized outgoing calls. It is 
possible; however, to program your System to allow SSD to override TRS.
• For more information on ARS/TRS, see the ARS/TRS Reference Manual.
Trunk Access Groups
Description
Trunks can be placed in trunk groups. When a trunk group is accessed, the System automatically 
selects an open trunk from the group. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 3-57
Operation
To access a trunk group:
Hardware Requirements
•N/A
Related Programming
• FF1-3: MCO Access
Considerations
• Trunks can only appear in one trunk group.
• If Automatic Call Routing is enabled, the MCO access code (9 by default) automatically 
accesses the Automatic Route Selection (ARS) features.
Virtual Port
Description
Virtual ports are not physical ports in the System. They are phantom or simulated ports used in the 
System to support:
• Virtual extension ringing
• Virtual floating hold
Up to 96 virtual ports may be assigned per cabinet. 
Virtual Port used for Virtual Extension
You can assign an actual extension number to a virtual port. You can then assign the extension number 
as any actual extension (incoming call settings and types, Station Class of Service (COS), tenant 
group, pickup group, etc.). You can also assign the virtual port to an FF key on one or more telephones 
and set to ring. Any call directed to the virtual port extension number will ring the assigned 
telephone(s).
Virtual extensions provide a mechanism for ringing multiple phones simultaneously. For instance, a 
Direct Inward Dialing (DID) entry can only be set to ring to one extension number. However, if the 
DID is set to ring a virtual extension and the virtual extension is assigned to ring keys on multiple 
extensions, the DID will ring the multiple extensions.
Hardware Requirements
•N/AAction Result
1.   Enter a trunk access code (default trunk group access codes 
are 9 or 81-84). 
2.   Dial the phone number. 
						

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Chapter 7. SLT Features Section 700 - Operation
Related Programming
•N/A
Considerations
•N/A
Virtual Port used for Floating Hold
You can assign a virtual port that is not assigned an extension number to be used for floating hold. The 
virtual port is assigned to an FF key. Calls can then be placed on hold on the virtual port FF key. Any 
extension that is assigned the same virtual port FF key can then pick up the held call. 
This can be used like a system park feature.
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Vo i c e  M a i l
With the DBS 576HD, you have two primary voice mail options:
• PanaVOICE Courier (integrated and non-integrated versions, installed internally or on an 
external PC)
• External (a third-party application hooked up to the phone system)
PanaVOICE -- Panasonic’s Digital Voice Mail System
PanaVOICE Courier is a PC-based Voice Mail system offered by Panasonic. PanaVOICE Courier is 
is fully digital (connects to DBS 576HD digital ports), and is available in integrated and non-
integrated versions. The integrated version provides improved messaging with Message-Waiting 
indication, constant message count on display phones, and visual menus on Large-display phones. 
You can now install PanaVOICE Courier inside the DBS 576HD cabinet, using the new Integrated 
Feature Module (IFM) board. This board is actually a Pentium II 200 MHZ PC with a hard drive and 
voice processing capabilities, running Windows NT. Panasonic now pre-loads Integrated Courier 
Voice Mail on the IFM board, eliminating the need for an external PC and and API card.
PanaVOICE Courier can also be installed on an external PC and connected to the DBS 576HD via an 
API card. See your PanaVOICE documentation for further details. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-50-700 DBS 576HD (USA) issued September 2001 3-59
Third-Party Voice Mail Support
Description
The System supports third party Voice Mail systems with features such as:
• Answer Supervision for Voice Mail
• Call Forward ID Code for Voice Mail
• Direct Inward Dial (DID)/DNIS/Direct Dial Inward (DDI) ID Code for Voice Mail
• Disconnect Signal
• High Priority Message Waiting
• Message Key ID Code
Answer Supervision for Voice Mail
Description
This feature allows the System to send an answer signal to third-party Voice Mail systems.
Without this feature a third-party Voice Mail cannot receive a signal indicating that a System 
extension has answered. In other words, to determine that the extension has answered, the Voice Mail 
system would have to wait until the extension stops receiving ringback tone. As a result, waiting for 
the ringback to stop often delays connection times for calls from Voice Mail to extensions. By sending 
an answer signal, this feature provides quicker response time between the DBS 576HD and the Voice 
Mail system.
Hardware Requirements
•AEC Port
Related Programming
• FF1-0 23: Voice Mail Answer Supervision ID Code
• FF3-0: SLT Voice Mail Connection
• FF1-101: DTMF ON/OFF Pattern 2
Considerations
• The digits used for the answer signal code are determined by the requirements of the Voice Mail 
system.
• The answer code may be up to 4 characters and consist of the characters 0 - 9, *, #, and pause.
• If the called extension does not answer and is forwarded to Voice Mail, the System sends a Call 
Forward ID code back to the Voice Mail system.
• During transmission of the answer signal code, other DTMF digits and functions from the DBS 
576HD extension are ignored.
• The Voice Mail port must be assigned as a Voice Mail port connection.
• The DTMF pattern is set as pattern 2.
Call Forward ID Code for Voice Mail
Call Forward ID Code for Voice Mail allows you to call forward to a third-party Voice Mail system. 
The ID Code sends the digits that are required by the Voice Mail to identify the System extension.  
						

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Chapter 7. SLT Features Section 700 - Operation
Operation
To set a Call Forward ID Code for Voice Mail:
To clear the ID Code:
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
DID/DNIS/DDI Voice Mail ID Code
DID/DNIS/DDI calls may be sent directly to voice mail through the used of the DID Voice Mail ID 
Code. A prefix and suffix may be specified to be sent to the voice mail as well as a chosen number of 
DID digits.
Either no digits (default), the last two digits of the DID, the last three digits of the DID or the entire 
DID number may be sent.
The prefix may be up to eight digits including 0-9, *, # and pause (REDIAL).
The suffix may be up to eight digits including 0-9, *, # and pause (REDIAL).
Hardware Requirements
•N/AAction Result
1.   Go offhook or press ON/OFF key.
2.   Dial the Call Forward ID Code (default = 715).Enter V.M. ID displays
3.   Enter the ID code required by voice mail (see your voice 
mail manual). Usually this is the extension number.
4.   Press the HOLD key.Stored V.M. ID displays
5.   Go onhook or press ON/OFF key.
Action Result
1.   Go offhook or press ON/OFF key.
2.   Dial the Call Forward ID Code (default = 715)Enter V.M. ID displays
3.   Press the HOLD key.Cleared V.M. ID displays
4.   Go onhook or press ON/OFF key. 
						

							Section 700 - Operation Chapter 7. SLT Features
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Related Programming
• FF1-4-06: DID Number Automatic Send to VM
• FF1-4-06: VM ID Code Prefix
• FF1-4-06: VM ID Code: Suffix
Considerations
• Each pause is a fixed 1 second delay.
• If you do not assign a Voice Mail ID Code, the DID digits will be sent to voice mail.
• Only one Voice Mail ID Code is available for the system.
Disconnect Signal
Beginning with CPC Version 2.0, either busy tone or silence can be sent to a third-party voice mail 
system when the caller hangs up. 
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
• For more information on setting and retrieving message waiting, see the telephone operation 
sections that follow in this document.
High Priority Message Waiting
Message waiting displays and LEDs may be utilized by the Voice Mail system to indicate that a Voice 
Mail message has been left in your mail box. When you retrieve the message, the message waiting 
indications are cleared. 
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
• For more information on setting and retrieving message waiting, see the telephone operation 
sections that follow in this document.
Message Key ID Code
On a large-display phone you can use a Message key (labeled MSG) to either retrieve Voice Mail 
messages or respond to telephone messages. When responding to Voice Mail messages from a 3rd 
party Voice Mail system, the Message key needs to have an ID code set to identify the caller to the 
Voice Mail system. You can also use the Message key to program a Voice Mail password.
You must program the Message key using the User Maintenance feature “Set Message Key ID Code” 
on page 4-14. 
						

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Chapter 7. SLT Features Section 700 - Operation
Operation
To retrieve a message at Voice Mail:
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Voice Mail Transfer Key
Description
The Voice Mail Transfer (VM/TRF) key allows you to transfer calls to voice mailboxes without 
waiting for voice mail to answer. You can assign a Voice Mail Transfer key from a phone or through 
system programing.
Two Voice Mail Transfer keys are available. VM Transfer Key 1 will transfer to a voice mail 
extension number. Voice Mail Transfer Key 2 will transfer to the voice mail pilot number.
Prior to Version 3.6, the VM/TRF key could not be used to transfer a call into Voice Mail on another 
networked DBS 576 or DBS 576HD system. Beginning with Version 3.6, the user can press the VM/
TRF key to send a call across a node to another networked DBS 576 or DBS 576HD system.
Operation
To assign a Voice Mail Transfer key from a phone:Action Result
1.   Press the MSG key. Voice mail instructions
2.   Follow the Voice Mail instructions for retrieving messages.
3.   When finished retrieving messages, replace the handset or 
press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Press the PROG key.
3.   Press the FF key to be assigned as the Voice Mail Transfer 
key.
4.   Press REDIAL and 74nnnn (VM Transfer Key 1) where 
nnnn is the voice mail extension number 
or
Press REDIAL and 75nnnn (VM Transfer Key 2) where 
nnnn is the voice mail extension number