Canon Imageprograf Ipf8300 User Guide

							CauseCorrective ActionIncorrect Printhead alignment
value.In the Control Panel menu, set  Head Height to a lower height.
 (See " Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")
→P.843
The type of paper specified in
the printer driver does not
match the type loaded in the
printer.Load paper of the same type as you have specified in the printer driver.  (See " Loading Rolls in the Printer .")
→P.777
 (See " Loading Sheets in the Printer .")
→P.802
Make sure the same type of paper is specified in the printer driver as you have loa-
ded in the printer.
1. Press the  Stop button and stop printing.
2. Change the type of paper in the printer driver and try printing again.
Setting the Blue Switch on the Platen
If printed documents exhibit the following symptoms, adjust the setting of the blue Switch on the Platen. •Image edges are blurred
• Image edges are affected by white banding
Important•Always set the blue Switch on the Platen to the ● side for borderless printing. Printing quality may be affec-
ted if the Switch is incorrectly set.
1. Remove any loaded paper that will not be used.
•Rolls   (See " Removing the Roll from the Printer .")
→P.786
• Sheets   (See "Removing Sheets .")
→P.810
2. Open the Top Cover.
Troubleshooting 
>
 Problems with the printing quality 
>iPF8300Setting the Blue Switch on the Platen121063
 
						

							3.Remove the Cleaning Brush (a).
4.Using the back of the Cleaning Brush, move the first Switch to the side opposite ●.
Troubleshooting 
>
 Problems with the printing quality 
>Setting the Blue Switch on the PlateniPF8300121064
 
						

							5.Refer to the following table to confirm the number on the Platen that corresponds to the size of paper for printing.NumberDimensions2254 mm (10 in)3355 mm (14 in)4432 mm (17 in)5515 mm (JIS B2 or B3)6594 mm (ISO A1 or A2) or 610 mm (24 in)7841 mm (ISO A0 or A1)8914 mm (36 in)91,030 mm (JIS B0 or B1)101,067 mm (42 in)111,117 mm (44 in)
6.Using the back of the Cleaning Brush, move the Switch to the side opposite ●, corresponding to the size of the paper
for printing.
In this case, note that you will move the switch in the opposite direction from the direction in step 4.
Troubleshooting 
>
 Problems with the printing quality 
>iPF8300Setting the Blue Switch on the Platen121065
 
						

							7.Close the Top Cover.
The contrast becomes uneven during printing
CauseCorrective ActionThe paper feed amount is out of adjust-
ment.Adjust the feed amount.  (See " Adjusting the Feed Amount .")
→P.845
The type of paper specified in the printer
driver does not match the type loaded in
the printer.Load paper of the same type as you have specified in the printer driver.  (See " Loading Rolls in the Printer .")
→P.777
 (See " Loading Sheets in the Printer .")
→P.802
Make sure the same type of paper is specified in the printer driver as you
have loaded in the printer.
1. Press the  Stop button and stop printing.
2. Change the type of paper in the printer driver and try printing again.
The length of printed images is inaccurate in the feeding direction
CauseCorrective ActionIn the Control Panel menu,  Adj. Priority
is set to  Print Quality .Set Adj. Priority  to Print Length  in the Control Panel menu, and then ex-
ecute  Adjust Length .
 (See " Adjusting the Feed Amount .")
→P.845
The type of paper specified in the printer
driver does not match the type loaded in
the printer.Load paper of the same type as you have specified in the printer driver.  (See " Loading Rolls in the Printer .")
→P.777
 (See " Loading Sheets in the Printer .")
→P.802
Make sure the same type of paper is specified in the printer driver as you
have loaded in the printer.
1. Press the  Stop button and stop printing.
2. Change the type of paper in the printer driver and try printing again.
Troubleshooting 
>
 Problems with the printing quality 
>The contrast becomes uneven during printingiPF8300121066
 
						

							Images are printed crookedCauseCorrective ActionIn the Control Panel menu, Skew Check Lv. is set to
Loose  or Off .In the Control Panel menu, set  Skew Check Lv. to Stand-
ard .In the Control Panel menu,  Width Detection is set to
Off .Set  Width Detection  to On  in the Control Panel menu.
Documents are printed in monochrome
CauseCorrective ActionIn the  Advanced Settings  of the printer driv-
er,  Monochrome  or Monochrome (Photo) , is
specified in  Color Mode .In the Advanced Settings  of the printer driver, specify  Color in Col-
or Mode  and try printing again.The Printhead nozzles are clogged.Print a test pattern to check the color ink nozzles and see if they are
clogged.
 (See " Checking for Nozzle Clogging .")
→P.998
Line thickness is not uniform
CauseCorrective ActionIn the Special Settings  dialog box of the Windows printer
driver,  Fast Graphic Process  is selected.Access the printer driver  Properties dialog box from
Print  in the  File menu of the source application, and fol-
low these steps to print.
1. Clear  the  option  Open  Preview  When  Print  Job
Starts  on the  Main sheet.
2. Clear the option  Page Layout on the Layout  sheet.
3. Click  the  Special  Settings   button  on  the  Layout
sheet  to  display  the  Special  Settings  dialog  box,  and
then clear the option  Fast Graphic Process .The blue Switch on the platen is set incorrectly.Move the Switch numbered corresponding to the size of
paper for printing opposite to the ● position.  (See " Setting the Blue Switch on the Platen .")
→P.1063
The type of paper specified in the printer driver does not
match the type loaded in the printer.Load paper of the same type as you have specified in the
printer driver.
 (See " Loading Rolls in the Printer .")
→P.777
 (See " Loading Sheets in the Printer .")
→P.802
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
1. Press the  Stop button and stop printing.
2. Change  the  type  of  paper  in  the  printer  driver  and  try
printing again.
Troubleshooting 
>
 Problems with the printing quality 
>iPF8300Images are printed crooked121067
 
						

							CauseCorrective ActionIncorrect Printhead alignment value.When printing fine lines or text at high precision on
glossy or semi-glossy photo or proofing paper, set the
optimal Printhead height before aligning the printhead.  (See " Enhancing Printing Quality .")
→P.837
In the Control Panel menu, use a lower  Head Height
setting.  (See " Troubleshooting Paper Abrasion and Blurry Im-
ages (Head Height) .")
→P.843
Depending on the type of paper, the thickness of printed
lines may be noticeably inconsistent.Select  High-Precision Text and Fine Lines  in the print-
er driver.  (See " Giving Priority to Particular Graphic Elements
and Colors for Printing .")
→P.51
Lines or colors are misaligned
CauseCorrective ActionThe Printhead is not being aligned
correctly.Adjust the Printhead alignment.  (See " Automatic Adjustment to Straighten Lines and Colors (Head Posi.
Adj.) .")
→P.839
 (See " Manual Adjustment to Straighten Lines and Colors (Head Posi.
Adj.) .")
→P.841
When printing fine lines or text at high precision on glossy or semi-glossy photo
or proofing paper, set the optimal Printhead height before aligning the printhead.
 (See " Enhancing Printing Quality .")
→P.837
In the Control Panel menu, use a lower  Head Height setting.
 (See " Troubleshooting Paper Abrasion and Blurry Images (Head Height) .")
→P.843
The type of paper specified in the
printer driver does not match the
type loaded in the printer.Load paper of the same type as you have specified in the printer driver.  (See " Loading Rolls in the Printer .")
→P.777
 (See " Loading Sheets in the Printer .")
→P.802
Make sure the same type of paper is specified in the printer driver as you have
loaded in the printer.
1. Press the  Stop button and stop printing.
2. Change the type of paper in the printer driver and try printing again.Depending on the type of paper,
printed lines may be noticeably
misaligned.Select  High-Precision Text and Fine Lines  in the printer driver.
 (See " Giving Priority to Particular Graphic Elements and Colors for Print-
ing .")
→P.51
Problems with the printing quality caused by the type of paper
For paper-specific troubleshooting tips to improve the printing quality, refer to the Paper Reference Guide.   (See "Types of
Paper .")
→P.768
Troubleshooting 
>
 Problems with the printing quality 
>Lines or colors are misalignediPF8300121068
 
						

							Cannot print over a network
Cannot connect the printer to the network ..................................................................................................... 1069
 
Cannot print over a TCP/IP network .............................................................................................................. 1069
Cannot print over a NetWare network ........................................................................................................... 1070
Cannot print over AppleTalk or Bonjour networks ......................................................................................... 1070
Cannot connect the printer to the network
CauseCorrective ActionThe Ethernet cable
is not connected
correctly to the
printer's Ethernet
port.1. Make  sure  the  printer  is  connected  to  the  network  with  the  correct  Ethernet  cable,  and  then
turn the printer on. For instructions on connecting the cable, refer to the Setup Guide.
2. Make sure the Link indicator is lit.
The  top  and  bottom  indicators  are  lit  if  the  printer  is  connected  via  1000Base-T.  The  bottom
indicator is green if the printer is connected via 100BASE-TX, and the top indicator is orange if connected via 10BASE-T.
If the Link indicator is not lit, check the following points.
• Make sure the hub is on.
• Make sure the end of the Ethernet cable is connected correctly.
Insert the Ethernet cable until it clicks and locks in place.
• Make sure there is no problem with the Ethernet cable.
If there is any problem, replace the Ethernet cable.
• Check the communication mode with the hub.
Although  the  printer  normally  detects  the  hub  communication  mode  and  transmission  rate automatically  (in  auto  negotiation  mode),  sometimes  the  hub  settings  cannot  be  detected. In  this  case,  configure  the  connection  method  manually,  specifying  the  communication mode in use. (See " Configuring the Communication Mode Manually .")
→P.960
Cannot print over a TCP/IP network
CauseCorrective ActionThe printer's IP address is not
configured correctly.Make sure the printer's IP address is configured correctly.  (See " Configuring the IP Address Using imagePROGRAF Device Setup Utili-
ty .")
→P.436
 (See " Configuring the IP Address Using the Printer Control Panel .")
→P.951
The printer's TCP/IP network set-
tings are not configured correctly.Make sure the printer's TCP/IP network settings are configured correctly.  (See " Configuring the Printer's TCP/IP Network Settings .")
→P.956
The computer you are trying to
print from is not configured cor-
rectly.Make sure the computer's TCP/IP network settings are configured correctly.
 (See " Configuring the Printer Driver Destination  .")
→P.963
 (See " Configuring the Destination in TCP/IP Networks  .")
→P.977Troubleshooting 
>
 Cannot print over a network 
>iPF8300Cannot connect the printer to the network121069
 
						

							Cannot print over a NetWare networkCauseCorrective ActionThe printer's NetWare set-
tings are not configured
correctly.Make sure the printer's NetWare settings are configured correctly. In particular, make
sure a valid frame type is selected.
 (See " Configuring the Printer's NetWare Network Settings .")
→P.964
The computer you are try-
ing to print from is not con-
figured correctly.Make sure the computer's NetWare settings are configured correctly.
 (See " Configuring NetWare Network Settings .")
→P.973
The NetWare server and
services are not configured
correctly.Check the following points.
1. Make sure the NetWare file server is running.
2. Make  sure  there  is  enough  free  disk  space  on  the  NetWare  file  server.  Insufficient
disk space may prevent you from processing large print jobs.
3. Start  NWADMIN  or  PCONSOLE  and  confirm  that  the  print  service  is  configured
correctly and the print queue is available.
4. If data transmission to a printer on another subnet fails, deactivate NCP burst mode in
that printer's network protocol settings.
5. If  the  printer  is  used  in  queue  server  mode,  specify  Other/Unknown  as  the  printer
type.
Cannot print over AppleTalk or Bonjour networks
CauseCorrective ActionThe AppleTalk protocol is not
enabled on the printer.Activate AppleTalk on the printer.
 (See " Configuring the Printer's AppleTalk Network Settings .")
→P.974
The computer you are trying to
print from is not configured cor-
rectly.Make sure the computer's AppleTalk settings are configured correctly.  (See " Configuring the Destination for AppleTalk Networks  .")
→P.975
 (See " Configuring the Destination for Bonjour Network  .")
→P.979
The computer and printer are not
on the same network.Due to the nature of Bonjour, you cannot print if the printer is on another network
behind a router. Make sure the computer and printer are on the same network. For
information about network settings, ask your network administrator.
Troubleshooting 
>
 Cannot print over a network 
>Cannot print over a NetWare networkiPF8300121070
 
						

							Installation problems
Removing Installed Printer Drivers ................................................................................................................ 1071
Removing Installed Printer Drivers
Follow these steps to remove installed printer drivers and utilities.
Removing printer drivers (Windows)
Remove the printer driver as follows.
Note• In  Windows  2000/Windows  XP/Windows  Server  2003/Windows  Vista/Windows  Server  2008/Windows  7,
you must log on with administrative rights, such as those of the Administrator account.
1. From the Windows  start menu, select  Programs > Canon Printer Uninstaller  > imagePROGRAF Printer Driv-
er Uninstaller  to display the Delete Printer  window.
2. Select the printer in the list and click  Delete.
3. Click  Yes after the  Warning  message is displayed.
4. Make sure that the printer has been removed from the list, and then click  Exit.
Removing printer drivers and imagePROGRAF Printmonitor (Macintosh)
Remove the printer driver or imagePROGRAF Printmonitor as follows.
1. Insert the User Software CD-ROM provided with the printer in the CD-ROM drive.
2. Start the printer driver installer included in the User Software CD-ROM.
Open the  OS X folder and double-click  iPF Driver Installer X.
3. In the upper left menu, choose  Uninstall, and then click  Uninstall.
4. Follow the instructions on the screen to remove the printer driver or imagePROGRAF Printmonitor.
Removing imagePROGRAF Status Monitor (Windows)
Remove imagePROGRAF Status Monitor as follows.
Note• The following instructions are for Windows XP. The method of removing printer drivers varies depending on
the version of Windows.
1. Select  Control Panel  from the start menu.
2. Select  Add or Remove Programs .
Troubleshooting 
>
 Installation problems 
>iPF8300Removing Installed Printer Drivers121071
 
						

							3.Select  imagePROGRAF Status Monitor , and then click the Change/Remove button.
Removing imagePROGRAF Device Setup Utility (Windows)
Remove imagePROGRAF Device Setup Utility as follows.
1. From the Windows  start menu, select  Programs > imagePROGRAF Device Setup Utility  > Uninstaller (image-
PROGRAF Device Setup Utility)  to start the wizard.
2. In the wizard window, click  Delete, and then click  Next.
3. Follow the instructions on the screen to remove imagePROGRAF Device Setup Utility.
Troubleshooting 
>
 Installation problems 
>Removing Installed Printer DriversiPF8300121072