Canon Pixma Mp630 User Guide

							Advanced Guide > Troubleshooting > FAQs
FAQs
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
Machine Moves But Ink Is Not Ejected
Cannot Install the MP Drivers
Printing Does Not Start
Copying/Printing Stops Before It Is Completed
Writing Error/Output Error/Communication Error
Print Results Not Satisfactory
Paper Jams
Paper Does Not Feed Properly
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Page 771 of 805 pages FAQs
 
						

							Advanced Guide > Troubleshooting > If You Cannot Resolve the Problem
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of
the machine or a Canon service representative.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power
cord from the outlet and contact the seller or your Canon service representative. Never attempt to
repair or disassemble the machine yourself.
Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of
whether the warranty has expired.
Before contacting your Canon service representative, confirm the following:
Product name:
* Your machines name is located on the front cover of the setup manual.
Serial number: please refer to the setup manual
Details of the problem
What you tried to solve the problem, and what happened
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Page 772 of 805 pages If You Cannot Resolve the Problem
 
						

							Advanced Guide > Troubleshooting > Instructions for Use (Printer Driver) 
Instructions for Use (Printer Driver) 
This printer driver is subject to the following restrictions. Keep the following points in mind when using
the printer driver. 
Restrictions on the Printer Driver 
Depending on the document type to be printed, the paper feed method specified in the printer driver
may not operate correctly.
If this happens, open the printer driver setup screen from the Print dialog box of the application
software, and check the setting in the Paper Source field on the Main tab. 
With some applications, the Copies setting in the Page Setup tab of the printer driver may not be
enabled.
In this case, use the copies setting in the Print dialog box of the application software. 
If the selected Language in the About dialog box does not match the operating system interface
language, the driver screen may not be displayed properly. 
Do not change the Advanced tab items of the printer properties. If you change any of the items, you
will not be able to use the following functions correctly.
Also, if Print to file is selected in the Print dialog box of the application software and with applications
that prohibit EMF spooling, such as Adobe Photoshop LE and MS Photo Editor, the following
functions will not operate. 
Preview before printing on the Main tab 
Prevent loss of print data in the Print Options dialog box 
Page Layout Printing, Poster Printing, Booklet Printing, Duplex Printing (manually), Specify
Margin..., Print from Last Page, Collate, and Stamp/Background... on the Page Setup tab 
Since the resolution in the preview display differs from the printing resolution, text and lines in the
preview display may appear different from the actual print result. 
With some applications, the printing is divided into multiple print jobs.
To cancel printing, delete all divided print jobs. 
If image data is not printed correctly, display the Print Options dialog box from the Page Setup tab
and change the setting of Disable ICM required from the application software. This may solve the
problem. 
If you use the Bluetooth option and perform one of the actions listed below, the print job may not end
and Printing may remain displayed on the status monitor even after printing ends and the printout
is ejected. If this happens, either click the Cancel Printing button on the Status Monitor or cancel that
print job from the print job queue of the printer. 
If you move the machine during printing to a location where radio waves cannot reach or if the
radio wave status becomes poor 
If you turn off the machine 
If you are using a Bluetooth printer and you cancel printing after a printer error occurs, you may not
be able to execute subsequent printing operations. If this happens, turn off the machine and turn it
back on again. 
If you are using Bluetooth, you cannot use the operation panel on the machine while the status
monitor is displayed from View Printer Status... on the Maintenance tab. 
Software windows may not appear correctly on Windows Vista when fonts are set to Larger scale. If
you want to display the windows with Larger scale fonts, set the desktop theme to Windows Classic
as follows: 
1.Select Control Panel from the Start menu. 
2.Select Appearance and Personalization -> Personalization -> Theme.
The Theme Settings dialog box opens. 
3.At the Theme Settings dialog box, click the Themes tab, and select Windows Classic from
Theme. 
4. Click OK.
Desktop changes to Windows Classic display. 
The card slot (memory card) of the machine may become inaccessible. In such cases, restart the
machine or turn it off and reconnect the USB cable. 
Page 773 of 805 pages Instructions for Use (Printer Driver)
 
						

							Points to Note with Applications 
There are following restrictions in Microsoft Word (Microsoft Corporation). 
If Microsoft Word has the same printing functions as the printer driver, use Word to specify them. 
When selecting Scaled Printing, Fit-to-Page Printing, or Page Layout Printing from the Page Layout
list on the Page Setup tab, the selected printing function may not be effective, depending on the
version of Word.
If this happens, follow the procedure below. 
1.
Open Words Print dialog box. 
2.
Open the printer driver setup window, specify Page Layout on the Page Setup tab, and click
OK. 
3.Without starting printing, close the Print dialog box. 
4.
Open Words Print dialog box again. 
5.
Open the printer driver setup window again and click OK. 
6.
Start printing. 
Illustrator/Adobe Systems Inc.
If Bitmap Printing takes effect, printing may take time or some data may not be printed. Print after
clearing the Bitmap Printing check box in the Print dialog box. 
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Page 774 of 805 pages Instructions for Use (Printer Driver)
 
						

							Advanced Guide > Troubleshooting > General Notes (Scanner Driver)
General Notes (Scanner Driver)
ScanGear (scanner driver) is subject to the following restrictions. Keep these points in mind when using
it.
Scanner Driver Restrictions
When using the NTFS file system, the TWAIN data source may not be invoked. This is because the
TWAIN module cannot be written to the winnt directory for security reasons. Contact the computers
administrator for help.
Some computers (including laptops) connected to the machine may not resume correctly from
standby mode. In that case, restart the computer.
Do not connect two or more machines or multifunction printers with scanner function to the same
computer simultaneously. If multiple scanning devices are connected, you cannot scan from the
Operation Panel of the machine and also may experience errors while accessing the devices.
Software screens may not appear correctly on Windows Vista when font size is set to Larger scale. If
you want to display the screens with Larger scale fonts, change the theme in Appearance and
Personalization to Windows Classic as follows:
1. From the Start menu, select Control Panel.
2. Select Appearance and Personalization > Personalization > Theme.
The Theme Settings dialog box opens.
3. On the Theme tab of the Theme Settings dialog box, select Windows Classic under Theme.
4. Click OK.
Desktop changes to Windows Classic view.
Use the default display font size of the OS. Otherwise, software screens may not appear correctly.
Scanning may fail if the computer has resumed from sleep or standby mode. In that case, follow
these steps and scan again.
1. Turn off the machine.
2. Exit ScanGear (scanner driver), then disconnect the USB cable from the computer and reconnect
it.
3. Turn on the machine.
ScanGear (scanner driver) cannot be opened in multiple applications at the same time. Within an
application, ScanGear (scanner driver) cannot be opened for the second time when it is already
open.
Be sure to close the ScanGear (scanner driver) window before closing the application.
Make sure that you have adequate disk space available when scanning large images at high
resolutions. For example, at least 300 MB of free space is required to scan an A4 document at 600
dpi in full-color.
ScanGear (scanner driver) and WIA driver cannot be used at the same time.
Do not enter the computer into sleep or hibernate state during scanning.
Calibration may take time if the machine is connected via USB 1.1.
Applications with Restrictions on Use
If you start Media Center included in Windows XP Media Center Edition 2005, you may not be able to
scan using the Operation Panel of the machine. In that case, restart the computer.
You cannot scan images with Media Center included in Windows Vista™ and Windows XP Media
Center Edition 2005. Scan with other applications such as MP Navigator EX.
In some applications, you may encounter a problem when you use Multi-Crop in the Advanced Mode
tab of ScanGear (scanner driver). In that case, scan each document individually, changing Paper
Size according to the document.
In some applications, if you select the View scanned images checkbox in the Auto Scan Mode tab of
ScanGear (scanner driver), the window displaying the thumbnails of the scanned images may close
automatically.
Page 775 of 805 pages General Notes (Scanner Driver)
 
						

							Some applications may not display the TWAIN user interface. In that case, refer to the applications
manual and change the settings accordingly.
Some applications do not support continuous scanning of multiple images. In some cases, only the
first scanned image is accepted, or multiple images are scanned as one image.
When scanning platen size images into a Microsoft Office application (such as Word, Excel or
PowerPoint), click Custom Insert in the Insert Picture from Scanner or Camera dialog box.
Otherwise, images may not be scanned correctly.
Images may not be scanned correctly in some applications. In that case, increase the operating
systems virtual memory and retry.
When image size is too large (such as when scanning large images at high resolution), your
computer may not respond or the progress bar may remain at 0% depending on the application. In
that case, cancel the action (for example by clicking Cancel on the progress bar), then increase the
operating systems virtual memory or reduce the image size/resolution and retry. Alternatively, scan
the image via MP Navigator EX first, then save and import it into the application.
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Page 776 of 805 pages General Notes (Scanner Driver)
 
						

							Advanced Guide > Appendix
Appendix
Printing Area
Deleting the Undesired Print Job
Updating the MP Drivers
Uninstalling the On-Screen Manuals
Transporting the Machine
Opening the Printer Properties Dialog Box (Windows)
Opening the Page Setup and Print Dialog Box (Macintosh)
Opening the Canon IJ Printer Utility (Macintosh)
Connecting the Printer to the Network
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Page 777 of 805 pages Appendix
 
						

							Advanced Guide > Appendix > Printing Area
Printing Area
To ensure the best print quality, the machine allows a margin along each edge of media. The actual
printable area will be the area inside these margins.
Recommended printing area 
: Canon recommends that you print within this area.
Printable area 
: The area where it is possible to print.
However, printing in this area can affect the print quality or the paper feed precision.
Note
Borderless Printing
By selecting Borderless Printing option, you can make prints with no margins.
When performing Borderless Printing, slight cropping may occur at the edges since the printed
image is enlarged to fill the whole page.
For Borderless Printing, use the following paper.
Glossy Photo Paper Everyday Use GP-501
Photo Paper Glossy GP-502
Photo Paper Plus Semi-Gloss SG-201
Photo Paper Pro Platinum PT-101
Photo Paper Plus Glossy II PP-201
Photo Paper Pro II PR-201
Matte Photo Paper MP-101
Performing Borderless Printing on any other type of paper may substantially reduce printing
quality and/or result in printouts with altered color hues.
Borderless Printing on plain paper may result in printouts with reduced quality. Use them only
for test printing. You can perform Borderless Printing on plain paper only when printing from
your computer.
Depending on the type of paper, Borderless Printing may reduce the print quality at the top and
bottom edges of the paper or cause these parts to become smudged.
With performing Automatic Duplex Printing and Duplex (Two-sided) Copying, the printable area
will be 0.08 inches / 2 mm smaller at the top margin.
When performing Borderless Printing in copy or easy photo reprint mode, you can specify the
amount of images that extends off the paper by Extended copy amount in Print settings under
Device settings.
Changing the Machine Settings on the LCD
Letter, Legal
Envelopes
Other Sizes than Letter, Legal, Envelopes
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Page 778 of 805 pages Printing Area
 
						

							Advanced Guide > Appendix > Printing Area > Other Sizes than Letter, Legal, Envelopes
Other Sizes than Letter, Legal, Envelopes
SizePrintable Area (width x height)
A55.56 x 7.95 inches / 141.2 x 202.0 mm
A48.00 x 11.38 inches / 203.2 x 289.0 mm
B56.90 x 9.80 inches / 175.2 x 249.0 mm
4 x 6 / 10 x 15 cm3.73 x 5.69 inches / 94.8 x 144.4 mm
4 x 8 / 10 x 20 cm*3.73 x 7.69 inches / 94.8 x 195.2 mm
5 x 7 / 13 x 18 cm*4.73 x 6.69 inches / 120.2 x 169.8 mm
8 x 10 / 20 x 25 cm7.73 x 9.69 inches / 196.4 x 246.0 mm
Wide3.73 x 6.80 inches / 94.8 x 172.6 mm
* This page size can be used only when printing from your computer.
Recommended printing area
Printable area
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Page 779 of 805 pages Other Sizes than Letter, Legal, Envelopes
 
						

							Advanced Guide > Appendix > Printing Area > Letter, Legal
Letter, Legal
SizePrintable Area (width x height)
Letter8.00 x 10.69 inches / 203.2 x 271.4 mm
Legal*8.00 x 13.69 inches / 203.2 x 347.6 mm
* This page size can be used only when printing from your computer.
Recommended printing area
Printable area
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Page 780 of 805 pages Letter, Legal